My spotify premium isn't working!!!

[user-removed]

I recently paid $9.99 for premium and it isn't working. This is extremely frustrating. Please help!

[Adam]

Hey Shanny23, welcome to the Community.

I've just taken a look at your email address and it looks like you've got two separate Spotify accounts, one with a 30-day free trial and one with a regular Premium payment.

If you get in touch here and one of our lovely support team will get back to you as soon as they can to get you setup okay with your preferred account.

[user-removed]

Hi I seem to be having a similar problem.  I have sent and emial to support@spotify.com and still waiting on a reply.

Spotify Case # 01992310

Hi my login doesnt seem to be linked to my premium account and I can only sign in on fb.  I recieve a reciept from paypal $11.99 each month saying it has been paid for and I cant access premium and asks if I want to trial. It has been like this for a while and I am wasting money if i cant use it.

[Merik]

Hey there @user-removed, welcome to the community!

I've escalated your case! You should receive a reply from customer services real soon! 🙂 

[tamguns]

I'm a have a Premium membership and have used Spotify in conjunction with Last.fm for a long while, but now I cannot scrobble from Spotify to Last.fm. Can some please explain what is going on and help resolve my issue. Also, I cannot access my desktop at this time as it is down. Thank you!

[Merik]

---

@tamguns wrote:
I'm a have a Premium membership and have usedSpotify in conjunction with Last.fm for a long while, but now I cannotscrobble fromSpotify to Last.fm. Can some please explain what is going on and help resolve my issue. Also, I cannot access my desktop at this time as it is down. Thank you!

---

Hey there @tamguns, welcome to the community!

Does scrobbling work from the web player or Android/iOS device?  If it does, are you receiving any errors when scrobbling on the desktop application? Also, are you receiving and error for your desktop application, it shouldn't be down. 🙂

[lisacisneros22]

I recently got the free 30 day trial for premium and it hasn't been working at all. please help

[bptrish]

Same here. I just got the 30 days trial and my spotify is not working off line 😞
What can I do to fix it?
Thanks

[meahtenoha]

Hey @bptrish when you go to your subscription page does it say you have an active Premium subscription? 

Have you tried a clean reinstallation?

[bptrish]

@Meredith It shows: