Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

  • 30702 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
  • 95429 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293860 Views

60 replies

15 likes

  • 293860 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

  • 123761 Views
  • 19 replies
  • 38 likes

Spotify Multitasking Not Working

So every time I exit the spotify app husing my home button or lock button, the app gets somehow killed. When I open my phone again, or go into the app again, spotify launches as it's multitasking were closed. Have tried uninstalling, and changing lan...

Casual Listener

So every time I exit the spotify app husing my home button or lock button, the app gets somehow killed. When I open my phone again, or go into the app again, spotify launches as it's multitasking wer...

MattSuda

Spotify Star

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Gratis premium

Op mijn Gmail krijg ik de aanbieding van probeer Spotify Premium gratis gedurende een maand, als ik deze wil proberen komt er de volgende mededeling : probeer Premium voor 12,99 waar is de de GRATIS proberen??

Newbie

Op mijn Gmail krijg ik de aanbieding van probeer Spotify Premium gratis gedurende een maand, als ik deze wil proberen komt er de volgende mededeling : probeer Premium voor 12,99 waar is de de GRATIS ...

MattSuda

Spotify Star

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Free to premium

I can't get spotify to go to premium on my iPhone 6 plus. I have an email with confirmation of my purchase and a statement on my bank that shows I've been charged. I would like to know how to do that.

Newbie

I can't get spotify to go to premium on my iPhone 6 plus. I have an email with confirmation of my purchase and a statement on my bank that shows I've been charged. I would like to know how to do that.

Shannon_T

Gig Goer

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Won't let me play songs on iPhone WITH premium

I just started using a gift voucher for a months worth of premium and on my iPhone it won't let me select songs, only press shuffle and skip a couple of songs then it completely stops me being able to play anything! I'm livid because I saved this for...

Newbie

I just started using a gift voucher for a months worth of premium and on my iPhone it won't let me select songs, only press shuffle and skip a couple of songs then it completely stops me being able t...

MattSuda

Spotify Star

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

Storage On ios

Hi Im new here to the community...I had a simple question? Does spotify consume ios memory on the phone when you do offline download?

Newbie

Hi Im new here to the community...I had a simple question? Does spotify consume ios memory on the phone when you do offline download?

Amarro

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Playlist getting offline whenever I add a new song

I have an iPhone 5 and this keeps happening over and over again, it is extremely annoying. Whenever I add a new song to my playlist (2018 songs right now) it shows up as it is available offline, but I am not able to play ANY songs (not even the older...

Casual Listener

I have an iPhone 5 and this keeps happening over and over again, it is extremely annoying. Whenever I add a new song to my playlist (2018 songs right now) it shows up as it is available offline, but ...

beecher

Casual Listener

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Premium not working on my Ipad

Hi. I got spotify premium and it has worked just fine on my MAC for a long time now. Recently I bought an Ipad Air 2 and connected, but I got commercials after every song. Right now I'm using my MAC and it works just fine again. Why is that? I have u...

Newbie

Hi.   I got spotify premium and it has worked just fine on my MAC for a long time now. Recently I bought an Ipad Air 2 and connected, but I got commercials after every song.  Right ...

MattSuda

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Music files on iOS: Do Spotify and Music App create separate copies?

Hello! I recently subscribed to Spotify premium and am liking it so far! However, I still have need to use the ordinary 'Music App' on my iPhone. I have been able to import my iTunes playlists into Spotify, and have the songs as local files in the ap...

Newbie

Hello!  I recently subscribed to Spotify premium and am liking it so far! However, I still have need to use the ordinary 'Music App' on my iPhone. I have been able to import my iTunes pl...

MattSuda

Spotify Star

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Offline sync will not work

Offline synce says more than 3 devices, i only have one! Why wont it sync?

Newbie

Offline synce says more than 3 devices, i only have one! Why wont it sync?

MattSuda

Spotify Star

423 Views

1 replies

1 likes

  • 423 Views
  • 1 replies
  • 1 likes

Can't find friends

When i search from my spotify app in my iPhone I don't find my Facebook friends , sometimes i find them , then i can't .. Many friends can't find me too , why?

Newbie

When i search from my spotify app in my iPhone I don't find my Facebook friends , sometimes i find them , then i can't .. Many friends can't find me too , why?

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

spotify connect issues.

Does anybody know why I can't connect to the desired device without first physically press play on that device? IE. Hooking up an Ipad to my receiver via 3,5 mm jack. Then I want to use my xperia z1 to controll the Ipad, Spotifys app says the Ipad is...

Newbie

Does anybody know why I can't connect to the desired device without first physically press play on that  device? IE.  Hooking up an Ipad to my receiver via 3,5 mm jack. Then I want to use...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Can't view song's in friend's 'starred' playlist

Since the spotify upgrade I can no longer view the songs in the 'starred' playlists of friends I follow. How can I easily access these now? It was a great way to listen to new tracks your friends are listening to!

Newbie

Since the spotify upgrade I can no longer view the songs in the 'starred' playlists of friends I follow. How can I easily access these now? It was a great way to listen to new tracks your friends are...

563 Views

0 replies

1 likes

  • 563 Views
  • 0 replies
  • 1 likes

Can't get to download songs in premium HEEELP! - Iphone 5

Guys, i've been having this problem with Spotify Premium since I got it. I can't get albums/songs to offline mode (download) it always stays with the grey down arrow as pending but never goes green!!! I don't know what to do here and I love Spotify b...

Casual Listener

Guys, i've been having this problem with Spotify Premium since I got it. I can't get albums/songs to offline mode (download) it always stays with the grey down arrow as pending but never goes green!!...

MichaelJerzak

Composer

1178 Views

5 replies

0 likes

Download no premium problem
  • 1178 Views
  • 5 replies
  • 0 likes

Solved!! Playlists playing track in shuffle mode

Using latest version of Spotify on iPhone 5, latest version of iOS. My playlists play the tracks in shuffle mode, not in the order the tracks are listed. I don't have shuffle enabled that I can tell. Is this the way it is supposed to work? I don't se...

Gig Goer

Using latest version of Spotify on iPhone 5, latest version of iOS. My playlists play the tracks in shuffle mode, not in the order the tracks are listed. I don't have shuffle enabled that I can tell....

Just4Jane

Casual Listener

1381 Views

8 replies

0 likes

  • 1381 Views
  • 8 replies
  • 0 likes

Problem with syncing my local files

I have a problem, I can't sync my local files from Spotify on my computer (Macbook) to Spotify on my iPhone. I have IOS 7 and I have tried the log out-log in, uninstall and reinstall the app on my phone and all the advice I got from the support. But ...

Casual Listener

I have a problem, I can't sync my local files from Spotify on my computer (Macbook) to Spotify on my iPhone. I have IOS 7 and I have tried the log out-log in, uninstall and reinstall the app on my ph...

karinericsson

Casual Listener

1212 Views

3 replies

0 likes

  • 1212 Views
  • 3 replies
  • 0 likes

Ipod nano 7 is not detected from Spotify

Hi! I'm new in Spotify and already got some problems. I want to connect my Ipod nano 7g to Spotify, but it doesn't work. I reinstall already Spotify, restarted minimum 10 times etc....... Anybody an idea what is the problem? thanks for an answer

Newbie

Hi!   I'm new in Spotify and already got some problems.   I want to connect my Ipod nano 7g to Spotify, but it doesn't work. I reinstall already Spotify, restarted minimum 10 times ...

512 Views

0 replies

0 likes

  • 512 Views
  • 0 replies
  • 0 likes

Solved!! Streaming files that are saved to iPhone

Hey guys, Been trying to find an answer for this but I cant seem to find anything. If I have my playlists saved to play offline on my iPhone but I am online will it stream the music or just play the saved file and therefore preventing it from using d...

Casual Listener

Hey guys,  Been trying to find an answer for this but I cant seem to find anything. If I have my playlists saved to play offline on my iPhone but I am online will it stream the music or just p...

MattSuda

Spotify Star

980 Views

3 replies

1 likes

  • 980 Views
  • 3 replies
  • 1 likes

Music pauses when iphone goes to stand by or lock screen

Hello! I have an iphone 6 plus with lates IOS 8,1 and sometimes when i leave my phone spotify pause the music when phone goes to stand by or when lock screen comes! I have to remove the app from the background and run it again then it works again! tr...

Newbie

Hello!  I have an iphone 6 plus with lates IOS 8,1 and sometimes when i leave my phone spotify pause the music when phone goes to stand by or when lock screen comes! I have to remove the app fr...

697 Views

0 replies

0 likes

  • 697 Views
  • 0 replies
  • 0 likes