Spotify Community

user-removed · 2018-03-31

My money was taken but premium not approved

Bittencourt · 2018-03-31

Hi @user-removed, welcome to the Spotify community!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Premium