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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47869 Views
  • 15 replies
  • 36 likes
  • 47869 Views
  • 15 replies
  • 36 likes

Solved!! All Playlists Deleted??

Today I logged into my iPhone app to play some music. This was after about 10 days of not using spotify whatsoever. I went to my music, and every single one of my personally made and synced playlists were completely deleted. Nowhere to be found. I ha...

  • Newbie
  • Today I logged into my iPhone app to play some music. This was after about 10 days of not using spotify whatsoever. I went to my music, and every single one of my personally made and synced playlists...
  • MattSuda
  • Spotify Star
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Solved!! Local files won't sync to iPhone

So, I've been putting together a playlist filled with local files and spotify files, and basically the local files synced and then all of a sudden, the last four songs from my computer I just tried to sync won't do it. Like what. It just shows this o...

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  • Newbie
  • So, I've been putting together a playlist filled with local files and spotify files, and basically the local files synced and then all of a sudden, the last four songs from my computer I just tried t...
  • MattSuda
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Bluetooth issues after commercial plays (iPhone 5)

I have a 2013 Lexus IS350 and I used to be able to play Spotify through bluetooth with no problems whatsoever. Now, after one of the many updates to it, every time Spotify finished playing a commerical, my screen (on my car that shows the text) will ...

  • Newbie
  • I have a 2013 Lexus IS350 and I used to be able to play Spotify through bluetooth with no problems whatsoever. Now, after one of the many updates to it, every time Spotify finished playing a commeric...
  • 515 Views
  • 0 replies
  • 0 likes
  • bluetooth
    commercials
    iphone
    Spotify
  • 515 Views
  • 0 replies
  • 0 likes

Iphone issues

Hey.. So i have a prem account and for some reason (and it only started yesterday), both my online and offline music shuts off mid song.. anyone have any suggestions? I can play it fully on my laptop.. but it aint working on my iphone thanks! Angie

  • Newbie
  • Hey..   So i have a prem account and for some reason (and it only started yesterday), both my online and offline music shuts off mid song.. anyone have any suggestions? I can play it ful...
  • Rodrigo
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Spotify Premium - Out of space 12.9Gb limit? still free space on iPhone

Hi,I am seen a similar problem but could not find how to solve it. https://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Spotify-Premium-says-I-m-out-of-space-for-offline-sync-but-there/td-p/575640Basically I have a premium Account. 7GB fr...

  • Casual Listener
  • Hi, I am seen a similar problem but could not find how to solve it. https://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Spotify-Premium-says-I-m-out-of-space-for-offline-sync-but...
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
  • 0 replies
  • 0 likes

Solved!! Artwork for local files show up on ipad not iphone

I can't understand why my album artwork for uploaded tracks appear just fine on my iPad in Spotify, but not my iPhone. It is driving me crazy!

  • Visitor
  • I can't understand why my album artwork for uploaded tracks appear just fine on my iPad in Spotify, but not my iPhone. It is driving me crazy!
  • RAW7580
  • Newbie
  • 1891 Views
  • 12 replies
  • 0 likes
  • 1891 Views
  • 12 replies
  • 0 likes

Trial

I joined the 7 day free trial then I read it says sprint customers: users accepting a trial will remain in spotify premium and be charged I have sprint and I accepted the 7 day trial I tried to cancel but it doesn't give me an option

  • Visitor
  • I joined the 7 day free trial then I read it says sprint customers: users accepting a trial will remain in spotify premium and be charged I have sprint and I accepted the 7 day trial I tried to cance...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Songs ARE or WERE synced, but saying that they aren't...?

Hello people! So i have RECENTLY had this problem. Im a songwriter, so i have all my demos synced offline to a specific playlist and i have had no problem with this for years now! The other day however i was in studio and went to play someone who i w...

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  • Regular
  • Hello people!    So i have RECENTLY had this problem.   Im a songwriter, so i have all my demos synced offline to a specific playlist and i have had no problem with this for ye...
  • Maineyac
  • Regular
  • 557 Views
  • 2 replies
  • 1 likes
  • 557 Views
  • 2 replies
  • 1 likes

Can't sync all local files

Hello, I just recently bought some music and downloaded it onto my computer. I also downloaded it onto my phone, but when I added some of the music to a playlist in spotify, only about a third of the songs added synced to my iPhone. Also, when I try ...

  • Casual Listener
  • Hello, I just recently bought some music and downloaded it onto my computer. I also downloaded it onto my phone, but when I added some of the music to a playlist in spotify, only about a third of the...
  • dinomight
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Reproducción no aleatoria en iphone

Soy usuario premium y no puedo reproducir listas o discos en orden. al dar al play siempre está en modo aleatorio. cómo se soluciona?

  • Newbie
  • Soy usuario premium y no puedo reproducir listas o discos en orden. al dar al play siempre está en modo aleatorio. cómo se soluciona?
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

still can't synch music to iPod classic

Hey I did a number on this topic earlier but the conversation died so I made this one. Here's a link to previous one : https://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Can-t-sync-music-to-iPod-classic/m-p/945797/highlight/true#M39251

  • Regular
  • Hey I did a number on this topic earlier but the conversation died so I made this one. Here's a link to previous one : https://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Can-t-sync-musi...
  • saddisti
  • Regular
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Want to recover browse playlist

Hi there, I listened to a playlist called chillout sunday yesterday which I really liked and which was featured in the brose carroussel. However it then dissapeared from the carroussel and I tried searching for it but could not find that particular p...

  • Newbie
  • Hi there,   I listened to a playlist called chillout sunday yesterday which I really liked and which was featured in the brose carroussel. However it then dissapeared from the carroussel and...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Adding already synced local tracks to playlist from mobile

I haven't seen anyone else posting about this, so maybe it's not even a bug and i'm just noticing this is how spotify works...but i could've sworn in the past i was able to, from my phone, add local tracks (that are alreday synced) to a given playlis...

  • Gig Goer
  • I haven't seen anyone else posting about this, so maybe it's not even a bug and i'm just noticing this is how spotify works...but i could've sworn in the past i was able to, from my phone, add l...
  • Jaax
  • Spotify Legend
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Offline Button Disappeared in Playback

I've recently updated to the new Spotify 2.20 update, and have found that the option to turn go offline in playback of the settings menu has disappeared? Is there any other way to force to my device to go offline?

  • Newbie
  • I've recently updated to the new Spotify 2.20 update, and have found that the option to turn go offline in playback of the settings menu has disappeared? Is there any other way to force to my de...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Premium

i recently bought spotify premium on ipod it did not register. i deleted the app and redownloaded did not work logged in and out multiple times did not work checked my itunes purchases it went through but i stil dont have spotify premium please help ...

  • Newbie
  • i recently bought spotify premium on ipod it did not register. i deleted the app and redownloaded did not work logged in and out multiple times did not work checked my itunes purchases it went throug...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Solved!! IOS 8, Spotify install but disappears.

Hello, I installed Spotify on my iPad Air. I actually watch it being installed but it just disappears after completion. If you search for it Spotify iTunes store result comes up. When you check the store the "OPEN" button is greyed out. I've restored...

  • Casual Listener
  • Hello, I installed Spotify on my iPad Air. I actually watch it being installed but it just disappears after completion. If you search for it Spotify iTunes store result comes up. When you check the...
  • mclass1
  • Casual Listener
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Limiting Streaming while on 3G/LTE

I thought I saw this somewhere but i can't find it. Can someone remind me if there's a way to disable streaming when spotify is NOT connected to WiFi? Can someone confirm that when a playlist is marked "make available offline" that spotify will not s...

  • Visitor
  • I thought I saw this somewhere but i can't find it.  Can someone remind me if there's a way to disable streaming when spotify is NOT connected to WiFi?  Can someone confirm that when a play...
  • 353 Views
  • 0 replies
  • 1 likes
  • 353 Views
  • 0 replies
  • 1 likes