Spotify Community

Bethanyemmab · 2015-01-08

I paid for premium this morning and I have an email confirmation yet my app still tells to to upgrade to premium??? Any suggestions?

MichaelW · 2015-01-08

Hi there,
Welcome at the Spotify Community!

First of all, did you upgrade through the Spotify website (spotify.com) or by using the in-app payment method?

Have you already to tried to logout and login afterwards? Sometimes something simple as this already fixes the problem.

Please let us know. We're ready to assist you 🙂

MichaelW · 2015-01-08

Hi there,
Welcome at the Spotify Community!

First of all, did you upgrade through the Spotify website (spotify.com) or by using the in-app payment method?

Have you already to tried to logout and login afterwards? Sometimes something simple as this already fixes the problem.

Please let us know. We're ready to assist you 🙂

MattSuda · 2015-01-09

If you are still having trouble,

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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