Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48354 Views
  • 15 replies
  • 36 likes
  • 48354 Views
  • 15 replies
  • 36 likes

Artists & Albums vanished on iPhone but not on iPad??

I wondere if anyone can help or had the same issue?I was in offline mode on my iPhone and went into online mode to go and add a new song when I noticed I had no albums or artists showing but playlists were still there.I went onto the iPad but they ar...

  • Newbie
  • I wondere if anyone can help or had the same issue? I was in offline mode on my iPhone and went into online mode to go and add a new song when I noticed I had no albums or artists showing but play...
  • RunsMountains
  • Newbie
  • 726 Views
  • 9 replies
  • 0 likes
  • 726 Views
  • 9 replies
  • 0 likes

Solved!! On demand

Why can't I play songs on demand when the screen is smaller than 7 inches on free account

  • Newbie
  • Why can't I play songs on demand when the screen is smaller than 7 inches on free account
  • MattSuda
  • Spotify Star
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Solved!! No cover art showing

Hello, I have this problem with my album covers in spotify in offline modus. I already reinstalled the app, but it doesn't fix.. Does anyone have some tips or sugesstions

  • Newbie
  • Hello, I have this problem with my album covers in spotify in offline modus. I already reinstalled the app, but it doesn't fix.. Does anyone have some tips or sugesstions
  • MattSuda
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

iOS 8.1.1 iPhone 5s Music fades out when I switch screens or it goes to sleep

I know this was covered back in 2012 to which the answer was "reinstall the software" I do this and it works fine unti I do something like unplug my headphones. It then reverts back to fading out whenever I move away from the Spotify screen. I have a...

  • Visitor
  • I know this was covered back in 2012 to which the answer was "reinstall the software" I do this and it works fine unti I do something like unplug my headphones. It then reverts back to fading out whe...
  • user-removed
  • Not applicable
  • 1246 Views
  • 3 replies
  • 0 likes
  • 1246 Views
  • 3 replies
  • 0 likes

Solved!! I'm so afraid....

I just got a new 64 GB ipod 5th generation, and just got spotify premium'I want to sync my Spotify playlists to my IPod so I can listen offline,is it true that when I sync for the first time Spotify will erase all my Itunes songs that I have on my IM...

  • Casual Listener
  • I just got a new 64 GB ipod 5th generation, and just got spotify premium'I want to sync my Spotify playlists to my IPod so I can listen offline,is it true that when I sync for the first time Spotify ...
  • MattSuda
  • Spotify Star
  • 1395 Views
  • 1 replies
  • 0 likes
  • 1395 Views
  • 1 replies
  • 0 likes

Solved!! Local tracks sync but won't play on iPhone 6 :-( Why?

Hello. I just got my iPhone 6 today (it runs IOS 8.02). Spotify plays the songs in my playlist fine, as long as they derive from the Spotify catalogue. However, the songs in my playlists, that are synced from my local music collection (and managed vi...

  • Regular
  • Hello.   I just got my iPhone 6 today (it runs IOS 8.02). Spotify plays the songs in my playlist fine, as long as they derive from the Spotify catalogue. However, the songs in my pl...
  • DanG1580
  • Casual Listener
  • 4844 Views
  • 4 replies
  • 1 likes
  • 4844 Views
  • 4 replies
  • 1 likes

New iPhone issues

I just got a new iphone 6 and had an icloud backup restored onto it. When i first started up spotify on it, it started downloading all the offline playlists that I have, which was cool. A lot of these playlists ended up having offline tracks that I h...

  • Casual Listener
  • I just got a new iphone 6 and had an icloud backup restored onto it. When i first started up spotify on it, it started downloading all the offline playlists that I have, which was cool. A lot of thes...
  • wheli1539
  • Casual Listener
  • 714 Views
  • 2 replies
  • 0 likes
  • 714 Views
  • 2 replies
  • 0 likes

Playlist not working.

I press "Hip-Hop" and nothing loads at all. Just says "an error occurred"

  • Newbie
  • I press "Hip-Hop" and nothing loads at all. Just says "an error occurred"
  • OviiiOne
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

help appreciated

Hello, I have a 80GB IPOD model A1136. I have dowloaded spotify on my mac, but when I try and sync my playlists it adds the name of the playlist on my ipod but does not download my (offline) songs to the ipod? Can anybody help please? Thanks Sanjiv

  • Casual Listener
  • Hello, I have a 80GB IPOD model A1136. I have dowloaded spotify on my mac, but when I try and sync my playlists it adds the name of the playlist on my ipod but does not download my (offline) songs to...
  • Amarro
  • Community Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

How to stop Spotify from automatically syncing with my iPod

Hey there, my quick search didn't get me anywhere and I apologize if the topic is already being discussed somewhere else. It's entirely possible that I didn't use the perfect keywords. I own an iPod Nano which I sync with iTunes and I'm using Spotify...

  • Newbie
  • Hey there,   my quick search didn't get me anywhere and I apologize if the topic is already being discussed somewhere else. It's entirely possible that I didn't use the perfect keywords. &...
  • milakraichete
  • Newbie
  • 1307 Views
  • 1 replies
  • 1 likes
  • 1307 Views
  • 1 replies
  • 1 likes

I can't find the PREMIUM button for the 2.0 version for IOS

My subscription got expired yesterday and I updated my app. When I log in to my account again to extend my subscription, I can't find any PREMIUM button like in the previous update (version 1.9).

  • Newbie
  • My subscription got expired yesterday and I updated my app. When I log in to my account again to extend my subscription, I can't find any PREMIUM button like in the previous update (version 1.9).
  • MichaelW
  • Community Legend
  • 1216 Views
  • 1 replies
  • 0 likes
  • 1216 Views
  • 1 replies
  • 0 likes

Solved!! Offline Mode - Disk Space

I was wondering, whenever I make an album or a song available on Offline mode, will it take up disk space on my phone? And if so, approximately how much space does an average song take up? Thanks.

  • Newbie
  • I was wondering, whenever I make an album or a song available on Offline mode, will it take up disk space on my phone? And if so, approximately how much space does an average song take up?   ...
  • MattSuda
  • Spotify Star
  • 2425 Views
  • 1 replies
  • 0 likes
  • 2425 Views
  • 1 replies
  • 0 likes

Solved!! sync local files from ipod

Hi, I've tried syncing the local files on my laptop to spotify. However it keeps copying double the number of files. I think this is because, for some reason, my itunes purchases are being saved in two locations on my computer, its possible something...

  • Community Legend
  • Hi,   I've tried syncing the local files on my laptop to spotify. However it keeps copying double the number of files. I think this is because, for some reason, my itunes purchases are being...
  • Peter__
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Playlist plays offline then tracks grey out later

I can play a certain playlist offline perfectly when I first connect my ITouch to Spotify in my car when I leave home. Recently, though, when I try to reconnect in my car later, only certain songs on the list are "active." The rest are greyed out. Th...

  • Regular
  • I can play a certain playlist offline perfectly when I first connect my ITouch to Spotify in my car when I leave home. Recently, though, when I try to reconnect in my car later, only certain songs on...
  • Peter__
  • Community Legend
  • 822 Views
  • 5 replies
  • 0 likes
  • 822 Views
  • 5 replies
  • 0 likes

no me sirve offline

me instalo premium por 2 vez, la primera vez me funciono perfecto. ahora que me lo vuelvo a descargar no de sincroniza ni la mitad de mis canciones y no puedo escuchar offline.

  • Newbie
  • me instalo premium por 2 vez, la primera vez me funciono perfecto. ahora que me lo vuelvo a descargar no de sincroniza ni la mitad de mis canciones y no puedo escuchar offline.
  • MichaelW
  • Community Legend
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Solved!! Iphone wont sync with computer

Ive tried syncing my iphone to my computer to download some local files but my phone doesnt show up when I go to devices. Ive tried restarting spotify on both the computer and the phone and disconnecting them both from wifi and reconnecting them agai...

  • Casual Listener
  • Ive tried syncing my iphone to my computer to download some local files but my phone doesnt show up when I go to devices. Ive tried restarting spotify on both the computer and the phone and disconnec...
  • chiefmorningwud
  • Casual Listener
  • 727 Views
  • 3 replies
  • 0 likes
  • 727 Views
  • 3 replies
  • 0 likes

Saving premade playlist to personal playlist for Sonos?

Hi, Still extremely frustrated with the lack of integration between spotify and sonos where when within the sonos app cannot browse all the premade playlists and such when in the psotify app...regardless...to get around this problem i know the best t...

  • Newbie
  • Hi, Still extremely frustrated with the lack of integration between spotify and sonos where when within the sonos app cannot browse all the premade playlists and such when in the psotify app...rega...
  • MichaelW
  • Community Legend
  • 1196 Views
  • 1 replies
  • 0 likes
  • 1196 Views
  • 1 replies
  • 0 likes

Offline troubleshoot

For some unapparent reason the new music I add to my playlist are not downloading to offline mode and frankly it is quite aggravating not being able to use my playlist.I attempted undownloading and reloading it again but then it stopped halfway throu...

  • Newbie
  • For some unapparent reason the new music I add to my playlist are not downloading to offline mode and frankly it is quite aggravating not being able to use my playlist. I attempted undownloading a...
  • Peter__
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes

Spotify not working at all on iPhone4

My spotify is working fine on my laptop and ipad, but I can't seem to get any connection on my iphone which is what I primarily use to stream while I drive! My internet connection is fine, my artists dont load, i get erros when I search for artists, ...

  • Casual Listener
  • My spotify is working fine on my laptop and ipad, but I can't seem to get any connection on my iphone which is what I primarily use to stream while I drive! My internet connection is fine, my ar...
  • jharris2112
  • Casual Listener
  • 378 Views
  • 4 replies
  • 0 likes
  • 378 Views
  • 4 replies
  • 0 likes

afspeellijsten

Ik kan sommige speellijsten in Spotify niet beluisteren. Boven in het scherm komt de opmerking: de indeling van het bestand wordt niet ondersteund Wat is er fout?

  • Newbie
  • Ik kan sommige speellijsten in Spotify niet beluisteren. Boven in het scherm komt de opmerking: de indeling van het bestand wordt niet ondersteund   Wat is er fout?
  • suus338
  • Newbie
  • 966 Views
  • 2 replies
  • 0 likes
  • 966 Views
  • 2 replies
  • 0 likes