Premium does not work

[Socia09]

Hi, i just upgrade to spotify premium (free for the firt month) but my account continues to be free version.

what can i do?

[jsannn]

Hello @Socia09, there are few things you can try:

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction