My camera is not scanning the code. I do have the camera icon.

My camera is not scanning the code. I do have the camera icon.

Sandypantalones
  • On my iPhone 8plus, I want to scan a code. I have the camera icon available, and I get the notification with the scan button, once I hit Scan, nothing happens. 

 

How do I fix this?

 

No update is available. 

Reply
10 Replies

Loxer

Hey @Sandypantalones, welcome to the Community.

Hope you're doing great!

 

Make sure Spotify has been allowed access to use the camera of the phone.

What code are you trying to scan? Do you have a screenshot or photo of it?

 

If you have access to another similar device, could you try scanning it from that device too?

 

Keep me posted 🙂

 

LoxerSpotify Star
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Johnbud

Hi, same issue here. I cannot open camera to scan code. 

 

I get the camera icon in the search bar and that does open the screen to scan but when clicking on "scan" it doesn't open the camera.

 

- I gave Spotify permission to access the camera. 

- I also deleted and clean reinstalled Spotify (giving permission for the camera again) but with same result. 

It's not that it cannot find the song, I don't get that far... it's actually getting the scan to open the camera. 

 

Am using Android 9, with no issues on anything else and camera working properly. 

 

Any/all advice appreciated.

 

Many thanks

John

Ps. Not sure where to check that camera has given permission, I just agree when it first attempts to scan. 

Jeremy

Hi there @Johnbud,

 

Thank you for your reply in this thread and for the troubleshooting you've done so far.

 

First we'd like to suggest that you check if there's any pending OS updates and update to the latest.

 

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

 

If that doesn't do the trick, can you log in with your account on a different device to see if the issue persists?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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Johnbud

Hi Jeremy, 

 

Still no joy I am afraid.  Have deleted the app, taken out SD card, cleared cache...re-installed and still the same. After opening the camera icon, I select "Scan" button and the camera momentarily flashes on but then goes back to the Scan button.

 

Any more advice or suggestions greatly appreciated.

Johnbud

... and no Operating System outstanding. 

Johnbud

...and camera/Spotify permission is definitely on too.  Thanks.

Yordan

Hey @Johnbud!

 

Could you let us know the following:

  • Your device's make, model and OS version.
  • The version of Spotify you're running.

If possible, try logging in to another mobile device to see if the issue persists there. You can also ask a friend or a relative who uses Spotify to log in to their account on your device.

 

Let us know how it goes.

YordanModerator
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Johnbud
Hi,

It is. Motorola (Moto) phone.
Model Z2 (Force).
Running Android 9.
Spotify system 8.7.26.901

I hope this helps.

Best regards
John

Dian

Hey @Johnbud,

 

Thanks for sharing the device specifics.

Have you tried recreating this issue on another device with a different account?

 

Keep us posted,

 

Cheers!

DianModerator
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Johnbud
Hi,

Thank you.

Not sure how a different account on a different phone would help me... it's
just as if you or someone not connected is doing that.

However I will have someone login on my phone with their account and
conversely me log on to their phone with my account.

Out of interest, when I do this on my account on my tablet, all is okay. So
I would expect it's the phone but what could I do about it.

Many thanks
John

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