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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35653 Views
  • 15 replies
  • 36 likes
  • 35653 Views
  • 15 replies
  • 36 likes

Sync only certain songs in playlist ?

Hi All Just wondering if it possible to partly sync a playlist on IOS ? So when you swipe Available offline in a playlist this will sync all songs in that playlist but i do not want this ? So when you unswipe it spotify deletes the whole playlist ......

  • Newbie
  • Hi All   Just wondering if it possible to partly sync a playlist on IOS ? So when you swipe Available offline in a playlist this will sync all songs in that playlist but i do not want this ?...
  • dhul
  • Newbie
  • 2107 Views
  • 2 replies
  • 0 likes
  • available offline
    download playlist
    IOS 7
    Playlists
  • 2107 Views
  • 2 replies
  • 0 likes

Spotify Connect"

PLease fix this crap. I am VERY sick of being connected to random people's phones and battle each other to listen to music. This happens on both my iPad Air 2 and my iPhone 6S. Be it at home and trying to connect to my Connect capable receiver or in ...

  • Casual Listener
  • PLease fix this crap. I am VERY sick of being connected to random people's phones and battle each other to listen to music.  This happens on both my iPad Air 2 and my iPhone 6S.  Be it at h...
  • INSTG8R
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Music stop playing after 10 seconds

So this had been happening for the past three weeks, but whenever I try to listen to a song on spotify it just stops playing after 10 seconds. The first week the same thing happened, and it was 14 seconds before everything stopped.I have an Iphone6 a...

  • Newbie
  • So this had been happening for the past three weeks, but whenever I try to listen to a song on spotify it just stops playing after 10 seconds. The first week the same thing happened, and it was 14 se...
  • xjuan234x
  • Newbie
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! My music is gone

All my music is gone! I didn't do anything different, I only have recently downloaded songs in my "songs" playlist and I had over 100. This issue is making me question my subscription...

  • Casual Listener
  • All my music is gone! I didn't do anything different, I only have recently downloaded songs in my "songs" playlist and I had over 100. This issue is making me question my subscription...
  • Nico
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

synch

have a ipod nano, but it does not show up in the side bar. How do I add my play list to my ipod. madmom5

  • Newbie
  • have a ipod nano, but it does not show up in the side bar. How do I add my play list to my ipod. madmom5
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Spotify iPhone App forgets Music Queue when switching apps on iPhone

When i am at work I build a long Shuffled Music Queue from my favorite playlists and as the day goes along I switch apps and pause my Spotify and then come back a while later and the Shuffle queue has started from scratch. This causes me to have to r...

  • Regular
  • When i am at work I build a long Shuffled Music Queue from my favorite playlists and as the day goes along I switch apps and pause my Spotify and then come back a while later and the Shuffle queue ha...
  • 198 Views
  • 0 replies
  • 1 likes
  • 198 Views
  • 0 replies
  • 1 likes

Não estou recebendo notificações Push no celular

Prezados, Boa tarde. Não estou recebendo nenhuma notificação push no meu iphone 5s. O que eu ja fiz e nao objetive sucesso: 1. Já ferifiquei as ativação de notificação do celular 2. Ja resinstalei o aplicativo3. Já ativei todas nofiticações

  • Newbie
  • Prezados, Boa tarde.   Não estou recebendo nenhuma notificação push no meu iphone 5s.    O que eu ja fiz e nao objetive sucesso:   1. Já ferifiquei as ativação de notificaçã...
  • 1289 Views
  • 0 replies
  • 3 likes
  • 1289 Views
  • 0 replies
  • 3 likes

Solved!! crashes when opened on iphone

I am having an issue when trying to use spotify on my iphone. it will only show the loading screen. i uninstalled and reinstalled. when i log in it will work for about 15 seconds, i am able to start scrolling playlists. then it will freeze. i have un...

  • Casual Listener
  • I am having an issue when trying to use spotify on my iphone. it will only show the loading screen. i uninstalled and reinstalled. when i log in it will work for about 15 seconds, i am able to start ...
  • MattSuda
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Solved!! Running unavailable

For some days ago, Running is unavailable in my iPhone. I restart the device, but is the same.After, I delete de Spotify app, restart de iphone and I reinstalled, but is the same. Can you help me?

  • Regular
  • For some days ago, Running is unavailable in my iPhone. I restart the device, but is the same. After, I delete de Spotify app, restart de iphone and I reinstalled, but is the same.   Can you ...
  • carlospacheco
  • Regular
  • 508 Views
  • 8 replies
  • 0 likes
  • 508 Views
  • 8 replies
  • 0 likes

Spotify Connect trouble (iMac to Samsung Bluetooth speaker)

The "Spotify Connect" button on my Spotify app on my iMac has disappeared. We use the spotify connect on our family desktop to connect to our bluetooth speaker to fill the room with music. Now, the only way to get the music to connect to our bluetoot...

  • Newbie
  • The "Spotify Connect" button on my Spotify app on my iMac has disappeared. We use the spotify connect on our family desktop to connect to our bluetooth speaker to fill the room with music. Now, the o...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

5.3.0 update is not working on my iphone

All I get is the black page with your logo in the middle. Very frustrating. I can't even listen to any music. Also, why do I have to post to this forum for troubleshooting? You shld have something in the app or an email address I can send this to!

  • Casual Listener
  • All I get is the black page with your logo in the middle. Very frustrating. I can't even listen to any music. Also, why do I have to post to this forum for troubleshooting? You shld have something in...
  • PatriciaD
  • Casual Listener
  • 304 Views
  • 4 replies
  • 0 likes
  • 304 Views
  • 4 replies
  • 0 likes

iPod Syncing

Good day everyone! I just wanna ask if it's possible to sync my iPod shuffle and iPod nano to spotify? I mean the songs I have on spotify.I have read that it's possible but I can't seem to find a step by step instruction. by the way I'm using a pc ru...

  • Newbie
  • Good day everyone!   I just wanna ask if it's possible to sync my iPod shuffle and iPod nano to spotify? I mean the songs I have on spotify. I have read that it's possible but I can't seem to...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

I Can not search

I Can not search correctly. After maling getting a notice of updating my app I can not search 2 words. For instance if I want to search Udo Lindenberg. I write Udo and then I Can write LIN but if I put one letter more The system tells me that an erro...

  • Casual Listener
  • I Can not search correctly. After maling getting a notice of updating my app I can not search 2 words. For instance if I want to search Udo Lindenberg. I write Udo and then I Can write LIN but if I p...
  • BlackLizard63
  • Gig Goer
  • 248 Views
  • 4 replies
  • 0 likes
  • 248 Views
  • 4 replies
  • 0 likes

Messages

My messages aren't loading at all on my desktop app. I have a Mac. Also I can't find the inbox on the IOS app. Help!

  • Newbie
  • My messages aren't loading at all on my desktop app. I have a Mac. Also I can't find the inbox on the IOS app. Help! 
  • Dreadlord
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

5.3.0 iPad rotation problem with new Circular typeface

When you are in the landscape view on the ipad with the circular typeface you are unable to press play/pause and cannot skip forwards and backwards, instead you go to browsing youth music again. Anyone else having this problem? using the iPad Air 2 u...

  • Casual Listener
  • When you are in the landscape view on the ipad with the circular typeface you are unable to press play/pause and cannot skip forwards and backwards, instead you go to browsing youth music again.&nbsp...
  • jeremyarbon
  • Casual Listener
  • 1280 Views
  • 4 replies
  • 0 likes
  • 5.3.0
    Ipad troubleshooting
    New Update
    problem
  • 1280 Views
  • 4 replies
  • 0 likes

iPhone unavailable for listening after it goes into lock screen

Anyway to fix this? I can pause the iPhone from my Mac but as soon as I hit play it will only play from my mac and not my iPhone. Seems like once the iPhone lock screen goes on you can no longer control it.

  • Music Fan
  • Anyway to fix this?  I can pause the iPhone from my Mac  but as soon as I hit play it will only play from my mac and not my iPhone.  Seems like once the iPhone lock screen goes on you ...
  • Jordi
  • Community Legend
  • 1560 Views
  • 1 replies
  • 0 likes
  • 1560 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect issues

Hi all I'm having issues with the Spotify Connect, I have a Spotify Premium account and I have 3 devices linked to the 1 account, my iPhone 5s, my son's iPhone 5 and my other son's iPad Mini there's is also 3 different playlists with each device sync...

  • Casual Listener
  • Hi all I'm having issues with the Spotify Connect, I have a Spotify Premium account and I have 3 devices linked to the 1 account, my iPhone 5s, my son's iPhone 5 and my other son's iPad Mini there's ...
  • hagegebenjamin
  • Music Fan
  • 4861 Views
  • 4 replies
  • 1 likes
  • 4861 Views
  • 4 replies
  • 1 likes

eq 5.1.0

I was just upgraded to 5.1.0 on iPhone 6. For some reason my Eq doesn't work. I press the EQ setting in setting and the menu option glows but doesn't open. I restarted and the problem hasnt resolved.

  • Newbie
  • I was just upgraded to 5.1.0 on iPhone 6. For some reason my Eq doesn't work. I press the EQ setting in setting and the menu option glows but doesn't open. I restarted and the problem hasnt resolved.
  • MattSuda
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

My menu has changed.

Since I downloaded Spotify, my menu (home, browse, search...) has been vertical and on the left. Seemingly out of no where, the other day, my menu changed and all the menu options are lined up at the bottom of the screen horizontally. Also, when I cl...

  • Casual Listener
  • Since I downloaded Spotify, my menu (home, browse, search...) has been vertical and on the left. Seemingly out of no where, the other day, my menu changed and all the menu options are lined up at the...
  • user-removed
  • Not applicable
  • 873 Views
  • 16 replies
  • 2 likes
  • 873 Views
  • 16 replies
  • 2 likes