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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69933 Views
  • 16 replies
  • 37 likes
  • 69933 Views
  • 16 replies
  • 37 likes

No browse connection with 4g

i'm having troubles with 4g connection, it keeps saying i'm offline even tough i have internet on my phone. Radio works fine and if i search for a song/artist it plays well, however if i try to browse playlists it always appears to be offline. With w...

  • Newbie
  • i'm having troubles with 4g connection, it keeps saying i'm offline even tough i have internet on my phone. Radio works fine and if i search for a song/artist it plays well, however if i try to brows...
  • 806 Views
  • 0 replies
  • 0 likes
  • Browse
    Connection issues
    ios app
  • 806 Views
  • 0 replies
  • 0 likes

Nothing happens when i search for songs.

Hello. When I try to search for a song on Spotify on my mac nothing happens, when I try to search for a song on Spotify on my iphone I get a message saying "A problem has accured, Try again". Does anyone know what the problem is?

  • Casual Listener
  • Hello.   When I try to search for a song on Spotify on my mac nothing happens, when I try to search for a song on Spotify on my iphone I get a message saying "A problem has accured, Try ag...
  • lille_katt
  • Casual Listener
  • 857 Views
  • 3 replies
  • 0 likes
  • 857 Views
  • 3 replies
  • 0 likes

How Much Storage Do 320kbps Songs Occupy on Spotify Premium?

Hi! I recently got Spotify Premium so I am using the offline feature on my iOS device. I have 189 songs and the option for the music quality I picked is extreme (320kbps). My device says Spotify is using 705MB. Is that how much storage 189 320kbps us...

  • Casual Listener
  • Hi!   I recently got Spotify Premium so I am using the offline feature on my iOS device. I have 189 songs and the option for the music quality I picked is extreme (320kbps). My device s...
  • MattSuda
  • Spotify Star
  • 17942 Views
  • 6 replies
  • 0 likes
  • 17942 Views
  • 6 replies
  • 0 likes

Glitches for iPod touch running 6.1.6 - old version download possible?

Hey all! I saw that previously many people were having problems with running the new version of Spotify with old iOS iPods. That isn't neccessarily my problem. It opens fine and runs all of my songs..it is just very glitchy. There is a delay of the t...

  • Newbie
  • Hey all!   I saw that previously many people were having problems with running the new version of Spotify with old iOS iPods.  That isn't neccessarily my problem.  It opens fine an...
  • MattSuda
  • Spotify Star
  • 5355 Views
  • 1 replies
  • 0 likes
  • 5355 Views
  • 1 replies
  • 0 likes

Can't sync

I've got enough storage on my phone but songs still ain't syncing, ive recently bought premium but now I'm thinking what a waste of money. My storage is saying ive got 4.2GB

  • Newbie
  • I've got enough storage on my phone but songs still ain't syncing, ive recently bought premium but now I'm thinking what a waste of money. My storage is saying ive got 4.2GB
  • mcpoyles
  • Newbie
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Offline Playlist Error—says I have more than 3 devices, but I don't!!!

I am repeatedly getting an error on my iphone that says I have more than 3 deviced with offline playlists, so I have to quit and restart (which ERASES all my offline playlists). The problem is, I DON'T.I only have Spotify on 4 devices total (home com...

  • Newbie
  • I am repeatedly getting an error on my iphone that says I have more than 3 deviced with offline playlists, so I have to quit and restart (which ERASES all my offline playlists). The problem is, I DON...
  • Joe31
  • Casual Listener
  • 1127 Views
  • 5 replies
  • 1 likes
  • 1127 Views
  • 5 replies
  • 1 likes

Syncing playlists between devices

How are playlists synced between devices? I listen to spotify on my computer, iPad, and iPhone. The computer and iPad are always connected to the internet via wifi at home. The iPhone is connected to wifi when I'm home and I have 3G when I'm not. I'v...

  • Roadie
  • How are playlists synced between devices?   I listen to spotify on my computer, iPad, and iPhone.  The computer and iPad are always connected to the internet via wifi at home.  The...
  • bhamjoel
  • Casual Listener
  • 7439 Views
  • 6 replies
  • 3 likes
  • 7439 Views
  • 6 replies
  • 3 likes

Edit the play queue!

My suggestion is to be able to edit the play queue. I already have several playlists with over 300 songs. Like them all but don't want to listen to all of them. What I'm missing is the possibility of removing songs from the queue. I'm thinking an eas...

  • Newbie
  • My suggestion is to be able to edit the play queue. I already have several playlists with over 300 songs. Like them all but don't want to listen to all of them. What I'm missing is the possibility of...
  • Taylor
  • Community Legend
  • 839 Views
  • 1 replies
  • 2 likes
  • edit que
    Play Que
    queue
    queue list
  • 839 Views
  • 1 replies
  • 2 likes

Unlimited Account Now Playing Ads

My unlimited account has been playing ads betweens songs on the radio feature. I'm paying for no ads...Why am I getting them? I've tried things posted in the community such as logging out and back in...uninstalling the app and reinstalling...etc. Ple...

  • Casual Listener
  • My unlimited account has been playing ads betweens songs on the radio feature.  I'm paying for no ads...Why am I getting them?  I've tried things posted in the community such as logging out...
  • UnhappyChris
  • Newbie
  • 2689 Views
  • 7 replies
  • 0 likes
  • 2689 Views
  • 7 replies
  • 0 likes

Premium not activating

Hi. I upgraded to spotify premium and it said it was activated but its not i am still on free. I have tried logging off and back on but no joy and the premium option is not showing in the account section it just shows free. I upgraded one month then ...

  • Newbie
  • Hi. I upgraded to spotify premium and it said it was activated but its not i am still on free. I have tried logging off and back on but no joy and the premium option is not showing in the account sec...
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

I got spotify premium free with Vodafine but it will not load keeps telling me I have a free account

I got spotify premium free with Vodafone , I upgraded my contract and got premium for free again but my account has now Chaved to a free account not premium and what ever I do or link I follow it stays as a free account ?????

  • Casual Listener
  • I got spotify premium free with Vodafone , I upgraded my contract and got premium for free again but my account has now Chaved to a free account not premium and what ever I do or link I follow it sta...
  • Stuchance
  • Casual Listener
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Solved!! syncing songs from spotify to iPod

I'm having problems sinking songs to my ipod. For example, when I sync my starred playlist onto my ipod it only syncs in about 90 out of 800 songs. I try multiple times to sync my whole playlist onto my ipod but it only syncs in 93 specific songs. I ...

  • Casual Listener
  • I'm having problems sinking songs to my ipod. For example, when I sync my starred playlist onto my ipod it only syncs in about 90 out of 800 songs. I try multiple times to sync my whole playlist onto...
  • MattSuda
  • Spotify Star
  • 1143 Views
  • 3 replies
  • 0 likes
  • 1143 Views
  • 3 replies
  • 0 likes

Solved!! changing payment. help!

My roommate has an iPhone and her Spotify is payed for through iTunes. I got her a ecard subscription for Christmas and she is trying to cancel her iTunes payment and use the ecard but it won't let her. What do we do? We tried to cancel her subscript...

  • Roadie
  • My roommate has an iPhone and her Spotify is payed for through iTunes. I got her a ecard subscription for Christmas and she is trying to cancel her iTunes payment and use the ecard but it won't let h...
  • MattSuda
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Solved!! Select Songs Not Syncing

Alright so, this is a bit of a weird problem. I've been trying to sync some of my local files to playlists that I already have. They just appear grayed out on my iPod, BUT I can play them on my desktop and my Android. (I don't use my Android for work...

  • Regular
  • Alright so, this is a bit of a weird problem. I've been trying to sync some of my local files to playlists that I already have. They just appear grayed out on my iPod, BUT I can play them on my deskt...
  • careful
  • Regular
  • 670 Views
  • 2 replies
  • 0 likes
  • 670 Views
  • 2 replies
  • 0 likes

Like/Dislike

When using spotify on my iphone, i can no longer like or dislike songs. HALP!!

  • Newbie
  • When using spotify on my iphone, i can no longer like or dislike songs. HALP!!
  • Schooner
  • Newbie
  • 984 Views
  • 7 replies
  • 0 likes
  • 984 Views
  • 7 replies
  • 0 likes

Filters don't stick in the new update

In the old interface, when I used the search bar to filter (using artist name, album name, ...), the songs would stick in the song order of th efilter. Now, with the new redesigned update, the filters don't stick, for some reason. It works fine in th...

  • Regular
  • In the old interface, when I used the search bar to filter (using artist name, album name, ...), the songs would stick in the song order of th efilter.   Now, with the new redesigned update,...
  • oface80
  • Casual Listener
  • 1508 Views
  • 14 replies
  • 5 likes
  • 1508 Views
  • 14 replies
  • 5 likes

Unable to see the albums

Hi,I've got an ipad and an iphone. When I search for artists/albums on these devices, I can see the search results and the discography in the artist page. But when I try to choose an album to see its content, screen goes blank. It shows nothing but t...

  • Casual Listener
  • Hi, I've got an ipad and an iphone. When I search for artists/albums on these devices, I can see the search results and the discography in the artist page. But when I try to choose an album to see...
  • FigaroStevens
  • Casual Listener
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Solved!! Mistaken Region

On my Spotify iPhone 'home' (browse) page, although the interface is in english, 'Empieza el ano con la mejor musica.' is written underneath the top bar. Beneath this are multiple Argentinian and Spanish albums. When I look into a genre, the top reco...

  • Casual Listener
  • On my Spotify iPhone 'home' (browse) page, although the interface is in english, 'Empieza el ano con la mejor musica.' is written underneath the top bar. Beneath this are multiple Argentinian and Spa...
  • James_Ed
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Picture on Profile

I'm wanting to attach a profile picture to my profile and it won't let me. Facebook won't connect either.

  • Newbie
  • I'm wanting to attach a profile picture to my profile and it won't let me. Facebook won't connect either.
  • Grace
  • Spotify
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Song I want doesn't appear?

I am having an issue, the song/album I want doesn't appear when I search on the app. I'm sure that Spotify has it because it shows up when I search it on the web browser but then I try to make it play in my app and then Spotify crashes. The album(s) ...

  • Casual Listener
  • I am having an issue, the song/album I want doesn't appear when I search on the app. I'm sure that Spotify has it because it shows up when I search it on the web browser but then I try to make it pla...
  • Nightshadoe
  • Newbie
  • 1999 Views
  • 6 replies
  • 1 likes
  • 1999 Views
  • 6 replies
  • 1 likes