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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30667 Views

40 replies

9 likes

  • 30667 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95388 Views

115 replies

12 likes

Other
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  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1030 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293840 Views

60 replies

15 likes

  • 293840 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123747 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

help prem

Hello I activated spotify premium through my Sprint acc and Idk how to link it to my acc I have through Facebook

Newbie

Hello I activated spotify premium through my Sprint acc and Idk how to link it to my acc I have through Facebook

Josh

Community Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

IOS app no longer works on fire tv

The latest update to ios seems to have broken the integration with the fire tv. As soon as you connect to the TV the ios artwork disappears, the next button pauses your music and everything else just restarts the first song. So infuriating. Could rea...

Music Fan

The latest update to ios seems to have broken the integration with the fire tv. As soon as you connect to the TV the ios artwork disappears, the next button pauses your music and everything else just...

Jibber4568

Music Fan

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

Spotify Premium keeps freezing on iPhone 4S

I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playing and then it freezes for 10 seconds. And this keep...

Casual Listener

I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playin...

sethmannino

Newbie

2073 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!! iPhone 6 & 6 Plus support

Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?

Casual Listener

Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?

byangdc

Casual Listener

31508 Views

62 replies

19 likes

  • 31508 Views
  • 62 replies
  • 19 likes

Solved!! ios update 2.2.0.2464

The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.

Regular

The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.

MattSuda

Spotify Star

1131 Views

3 replies

0 likes

  • 1131 Views
  • 3 replies
  • 0 likes

Spotify refuses to play Albums in sequence

Hello, Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature' in a new version? It worked fine before.

Casual Listener

Hello,   Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature'...

Oesiber

Casual Listener

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

Songs won't sync to offline mode

I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available offline won't show its just grey all the time. I've tr...

Casual Listener

I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available off...

OviiiOne

Community Legend

850 Views

2 replies

1 likes

  • 850 Views
  • 2 replies
  • 1 likes

No signal for subwoofer

when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is the lowest frequency that spofity can offer?

Casual Listener

when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is t...

Frosby

Regular

5240 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Premium account stops playing claiming that my account is in use

My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledge not true. What to do?

Casual Listener

My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledg...

farbrortheguru

Casual Listener

519 Views

4 replies

0 likes

  • 519 Views
  • 4 replies
  • 0 likes

my spotify premium is not working

So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!

Newbie

So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!

MattSuda

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Syncing Playlist Songs

My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a playlist and made it available offline. No more. And to...

Casual Listener

My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a play...

MattSuda

Spotify Star

615 Views

2 replies

0 likes

  • 615 Views
  • 2 replies
  • 0 likes

Solved!! weird update notification in app

hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest that i already had the update, but i confirmed that i do...

Gig Goer

hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest ...

MattSuda

Spotify Star

1785 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Unable to play certain songs

I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're available offline, and when I try playing them, sp...

Newbie

I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're...

kbrooksc

Community Legend

741 Views

3 replies

0 likes

  • 741 Views
  • 3 replies
  • 0 likes

Local tracks not syncing

I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won't play. I've tried: Uninstalling/reinstalling Spotify from m...

Regular

I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won...

Mako18

Regular

1219 Views

7 replies

1 likes

  • 1219 Views
  • 7 replies
  • 1 likes

Solved!! Queuing songs

Hi, the queuing of songs is awesome for quickly entering the "accidental dj mode" The context button hit area is rather small missing the inside of the circle will instantly quit the current track and play the track instead. A rather unpleasant and a...

Casual Listener

Hi,   the queuing of songs is awesome for quickly entering the "accidental dj mode" 😉   The context button hit area   is rather small missing the inside of the circle will...

joesflow

Casual Listener

1473 Views

4 replies

0 likes

HMI suggestion
ios app
queue
  • 1473 Views
  • 4 replies
  • 0 likes

iPhone and Bose Soundlink III - Can't use other apps while playing Spotify on Bose Soundlink

I have a new Bose Soundlink III that I am using to stream Spotify. Sound and playback are fine except that I cannot use other apps while Spoitfy is playing. If I switch to another app (email for example) the playback is interrupted. Also, when iPhone...

Casual Listener

I have a new Bose Soundlink III that I am using to stream Spotify.  Sound and playback are fine except that I cannot use other apps while Spoitfy is playing.  If I switch to another app (em...

Ramiro7

Casual Listener

828 Views

1 replies

0 likes

  • 828 Views
  • 1 replies
  • 0 likes

Spotify do not run anymore

My spotify surprisingly do not run anymore. It. starts the app but all of a sudden the app stop running.

Newbie

My spotify surprisingly do not run anymore. It. starts the app but all of a sudden the app stop running.

MattSuda

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Solved!! how to cancel subscription

I go to settings, i see my premium account and no optios to cancel, thieves

Newbie

I go to settings, i see my premium account and no optios to cancel, thieves

MattSuda

Spotify Star

1146 Views

2 replies

0 likes

  • 1146 Views
  • 2 replies
  • 0 likes