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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279189 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178726 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118856 Views

19 replies

38 likes

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All my 'saved music' has downloaded to iPhone even though 'available offline' isn't checked

Spotify on my iPhone is currently using up over 2GB of my storage even though I have switched off all 'available offline' options on my music. What's weird is that ll my 'saved music' tracks still have the little green arrow icon and are playable whe...

Regular

Spotify on my iPhone is currently using up over 2GB of my storage even though I have switched off all 'available offline' options on my music.  What's weird is that ll my 'saved music' tracks st...

petereadman

Regular

503 Views

2 replies

0 likes

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Queue doesn't work after last update

Recently my iPhone 6 plus got an update for Spotify. Since I have installed this update the queue doesn't work properly. Here's what happens: When I am listening to a playlist and I add a song to the queue, it shows the song in the queue list but doe...

Community Legend

Recently my iPhone 6 plus got an update for Spotify. Since I have installed this update the queue doesn't work properly. Here's what happens: When I am listening to a playlist and I add a song to...

domimori

Newbie

809 Views

1 replies

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not all songs showing on all my devices

hi i have a problem, i spent hours and hours adding albums to my spotify on my mac yesterday, however when i logged in on my phone, ipad and wven my windows laptop they werent there. I tried uninstalling and then reinstalling the apps but to no avail...

Casual Listener

hi   i have a problem, i spent hours and hours adding albums to my spotify on my mac yesterday, however when i logged in on my phone, ipad and wven my windows laptop they werent there. &nb...

MattSuda

Spotify Star

643 Views

3 replies

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premium

it doesnt offer me premium anymore and everytime i try getting it, it says there no payment provider how do i fix this

Newbie

it doesnt offer me premium anymore and everytime i try getting it, it says there no payment provider how do i fix this

Jordi

Community Legend

361 Views

1 replies

0 likes

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help prem

Hello I activated spotify premium through my Sprint acc and Idk how to link it to my acc I have through Facebook

Newbie

Hello I activated spotify premium through my Sprint acc and Idk how to link it to my acc I have through Facebook

Josh

Community Legend

504 Views

1 replies

0 likes

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IOS app no longer works on fire tv

The latest update to ios seems to have broken the integration with the fire tv. As soon as you connect to the TV the ios artwork disappears, the next button pauses your music and everything else just restarts the first song. So infuriating. Could rea...

Music Fan

The latest update to ios seems to have broken the integration with the fire tv. As soon as you connect to the TV the ios artwork disappears, the next button pauses your music and everything else just...

Jibber4568

Music Fan

595 Views

1 replies

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Spotify Premium keeps freezing on iPhone 4S

I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playing and then it freezes for 10 seconds. And this keep...

Casual Listener

I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playin...

sethmannino

Newbie

2012 Views

7 replies

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Solved!! iPhone 6 & 6 Plus support

Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?

Casual Listener

Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?

byangdc

Casual Listener

30557 Views

62 replies

19 likes

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Solved!! ios update 2.2.0.2464

The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.

Regular

The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.

MattSuda

Spotify Star

1051 Views

3 replies

0 likes

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Spotify refuses to play Albums in sequence

Hello, Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature' in a new version? It worked fine before.

Casual Listener

Hello,   Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature'...

Oesiber

Casual Listener

577 Views

2 replies

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Songs won't sync to offline mode

I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available offline won't show its just grey all the time. I've tr...

Casual Listener

I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available off...

OviiiOne

Community Legend

815 Views

2 replies

1 likes

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No signal for subwoofer

when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is the lowest frequency that spofity can offer?

Casual Listener

when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is t...

Frosby

Regular

5116 Views

6 replies

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Premium account stops playing claiming that my account is in use

My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledge not true. What to do?

Casual Listener

My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledg...

farbrortheguru

Casual Listener

484 Views

4 replies

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my spotify premium is not working

So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!

Newbie

So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!

MattSuda

Spotify Star

360 Views

1 replies

0 likes

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Syncing Playlist Songs

My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a playlist and made it available offline. No more. And to...

Casual Listener

My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a play...

MattSuda

Spotify Star

574 Views

2 replies

0 likes

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Solved!! weird update notification in app

hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest that i already had the update, but i confirmed that i do...

Gig Goer

hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest ...

MattSuda

Spotify Star

1511 Views

3 replies

0 likes

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Unable to play certain songs

I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're available offline, and when I try playing them, sp...

Newbie

I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're...

kbrooksc

Community Legend

698 Views

3 replies

0 likes

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Local tracks not syncing

I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won't play. I've tried: Uninstalling/reinstalling Spotify from m...

Regular

I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won...

Mako18

Regular

1134 Views

7 replies

1 likes

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