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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution awful lines in serach results layout

PlanPremiumCountryItalyDeviceiPhone 13 proOperating SystemiOS 16.2 My Question or IssueHi, from some new versions of spotify up to the latest one, I have noticed that in search results, lines are shown between one song and another. I don't know if th...

  • Music Fan
  • Plan Premium Country Italy Device iPhone 13 pro Operating System iOS 16.2   My Question or Issue Hi, from some new versions of spotify up to the latest one, I have noticed that in...
  • Eni
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Bumble Integration Not Loading

Hi there, I have an issue with the loading of bumble Spotify integration for more than a year now. I have tried everything I can think of and consulted Bumble and Spotify support with no luck. Here the situation: When I tap the Spotify bumble widget,...

  • Newbie
  • ...or web login (inkognito) Deleted and recreated my Bumble account entirely Tried without VPN, with VPN, 5G, 4G, Wifi Public and Private Made sure both regions are set to Germany Tried on an e...
  • stkorn
  • Visitor
  • 1421 Views
  • 1 replies
  • 0 likes
  • api
    bumble
    integration
    iOS
  • 1421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different Layout/Can’t Unhide Songs

PlanFreeDeviceiPhone SEMy Question or IssueMy layout isn’t the same as my friends’. When I click a playlist, there are only little “remove” dashes that you would usually see to hide a song. These only remove it from your playlist. It won’t allow me t...

  • Visitor
  • Plan Free Device iPhone SE My Question or Issue My layout isn’t the same as my friends’. When I click a playlist, there are only little “remove” dashes that you would usually see to hide a song....
  • Eni
  • Moderator
  • 457 Views
  • 2 replies
  • 1 likes
  • 457 Views
  • 2 replies
  • 1 likes

Superuser Contribution no back button when opening podcast charts by country

PlanPremiumCountryUSADeviceiPhone 13 miniOperating SystemiOS 16.2 My Question or IssueWhen opening country charts for podcasts, a back button does not appear in the top left corner. Search > Podcasts > Podcast Charts > Podcast charts by Country > (an...

  • Newbie
  • Plan Premium Country USA Device iPhone 13 mini Operating System iOS 16.2   My Question or Issue When opening country charts for podcasts, a back button does not appear in the top left ...
  • Lyubka
  • Moderator
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Podcasts] Disable Video-Function in Podcasts

My whole family is using Spotify and they love it. But since you introduced video podcasts they watch instead of listening. As the parents we need to control the media time of the children. When they can watch whenever they want, it is becoming a pro...

  • Newbie
  • My whole family is using Spotify and they love it. But since you introduced video podcasts they watch instead of listening. As the parents we need to control the media time of the children. When they...
  • Audiobit
  • Casual Listener
  • 822 Views
  • 3 replies
  • 5 likes
  • iOS
    Podcasts
  • 822 Views
  • 3 replies
  • 5 likes

Superuser Contribution (iOS) Opening Spotify stops audio playback from other apps

This is only happening as of a recent update, but every time I open Spotify while playing audio in another app, Spotify stops that audio without me even pressing play on anything. Pretty aggressive. I use a number of other apps to listen to music (Nu...

  • Regular
  • This is only happening as of a recent update, but every time I open Spotify while playing audio in another app, Spotify stops that audio without me even pressing play on anything. Pretty aggressive. ...
  • dr_michael
  • Music Fan
  • 2604 Views
  • 6 replies
  • 7 likes
  • App & Features
  • 2604 Views
  • 6 replies
  • 7 likes

Playlist hidden

PlanPremiumCountryFinlandDeviceIphone 12MiniOperating SystemiOS 16.2 My Question or IssueI cant add songs to my playlist and i cant find it in my profile. I can find it when i search it up tho. Id like to add songs to my main playlist but i cant simp...

  • Visitor
  • Plan Premium Country Finland Device Iphone 12Mini Operating System iOS 16.2   My Question or Issue I cant add songs to my playlist and i cant find it in my profile. I can find it when ...
  • MateusM
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot listen to Spotify from Apple watch (with esim) no more

PlanPremiumCountrySwedenDeviceiPhone 14 Pro MaxOperating SystemPhone: iOS 16.2, Spotify version 8.8.1.397Watch: modelnr MKJ03KS/a, 9.2 (20S361) My Question or IssueSince a couple of days ago my watch does not appear as a device to stream Spotify from...

  • Regular
  • Plan Premium Country Sweden Device iPhone 14 Pro Max Operating System Phone: iOS 16.2, Spotify version 8.8.1.397 Watch: modelnr MKJ03KS/a, 9.2 (20S361)   My Question or Issue Sin...
  • AlejaR
  • Moderator
  • 1131 Views
  • 6 replies
  • 0 likes
  • 1131 Views
  • 6 replies
  • 0 likes

Superuser Contribution i can’t share lyrics

i don’t have the share option, i got it again a few weeks ago but then it disappeared again after a day or 2

  • Visitor
  • i don’t have the share option, i got it again a few weeks ago but then it disappeared again after a day or 2
  • erixou
  • Casual Listener
  • 634 Views
  • 4 replies
  • 0 likes
  • 634 Views
  • 4 replies
  • 0 likes

Superuser Contribution App crashing, podcasts slow, queue broken

PlanPremiumCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 13.3.1 My Question or Issue1. The queue has been broken but that's an ongoing issue. 2. Podcasts are just slow. Click on a podcast. When will the page load? Immediately? 5 minutes from...

  • Music Fan
  • Plan Premium Country United States Device iPhone 6s Operating System iOS 13.3.1   My Question or Issue 1. The queue has been broken but that's an ongoing issue.    2. Podca...
  • Eni
  • Moderator
  • 1154 Views
  • 4 replies
  • 0 likes
  • 1154 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot select airplay device from ios app

Plan PremiumCountry USA Device iPhone 14Operating System ios 16.2 My Question or IssueI'm unable to select my airplay device (apple TV) from spotify connect in the app. I can see the device, but nothing happens when I touch it. It was working the oth...

  • Visitor
  • Plan Premium Country USA   Device iPhone 14 Operating System ios 16.2   My Question or Issue I'm unable to select my airplay device (apple TV) from spotify connect in the a...
  • Vasil
  • Moderator
  • 448 Views
  • 1 replies
  • 1 likes
  • 448 Views
  • 1 replies
  • 1 likes

Superuser Contribution why in random reading, I find artists that I don't listen to ?

in random reading, before, I found music by artists I listened to. now, lots of artists are offered to me in the random play when I don't listen to them. I don't understand why this has changed. moreover, when I want to delete a title in the shuffle,...

  • Visitor
  • in random reading, before, I found music by artists I listened to. now, lots of artists are offered to me in the random play when I don't listen to them. I don't understand why this has changed. more...
  • Joan
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded files missing when I have no mobile data.

My downloaded files won’t play when my phone runs out of data. They do play when I’m connected to Wi-Fi and also when the phone is in flight mode at home (where there is Wi-Fi).Anyone any ideas? It won’t usually be a problem as I normally have data- ...

  • Visitor
  • My downloaded files won’t play when my phone runs out of data. They do play when I’m connected to Wi-Fi and also when the phone is in flight mode at home (where there is Wi-Fi). Anyone any ideas? ...
  • Joan
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song abruptly stopping

The song Short Stay by 50 cent stops at 1:41, even though the original record is 2:50. It looks like there is some bug causing the song to be played for a shorter amount of time.

  • Visitor
  • The song Short Stay by 50 cent stops at 1:41, even though the original record is 2:50. It looks like there is some bug causing the song to be played for a shorter amount of time.
  • Joan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant see the control button on songs to skip seconds in the song(?)

it’s impossible for me to hear a part of yhe song as i literally cannot skip i just have to hear the whole song? idk why it just disappeared i even deleted n reinstalled

  • Visitor
  • it’s impossible for me to hear a part of yhe song as i literally cannot skip i just have to hear the whole song? idk why it just disappeared i even deleted n reinstalled
  • Alex
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

How to switch between modes on Apple Watch

Plan - PremiumCountry - USA Device - iPhone 14 Pro + Apple Watch Series 8Operating System - iOS 16.2, WatchOS 9.2 My Question As far as I can tell, there seems to be 2 modes on the Spotify app via Apple Watch.A mode that connects the watch to the pho...

  • Visitor
  • Plan - Premium Country - USA   Device - iPhone 14 Pro + Apple Watch Series 8 Operating System - iOS 16.2, WatchOS 9.2   My Question   As far as I can tell, there seems to ...
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

When I’m in liked songs and I click on a song only a tiny bit plays

Basically when I go on to Spotify and hit liked songs all of them are listed but when I hit one to listen to it’s just a blurb and won’t play fully

  • Visitor
  • Basically when I go on to Spotify and hit liked songs all of them are listed but when I hit one to listen to it’s just a blurb and won’t play fully
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Slow loading times for downloaded content

PlanPremiumCountryUKDeviceiPhone XOperating SystemiOS 16.2 My Question or IssueWhen attempting to load a downloaded playlist or album on a slow/inconsistent wifi connection, the loading screen takes significantly longer than it should. It's clear tha...

  • Regular
  • Plan Premium Country UK Device iPhone X Operating System iOS 16.2   My Question or Issue When attempting to load a downloaded playlist or album on a slow/inconsistent wifi connection, ...
  • AlejaR
  • Moderator
  • 550 Views
  • 3 replies
  • 1 likes
  • 550 Views
  • 3 replies
  • 1 likes

Superuser Contribution Fiz o download das musicas, só que não está tocando sem internet

tenho o spotify premium e fiz o download das musicas, só que ultimamente quando estou sem internet, as musicas não tocam, geralmente travam no segundo 10

  • Visitor
  • tenho o spotify premium e fiz o download das musicas, só que ultimamente quando estou sem internet, as musicas não tocam, geralmente travam no segundo 10
  • AlejaR
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution The manual for canceling the dislike button is strange.

I read a document about how to cancel a dislike button for a song. However, I don't understand the method described in the manual. Why do they say to turn off the hide unplayable track in the playback and then press the dislike button again?

  • Visitor
  • I read a document about how to cancel a dislike button for a song. However, I don't understand the method described in the manual. Why do they say to turn off the hide unplayable track in the playbac...
  • Joan
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes