Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 71753 Views
  • 16 replies
  • 37 likes
  • 71753 Views
  • 16 replies
  • 37 likes

Solved!! Artwork not showing

Recently when using spotify on my iPhone 5s (iOS 8.1) album artwork has stopped showing on the main screen while playing a song with the app open. It just shows a black screen with a musical note. This is the same with the lock screen

  • Newbie
  • Recently when using spotify on my iPhone 5s (iOS 8.1) album artwork has stopped showing on the main screen while playing a song with the app open. It just shows a black screen with a musical note. Th...
  • MattSuda
  • Spotify Star
  • 703 Views
  • 2 replies
  • 0 likes
  • 703 Views
  • 2 replies
  • 0 likes

Solved!! I need the ALBUM WORK TO SHOW!!!

It's really bothering me that I can't see the album work. so please fix it. Or I may switch to BEATS

  • Casual Listener
  • It's really bothering me that I can't see the album work. so please fix it. Or I may switch to BEATS
  • MattSuda
  • Spotify Star
  • 681 Views
  • 8 replies
  • 0 likes
  • 681 Views
  • 8 replies
  • 0 likes

Solved!! Album Artwork not showing in "Now Playing" or Lockscreen

Relevant information before I detail the issue:iPhone 6 Plus 128GB, iOS 8.1Spotify Version: 2.0.0.1643This applies to all songs & albums. Album artwork is only displayed when the player is minimized (see attached screenshot).In the Lockscreen and now...

  • Casual Listener
  • Relevant information before I detail the issue: iPhone 6 Plus 128GB, iOS 8.1 Spotify Version: 2.0.0.1643 This applies to all songs & albums. Album artwork is only displayed when the play...
  • RichardP7
  • Music Fan
  • 7182 Views
  • 7 replies
  • 0 likes
  • 7182 Views
  • 7 replies
  • 0 likes

Solved!! Offline mode no album art(again)

While you are scrolling your playlist you can see the album art but not in the music player V: 2.0.0.1643

  • Visitor
  • While you are scrolling your playlist you can see the album art but not in the music player V: 2.0.0.1643
  • MattSuda
  • Spotify Star
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Solved!! Album art not showing IOS 8.1

Its november 2014 and the album art isnt showing. Not sure if its just a problems with me but any solutions?

  • Casual Listener
  • Its november 2014 and the album art isnt showing. Not sure if its just a problems with me but any solutions?
  • MattSuda
  • Spotify Star
  • 2815 Views
  • 15 replies
  • 1 likes
  • 8.1
    album art
    Album Cover
    iOS
    iphone
    not showing
  • 2815 Views
  • 15 replies
  • 1 likes

Voice control keeps coming on

Voice control is coming on all the time. Can't listen to music anymore! Siri is off! Help me!

  • Newbie
  • Voice control is coming on all the time. Can't listen to music anymore! Siri is off! Help me!
  • 1674 Views
  • 0 replies
  • 0 likes
  • 1674 Views
  • 0 replies
  • 0 likes

Unable to sync local files to ipod touch

I have local MP3 files that show up under "local files" in my spotify desktop app. I made these files part of a playlist and made this playlist available offline on both my desktop and my ipod touch, but am still unable to lay them on my ipod touch. ...

  • Newbie
  • I have local MP3 files that show up under "local files" in my spotify desktop app. I made these files part of a playlist and made this playlist available offline on both my desktop and my ipod touch,...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

In box

Can you please update the iOS app so we can send and receive messages? We pay for this app and should have full use of the apps features.

  • Casual Listener
  • Can you please update the iOS app so we can send and receive messages? We pay for this app and should have full use of the apps features.
  • Amarro
  • Community Legend
  • 314 Views
  • 1 replies
  • 1 likes
  • 314 Views
  • 1 replies
  • 1 likes

Not loading covers under "Songs" playlist

Hello On my iPhone iOS 8.1.1 under playlist "songs" Spotify not shows covers at all, only they are visible after minimize to the bottom panel. I've restarted completly spotify by delete from my device and upload once again all songs, but it not solve...

  • Casual Listener
  • Hello On my iPhone iOS 8.1.1 under playlist "songs" Spotify not shows covers at all, only they are visible after minimize to the bottom panel. I've restarted completly spotify by delete from my d...
  • Amarro
  • Community Legend
  • 529 Views
  • 1 replies
  • 1 likes
  • 529 Views
  • 1 replies
  • 1 likes

Spotify cannot send to Home stereo via airport ?

Airport and home stereo seems fine but when I send spotify signal with airplay it stops music before it plays. Using new iphone and now old iphone (now used as a itouch) cannot sent music. What gives ? Bob J

  • Visitor
  • Airport and home stereo seems fine but when I send spotify signal with airplay it stops music before it plays. Using new iphone and now old iphone (now used as a itouch) cannot sent music. What gives...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Can you add offline files to online playlists?

Just wondering that. Is there a way to make playlists that consist of both files stored on your phone (from other sources, NOT from Spotify) and songs on Spotify? For instance, say you have a playlist of songs from your favorite band, but some of the...

  • Regular
  • Just wondering that. Is there a way to make playlists that consist of both files stored on your phone (from other sources, NOT from Spotify) and songs on Spotify? For instance, say you have a pla...
  • Carina
  • Community Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Following someone vs Sharing Music with them (Mac OS)

Why should I have to follow a Spotify User in order to send her a track (on Mac OS)?. I know the username and I have thousands of tracks from her in my inbox but If I drop her from my following, I can no longer send her anything. Is there anyway we c...

  • Visitor
  • Why should I have to follow a Spotify User in order to send her a track (on Mac OS)?. I know the username and I have thousands of tracks from her in my inbox but If I drop her from my fol...
  • Carina
  • Community Legend
  • 801 Views
  • 1 replies
  • 0 likes
  • Sharing without following
  • 801 Views
  • 1 replies
  • 0 likes

My iphone 8.1.1 wont scrobble to last.fm

Today I was listening to some music from my iphone, and when I went to check last.fm, it didnt scrobble. Spotify is scrobbling from my laptop fine, how do I fix?

  • Newbie
  • Today I was listening to some music from my iphone, and when I went to check last.fm, it didnt scrobble. Spotify is scrobbling from my laptop fine, how do I fix?
  • Carina
  • Community Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

iTunes cards - premium

So a few months ago I paid for premium with an iTunes card which is great! But I entered my credit card info for a free month but now I want to go back to paying with iTunes cards, how does one do this?

  • Newbie
  • So a few months ago I paid for premium with an iTunes card which is great! But I entered my credit card info for a free month but now I want to go back to paying with iTunes cards, how does one do th...
  • Carina
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

syncing old iPod Nano

I'm on the spotify free trial and have an old iPod Nano, which says it is version 1.l0.2 - it was my daughters and has some of her music transferred illegally to it after it was put in my name. I am being told my iPod needs to be restored, when I try...

  • Newbie
  • I'm on the spotify free trial and have an old iPod Nano, which says it is version 1.l0.2 - it was my daughters and has some of her music transferred illegally to it after it was put in my name. &nbsp...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

My spotify won't work

I'm on my iPhone and I'm using the 30 day premium trial and the music was fine until this morning it says it's playing but the music constantly stops when it's off line playing

  • Newbie
  • I'm on my iPhone and I'm using the 30 day premium trial and the music was fine until this morning it says it's playing but the music constantly stops when it's off line playing
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Sharing with Spotify users that are not on Facebook won't work on iPhone App

Why I can find and share tracks with Spotify users that are not in Facebook, on my Mac but not with my iPhone App? I used to be able to do this, until a few updates ago. I have almost 1000 tracks in my inbox that a Spotify user friend of mine has sha...

  • Visitor
  • Why I can find and share tracks with Spotify users that are not in Facebook, on my Mac but not with my iPhone App? I used to be able to do this, until a few updates ago.    I have almos...
  • 570 Views
  • 0 replies
  • 0 likes
  • iphone app
    sharing
    Spotify User
  • 570 Views
  • 0 replies
  • 0 likes

Falla del servicio movil

Falla el servicio de la version movil, cuando las canciones de la playlist estan en modo OFF LINE no se puede ver las portadas del disco en el formato grande o con la pantalla suspendida

  • Casual Listener
  • Falla el servicio de la version movil, cuando las canciones de la playlist estan en modo OFF LINE no se puede ver las portadas del disco en el formato grande o con la pantalla suspendida
  • Katotunik
  • Casual Listener
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Spotify will not sync my playlists ?

In the past week I have noticed that my playlists wont sync with my iPhone, only the local files. Can somebody please help me? I have a premium account.

  • Casual Listener
  • In the past week I have noticed that my playlists wont sync with my iPhone, only the local files. Can somebody please help me? I have a premium account.     &...
  • Slickbrad
  • Newbie
  • 21804 Views
  • 24 replies
  • 4 likes
  • 21804 Views
  • 24 replies
  • 4 likes

Solved!! Changing playlist title

How do I change the title of a playlist (currently "Starred" to a more specific title on my IPhone 5? Thanks

  • Casual Listener
  • How do I change the title of a playlist (currently "Starred" to a more specific title on my IPhone 5?   Thanks
  • Jordi
  • Community Legend
  • 1671 Views
  • 3 replies
  • 0 likes
  • 1671 Views
  • 3 replies
  • 0 likes