Plan
Premiums
Country
Italy
Device
IPHONE 8
Operating System
IOS 12.01
My Question or Issue
Hello everyone,
it's been 2 days since when I play songs (even playlists downloaded to be listened to off line) Spotify pauses alone. Sometimes pressing play several times starts again, but today there was nothing to do. I disconnected the account, uninstalled the app, updated my iphone but nothing has changed.
I don’t think it is a internet connection problem.
Has it happened to someone else of you?
Thank you
Ciao
Monica
Hey @lully05.
Thanks for reaching out on the Community, and sorry for the late response! We'll be glad to help you out if you're still experiencing this issue 🙂
Would you mind trying to listen to music on the same device using a different account? It might be that there is an issue with the account itself.
In the meantime, I know you've already performed an uninstall, but would you mind restarting your device and performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.
Let us know how you get on!
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