Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Queue

Queue

Plan

Premium

Country

United States

Device

(iPhone 7+

Operating System

(iOS 10

My Question or Issue

When i add songs to the queue, it confirms they have been added but they do not show up or play in the queue order. If i click the shuffle button none of the songs shuffle or change in order 

Reply
1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

I'd also recommend updating to iOS 12.2 🙂


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Suggested posts