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Local files won't sync to iPhone

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Re: Local files won't sync to iPhone

Moderator
Moderator

Hey @Ddavies,

 

Thanks for reaching out about this! Let's see what we can do 🙂

 

Since the songs you mentioned are only failing to appear on one device, could you check out this support article (under the heading 'Mobile and tablet')?

 

Make sure to follow the steps in order and let us know if that works for you! If not, we'll be here to help you troubleshoot further.

 

Thanks! Keep us posted 🙂

PeterModerator
 
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Re: Local files won't sync to iPhone

Regular

Still does not work for me. I have iPhone hotspotting to the PC and I am able to see the iPhone on the PC's device menu. 

When I add a song from the PC's local file to a playlist and select to play it over the iPhone, on the latter I get the message 'song not downloaded'. The download option is selected on both the PC and iPhone's playlist and yet the songs are still grayed out on the phone. 

Help? Thanks. 

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Re: Local files won't sync to iPhone

Casual Listener
Try physically plugging your phone into your computer.
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Re: Local files won't sync to iPhone

Regular
Tried, no luck. Thanks for suggesting.
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Re: Local files won't sync to iPhone

Moderator
Moderator

Hey @Micheee,

 

Thanks for reaching out.

 

Could you try to delete the playlist with local files on both devices? You can then create a new one and start the process from scratch. Instructions on how to do this can be found here

 

Keep in mind that only local files from official sources are supported. 

 

Hope you find this useful. Let us know how you get on.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Re: Local files won't sync to iPhone

Regular
Some progress:
- the playlists now sychronises, my PC does not have a fully fledged installation (work PC, no password for installation), using a MAC with proper Spotify installation.

Current issues:
- the synchronised files will not play over 'spotify connect' to the wi-fi speakers error message: 'can't play this right now' on the 'select a divide' dialogue)
- iPhone airport is able to stream to the wifi speakers, hence to get Spotify to the speakers one has to use airport (inconvenient)
- iPhone with OSX 14 does not see the speakers at although the 'local network' toggle is on as suggested.

Please note that I am hotspotting from the phone with OSX 14 to PC, another iPhone (to control wifi speakers), 2x wifi speakers and PC.

Any suggestion welcome. Thanks in advance.
Michele
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Re: Local files won't sync to iPhone

Moderator
Moderator

Hey @Micheee,

 

Thanks for getting back to us. We're happy that the playlist now synchronizes. 

 

Keep in mind that streaming local files via Connect is not officially supported, so this is expected behavior. Other user have went ahead however and created an idea that requests this feature here. You can add your support there by up-voting the idea. We'll inform on any developments there, as soon  as there are any. So make sure to subscribe, if you haven't already. 

The Idea Exchange is a great way for us to see what our users are interested in and how many people like a certain idea. You can read more about it here.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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Re: Local files won't sync to iPhone

Casual Listener

I have this issue too. Up until late July I had an iPhone X and at first it didn’t sync, but after awhile it just started working, and then it would sync within a few hours, usually when I wasn’t even using the phone. Sometimes it even downloaded them on my phone overnight while I was asleep haha. But in late June this year that phone broke, and I now have an iPhone 8 instead. Problem is the 8 won’t sync. It shows the files in the playlist because I have show unavailable songs enabled, but they’re greyed out and can’t be played. They work fine on my PC, and if I play one on there and then try to send it to my phone with the devices menu it just says “This song can not be played” or something and just puts the next song on that isn’t a local file. It never syncs either, I’ve had a playlist with a handful of them downloaded on my phone for almost a month now, and the local songs show a grey download arrow next to it like they want to download, but then never do. I’ve tried everything except hot spotting my phone to my PC because my area doesn’t have cell reception, so it wouldn’t do anything at all then. But I’ve tried everything I can think of and it doesn’t sync. Never had this problem until I got a new iPhone, and even the computer is still the same. 

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Re: Local files won't sync to iPhone

Moderator
Moderator

Hey there @Superdragon50!

 

Thanks for reaching out to us.

 

We'd recommend following the steps here to see how you can turn on local file sync on your iPhone.

 

It's also a good to check out our support page if you haven't already for more info on this.

 

Keep us in the loop here! We'll be happy to help you further.

ElenaModerator
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Re: Local files won't sync to iPhone

Casual Listener

Ohhhhh I did know there was a setting for file sync now haha. That’ll make a difference 😂

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