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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30700 Views

40 replies

9 likes

  • 30700 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95425 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

  • 293853 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

How to see playlist from desktop computer on my Iphone 5s

I recently upgraded to an Iphone 5s from Iphone 4. I had been able to see my playlist from my home desktop on my Iphone 4, and play music in Shuffle mode. I cannot get my playlist on my new Iphone 5s. I have downloaded the free version of Spotify ont...

Newbie

I recently upgraded to an Iphone 5s from Iphone 4.  I had been able to see my playlist from my home desktop on my Iphone 4, and play music in Shuffle mode.  I cannot get my playlist on ...

MattSuda

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
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Solved!! Feedback on iOS updates: Facebook posting

It is rather annoying that every time the app updates it changes my settings to post to Facebook again. I don't want to bombard my friends with the tons of tracks I listen to, the fact that I can't see it on Facebook unless I go on to my own activity...

Newbie

It is rather annoying that every time the app updates it changes my settings to post to Facebook again.   I don't want to bombard my friends with the tons of tracks I listen to, the fact tha...

MattSuda

Spotify Star

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
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All Saved Music gone

Since I have updated my app, all of my Saved music is gone from my iOS device. I can still see the full list of music on my desktop version, however, the list on my iphone only shows songs I JUST added since the update. Hope y'all can fix this one!

Music Fan

Since I have updated my app, all of my Saved music is gone from my iOS device. I can still see the full list of music on my desktop version, however, the list on my iphone only shows songs I JUST add...

MattSuda

Spotify Star

542 Views

3 replies

0 likes

  • 542 Views
  • 3 replies
  • 0 likes

IPhone 5 cutting out under every circumstance

Spotify on my iPhone 5 stops playing every song at about one minute no matter what. This happens with streaming songs, downloaded songs, over lte on att and on WiFi. I reinstalled and continually open and close the app. Happens with Bluetooth, headph...

Newbie

Spotify on my iPhone 5 stops playing every song at about one minute no matter what. This happens with streaming songs, downloaded songs, over lte on att and on WiFi. I reinstalled and continually ope...

airb330

Casual Listener

938 Views

2 replies

0 likes

  • 938 Views
  • 2 replies
  • 0 likes

Music no longer synced... greyed out with a green arrow

This happened before, I deleted the app and that fixed the problem. Now I have a mix of songs that are greyed out that will not sync despite deleting the app. Most of the music will not synce at all! I worked fine this morning!

Newbie

This happened before, I deleted the app and that fixed the problem.  Now I have a mix of songs that are greyed out that will not sync despite deleting the app.  Most of the music will not s...

491 Views

0 replies

1 likes

  • 491 Views
  • 0 replies
  • 1 likes

Solved!! Adding a new song to a long playlist

Hey earthlings, I have a very long playlist that me and my friends use quite often, and it gets irritating to have to scroll all the way to the bottom to find or play the newer, recently added songs (esp. my friends that are spotify naive). I used to...

Newbie

Hey earthlings, I have a very long playlist that me and my friends use quite often, and it gets irritating to have to scroll all the way to the bottom to find or play the newer, recently added song...

JoeThomas

Community Legend

603 Views

1 replies

0 likes

Playlists
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  • 1 replies
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Solved!! Trying to search music, but an error occured.

Hi, everyone. I just updated an new version, the lastest version of Spotify but when I searched some music for listening, it came up with this, please help.Edited : I already tried to reset the app, the same thing happened. Everything's working excep...

Newbie

Hi, everyone. I just updated an new version, the lastest version of Spotify but when I searched some music for listening, it came up with this, please help. Edited : I already tried to reset the a...

OviiiOne

Community Legend

759 Views

1 replies

0 likes

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  • 1 replies
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Introducing Spotify Touch Preview

Hey there. Brand new feature. Hopefully soon on Android. Great way to preview some new handsup music w/o need to stop Connect playback to my Spotify speaker. Thanks!

Visitor

Hey there.   Brand new feature. Hopefully soon on Android.   Great way to preview some new handsup music w/o need to stop Connect playback to my Spotify speaker.   Thanks!

433 Views

0 replies

1 likes

  • 433 Views
  • 0 replies
  • 1 likes

Solved!! Slight color anomaly at start screen on iPhone 6 Plus

Noticed a slight color anomaly at the start screen. On the edges the color code is #121314 and around the logo it's #141414. For better understanding I added the color codes on the attached image. Cheers.

Casual Listener

Noticed a slight color anomaly at the start screen. On the edges the color code is #121314 and around the logo it's #141414. For better understanding I added the color codes on the attached image. ...

MattSuda

Spotify Star

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Sync problems for personal songs

I downloaded some .mp3 files from youtube and tried syncing them on Spotify, but they won't sync for offline mode in my phone. - They are .mp3 - I have over 7GB of free space - I have reinstalled Spotify on my phone Practically every solution in all ...

Regular

I downloaded some .mp3 files from youtube and tried syncing them on Spotify, but they won't sync for offline mode in my phone.   - They are .mp3 - I have over 7GB of free space - I have ...

Rleaf

Regular

1052 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Spotify Conncet shows wrong tracks

Hi there I am still experiencing the problem of showing wrong tracks when using connect over my speaker. It often happens after my phone is locked and unlocked. If I keep my phone screen unlocked, the problem doesn't usually occur, but I am not 100% ...

Casual Listener

Hi there I am still experiencing the problem of showing wrong tracks when using connect over my speaker. It often happens after my phone is locked and unlocked. If I keep my phone screen unlock...

PPKK

Casual Listener

598 Views

2 replies

2 likes

  • 598 Views
  • 2 replies
  • 2 likes

Sharing songs not working!

Can anyone tell me how to share a song in Spotify on my iPhone to a friend... and not through Facebook or Twitter just a email or sms! When I click on my shared link it only opens a webbsite and shows the whole album? There is one way and that is to ...

Regular

Can anyone tell me how to share a song in Spotify on my iPhone to a friend... and not through Facebook or Twitter just a email or sms!   When I click on my shared link it only opens a webbsi...

urbanbicyclist

Newbie

2204 Views

2 replies

0 likes

  • 2204 Views
  • 2 replies
  • 0 likes

Solved!! HELP ME!! I'M DESPERATE!!!

My Spotify music stops when my phone switches to standby mode or the display turns off. How can I fix it?

Casual Listener

My Spotify music stops when my phone switches to standby mode or the display turns off. How can I fix it?

Jordi

Community Legend

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

"Your music" tabs layout is gone?

Hey, I recently had to re-login to Spotify on my iPhone and, to my dissapointment, "Your Music" tab was completely changed. There were no tabs at the top (they transformed into a table) and the new redundant "Recently Played" section appeared. I know...

Casual Listener

Hey, I recently had to re-login to Spotify on my iPhone and, to my dissapointment, "Your Music" tab was completely changed.   There were no tabs at the top (they transformed into a table) an...

Jordi

Community Legend

735 Views

3 replies

0 likes

  • 735 Views
  • 3 replies
  • 0 likes

iPhone 4 offline songs now playing

Hi- just signed up to spotify. And loving it! Apart from several songs won't play from the playlist which I have downloaded. I really want to listen these songs. I've noticed that the download symbol is grey but I've synced and ticked the offline tog...

Visitor

Hi- just signed up to spotify. And loving it! Apart from several songs won't play from the playlist which I have downloaded. I really want to listen these songs. I've noticed that the download symbol...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

mac to iphone

I have premium on my computer. Do I have to but the App for my Iphone? and then will it just link up? thsnks

Casual Listener

I have premium on my computer.  Do I have to but the App for my Iphone?  and then will it just link up?  thsnks

Jordi

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Songs Stopping

After years of postive experience i am now experiencing consistent issues with my Spotify Premium account across all of my devices. 1) It started with the performance of my Spotify playlists vis SONOS player at home. Songs would play for 30 seconds (...

Casual Listener

After years of postive experience i am now experiencing consistent issues with my Spotify Premium account across all of my devices.   1) It started with the performance of my Spotify playlis...

Arthawks

Casual Listener

565 Views

2 replies

0 likes

  • 565 Views
  • 2 replies
  • 0 likes

Volume changes automaticly

Hi! The Volume changes automaticly! It goes down for some seconds and then it comes back? Whats wrong?

Casual Listener

Hi! The Volume changes automaticly! It goes down for some seconds and then it comes back? Whats wrong?

iMaacx3

Casual Listener

1575 Views

3 replies

0 likes

  • 1575 Views
  • 3 replies
  • 0 likes

Album art not appearing in offline mode

I play a lot of my music in offline mode and I have noticed that while in offline mode, a good majority of the album art does not show up. And these are all albums that are on spotify's database. When I switch my wifi on or turn airplane mode off, th...

Music Fan

I play a lot of my music in offline mode and I have noticed that while in offline mode, a good majority of the album art does not show up. And these are all albums that are on spotify's database. Whe...

OviiiOne

Community Legend

957 Views

1 replies

0 likes

  • 957 Views
  • 1 replies
  • 0 likes

Solved!! Programmabsturz / crash

Liebe User,vielleicht kann mir einer helfen. Seit dem neuen Update stürzt Spotify, sobald ich oben links die Navigation öffne oder sobald ich einen Interpreten einsehe, ab.Mein iPhone 6 befindet sich mit einem Jailbreak auf IOS 8.1.3, jedoch sind kei...

Casual Listener

Liebe User, vielleicht kann mir einer helfen. Seit dem neuen Update stürzt Spotify, sobald ich oben links die Navigation öffne oder sobald ich einen Interpreten einsehe, ab. Mein iPhone 6 befinde...

OviiiOne

Community Legend

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes