Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60419 Views
  • 16 replies
  • 37 likes
  • 60419 Views
  • 16 replies
  • 37 likes

Superuser Contribution [iOS][Search] Audio books not working ( Harry Potter specifically)

I’ve been listening to the Harry Potter audio books for several months now. Recently it’s been several times a day that I turn them on and listen to them whilst going about my day. last night however ( Sept 16/21) the audio books stopped working. it ...

  • Casual Listener
  • I’ve been listening to the Harry Potter audio books for several months now. Recently it’s been several times a day that I turn them on and listen to them whilst going about my day.  last night ...
  • Novy
  • Moderator
  • 1079 Views
  • 1 replies
  • 1 likes
  • iOS
    Search
  • 1079 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Shuffle always shows same 8-10 songs in different order

PlanPremiumUnited States DeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueI have read lots of other posts related to this issue, but no available solutions seem to work. I am not using Spotify Connect (ie I am playing music locally on my...

  • Casual Listener
  • Plan Premium United States   Device iPhone 11 Operating System iOS 14.7.1   My Question or Issue I have read lots of other posts related to this issue, but no available solutions ...
  • Elena
  • Moderator
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't sync local files from computer to iphone x

PlanPremiumCountry USA DeviceiPhone XOperating System14.7.1 My Question or IssueI'm trying to sync local files from my laptop to my iphone X right now. I managed to get the local files to download to my Pixel 4A5G but it just refuses to work on my ip...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone X Operating System 14.7.1   My Question or Issue I'm trying to sync local files from my laptop to my iphone X right now. I managed to ge...
  • Elena
  • Moderator
  • 576 Views
  • 1 replies
  • 0 likes
  • iOS
    local files
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notifications os iOS not working

PlanPremiumSpotify Version8.6.62CountryBrazilDeviceiPhone XOperating SystemiOS 14.8 My Question or IssueHi! All of my push notifications are on, both in iOS settings and in Spotify settings, but I'm not getting any. I've tried turning all of them off...

  • Casual Listener
  • Plan Premium Spotify Version 8.6.62 Country Brazil Device iPhone X Operating System iOS 14.8   My Question or Issue Hi!   All of my push notifications are on, both in iOS sett...
  • Alex
  • Spotify Legend
  • 920 Views
  • 1 replies
  • 0 likes
  • iOS
    iphone
    Push Notifications
  • 920 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working in 2021

PlanPremiumCountryBrazilDeviceiPhone XOperating SystemiOS 14.7.1 My question or issueHey, folks! So, here's the issue plain and simple: the Autoplay feature is not working*. I'll search for a song**, play it and no similar songs start playing when it...

  • Casual Listener
  • Plan Premium Country Brazil Device iPhone X Operating System iOS 14.7.1   My question or issue Hey, folks! So, here's the issue plain and simple: the Autoplay feature is not working*. ...
  • Alex
  • Spotify Legend
  • 452 Views
  • 3 replies
  • 0 likes
  • 452 Views
  • 3 replies
  • 0 likes

Superuser Contribution Theres a ghost song in my playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis is the thing, I have a public playlist. In my computer it says that I have 77 songs (the...

  • Regular
  • ...s the thing, I have a public playlist. In my computer it says that I have 77 songs (the correct number), but in my phone a Ipad it says that I have 78 songs. Even after i removed all songs from the p...
  • behtjes
  • Casual Listener
  • 1468 Views
  • 4 replies
  • 0 likes
  • ghost
    iOS
    Playlists
    Spotify
  • 1468 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist by others are empty on all devices

PlanFree/PremiumCountryMalaysiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlaylists by others are empty when it was working before. Eg. All Harry Potter books, ...

  • Casual Listener
  • Plan Free/Premium Country Malaysia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Playl...
  • Elena
  • Moderator
  • 730 Views
  • 3 replies
  • 1 likes
  • 730 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Browse] Playlist presentation in ios

Keep the last used setting instead of resetting it every time… seems super obvious to me but it’s really annoying that i keep having to set it to my playlist order rather than recently played. Yes i like having that option, no i do not want it by def...

  • Roadie
  • Keep the last used setting instead of resetting it every time… seems super obvious to me but it’s really annoying that i keep having to set it to my playlist order rather than recently played. Yes i ...
  • Alex
  • Spotify Legend
  • 1116 Views
  • 13 replies
  • 0 likes
  • Browse
  • 1116 Views
  • 13 replies
  • 0 likes

Superuser Contribution [iOS][Search] Fix playlist search delay iOS

when i search for a specific song on a playlist, i already know where to tap and can do it very fast. Playlist > scroll up > search. The problem is the responsiveness in these actions. when i tap the search bar… nothing happens. So i tap again- but w...

  • Roadie
  • when i search for a specific song on a playlist, i already know where to tap and can do it very fast. Playlist > scroll up > search. The problem is the responsiveness in these actions. when i t...
  • Alex
  • Spotify Legend
  • 910 Views
  • 11 replies
  • 0 likes
  • iOS
    Search
  • 910 Views
  • 11 replies
  • 0 likes

Superuser Contribution Certain open.spotify.com links break the app semi-permanently

Plan: PremiumDevice: iPhone 12Operating System: iOS 14.x I've noticed that whenever someone sends me an open.spotify.com link to an album that is not available for streaming in my country and I open the app via the link, the app ends up in a very bro...

  • Casual Listener
  • Plan: Premium Device: iPhone 12 Operating System: iOS 14.x   I've noticed that whenever someone sends me an open.spotify.com link to an album that is not available for streaming in my countr...
  • Alex
  • Spotify Legend
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops playing about 10 seconds into a song after pairing AirPods

After pairing my AirPods, and pressing play (Spotify is already open) a song will start and then immediately stop again. Nothing has been touched - not the AirPods, not the iPhone. I do have Spotify open on my Mac as well, but the primary device for ...

  • Regular
  • After  pairing my AirPods, and pressing play (Spotify is already open) a song will start and then immediately stop again.  Nothing has been touched - not the AirPods, not the iPhone.  ...
  • Jeremy
  • Spotify Legend
  • 15465 Views
  • 9 replies
  • 5 likes
  • 15465 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution Local files on mobile

PlanPremiumCountryU.S.DeviceiPhone X My Question or IssueHey,so some how I added a local file to my liked songs while it wasn’t on my phone, and now it won’t show up. What can I do to resolve this?

  • Regular
  •   Plan Premium Country U.S. Device iPhone X   My Question or Issue Hey, so some how I added a local file to my liked songs while it wasn’t on my phone, and now it won’t show up. W...
  • MafeG
  • Spotify Legend
  • 780 Views
  • 5 replies
  • 0 likes
  • 780 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Daily mixes only one visible on mobile

The home page used to show all daily mixes and multiple recommendations per category of recommendation, and now it only shows one at a time. This is a shame as available music options have been reduced about 10-fold. I hope this will be changed back.

  • Music Fan
  • The home page used to show all daily mixes and multiple recommendations per category of recommendation, and now it only shows one at a time. This is a shame as available music options have been reduc...
  • MateusM
  • Spotify Star
  • 707 Views
  • 5 replies
  • 1 likes
  • 707 Views
  • 5 replies
  • 1 likes

Superuser Contribution Shuffle play all downloaded songs

Plan: PremiumCountry: USA Device: iPhone 8Operating System: iOS 12.3.2 My Question or Issue: Prior to the latest update, I could play or shuffle-play all downloaded songs. The new Liked Songs category does not have a filter for dowloaded songs only. ...

  • Newbie
  • Plan: Premium Country: USA   Device: iPhone 8 Operating System: iOS 12.3.2   My Question or Issue:  Prior to the latest update, I could play or shuffle-play all downloaded ...
  • user-removed
  • Not applicable
  • 3481 Views
  • 13 replies
  • 24 likes
  • 3481 Views
  • 13 replies
  • 24 likes

Superuser Contribution Ugly version of playlist or artist station pages in iPad app

I used to press the song cover on lower left, then it would become a fullscreen and on the top there shows the name of this playlist or station, when I pressed the name on the top I could go back to the full-fuctional page of the playlist or station....

YY5G4Oy LaYGByC K1h50c1 czKSJEg
  • Music Fan
  • I used to press the song cover on lower left, then it would become a fullscreen and on the top there shows the name of this playlist or station, when I pressed the name on the top I could go back to ...
  • Novy
  • Moderator
  • 561 Views
  • 5 replies
  • 0 likes
  • 561 Views
  • 5 replies
  • 0 likes

[iOS] Can not sign in on my iPad IOS 10.3.3.

Will not let me sign in. Email and password correct and all othe devices seem to work just my iPad IOS 10.3.3. Will not even recognize my email address when I try sign in without a password.

  • Newbie
  • Will not let me sign in. Email and password correct and all othe devices seem to work just my iPad IOS 10.3.3. Will not even recognize my email address when I try sign in without a password.
  • Maxim
  • Spotify Star
  • 584 Views
  • 1 replies
  • 1 likes
  • iOS
  • 584 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify crashes intermittently after 1 minute

PlanPremiumCountryNorway DeviceIphone 12 My Question or Issue Spotify closes down after +/- 1 minute if I put the screen to rest. Does not matter if the song is online or offline. If I keep the screen awake the issue goes away.

  • Music Fan
  • Plan Premium Country Norway   Device Iphone 12   My Question or Issue   Spotify closes down after +/- 1 minute if I put the screen to rest. Does not matter if the song is onl...
  • Alex
  • Spotify Legend
  • 746 Views
  • 3 replies
  • 0 likes
  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs stuck at 0:00 , not playing

Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). My phone says the song is playing even though there’...

  • Newbie
  • Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). M...
  • MafeG
  • Spotify Legend
  • 19078 Views
  • 39 replies
  • 2 likes
  • Songs not playing
    stuck track
  • 19078 Views
  • 39 replies
  • 2 likes

Spotify is Slow on iPhone 11 Pro

Plan: Family PremiumCountry: USA Device: iPhone 11 ProOperating System: ios 14.7.1 My Question or Issue:Spotify has been extremely slow for at least the last 3 days on my iPhone 11 Pro. And oftentimes, will randomly stop playing and the app will shut...

  • Casual Listener
  • Plan:  Family Premium Country: USA   Device: iPhone 11 Pro Operating System: ios 14.7.1   My Question or Issue: Spotify has been extremely slow for at least the last 3 day...
  • Loxer
  • Community Legend
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option to disable recommended songs in Playlists

PlanPremiumCountryGermany DeviceiPhone 6SOperating SystemiOS 12.1.4 My Question or IssueIs there any way to disable the suggested songs in a playlist? In earlier versions the recommendations were behind a dropbox menu and could be hidden. Now the rec...

  • Casual Listener
  • Plan Premium Country Germany   Device iPhone 6S Operating System iOS 12.1.4   My Question or Issue Is there any way to disable the suggested songs in a playlist? In earlier versi...
  • Xenia
  • Moderator
  • 12545 Views
  • 12 replies
  • 33 likes
  • Recommendations
  • 12545 Views
  • 12 replies
  • 33 likes