Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
43554 Views
43 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109248 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Casual Listener
438048 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Casual Listener
301959 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I just bought theSpotify individual plan and as soon as i opened the app i cant access my liked songs the option is there but its saying try again everytime i try to open liked songs the rest of the Spotify features are working good.
I just bought the Spotify individual plan and as soon as i opened the app i cant access my liked songs the option is there but its saying try again everytime i try to open liked songs&...
Moderator
425 Views
1 replies
0 likes
So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue?It just shows me this when I press on it.
So I went on both my iPad and my iPhone, and for both devices, it doesn’t load the story blend of one of my blends. How do I fix this issue? It just shows me this when I press on it.
Moderator
1545 Views
1 replies
2 likes
i forgot that i subscribe spotify premium to my prepaid plan. i havent used it in awhile. today it just charged me because i reload my prepaid plan. can i get a refund? i viewed your help site, but no answer.
i forgot that i subscribe spotify premium to my prepaid plan. i havent used it in awhile. today it just charged me because i reload my prepaid plan. can i get a refund? i viewed your help site, but n...
Spotify Legend
437 Views
1 replies
0 likes
PlanPremiumCountryU.SDeviceipad 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i hit the switch to allow local files to show up on the spotify the playlist does not show up. I turn it on and go to my playlists and t...
Plan Premium Country U.S Device ipad 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When i hit the switch to allow local files to show up on the...
Moderator
1525 Views
1 replies
0 likes
PlanFree/Premium CountryUSA DeviceiPhone 14 Operating SystemiOS 16.5 My Question or Issue Unable to listen to music as Spotify app keeps crashing. I’ve tried troubleshooting the issue by clearing my cache, but it keep crashing midway through the song...
Plan Free/Premium Country USA Device iPhone 14 Operating System iOS 16.5 My Question or Issue Unable to listen to music as Spotify app keeps cra...
Moderator
564 Views
1 replies
1 likes
Why is Spotify playlist not in a list just text and after a few songs it says “show more” and when I press that and it shows the list it only plays 30 second snippets of the song
Why is Spotify playlist not in a list just text and after a few songs it says “show more” and when I press that and it shows the list it only plays 30 second snippets of the song
Visitor
626 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceApple Watch Series 7Operating SystemWatchOS 9.1 My Question or IssueI downloaded a playlist to my Apple Watch. When I click on the playlist, it proceeds to randomly skip through the playlist, and not play any of t...
Plan Premium Country United States Device Apple Watch Series 7 Operating System WatchOS 9.1 My Question or Issue I downloaded a playlist to my Apple Watch. When I click on the playli...
Visitor
2264 Views
3 replies
1 likes
PlanFreeCountryIndiaDeviceIphone XsOperating SystemiOS 16.5 My Question or IssueMy Spotify accounts ability of queue and rewinding song has disappeared, I can’t even skip to a certain part of a song, I tried methods such as re-downloading but nothing...
Plan Free Country India Device Iphone Xs Operating System iOS 16.5 My Question or Issue My Spotify accounts ability of queue and rewinding song has disappeared, I can’t even skip to ...
Casual Listener
533 Views
1 replies
0 likes
PlanPremiumCountryRomaniaDeviceApple TVOperating SystemtvOS Hello,Im running a premium spotify account on an Apple Tv. The question is, am I able to set crossfade between songs on apple TV? Tried multiple times but didn't managed to make it work. Tha...
Plan Premium Country Romania Device Apple TV Operating System tvOS Hello, Im running a premium spotify account on an Apple Tv. The question is, am I able to set crossfade between son...
Not applicable
4300 Views
2 replies
1 likes
PlanFree/PremiumCountryPoland DeviceiPhone 12 miniOperating SystemiOS My Question or IssueCan we have option in setting to turn off volume synchronization between mobile app and other Spotify apps opened in other devices? I fount it very unpleasant -...
Plan Free/Premium Country Poland Device iPhone 12 mini Operating System iOS My Question or Issue Can we have option in setting to turn off volume synchronization betwee...
Spotify Legend
709 Views
1 replies
1 likes
PlanFreeCountryUnited Kingdom,ScotlandDeviceIphone 11Operating SystemiOS 16.5 My Question or Issuerecently there was an instagram story thing where everyone showed the homescreen of their spotifys, but i noticed mine was different from everyone elses...
Plan Free Country United Kingdom,Scotland Device Iphone 11 Operating System iOS 16.5 My Question or Issue recently there was an instagram story thing where everyone showed the homesc...
Spotify Legend
561 Views
2 replies
0 likes
I downloaded the free version of Spotify first. Then, I tried to change to the Premium Individual plan in the mobile app - which I found out I cannot do. So I upgraded and added payment in my account through my desktop computer. However, the upgrade ...
I downloaded the free version of Spotify first. Then, I tried to change to the Premium Individual plan in the mobile app - which I found out I cannot do. So I upgraded and added payment in my account...
Spotify Legend
587 Views
1 replies
0 likes
Just started happening; six hours ago this was not an issue. I put on a podcast with a timer and when my phone locks, Spotify crashes. There is no issue when the phone is on (it’s been playing in the background without issue) and this has happened mu...
Just started happening; six hours ago this was not an issue. I put on a podcast with a timer and when my phone locks, Spotify crashes. There is no issue when the phone is on (it’s been playing in the...
Spotify Legend
665 Views
2 replies
1 likes
I can’t find the lyrics for any song. I logged out twice and still can’t find it.
I can’t find the lyrics for any song. I logged out twice and still can’t find it.
Spotify Legend
534 Views
1 replies
0 likes
When I view my Release Radar playlist, the title, description, and text in the playlist image are all in Korean. Both my system and app language are set to English. Release Radar is the only playlist which does this.
When I view my Release Radar playlist, the title, description, and text in the playlist image are all in Korean. Both my system and app language are set to English. Release Radar is the only playlist...
Moderator
904 Views
3 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS 15 My Question or Issuethe spotify homepage won’t refresh on mobile, like the recommendations at the top haven’t changed for the past few days. have restarted the app, and logged ...
Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS 15 My Question or Issue the spotify homepage won’t refresh on mobile, like the recommendations a...
Visitor
5747 Views
11 replies
3 likes
How do I enter my information when opening a new account
How do I enter my information when opening a new account
Moderator
1205 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone)Operating System(iOS 13) My Question or IssueWell i was trying my account and everytime i try to do it it gives something went wrong like in the below picture i entered debit card not working, credit card not wor...
Plan Free/Premium Country Device (iPhone) Operating System (iOS 13) My Question or Issue Well i was trying my account and everytime i try to do it it gives something went wron...
Casual Listener
1070 Views
4 replies
0 likes
Habe eine alte Email Adresse die ich nicht mehr benutze u kann meine aktuelle nicht hinterlegen, weil gesagt wird diese existiert bereits
Habe eine alte Email Adresse die ich nicht mehr benutze u kann meine aktuelle nicht hinterlegen, weil gesagt wird diese existiert bereits
Moderator
733 Views
1 replies
0 likes
