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giovaaa1808
Casual Listener
I clicked the link to buy 3 months for 0,99€
But when i payed, i payed 10€ and now i have spotify just for one month but normally i should pay 0,99€ for 3 month. Pls help me
6 Replies

Bittencourt
Rock Star 21
Rock Star 21

Hi @giovaaa1808, welcome to the community!

 

This offer is valid for new users only, and the ones who had never tried Premium before. Is this your case?

 

 

 

 

BittencourtRock Star 21
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giovaaa1808
Casual Listener
##- Please type your reply above this line -# no i didnt tried premium before

Bittencourt
Rock Star 21
Rock Star 21
Can you please send me the link you clicked to get this offer?
BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
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giovaaa1808
Casual Listener
I got a mail from the spotify app.
In this mail there was a button to click on and ther was written that i would get oremium for 3 month
If you click this button you will go to this link. https://www.spotify.com/de/purchase/panel/?utm_source=house_email&utm_medium=growth_house&utm_campai...


giovaaa1808
Casual Listener
Yes i didnt tired premium before

Bittencourt
Rock Star 21
Rock Star 21
I couldn't open the link here.
Well, maybe the offer isn't available in your country anymore.
If you want to confirm that, I suggest you get in contact with the customer services team directly using the online contact form and they will be able to assist you with this.

https://www.spotify.com/about-us/contact/contact-spotify-support/
BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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