Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2 weeks ago
31mwp7shpmdorxy6haqf
Spotify
37119 Views
15 replies
36 likes

37119 Views
15 replies
36 likes

Superuser Contribution Apple Watch downloaded podcast stops and resets to beginning

PlanPremiumCountryUSA DeviceApple Watch Series 6, cellular/WiFi Operating System7.5 My Question or IssueAs a jogger, I Want the single (long) podcast episode I listen to on my run to start where I left off on my last run, In Order To listen to an epi...

jvaleski
Casual Listener
Plan Premium Country USA Device Apple Watch Series 6, cellular/WiFi Operating System 7.5 My Question or Issue As a jogger, I Want the single (long) podcast episode I li...
2021-07-15 2:13:15 AM
2021-07-23 2:17:08 AM
jvaleski
Casual Listener
771 Views
2 replies
1 likes
Apple Watch

771 Views
2 replies
1 likes

song won’t play will skip 5 songs then only plays for 10 seconds

PlanPremiumCountryEnglandDeviceiPhone 7 plusOperating SystemiOS 12.2when I click to play a song doesn’t matter if it’s in my playlist of just charts etc it won’t play the song I’ve clicked on, you can visibly see it skip 5 or more songs and it won’t ...

xmelibux
Newbie
Plan Premium Country England Device iPhone 7 plus Operating System iOS 12.2 when I click to play a song doesn’t matter if it’s in my playlist of just charts etc it won’t play the song I’ve cl...
2019-04-07 1:25:16 PM
2021-07-22 8:42:49 AM
bisgarik
Newbie
3988 Views
4 replies
2 likes

3988 Views
4 replies
2 likes

Superuser Contribution I cant access podcast on iPhone 8

PremiumUSA Device iPhone 8Operating System iOS 10 I can't access podcast on my iphone 8 I tried deleting the app and re-installing it. That did not work. What is strange is that I can access the podcasts on my MacBook fine just not my phone. Thanks f...

1249414321
Newbie
Premium USA Device iPhone 8 Operating System iOS 10 I can't access podcast on my iphone 8 I tried deleting the app and re-installing it. That did not work. What is stran...
2021-07-21 4:14:30 AM
2021-07-22 7:40:06 AM
Mihail
Spotify Legend
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Add To Playlist glitch

WHEN: Only with certain tracks, not all the time. Has been happening for approx 2 months by now.WHERE: While listening to a track on iOS. Press the ... button and choose Add to PlaylistWHAT: Scroll to the desired playlist and press on it. Playlist ti...

team-players
Newbie
WHEN: Only with certain tracks, not all the time. Has been happening for approx 2 months by now. WHERE: While listening to a track on iOS. Press the ... button and choose Add to Playlist WHAT: Scro...
2018-03-01 6:40:21 PM
2021-07-21 1:34:09 PM
Josianne
Visitor
426 Views
1 replies
1 likes

426 Views
1 replies
1 likes

Music stuck at 0:00 and won’t play

PlanPremiumCountryCanada DeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 10My Question or IssueAs of literally right now none of my msuic will play. I have my whole main playlist saved for offline and online I’ve tried insta...

joshyB
Casual Listener
Plan Premium Country Canada Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 10 My Question or Issue As of literally right now none of my msu...
2021-07-20 12:47:17 PM
2021-07-21 6:56:25 AM
MattSuda
Spotify Star
1875 Views
2 replies
9 likes

1875 Views
2 replies
9 likes

Superuser Contribution App not completely removed iphone

Removed the spotify App from my iphone. Now there are still parts of the app on my Phone. Cannot install app again because it says open instead of download. App is having a weird pictogram and i removed it, but it is still coming back. In the iphone ...

Marksterdam
Casual Listener
Removed the spotify App from my iphone. Now there are still parts of the app on my Phone. Cannot install app again because it says open instead of download. App is having a weird pictogram and i remo...
2021-07-17 11:50:00 PM
2021-07-20 11:13:02 PM
Julian
Moderator
1284 Views
5 replies
0 likes

1284 Views
5 replies
0 likes

Superuser Contribution Chinese Translation Incorrect

PlanPremiumCountryCNDeviceiPhone 12Operating SystemiOS 15 My Question or IssueOn “Edit Profile” page, when changing profile photo, the transition for "Choose from library" in Chinese should be "从照片库中选择"/"从相册中选择" not "从音乐库中选择"

dingdangnao
Casual Listener
Plan Premium Country CN Device iPhone 12 Operating System iOS 15 My Question or Issue On “Edit Profile” page, when changing profile photo, the transition for "Choose from library" in...
2021-07-18 1:49:00 PM
2021-07-20 9:01:28 PM
Eni
Moderator
427 Views
4 replies
0 likes

427 Views
4 replies
0 likes

Apple CarPlay not showing full track list

Pretty frustrated right about now. I updated Spotify (which I never do) and it’s managed to break the app on my phone and in my car via CarPlay. On my phone, if I turn off audio normalization, it completely bricks the app and songs will not play. In ...

PicklesDominic
Casual Listener
Pretty frustrated right about now. I updated Spotify (which I never do) and it’s managed to break the app on my phone and in my car via CarPlay. On my phone, if I turn off audio normalization, it com...
2021-07-20 8:53:55 PM
976 Views
0 replies
0 likes
App & Features

976 Views
0 replies
0 likes

Superuser Contribution iPad app is too limited, not what you would expect from a word class provider

I’ve been a loyal user for years now. Moved on to an shiny new ipad pro. Tested spotify ipad app and cried. This is the absolute minimum to say you have a tablet app. It’s possible to play music with it, yes. You can find music, yes. BUT UI is not ev...

twingocerise
Regular
I’ve been a loyal user for years now. Moved on to an shiny new ipad pro. Tested spotify ipad app and cried. This is the absolute minimum to say you have a tablet app. It’s possible to play music with...
2021-07-16 9:19:44 PM
2021-07-20 1:00:53 PM
twingocerise
Regular
1345 Views
3 replies
1 likes
folders
iOS
web

1345 Views
3 replies
1 likes

Superuser Contribution Not syncing local files

Every time I add a local file to a playlist, whether from my downloads or my music library, it doesn't show up on my IPhone Xr when I download said playlist. I've tried everything I've seen (although it's mostly just spotify devs repeating the same s...

OmoD
Casual Listener
Every time I add a local file to a playlist, whether from my downloads or my music library, it doesn't show up on my IPhone Xr when I download said playlist. I've tried everything I've seen (...
2021-05-30 12:46:54 AM
2021-07-20 2:00:11 AM
Eni
Moderator
370 Views
3 replies
0 likes

370 Views
3 replies
0 likes

Superuser Contribution [iOS][Browse] I want to see artists in my library not only albums..

Urgent

Reijerevanm
Visitor
Urgent
2021-05-28 10:02:26 PM
2021-07-18 7:16:04 PM
Eni
Moderator
281 Views
1 replies
0 likes
Browse
iOS

281 Views
1 replies
0 likes

Superuser Contribution 3-Dot Menu Button Gone

PremiumiPhone SE (2016) iOS 13.4.1 For the past full month now, the 3-dot menu button (which should be located in the top right of screenshots 1 and 2) for only playlists has disappeared. The button strangely remains for albums (see screenshot 3). I'...

HurryPlz
Visitor
Premium iPhone SE (2016) iOS 13.4.1 For the past full month now, the 3-dot menu button (which should be located in the top right of screenshots 1 and 2) for only playlist...
2020-04-17 5:21:35 PM
2021-07-17 5:28:05 PM
CarlosE
Moderator
8006 Views
3 replies
0 likes

8006 Views
3 replies
0 likes

Solved!!Superuser Contribution Told that Apple Watch offline is just for premium users.

PlanPremiumCountryUSADeviceiPhone SEOperating System(iOS 14.6 My Question or Issue I remember reading that Apple Watch offline mode was just for premium users. Is that still the plan or is Spotify considering deploying it to all users?

irish8377
Regular
Plan Premium Country USA Device iPhone SE Operating System (iOS 14.6 My Question or Issue I remember reading that Apple Watch offline mode was just for premium users. Is ...
2021-07-15 6:00:36 PM
2021-07-16 6:51:54 PM
Julian
Moderator
489 Views
1 replies
0 likes

489 Views
1 replies
0 likes

Superuser Contribution Shuffle is still horrible in playlists

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemiOS 14.6 My Question or IssueIt’s 2021 and the shuffling option is still horrible. Why in a playlist having many of my liked songs, those songs keep repeating over and over?!if I were to listen t...

jonask6
Newbie
Plan Free/Premium Country Device iPhone 6s Operating System iOS 14.6 My Question or Issue It’s 2021 and the shuffling option is still horrible. Why in a playlist having many o...
2021-07-15 9:24:44 AM
2021-07-16 11:22:44 AM
Jeremy
Spotify Legend
578 Views
1 replies
0 likes
Shuffle Algorithm
Shuffle Function

578 Views
1 replies
0 likes

Superuser Contribution Songs will not play (typically uncommon music or music I don't have in a playlist)

PlanPremiumCountryUSADeviceiphone 11proOperating SystemiOS 14.6 My Question or IssueWhenever I search for music, if it is not a popular song or something I have on one of my playlists, it is common for the song to just never play.Examples:Lady Gaga -...

BrettP
Casual Listener
Plan Premium Country USA Device iphone 11pro Operating System iOS 14.6 My Question or Issue Whenever I search for music, if it is not a popular song or something I have on on...
2021-07-14 1:37:52 AM
2021-07-15 10:28:02 PM
Novy
Moderator
387 Views
3 replies
1 likes

387 Views
3 replies
1 likes

Superuser Contribution [iOS] app crashes after a few songs play, crashes again after starting from where it left off

PlanFree (had premium before)CountryU.S.DeviceiPhone XOperating SystemiOS 14.5.1 My Question or IssueThis has been happening for a few weeks now, maybe a month or longer. A few songs will play and the app crashes suddenly, I try to re-open the app an...

LRM31
Casual Listener
Plan Free (had premium before) Country U.S. Device iPhone X Operating System iOS 14.5.1 My Question or Issue This has been happening for a few weeks now, maybe a month or longer. A f...
2021-06-08 5:29:50 AM
2021-07-15 8:41:48 PM
Novy
Moderator
1891 Views
30 replies
4 likes

1891 Views
30 replies
4 likes

Amazon alexa

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGetting really sick of trying to fix it now! I could spend hours and hours asking alexa to pl...

CatherineMary4
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Getting...
2020-04-17 7:34:21 AM
2021-07-15 7:58:18 PM
Mom_2_Many
Regular
473 Views
1 replies
2 likes

473 Views
1 replies
2 likes

Solved!! iOS Beta Issue

PlanPremiumDevice(iPhone 8 Plus)Operating System(iOS 14.6) My IssueThe iOS app beta (version 8.6.42.182) is closing when I try to change any song.

LulaMarques
Gig Goer
Plan Premium Device (iPhone 8 Plus) Operating System (iOS 14.6) My Issue The iOS app beta (version 8.6.42.182) is closing when I try to change any song. ...
2021-06-29 11:45:39 PM
2021-07-14 4:41:23 PM
MateusM
Spotify Star
827 Views
3 replies
0 likes

827 Views
3 replies
0 likes

Solved!!Superuser Contribution EQ works and can’t be turned off on Airplay

PlanPremiumCountryUS, RussiaDevice(Suspected any combination of an iOS device and an Apple TV, regardless the OS versions) Steps to reproduce:1) In the Spotify app switch on any EQ preset or make a manual EQ setting2) Start an Airplay stream to an Ap...

spotefator
Newbie
Plan Premium Country US, Russia Device (Suspected any combination of an iOS device and an Apple TV, regardless the OS versions) Steps to reproduce: 1) In the Spotify app switch on any ...
2021-07-04 12:12:49 AM
2021-07-14 8:16:29 AM
Jeremy
Spotify Legend
1195 Views
2 replies
0 likes
Airplay
apple TV
iOS

1195 Views
2 replies
0 likes

Solved!! Music won't play on my iPhone

PlanPremiumCountryCzech RepublicDevice(iPhone Xs Max, iPad Pro 11" 2020)Operating System(iOS 14.6, iPadOS 14.6) My Question or IssueHi, I have a problem with my Spotify Premium. Since last week I am unable to play any music in my app on my iPhone Xs ...

Venca_CZ
Casual Listener
Plan Premium Country Czech Republic Device (iPhone Xs Max, iPad Pro 11" 2020) Operating System (iOS 14.6, iPadOS 14.6) My Question or Issue Hi, I have a problem with my Spotify Premi...
2021-07-13 11:23:09 AM
2021-07-13 11:02:46 PM
MateusM
Spotify Star
958 Views
3 replies
0 likes

958 Views
3 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

iOS (iPhone, iPad)

Forum Posts