Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

142597 Views

503 replies

108 likes

  • 142597 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

99258 Views

19 replies

38 likes

  • 99258 Views
  • 19 replies
  • 38 likes

Is there an alarm clock for Spotify?

Is there any app out there that can turn on Spotify like an alarm clock? Ive tried a couple of apps that are fancy alarm clocks for iPhones and iPads but they dont give the option of starting up Spotify. Is there such a thing?

Casual Listener

Is there any app out there that can turn on Spotify like an alarm clock? Ive tried a couple of apps that are fancy alarm clocks for iPhones and iPads but they dont give the option of starting up Sp...

691 Views

0 replies

0 likes

  • 691 Views
  • 0 replies
  • 0 likes

Adding songs to other playlist on IPhone fails

If I try on my Iphone to add a song which is in my local playlist to add to another i get this error (it is translated from the german version) "Title cannot be loaded. These title are not available at the moment. Please try again later". If i try it...

Roadie

If I try on my Iphone to add a song which is in my local playlist to add to another i get this error (it is translated from the german version)   "Title cannot be loaded. These title are not...

meahtenoha

Spotify

918 Views

4 replies

1 likes

  • 918 Views
  • 4 replies
  • 1 likes

Solved!! Premium

I paid for premium this morning and I have an email confirmation yet my app still tells to to upgrade to premium??? Any suggestions?

Newbie

I paid for premium this morning and I have an email confirmation yet my app still tells to to upgrade to premium??? Any suggestions?

MattSuda

Spotify Star

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

an error occurred

The app on my iPhone 6 has been acting up. At first I couldn't search as I've read on various post. I deleted the app and downloaded it again hoping this would work. Now after logging in, it doesn't do anything. My playlists aren't loading, I can't s...

Newbie

The app on my iPhone 6 has been acting up. At first I couldn't search as I've read on various post. I deleted the app and downloaded it again hoping this would work. Now after logging in, it doesn't ...

MattSuda

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Purchased Spotify premium won't work

I purchased Spotify premium but it still says that it's free and won't let me use any premium features

Newbie

I purchased Spotify premium but it still says that it's free and won't let me use any premium features

MattSuda

Spotify Star

7547 Views

1 replies

6 likes

  • 7547 Views
  • 1 replies
  • 6 likes

Playing in offline mode?

I recently upgraded to Premium. I want to use offline mode when I am in my car, since I have a long communte and don't want to use data up streaming. I am having issues with getting full playlists to go into offline mode. When I click on "Available o...

Casual Listener

I recently upgraded to Premium. I want to use offline mode when I am in my car, since I have a long communte and don't want to use data up streaming. I am having issues with getting full playlists to...

pfdubz

Newbie

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes

Upgrade from unlimited to premium

Hey, I have Upgrade my spotify from unlimited to premium. But i still have unlimited. When will i have the premium? i need it very soon to my ipod. what can i do?

Newbie

Hey, I have Upgrade my spotify from unlimited to premium. But i still have unlimited. When will i have the premium? i need it very soon to my ipod. 😕  what can i do?

Jordi

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

"Offline Mode" on iPhone

I upgraded to Premium yesterday and when I made playlists on my computer available "offline", the green arrows appeared and It worked! When I try to the same on my iPod Touch 5th gen the playlist just shows a grey arrow and doesn't even show that it'...

Newbie

I upgraded to Premium yesterday and when I made playlists on my computer available "offline", the green arrows appeared and It worked! When I try to the same on my iPod Touch 5th gen the playlist j...

Amarro

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Account Statistics / Information

My premium account is changed into free without me knowinig.How can i check the situation or whwre's the problem?

Newbie

My premium account is changed into free without me knowinig. How can i check the situation or whwre's the problem?

Erkan_Yılmaz

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

spotify wont work for me...and i have premium

Hey everybody. I need some help with an issue. I just recently purchased spotify premium because it is unlike any other music app out there. I have one big problem though. My premium account no longer allows me to play my music!!! It allows me to loo...

Casual Listener

Hey everybody. I need some help with an issue. I just recently purchased spotify premium because it is unlike any other music app out there. I have one big problem though. My premium account no longe...

MattSuda

Spotify Star

375 Views

3 replies

0 likes

  • 375 Views
  • 3 replies
  • 0 likes

Roku saying I need a premium account when I already paid for one for my iPhone 6

Hi, I recently upgraded to premium via my iPhone 6 and when I tried longing in on my roku with the same credentials, it gave me the code (15.4). Also, when I look on my PC at my account, it says that I have a free account, though I paid the $12.99 su...

Newbie

Hi, I recently upgraded to premium via my iPhone 6 and when I tried longing in on my roku with the same credentials, it gave me the code (15.4).  Also, when I look on my PC at my account, it say...

715 Views

0 replies

0 likes

  • 715 Views
  • 0 replies
  • 0 likes

Solved!! "Your Music" not syncing

Using the Mac Desktop App, I am adding songs and they show up in "Your Music", but these additions are not showing up in the Spotify app on my iphone (iOS 8). I have to restart my iphone for the songs to show up. Am I doing something wrong? Can I man...

Casual Listener

Using the Mac Desktop App, I am adding songs and they show up in "Your Music", but these additions are not showing up in the Spotify app on my iphone (iOS 8).  I have to restart my iphone f...

MattSuda

Spotify Star

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

[IPod 5th Generation] Two of my offline playlists are showing no songs.

Hi (very new to this), I noticed this during my afternoon jog. My ipod doesn't have cellular and I am forced to constantly use offline mode. So As I began my jog, I clicked one of my playlists, and it showed all of the songs on it. As I switched to a...

Newbie

Hi (very new to this),   I noticed this during my afternoon jog. My ipod doesn't have cellular and I am forced to constantly use offline mode. So As I began my jog, I clicked one of my playl...

MattSuda

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Odd offlining problem

hey community i've joined premium about a few weeks ago and everythinf went smooth sailing untill about a few days ago. I have a 64 gb iphone 5s running the latest IOS and i have 41.2gb left of HDD space left on the phone. I cannot sync new songs to ...

Casual Listener

hey community i've joined premium about a few weeks ago and everythinf went smooth sailing untill about a few days ago. I have a 64 gb iphone 5s running the latest IOS and i have 41.2gb left of HDD s...

MattSuda

Spotify Star

449 Views

2 replies

0 likes

  • 449 Views
  • 2 replies
  • 0 likes

Spotify won't play

I have recently installed Spotify on both my iPad mini and my iphone. It plays individual tracks and shuffle plays on the iPad, but music will not play on the iPhone. I can see the album but the songs won't play. I've uninstalled and reinstalled mult...

Newbie

I have recently installed Spotify on both my iPad mini and my iphone. It plays individual tracks and shuffle plays on the iPad, but music will not play on the iPhone. I can see the album but the song...

Jordi

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Spotify won't sync songs

ok so I'm new to spotify but I am a premium account holder, with a new 64g iphone6, I've logged in downloaded the app, and added all my fav albums to my music ( no playlists yet) however I have selected available offline under the songs tab but none ...

Casual Listener

ok so I'm new to spotify but I am a premium account holder, with a new 64g iphone6, I've logged in downloaded the app, and added all my fav albums to my music ( no playlists yet) however I have selec...

tjarch

Newbie

846 Views

7 replies

0 likes

  • 846 Views
  • 7 replies
  • 0 likes

Files on Computer Won't Go to Spotifiy

I have an old iPod. It's so old that it won't even sync to Spotify on my work computer. It has synched fine on my home computer and my phone, but not on my work computer. It's so bad it won't even show up although it is connected with the USB. I have...

Casual Listener

I have an old iPod.  It's so old that it won't even sync to Spotify on my work computer.  It has synched fine on my home computer and my phone, but not on my work computer. It's so bad it w...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Spotify family

I am a new subscriber to the premium/family account but cannot get the extra accounts to work - invitations are sent to email addresses but when they try to log-in it does not work with an answer 'either there is a problem or you are not signed up to...

Newbie

I am a new subscriber to the premium/family account but cannot get the extra accounts to work - invitations are sent to email addresses but when they try to log-in it does not work with an answer 'ei...

MattSuda

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

ipod 4th gen + car radio

hi, i have an ipod 4th gen and an hyundai i30 2011/2012 with the basic sound system. it has an specific plug for ipod, with the ipod player i can switch song to next and previous. but when i'm using spotify as the player on ipod, even when i hit the ...

Newbie

hi, i have an ipod 4th gen and an hyundai i30 2011/2012 with the basic sound system. it has an specific plug for ipod, with the ipod player i can switch song to next and previous. but when i...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Help...my Apple earbuds play/pause button starts iTunes radio instead of pausing Spotify.

Lately I have had an issue where when I press pause on my Apple earbud headphones it starts iTunes Radio instead of just pausing Spotify. Also when I'm listening to Spotify, the lock screen does not show what is currently playing. Is this an issue wi...

Visitor

Lately I have had an issue where when I press pause on my Apple earbud headphones it starts iTunes Radio instead of just pausing Spotify. Also when I'm listening to Spotify, the lock screen does not ...

user-removed

Not applicable

821 Views

1 replies

3 likes

  • 821 Views
  • 1 replies
  • 3 likes