Pausing Issues

[Kaetliz]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I’ve been having issues with songs randomly pausing. When I go to the app, it reloads and the song starts from the beginning again. Sometimes it eventually gets all the way through the song, but usually, the song will continue to pause in the same spot. I can either wait it out, or skip it. It happens on random, and restarting my phone and deleting and reinstalling the app have had no effect. Is this a known bug? It’s been happening now for a few months and can be frustrating. Thank you! 

[Alex]

Hey @Kaetliz,

Thanks for reaching out about this in the Community!

This sound like someone else might have access to your account. We'd recommend you run through the steps recommended in this article.

Let us know if the issue persists after that.