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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37164 Views
  • 15 replies
  • 36 likes
  • 37164 Views
  • 15 replies
  • 36 likes

Problem with new Spotify app and BMW Connected Drive - Loss of Signal

When the iPhone is connected, Spotify control works great through the iDrive system. However, I have noticed a problem when a phone temporarily looses its 3G connection. When this happens, the phone is unable to recover back to 3G unless the phone is...

  • Regular
  • When the iPhone is connected, Spotify control works great through the iDrive system.  However, I have noticed a problem when a phone temporarily looses its 3G connection.  When this happens...
  • 1366 Views
  • 0 replies
  • 2 likes
  • 1366 Views
  • 0 replies
  • 2 likes

Spotify Crashes After Plugging in iPod

I recently purchased Spotify premium to sync my music to my iPod. After restoring my iPod, I attempted syncing it in Spotify. Spotify immediately crashed, I read a few boards saying to disable iTunes from starting automatically, so I did that. Now ev...

  • Casual Listener
  • I recently purchased Spotify premium to sync my music to my iPod. After restoring my iPod, I attempted syncing it in Spotify. Spotify immediately crashed, I read a few boards saying to disable iTunes...
  • oszav
  • Casual Listener
  • 3181 Views
  • 6 replies
  • 0 likes
  • 3181 Views
  • 6 replies
  • 0 likes

Spotify Windows client crashes when iPod nano is connected.

Hi. I started using spotify to sync music to my 5th generation ipod nano because I mostly prefer it to iTunes. I only sync specific playlists to my iPod because it has limited space. I have found that after using my iPod with spotify for a few weeks ...

  • Casual Listener
  • Hi.     I started using spotify to sync music to my 5th generation ipod nano because I mostly prefer it to iTunes.  I only sync specific playlists to my iPod because it has limited...
  • oszav
  • Casual Listener
  • 795 Views
  • 8 replies
  • 0 likes
  • 795 Views
  • 8 replies
  • 0 likes

Missing song

Rihanna's album loud is missing the song "Love the Way You Lie Part 2

  • Casual Listener
  • Rihanna's album loud is missing the song "Love the Way You Lie Part 2
  • Josh
  • Community Legend
  • 2604 Views
  • 3 replies
  • 2 likes
  • 2604 Views
  • 3 replies
  • 2 likes

Why the sharing option for spotify users doesn't work?

Hey guys, I was wondering if you could help me with this: Everytime a try to share a song vía inbox/as a message to any friend who's on spotify, the app shuts down on my iPad mini. It's quite annoying because I really want to share the song but I hav...

  • Regular
  • Hey guys, I was wondering if you could help me with this:   Everytime a try to share a song vía inbox/as a message to any friend who's on spotify, the app shuts down on my iPad mini. It's qu...
  • angela20rock
  • Regular
  • 1540 Views
  • 4 replies
  • 0 likes
  • inbox
    message
    sharing option
  • 1540 Views
  • 4 replies
  • 0 likes

Solved!! Sportify Premium iPad

How can I buy Spotify Premium in iPad app?I can't find anything where I can buy it, but app description says I can buy it in app.

  • Community Legend
  • How can I buy Spotify Premium in iPad app? I can't find anything where I can buy it, but app description says I can buy it in app.
  • Jordi
  • Community Legend
  • 1138 Views
  • 3 replies
  • 0 likes
  • 1138 Views
  • 3 replies
  • 0 likes

Please add this as a Higher Priority

(I made a forum account for this purpose specifically) Please fix this as soon as possible, and make it a higher priority then you're putting it at. I love spotify, but I cannot stand seeing the tackiness of having no album art. It has been long enou...

  • Regular
  • (I made a forum account for this purpose specifically) Please fix this as soon as possible, and make it a higher priority then you're putting it at. I love spotify, but I cannot stand seeing the tack...
  • MattSuda
  • Spotify Star
  • 985 Views
  • 7 replies
  • 0 likes
  • 985 Views
  • 7 replies
  • 0 likes

Local file will not play on iPhone 6+/iOS 8.0.2

I got my new iPhone 6+ today. Restored backup from my iPhone 5. I had to save all my offline playlists again, course. But now Spotify wont play any of my local files. :'( Does anyone know what he problem is? Or know anything about this? Tips and tric...

  • Newbie
  • I got my new iPhone 6+ today. Restored backup from my iPhone 5.   I had to save all my offline playlists again, course. But now Spotify wont play any of my local files. :'(  ...
  • rickun
  • Casual Listener
  • 1884 Views
  • 2 replies
  • 0 likes
  • local files
    local files sync
    local music
    local songs
  • 1884 Views
  • 2 replies
  • 0 likes

Sorting

When I click options and pick my playlist and click Title under sort by - it sorts it alphabetically but half my songs are missing - how do I get it to sort ALL my songs?

  • Casual Listener
  • When I click options and pick my playlist and click Title under sort by - it sorts it alphabetically but half my songs are missing - how do I get it to sort ALL my songs?
  • Amarro
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for iOS pauses every 5-10 seconds

Spotify iOS app constantly pauses every 5-10 seconds only when streaming with mobile data (not over wifi). I never have trouble streaming Pandora, so I am skeptical that it is a problem with cellular data coverage. The app also works fine when I am c...

  • Casual Listener
  • Spotify iOS app constantly pauses every 5-10 seconds only when streaming with mobile data (not over wifi). I never have trouble streaming Pandora, so I am skeptical that it is a problem with cellul...
  • reckoner227
  • Gig Goer
  • 2263 Views
  • 7 replies
  • 1 likes
  • 2263 Views
  • 7 replies
  • 1 likes

swipe left to delete song in playlist

Hello all, I'm curious as to why swipe to delete an individual song (swipe left and a delete button appears) was a feature a while ago and then removed (for personal playlists)? It would be super to have that simple and incredibly useful feature back...

  • Roadie
  • Hello all,    I'm curious as to why swipe to delete an individual song (swipe left and a delete button appears) was a feature a while ago and then removed (for personal playlist...
  • Carina
  • Community Legend
  • 1503 Views
  • 5 replies
  • 5 likes
  • 1503 Views
  • 5 replies
  • 5 likes

IPAD Search

Suddenly the search function has gone from the Ipad app/// To me its pretty much useless now... Why so much difference between the ios and Andorid apps, my android phone runs this service how it should behave...

  • Casual Listener
  • Suddenly the search function has gone from the Ipad app///   To me its pretty much useless now...   Why so much difference between the ios and Andorid apps, my android phone runs th...
  • fatolaf
  • Casual Listener
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Premium update but still free member on iphone

Hei, I updated my account to premium two days ago, but I am still free member on my iphone. I logged out and deleted the app, but after that, I am still only free member. What can I do?

  • Casual Listener
  • Hei, I updated my account to premium two days ago, but I am still free member on my iphone. I logged out and deleted the app, but after that, I am still only free member. What can I do?
  • Josh
  • Community Legend
  • 730 Views
  • 3 replies
  • 0 likes
  • 730 Views
  • 3 replies
  • 0 likes

I don't want to have connect on my devices.

I don't want to have connect on my devices. I want to be able to stream music on one device whilst streaming other music on another, or at least listening to a playlist. I find it frustrating that I have spotify on two devices but I am forced to only...

  • Casual Listener
  • I don't want to have connect on my devices. I want to be able to stream music on one device whilst streaming other music on another, or at least listening to a playlist. I find it frustrating that I ...
  • Schnoipah
  • Casual Listener
  • 1354 Views
  • 2 replies
  • 0 likes
  • 1354 Views
  • 2 replies
  • 0 likes

Solved!! Playlist randomly stops playing on iPad

Premium member; using iPad mini, create playlists for fitness class. This has worked correctly for about 5 months; about 2 months ago, the playlist would not start next song without me touching start arrow. Using crossfade w/11 sec and gapless playba...

  • Regular
  • Premium member; using iPad mini, create playlists for fitness class. This has worked correctly for about 5 months; about 2 months ago, the playlist would not start next song without me touching ...
  • RockinRoyston
  • Regular
  • 6320 Views
  • 11 replies
  • 1 likes
  • 6320 Views
  • 11 replies
  • 1 likes

Solved!! How do I turn off shuffle?

I'm a Spotify Premium user, so I should be able to listen to music on my iPhone without shuffling (i.e. moving directly from one song to the next, in album order). But I can't figure out how to do it. I don't seem to have that option on the phone, an...

  • Casual Listener
  • I'm a Spotify Premium user, so I should be able to listen to music on my iPhone without shuffling (i.e. moving directly from one song to the next, in album order). But I can't figure out how to do it...
  • wlundin
  • Casual Listener
  • 662 Views
  • 2 replies
  • 0 likes
  • 662 Views
  • 2 replies
  • 0 likes

Atualizar spotify premium

Adquiri o spotify premium há exatamente um mês e hoje, no dia que deveria ser atualizado automaticamente, está como se eu estivesse com a versão grátis e não consigo atualizar manualmente. O que posso fazer?

  • Newbie
  • Adquiri o spotify premium há exatamente um mês e hoje, no dia que deveria ser atualizado automaticamente, está como se eu estivesse com a versão grátis e não consigo atualizar manualmente. O que poss...
  • Morgadon
  • Roadie
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Streaming wifi problem

Hello, I have some problems with spotify. I have a iphone 5 is connected to a wifi modem tp-link Archer7. As I listen to the music connected to the modem and the Bose SoundLink bluethoot the songs are interrupted, you can not load or load in half. If...

  • Newbie
  • Hello, I have some problems with spotify. I have a iphone 5 is connected to a wifi modem tp-link Archer7. As I listen to the music connected to the modem and the Bose SoundLink bluethoot the so...
  • reckoner227
  • Gig Goer
  • 838 Views
  • 3 replies
  • 1 likes
  • 838 Views
  • 3 replies
  • 1 likes

IOS local file playlist wont play

Hey there, I have a music file that I want on my starred playlist but when I add it and make it offline it still wont play. I have made the playlist with the file offline on both my PC and my IOS, and its connected to the same wifi network. the file ...

  • Casual Listener
  • Hey there, I have a music file that I want on my starred playlist but when I add it and make it offline it still wont play. I have made the playlist with the file offline on both my PC and my IOS...
  • duhkoda
  • Casual Listener
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Version 2.0.0.1643 Crashing constantly on IPhone 4

Since version 1.7.0-something Spotify kept closing on me. The following update and it stopped crashing for a while. Then it began again and with a new sympton: every two or three songs it stops playing in the middle or at start if the screen is locke...

  • Newbie
  • Since version 1.7.0-something Spotify kept closing on me. The following update and it stopped crashing for a while. Then it began again and with a new sympton: every two or three songs it stops pla...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes