Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Bonjour, quand je lance par exemple la lecture d'un titre dans une playlist et que je veux écouter celui d'après (même beug si je suis en aléatoire), le morceau qui suit si je passe et un de ma "file d'attentte" ce qui est très dérengeant. Je ne peux pas écouter de playlist en aléatoir car à chaque morceau écouté, celui d'après est un de la file d'attente. Je suis sur un Iphone 6. Si quelqu'un à la solution je suis preneuse.
Cordialement
Bonjour,
J'ai également le même problème depuis ce matin.
Avez vous eu une solution ?
Merci,
Hey folks,
Thanks for reaching out to us about this - we hope you don't mind us replying to you in English.
From what we could understand, the issue has something to do with the next song playing.
Do you mind giving us some more details about the issue in question - perhaps you could provide us with some steps to reproduce?
If you could also provide us with screenshots which illustrate the issue you're describing, that would be really useful.
Thanks - keep us posted!
Bonjour!
moi aussi j’ai le même problème avec mon Spotify. Est-ce que tu as trouvé une réponse pour que nos chansons suivent notre liste ?
merci beaucoup
Hey there folks,
thanks for sharing your info and solutions with the Community!
We recommend you try performing a clean reinstall of the app first of all. You can find instructions in this support article. Also make sure you restart your phone once this is done.
Another thing to lookout for is that the shuffle button is disabled. You can check this in the now playing view. If the button appears green - click it to turn it off.
Lastly, disable the Autoplay function:
Let us know if this helped. If not, you can attach a screen-capture video of what's going on on your device to your next post so we can look into it 🙂
Have a great day!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…