Multiple Charges

Reply

Multiple Charges

noperezy
Newbie

premium

 

USA

 

Device

(iPhone XR

Operating System

(iOS 14.4.)

 

My Question or Issue: I Subscribed yesterday 2/29/21 and tried to add my credit card and got an error that my payment wasn’t successful, so I then tried to add my debit card and got the same message. I tried again and once again the same message, 2 hours later I received 3 receipts for my subscription. I checked my bank statement and noticed that I have been charged 3 times. So, how can I get 2 refunds?!

 

1 Reply

Novy
Moderator
Moderator

Hey there @noperezy

 

Thanks for reaching out about this in the Community, and welcome! 

 

We'd recommend reaching out to our Support team here. They'll be happy to assist you further by checking your account to see what might have happened.

 

If anything else comes up, we're always a message away. 

 

Have a good one.

NovyModerator
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