Payment

[Fabiopopolanoro]

hi! I've payed the spotify preium version just for a three days ago, but In the moment I'm on the free version! Why? I've an iphone 5, and i've disconetted my spotify account and re-dowloaded the app!

[ErickRGuetta]

Hello and welcome to Spotify! I'm glad you've considered to upgrade you won't regret ( trust me (; ) now we have to make sure your payment was correct and you can do that by filling the contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/ tell support about your problem and your payment method they will help you, may take no more than 24 hours for a response.

Any other inquiries? Let me know please.

Happy Spotifying!

[MattSuda]

Erick is right,

I suggest you contact support so they can take a look at your account and help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.