Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226564 Views

53 replies

13 likes

  • 226564 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151654 Views

507 replies

108 likes

  • 151654 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106256 Views

19 replies

38 likes

  • 106256 Views
  • 19 replies
  • 38 likes

Deleting Songs

Can you delete songs in a group instead of doing each one individually? THanks

Casual Listener

Can you delete songs in a group instead of doing each one individually?   THanks 

Bittencourt

Spotify Star

717 Views

3 replies

0 likes

  • 717 Views
  • 3 replies
  • 0 likes

Resuming playback switches to Apple Music

I'm using bluetooth headphones. If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead? Anyone have any suggestions for how to stop it? I'm assuming it is something to do with suggested apps on IOS, but I don't...

Roadie

I'm using bluetooth headphones.  If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead?   Anyone have any suggestions for how to stop it?  I'...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

My spotify premium

Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and reinstalling the app. Please help so I'm not wasting ...

Newbie

Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and re...

osornios

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Not getting push notifications on my iPhone 6

I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification boxes. I have gone into my iPhone notification sett...

Newbie

I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification ...

user-removed

Not applicable

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
  • 0 likes

How do I remove downloaded songs?

I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the download...

Newbie

I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the downloa...

user-removed

Not applicable

14053 Views

2 replies

1 likes

  • 14053 Views
  • 2 replies
  • 1 likes

Can't find Chromecast in device list, iphone 6

I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2.Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc).However I can't find my CC in Spotifys device list(I find my mac...

Regular

I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2. Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc). However I...

stianl

Regular

1916 Views

5 replies

0 likes

  • 1916 Views
  • 5 replies
  • 0 likes

Existing messages not appearing on Iphone, only on Desktop

Hi, All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks

Visitor

Hi,   All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

Won't sync

Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help

Newbie

Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

iTunes gift card

I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?

Visitor

I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?

user-removed

Not applicable

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

delete my account

i want to delete my account cause there are a lot of problem on my old phone

Casual Listener

i want to delete my account cause there are a lot of problem on my old phone 

user-removed

Not applicable

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Solved!! App disapeared from iPhone

Hello everyone, This morning when I opened up my phone to listen to sweet music and I noticed that my app was missing from my phone. I'm unable to redownload it from the app store, when I click on the cloud it start showing the progress circle then i...

Regular

Hello everyone,   This morning when I opened up my phone to listen to sweet music and I noticed that my app was missing from my phone. I'm unable to redownload it from the app store, when I cl...

user-removed

Not applicable

3812 Views

11 replies

0 likes

  • 3812 Views
  • 11 replies
  • 0 likes

Solved!! Ipod Touch 5th Gen

Hi, I am looking into buying an ipod touch which I would like for my stored music but I also liked the idea of using Spotify on there (use it on iphone and ipad currently) But reading through some posts I don't understand whether Spotify works with i...

Casual Listener

Hi,   I am looking into buying an ipod touch which I would like for my stored music but I also liked the idea of using Spotify on there (use it on iphone and ipad currently)   But readi...

Swanny

Community Legend

2572 Views

1 replies

0 likes

  • 2572 Views
  • 1 replies
  • 0 likes

Apple Watch can no longer skip songs or go back

Up until today I'm assuming with the new iOS update 9.3.2 or maybe even a Spotify update I was able to control my music. Now I am only able to play/pause songs where before I could also skip forward and backwards. Please fix this I loved using Spotif...

Casual Listener

Up until today I'm assuming with the new iOS update 9.3.2 or maybe even a Spotify update I was able to control my music. Now I am only able to play/pause songs where before I could also skip forward ...

Rangerschaz

Casual Listener

2371 Views

2 replies

0 likes

  • 2371 Views
  • 2 replies
  • 0 likes

delete my accou

i want to delete my account cause there are a lot of problem on my old phone

Casual Listener

i want to delete my account cause there are a lot of problem on my old phone 

user-removed

Not applicable

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Spotify on ipad can't be opened

Hello, I used Spotifiy on iPad without any problems until some days ago. Suddenly, the application's got inactive and the brand name under the icon was no longer Spotify but "clean ...". When I click to open the app, it does not react. I've updated t...

Casual Listener

Hello, I used Spotifiy on iPad without any problems until some days ago. Suddenly, the application's got inactive and the brand name under the icon was no longer Spotify but ...

Marmouzet

Casual Listener

370 Views

2 replies

0 likes

  • 370 Views
  • 2 replies
  • 0 likes

New iPhone - lost PREMIUM, only gives me FREE version

We have a "Share Everything" plan with Rogers, and we pay to have PREMIUM on up to 3 devices. On Feb 22, 2016 my husband and I both got PREMIUM on each of our iPhones and everything was working great. Then my husband got a new iPhone 5s in March/Apri...

Visitor

We have a "Share Everything" plan with Rogers, and we pay to have PREMIUM on up to 3 devices.  On Feb 22, 2016 my husband and I both got PREMIUM on each of our iPhones and everything was working...

the_irrigator

Newbie

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Playlist is sleeping

When I send my Playlist to a friend it's says that the Playlist is sleeping. Why is it sleeping? Is it because I don't have premium?

Casual Listener

When I send my Playlist to a friend it's says that the Playlist is sleeping. Why is it sleeping? Is it because I don't have premium?

Bittencourt

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Premium disappeared!

Today my Spotify premium has changed to free, I have followed the steps and logged out and back in, then deleted and re loaded the app but it still hasn't worked. I'm currently on holiday abroad and not looking forward to a 4 hour plane ride with no ...

Casual Listener

Today my Spotify premium has changed to free, I have followed the steps and logged out and back in, then deleted and re loaded the app but it still hasn't worked. I'm currently on holiday abroad and ...

StacieD83

Casual Listener

512 Views

4 replies

0 likes

  • 512 Views
  • 4 replies
  • 0 likes

deleted song by song.

PleaseI accidentally deleted a song from your favorite songs. You do not know how to restore it? thanks

Newbie

Please I accidentally deleted a song from your favorite songs. You do not know how to restore it?   thanks

osornios

Spotify Star

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for subscription

I'm being charged twice for the Premium.$9.99 though Spotify, $12.99 though apple.How do I fix this?

Newbie

I'm being charged twice for the Premium. $9.99 though Spotify, $12.99 though apple. How do I fix this?

osornios

Spotify Star

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes