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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36582 Views
  • 15 replies
  • 36 likes
  • 36582 Views
  • 15 replies
  • 36 likes

Syncing to iPod

I have carefully followed all the instructions to sync my playlists to my iPod but it will not do it - I have done so successfully with my iPad.

  • Casual Listener
  • I have carefully followed all the instructions to sync my playlists to my iPod but it will not do it - I have done so successfully with my iPad.
  • Ffotolady
  • Casual Listener
  • 426 Views
  • 4 replies
  • 0 likes
  • 426 Views
  • 4 replies
  • 0 likes

iOS app crashing often after 1 minute of playing

Hello, my problem started in the last week of September, probably after an update of the iOS app. Whenever I launch the app, it crashes after 1 or 2 minutes letting me listen only to 1 song (90% of cases) or is very slow and laggy (10% of cases). Con...

  • Casual Listener
  • Hello, my problem started in the last week of September, probably after an update of the iOS app.   Whenever I launch the app, it crashes after 1 or 2 minutes letting me listen only t...
  • nwinx
  • Casual Listener
  • 1195 Views
  • 4 replies
  • 0 likes
  • 1195 Views
  • 4 replies
  • 0 likes

"Something went wrong"

Everytime I try to save a song I like on the radio - it won't save and it give me a message "something went wrong!" - happens ALL the time. I am seriously considering quitting my premium spotify. My songs stop and start randomly, I always get "your o...

  • Newbie
  • Everytime I try to save a song I like on the radio - it won't save and it give me a message "something went wrong!" - happens ALL the time.  I am seriously considering quitting my premium spotif...
  • mduncan93
  • Newbie
  • 1023 Views
  • 3 replies
  • 0 likes
  • 1023 Views
  • 3 replies
  • 0 likes

Crash of spotify trying to syncronize an iPod Classic 5th generation

Hello people. I have an iPod classic 5th generation. I installed the last firmwareof iPod (1.3), the last iTunes and the last version of spotify. I am on Windows. When I connercted the iPod for the first time with spotify opened, Spotify asked me to ...

  • Casual Listener
  • Hello people. I have an iPod classic 5th generation. I installed the last firmwareof iPod (1.3), the last iTunes and the last version of spotify. I am on Windows. When I connercted the iPod for ...
  • Jordi
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Issue with my log in

Hello there!I can not log into my Spotify account with my Facebook or email. If I try to log in with my Facebook account it says that: "You can only use Spotify aboard for 14 days".I forgot the password of my account and after I proceed all of those ...

  • Newbie
  • Hello there! I can not log into my Spotify account with my Facebook or email. If I try to log in with my Facebook account it says that: "You can only use Spotify aboard for 14 days". I forgot the...
  • Grace
  • Spotify
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

iPod Touch (4th Generation) crashes with sync

I have an old iPod touch that I use for music in my car as it has an old iPod wire and I just transitioned to Spotify Premium and got Spotify for iOS 6. Whenever I'm trying to sync all of my music (1400 songs), it always crashes after about every 25 ...

  • Newbie
  • I have an old iPod touch that I use for music in my car as it has an old iPod wire and I just transitioned to Spotify Premium and got Spotify for iOS 6. Whenever I'm trying to sync all of my music (1...
  • Amarro
  • Community Legend
  • 1562 Views
  • 1 replies
  • 0 likes
  • 1562 Views
  • 1 replies
  • 0 likes

Connectivity issue with I phone app

Hi, this week I started having a problem with my spotify streaming. I will be listening for a half hour and all is fine and then it starts getting choppy and then just quits playing all together. My service is good. Full bars 4g ... I've contact AT&T...

  • Newbie
  • Hi, this week I started having a problem with my spotify streaming. I will be listening for a half hour and all is fine and then it starts getting choppy and then just quits playing all together. My ...
  • Amarro
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Solved!! Album covers not working

Ok so I have a iPhone 5c and I have spotify premium and when I go into the app, in the corner there is a little album cover, but when I tap on it and make it full screen it's the black music note :/. Even shows up on the lock screen like that. Does a...

  • Newbie
  • Ok so I have a iPhone 5c and I have spotify premium and when I go into the app, in the corner there is a little album cover, but when I tap on it and make it full screen it's the black music note :/....
  • MattSuda
  • Spotify Star
  • 1898 Views
  • 1 replies
  • 0 likes
  • 1898 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect on my iPhone can't find my iMac.

Hi all. according to the Spotify's FAQ I see that I can use Spotify connect to find my iMac and control it through the phone. is this correct? I tried everything but iMac is not on the connected devices list and I can't find any settings on the compu...

  • Casual Listener
  • Hi all.    according to the Spotify's FAQ I see that I can use Spotify connect to find my iMac and control it through the phone. is this correct?   I tried everything but ...
  • MattSuda
  • Spotify Star
  • 3128 Views
  • 5 replies
  • 0 likes
  • 3128 Views
  • 5 replies
  • 0 likes

Solved!! Syncing a song at a time - iOS 6.1.6. - Premium

Hello, I just bought Premium and synced a few playlists to listen in offline mode to my iPod Touch (iOS 6.1.6). However I added a new track to a playlist and it didn't synced it automatically (as it did on my laptop) nor did I find an option do synce...

  • Casual Listener
  • Hello,    I just bought Premium and synced a few playlists to listen in offline mode to my iPod Touch (iOS 6.1.6). However I added a new track to a playlist and it didn't synced it auto...
  • canalcaveira
  • Casual Listener
  • 1987 Views
  • 5 replies
  • 0 likes
  • 1987 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Connect with Mac OS X

Hello, I have the latest Spotify version (1.8.0.244) on my iPhone 5 and my computer (0.9.14.13.xx). They are both connected to the same WiFi Network as I only have access to 1 anyways in my apartment. When I open the Spotify Connect feature on my iPh...

  • Newbie
  • Hello,   I have the latest Spotify version (1.8.0.244) on my iPhone 5 and my computer (0.9.14.13.xx). They are both connected to the same WiFi Network as I only have access to 1 anyways in m...
  • MattSuda
  • Spotify Star
  • 10326 Views
  • 2 replies
  • 0 likes
  • 10326 Views
  • 2 replies
  • 0 likes

Solved!! Computer won't show up in Connect in app

I have Spotify premium and I am logged into my account both on my computer and my phone. The computer recognizes the device in the desktop app as it shows up under devices and allows me to select what to sync. However, the Connect window in my app on...

  • Casual Listener
  • I have Spotify premium and I am logged into my account both on my computer and my phone. The computer recognizes the device in the desktop app as it shows up under devices and allows me to select wha...
  • MattSuda
  • Spotify Star
  • 26107 Views
  • 9 replies
  • 0 likes
  • 26107 Views
  • 9 replies
  • 0 likes

Solved!! Shuffle is always on

This cropped up just recently. Every album I play on my iPhone is in Shuffle Play mode, so I can't play an album in the proper sequence. I figured it was just a toggle, but when I press Shuffle Play, that doesn't turn it off. What's up?

  • Visitor
  • This cropped up just recently. Every album I play on my iPhone is in Shuffle Play mode, so I can't play an album in the proper sequence. I figured it was just a toggle, but when I press Shuffle Play,...
  • user-removed
  • Not applicable
  • 1950 Views
  • 3 replies
  • 0 likes
  • 1950 Views
  • 3 replies
  • 0 likes

How to rearrange the order playlists appear in the 'Your Music' folder

On an iPhone, is it possible to rearrange the order that playlists appear in the Your Music section? As I have about 10 different playlists, but I don't use them all every day so would be handy to put ones such as 'Running' or 'Weekend' at the bottom...

  • Newbie
  • On an iPhone, is it possible to rearrange the order that playlists appear in the Your Music section? As I have about 10 different playlists, but I don't use them all every day so would be handy to pu...
  • Jordi
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Songs in playlist are not playing in order

i've been using spotify for a while now and I really like it, but I have just now had a problem with one of my playlists. What's happening is that my songs are not playing in order. It's playing them like it's in shuffle mode, but I don't have it sel...

  • Casual Listener
  • i've been using spotify for a while now and I really like it, but I have just now had a problem with one of my playlists. What's happening is that my songs are not playing in order. It's playing them...
  • MBM332
  • Casual Listener
  • 823 Views
  • 2 replies
  • 0 likes
  • 823 Views
  • 2 replies
  • 0 likes

Play entire playlist folder on iPhone

Hi, I was just wondering about a feature that would make life a lot easier on the iPhone app. I have my playlists organized in folders. On my OSX client, I can just click on the folder itself and all the songs in all the playlists in that folder will...

  • Casual Listener
  • Hi, I was just wondering about a feature that would make life a lot easier on the iPhone app.   I have my playlists organized in folders.  On my OSX client, I can just click on the fold...
  • cndnrick
  • Casual Listener
  • 1823 Views
  • 4 replies
  • 1 likes
  • 1823 Views
  • 4 replies
  • 1 likes

Finding songs and artists

I am an Spotify Premium user of the spanish version. Since I updated the last version of Spotify on my iphone there is no way to find where the search bar for new music is. I have access to my playlist, to explore, radio, to "your music" and preferen...

  • Newbie
  • I am an Spotify Premium user of the spanish version. Since I updated the last version of Spotify on my iphone there is no way to find where the search bar for new music is.  I have access to m...
  • yuk
  • Casual Listener
  • 377 Views
  • 4 replies
  • 0 likes
  • 377 Views
  • 4 replies
  • 0 likes

Solved!! How to sync local files to iPhone if not connected to same WiFi as laptop?

At my university, there is a separate WiFi network for the computers and for mobile devices. I have some local files I want to sync to my iPhone, but I can't connect to the same network to do so. Is there any other way to sync local files from my des...

  • Casual Listener
  • At my university, there is a separate WiFi network for the computers and for mobile devices.   I have some local files I want to sync to my iPhone, but I can't connect to the same network to...
  • AxCn1995
  • Casual Listener
  • 786 Views
  • 2 replies
  • 0 likes
  • 786 Views
  • 2 replies
  • 0 likes

Updated Spotify and have now lost all my playlists, please help

Hey All, I have tried the search function and have been unsuccessful, therefore asking is the next best thing I suppose. I updated my iPhone 6 to the new ios and Spotify disappeared so I re-installed and now all my playlists have gone. Can someone he...

  • Newbie
  • Hey All, I have tried the search function and have been unsuccessful, therefore asking is the next best thing I suppose.  I updated my iPhone 6 to the new ios and Spotify disappeared so I re-ins...
  • cosmicteapot
  • Casual Listener
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

thank you

Loved the update, subscribed premium just want to report a bug: While in offline mode, there are no art cover for albuns. It is something that i really miss in the app.

  • Casual Listener
  • Loved the update, subscribed premium 🙂 just want to report a bug: While in offline mode, there are no art cover for albuns. It is something that i really miss in the app. 
  • MattSuda
  • Spotify Star
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes