Help Wizard

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Olá, tenho a conta premium duo.

as músicas estão baixadas tudo ok. Quando  coloco o celular em modo off-line ele não reproduz 

1 Reply

Hey there @22mblxi4lnf6kb6ltmxh


Thanks for reaching out about this here in the Community. Hope you don't mind a reply in English as it's the official language of the Community. 


We moved your post from the Chat board to the relevant Help board, where it fits better.


We can confirm that our tech team is currently looking into this, so make sure to add your vote to the Ongoing Issue here by clicking on the Thumbs up icon, if you haven't already. Make sure to provide us with the info we're asking for in the Status update in the comments.  


Though we can't set an exact time frame for when this will be fixed, it'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. We'll be sure to keep you updated with any news on the matter there.


Hope this helps. If you need a hand with anything else, the Community is here for you. 

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