New version 1.x is unusably slow (ios 7, iphone 5)

[spotify_user_48]

Update 4/24: New build 1.1.0.2549 seems to be available on the app store with an apology in the app description... I'm still testing it out but many users here report the problem is solved.

Update 4/20: User named Matt Suda (mod?) has posted in this thread to expect an app update this week. No official word.

Update 4/07-ish: Spotify support says they are aware of the problem and "looking into it."

Spotify just upgraded itself to the newest 1.0 version on my iPhone 5 (iOS 7.1). The update renders the app unusably slow. After using it for several hours I had to revert back to the Apple Music app. Things I noticed:

- After augmenting a playlist (deleting a track, for example), the app is unresponsive for ~5 second.

- Clicking "Share" from the new popup menu renders the app unresponsive for ~5 seconds, and then executes several actions all at once.

- The (REV, PLAY, FWD) controls from the lock screen are unresponsive after the first command. Tracks take about 5-10 seconds to switch, and if I keep pressing FWD, for example, the requests seem to be queued, executing over the next minute at random times.

- Scrolling becomes slow / unresponsive. I must wait 5-10 seconds for scrolling in any list to be re-enabled.

Usability-wise I am unimpressed with the new search / discovery feature. I found it difficult to view all albums by a particular artist. I have to search, then scroll down to Albums, and then click on Albums to view all of them. Maybe there were more albums listed in the previous version?

Anyone else having these issues? The app is basically unusable at this stage, so I'm using the built in Apple Music app. Tempted to unsubscribe until the issue is resolved.

[wedgie]

I am so angry that this terrible update has been released. I am now paying a subscription for an awful app that barely works. 

I have contacted customer support and have not been given any answers, or even a reply! All I have received is an email saying that you have received my complaint, then another one asking me to fill out a survey to rate my recent contact! Are you serious!? There has been no contact from your side, just automated email replies. This is terrible customer support, and from looking on here it seems as though I am not the only one. 

You have ruined the app, then failed to fully address the issue and respond to your paying customers. Tell me why I should continue to pay for this service?

[blairgoforth]

I'm using the latest version of iOS and Spotify. Since the initial release I've experienced very slight (emphasis on slight) improvement in the app responsiveness in terms of swiping through songs, but after extended periods of use the app does start to lag again (usually around 3 seconds between songs) and will sometimes crash.  However, there is still an issue of displaying album art. I have one particular playlist that I listen to quite a bit and have made available during offline mode but only a handful of album artwork displays in the app. When connected to my car via USB, the album artwork will display on the car screen but not within the app itself. Also, after listening to a song in it's entirety Spotify will scroll through the first 5 seconds of at least 2-3 songs before stopping and allowing me to rewind of fast forward through the songs. This is REALLY irritating considering that I'm paying $10 a month for this service.

Would it kill you all to just admit that you released a crappy update with not much forethought put into functionality? I'm having a hard time believing that this was even beta tested given all of the issues there have been. Aside from the typical "We're looking into it/thanks for your feedback" response, it's really telling that you won't even acknowledge that your paying customers are frustrated. I'm trying to be patient and wait for a fix that will make the app perfectly functional again but the complete lack of customer support is pretty infuriating. 

[ohmyjohnson]

& still no eq

[zlangbeh]

It has been almost two weeks since the update and still having a rediculous amount of lag and crash issues... can someone please tell us when we're going to see either a new update or the return of the old version for iOS users... like many others have said as a premium account user who pays for this application why haven't we heard any announcement on when this is going to be fixed?

[kgunnells]

Just echoing what most others have already said.  I'm using an iPhone 4S (32GB).  The app normally starts out performing as expected, but gets slower and slower until it becomes completely unresponsive and eventually crashes.  It makes no difference if I am online or offline, but I'm only getting album art for about half my synced songs when in offline mode.  I have tried all the suggested fixes to include deleting and reinstalling the app, rebooting the device, etc.  This has only offered temporary relief before it becomes sluggish and unusable again.  I do love the new design, but would love it even more if it performed its primary function of playing music consistently. 

I do believe we are all victims of corporate pride.  Despite all the suggestions that Spotify pull this version from the app store and provide a previous (and fully-functional) version, I don't see it happening.  That would require Spotify to admit that it screwed up - not likely.  I'm just hoping for a quick fix because Spotify is currently the best option for me. 

[MattSuda]

I'll say this again:

There should be an update coming soon with bug fixes. It shouldn't be too long of a wait.

Going forward after the update, please be patient as the Spotify developers listen to feedback and continue to fix bugs, as well as make improvements.

[SKP]

^

Would be nice to hear this from a dev directly, and maybe get an explanation as to why a rollback never happened when this was an app breaking update that's been allowed to sit on the app store for 2+ weeks already.

[MotleyKoen]

If I hadn't paid for 3 months subscription just last week I would've already ditched this. Terrible update, terrible customer service. 

[kg6cjw]

I agree They need to fix this update is horrable. my iphone keeps locking up and crashing  and it becomes so slow after only 5 min of playing. you guys need to fix this ASAP.

[MattSuda]

---

@SKP wrote:

^

Would be nice to hear this from a dev directly, and maybe get an explanation as to why a rollback never happened when this was an app breaking update that's been allowed to sit on the app store for 2+ weeks already.

---

The information I posted in that message is the info I got directly from a dev. As a Spotify Rock Star, I have access to info that allows me to help out users. When I am allowed to share more info, I will. As of right now there should be an update coming soon with bug fixes.

[kg6cjw]

SO When are they going to drop it because I am ready to cancle my subscription?

[MattSuda]

There is no official estimated release date for the bug fix update, but hopefully this week.

Once submitted to Apple, the review process can take up to a week before Apple pushes out the update.

[Archie_]

dear jwylot - I'm sorry, but I ain't hard resetting a my phone and spending few hours just to find out it didn't work, because of a retarded developer bug. I can bring my device to you and you do it. I don't have time to do such stuff. I have to do my work in order to pay spotify for a service, which is now for me BROKEN.

FIX IT, WE'RE PAYING FOR IT!

That's how commercial world works! It would be different, if the service would be free of charge.

... but it isn't  ...

[CheapTrick1977]

Change your hideous iPhone app back to the way it was before April 2014 or I will cancel my premium membership. The new user interface looks absolutely horrible. Albums play on shuffle, even when it is not selected. Songs take 15-20 seconds to load and skip/stutter. I have blazing fast internet and never had these issues before this newest update. $9.99 a month plus tax for this garbage? This is absolutely ridiculous. You NEED to listen to your customers. You people should have given us the option to choose a change this radical instead of forcing it upon us. I will be moving on to Beats Music or Rdio instead of your service. Don't be the next Netflix. Do the right thing!!!

[drmbspotify]

Same issue here. I am disappointed by all the "reboot, reinstall, tweak" initial answers from the mods. There's a reason we are using iOS and paying premium for an app and not still playing with homebrew software on opensource OS. We don't have time for that anymore, we're trusting (paying) you to FIX THE darn THING.

1- TOO MUCH LAG and unresponsiveness. But all the others posts described it already.

2-New interface is nice looking but impractical. Adding to a playlist or launching a radio now requires one more movement and especially to look at the screen (while the last version didn't need to, same position on the screen, adding to a playlist or launching radio was almost automatic). Sounds silly? Well, it's the little things like those that make all the difference. Ask Jony Ive.

(iPhone 5s, OS up to date)

[AlexisS]

What kind of developers works at Spotify???, Did they test the app until the release of this **bleep**in update????

[davida71uk]

The next person to list "reset", "reboot" or "reinstall" should be taken outside and beaten with their own leg!

Cancel your subscription here:

https://www.spotify.com/us/account/subscription/

The more that leave, the quicker it will get fixed.

[user-removed]

This really is ridiculous. 

I might get used to the new lay-out (I liked the old lay-out better though), but this version really is extremely buggy and I'm definitely not gonna reset my iPhone, reinstall the app or whatever to get it fixed.

This better get solved quickly. I don't get why this thread has the 'solved' annotation anyway.

[blairgoforth]

I'm going to parrot what someone else said earlier and say that it would be nice to hear these "updates" from an actual developer and not just some "rock star" user with special privileges or whatever. That's not addressing the customer service issue. Aside from the app being unusable, but lack of communication between PAYING CUSTOMERS and the Spotify development team has been an absolute joke. When you go to a restaurant and get crappy service and/or food, the manager usually comes out and explains/apologizes for the bad service and may discount or comp your meal. That's what should be happening here. 

Outside of aesthetics, there was obviously VERY little thought or testing put in to the update before releasing it to everyone. I'm not ready to end my premium subscription just yet but if this isn't fixed and the mobile app isn't working perfectly by the end of the month, then I may have to look elsewhere for a music streaming service.

Again, the customer service for this issue has been an ABSOLUTE JOKE.   

[kroberts32]

This is a shocking example of poor development, poor testing and piss poor customer service. 

Taking our hard earned cash for a shoddy update. You have failed Spotify.