Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
140813 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUKDeviceiPhone 11Operating SystemIOS 15.1 My Question or IssueWhen adding an album to a playlist, the feature excluding songs already in the playlist is gone. It used to pop up saying "Do you to exclude songs already in playlist" or...
Plan Premium Country UK Device iPhone 11 Operating System IOS 15.1 My Question or Issue When adding an album to a playlist, the feature excluding songs already in the playlist is gon...
Spotify Legend
428 Views
1 replies
0 likes
PlanFamily - Premium Device(iPhone 11)Operating SystemMac OS Big Sur My Question or Issue My dear developers. Before latest update of iOS app I have no issues with remotely play from iOS Spotify App on Mac OS (Mac Book Air) Spotify App some music. Ma...
Plan Family - Premium Device (iPhone 11) Operating System Mac OS Big Sur My Question or Issue My dear developers. Before latest update of iOS app I have no issues with ...
Music Fan
909 Views
4 replies
0 likes
There are a lot of playlists on Spotify that when you try and shuffle them, it just plays all the songs in the correct order anyways every time you shuffle. Its not all playlists but it is sometimes frustrating a playlist won’t shuffle and just plays...
There are a lot of playlists on Spotify that when you try and shuffle them, it just plays all the songs in the correct order anyways every time you shuffle. Its not all playlists but it is some...
Moderator
820 Views
7 replies
0 likes
planpremium duocountrycanadadeviceiPhone 7, windows computeroperating systemios, windows my issueI am trying to sync local file songs from my computer to my iPhone. i try pressing the download button on my phone, it says the playlist is downloaded bu...
plan premium duo country canada device iPhone 7, windows computer operating system ios, windows my issue I am trying to sync local file songs from my computer to my iPhone. i try pre...
Spotify Legend
2915 Views
2 replies
0 likes
PlanPremiumCountryU.S.ADeviceiPhone 6S+Operating SystemiOS 15.1 My Question or IssueThis has been going on for FAR too long. I know what I am doing to download and transfer local files to my phone. I have hundreds and there has never been a problem u...
Plan Premium Country U.S.A Device iPhone 6S+ Operating System iOS 15.1 My Question or Issue This has been going on for FAR too long. I know what I am doing to download and tran...
Spotify Legend
2521 Views
4 replies
2 likes
Playlists got frozen except the shuffle option and I logged out and tried to log in again it’s just loading for a long time and then ends with an error. I tried reinstalling the app as well but still the samePlanPremiumCountry Australia Device iPhone...
Playlists got frozen except the shuffle option and I logged out and tried to log in again it’s just loading for a long time and then ends with an error. I tried reinstalling the app as well but still...
Spotify Legend
4822 Views
29 replies
5 likes
PlanFamily/PremiumCountryCanadaDevice(iPhone 11 Pro Max, Macbook Pro late 2016)Operating System(i0S 15.1, Big Sur 11.4.) My Question or IssueI have been trying to sync one single track to my phone for about two hours with no luck. I have deleted and ...
Plan Family/Premium Country Canada Device (iPhone 11 Pro Max, Macbook Pro late 2016) Operating System (i0S 15.1, Big Sur 11.4.) My Question or Issue I have been trying to sync one si...
Spotify Legend
615 Views
3 replies
0 likes
Hi forum I experience audio glitches in the same place in the same song on multiple platforms - i tried iOs (latest) and windows 10 (latest). The glitches also occur in the webplayer (firefox windows 10 latest). I have no downloaded songs. I reinstal...
Hi forum I experience audio glitches in the same place in the same song on multiple platforms - i tried iOs (latest) and windows 10 (latest). The glitches also occur in the webplayer (firefo...
Casual Listener
389 Views
2 replies
0 likes
Plan - PremiumCountry - USA DeviceiPhone 11 Operating SystemiOS 15.1 My Question or IssueToday I have opened the Spotify app to find I am unable to do anything. I was initially able to join a play session with another person, but since then, I cannot...
Plan - Premium Country - USA Device iPhone 11 Operating System iOS 15.1 My Question or Issue Today I have opened the Spotify app to find I am unable to do ...
Spotify Legend
1132 Views
8 replies
3 likes
Plan PremiumDevice iPhone 12Operating System iOS 15 When I try to add a playlist to the now playing queue, I get a 'Playlist added to queue' message... but the playlist doesn't appear in the queue. If I add the same playlist a second time, then it ad...
Plan Premium Device iPhone 12 Operating System iOS 15 When I try to add a playlist to the now playing queue, I get a 'Playlist added to queue' message... but the playlist do...
Moderator
419 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone 13Operating SystemiOS 15 My Question or IssueContent won’t load when using a cellular connection.When I open the app the ‘connecting’ status appears at the bottom of the screen (and stays there) but the app nev...
Plan Premium Country Australia Device iPhone 13 Operating System iOS 15 My Question or Issue Content won’t load when using a cellular connection. When I open the app the ‘co...
Newbie
15966 Views
41 replies
9 likes
Won't play songs on my playlists while connected to data. They're greyed out. Data is working for everything else. Will work with WiFi.Deleted app, restarted phone, reset network settings, etc. I downloaded an updated version - the way I got it to pl...
Won't play songs on my playlists while connected to data. They're greyed out. Data is working for everything else. Will work with WiFi. Deleted app, restarted phone, reset network settings, etc. &n...
Moderator
1285 Views
5 replies
0 likes
Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that play tend to be flashy and distracting. All I want...
Let’s make the Car Play feature something you can toggle on and off whenever you want. I like to sit my phone on my desk at work. I leave my phone screen on to flip between songs, and the videos that...
Spotify Legend
296 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 8Operating System My Question or Issue So, the ONLY reason that I have premium and use Spotify is so that’s i can listen to any song I want from any album unlimited. If not for this I would cancel my subscription. W...
Plan Premium Country USA Device iPhone 8 Operating System My Question or Issue So, the ONLY reason that I have premium and use Spotify is so that’s i can liste...
Spotify Legend
7007 Views
5 replies
6 likes
PlanFree/PremiumCountryUSA DeviceiPhone 13 Pro MaxOperating SystemiOS 15.0.2 My Question or IssueAttached are some images of some of the display issues I’ve been experiencing since upgrading my iPhone from an XS max. It’s not the worst thing on the p...
Plan Free/Premium Country USA Device iPhone 13 Pro Max Operating System iOS 15.0.2 My Question or Issue Attached are some images of some of the display issues I’ve be...
Spotify Legend
3453 Views
10 replies
0 likes
PlanFreeCountryTurkeyDeviceiPad 7.generationOperating SystemiOS 14.0.1 My Question or IssueI am use safari web player i am play any my or anyone playlist after 1 or 2 music music stops and its only happening if i am play at background its not happeni...
Plan Free Country Turkey Device iPad 7. generation Operating System iOS 14.0.1 My Question or Issue I am use safari web player i am play any my or anyone playlist after 1 or...
Moderator
2327 Views
3 replies
1 likes
If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text snap back on.
If I scroll in the lyrics, say to look at the next verse, the lyrics no longer scroll with the song. I need to close the lyrics and reopen them. It would be nice to have a button to turn the text sna...
Moderator
693 Views
1 replies
0 likes
Is it possible to queue on the Apple TV app?
Is it possible to queue on the Apple TV app?
Spotify Legend
1598 Views
1 replies
1 likes
What is up with the non stop skipping? Wi-Fi is good. Downgraded streaming quality. Reinstalled the app. No luck
What is up with the non stop skipping? Wi-Fi is good. Downgraded streaming quality. Reinstalled the app. No luck
Spotify Legend
356 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 13 ProOperating SystemiOS 15.1.1 My Question or IssueI’m trying to listen to Criminal and it won’t work. It is a podcast. I can listen to it on apple podcasts fine, but I wanted to switch to Spotify to listen to my po...
Plan Premium Country US Device iPhone 13 Pro Operating System iOS 15.1.1 My Question or Issue I’m trying to listen to Criminal and it won’t work. It is a podcast. I can listen to it ...
Spotify Star
861 Views
2 replies
1 likes
