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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42527 Views
  • 15 replies
  • 36 likes
  • 42527 Views
  • 15 replies
  • 36 likes

Solved!! iPhone App Repeat Option

Anyone having any issues finding the repeat option on their iPhone? I just have the shuffle option now. My laptop app has it, but not my iPhone. I just noticed it today. PlanPremiumCountry USDeviceiPhone 7 Plus My Question or Issue

  • Casual Listener
  • Anyone having any issues finding the repeat option on their iPhone? I just have the shuffle option now. My laptop app has it, but not my iPhone. I just noticed it today.   Plan Premium Count...
  • jonesqd0
  • Casual Listener
  • 912 Views
  • 2 replies
  • 1 likes
  • 912 Views
  • 2 replies
  • 1 likes

Browse artist by song > Missing in update??

Hi guys.Spotify recently updated on my phone, and I can no longer browse through an artists' songs/singles. For example, I select Radiohead, and used to be able to find their singles - like Ill Wind and Supercollider. Now when I browse radiohead I on...

  • Newbie
  •   Hi guys. Spotify recently updated on my phone, and I can no longer browse through an artists' songs/singles. For example, I select Radiohead, and used to be able to find their singles - like...
  • zachstover25
  • Newbie
  • 385 Views
  • 1 replies
  • 2 likes
  • 385 Views
  • 1 replies
  • 2 likes

My Saved Albums Are Gone

PlanFreeCountry USDeviceiPhone XSOperating Systemios 12 My Question or Issue My issue is that I got the new Spotify update and the Your Library section has the playlist section which has my playlists but the next section which is Artits has no artist...

  • Newbie
  • Plan Free Country  US Device iPhone XS Operating System ios 12   My Question or Issue  My issue is that I got the new Spotify update and the Your Library section has the play...
  • 631 Views
  • 0 replies
  • 6 likes
  • 631 Views
  • 0 replies
  • 6 likes

App doesn't remember last song played when i close and restart the app

PlanPremiumCountry U.S.DeviceIphone 6sOperating SystemIOS 12.1.2 My Question or Issue so i listen to a downloaded playlist on my morning and evening commute. starting on monday i start my playlist on shuffle. i pause the playlist and close the app wh...

  • Newbie
  • Plan Premium Country  U.S. Device Iphone 6s Operating System IOS 12.1.2   My Question or Issue  so i listen to a downloaded playlist on my morning and evening commute. starti...
  • 736 Views
  • 0 replies
  • 6 likes
  • 736 Views
  • 0 replies
  • 6 likes

Some songs not playing

My Question or IssueI have an iPhone 6S which works fine. Spotify is updated and works almost perfectly. I will open it up and play my music which works great, but some songs in particular just wont play. I will be going through my playlist like norm...

  • Newbie
  •   My Question or Issue I have an iPhone 6S which works fine. Spotify is updated and works almost perfectly. I will open it up and play my music which works great, but some songs in particular ...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

How to keep song and album libraries separate?

PlanPremiumCountryFrance DeviceiPhone 7 and windowsOperating SystemiOS 10, Windows 10 My Question or IssueI was previously able to save a song without it going to my albums and saving an album without going into songs, which I liked a lot. However, i...

  • Casual Listener
  • Plan Premium Country France  Device iPhone 7 and windows Operating System iOS 10,  Windows 10   My Question or Issue I was previously able to save a song without it going to ...
  • BudMan1
  • Casual Listener
  • 1583 Views
  • 4 replies
  • 7 likes
  • Albums
    music
  • 1583 Views
  • 4 replies
  • 7 likes

Where is radio like/dislike?

Plan: PremiumCountry: USDevice: iPhone 7Operating System: ios 12.1.4 The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/clash icon. Aside from the general library, the radio feature is hands down the best feature ...

  • Music Fan
  • Plan: Premium Country: US Device: iPhone 7 Operating System: ios 12.1.4     The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/clas...
  • 403 Views
  • 0 replies
  • 2 likes
  • 403 Views
  • 0 replies
  • 2 likes

Search within playlists

After the last update for spotify on iOS, I found that when I search on my playlist it no longer will play from the entire playlist, but rather from only the search results. I thought the latest update would fix this, but to no avail. My playlist per...

  • Newbie
  • After the last update for spotify on iOS, I found that when I search on my playlist it no longer will play from the entire playlist, but rather from only the search results. I thought the latest upda...
  • 304 Views
  • 0 replies
  • 1 likes
  • 304 Views
  • 0 replies
  • 1 likes

Spotify Connect - Can´t play this right now. From Iphone only.

PlanPremiumCountryNorway Device(iPhone XS)Operating System(iOS 12.1.4) Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my Windows desktop. I recently made changes to my firewall rules, but I have no clue anymor...

  • Newbie
  • Plan Premium Country Norway  Device (iPhone XS) Operating System (iOS 12.1.4)   Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my...
  • 479 Views
  • 0 replies
  • 0 likes
  • 479 Views
  • 0 replies
  • 0 likes

Songs Timer

Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone? It stays on for my MacBook computer but not on the iphone! Help please!

  • Regular
  •     Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone?   It stays on f...
  • Bethany_Dawn
  • Community Legend
  • 519 Views
  • 3 replies
  • 0 likes
  • 519 Views
  • 3 replies
  • 0 likes

Updates on the 'Album' tab and 'save' feature

UPDATE VERSION 8.4.91 The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I have 'saved' which downloaded every song in those albums wit...

  • Regular
  • UPDATE VERSION 8.4.91   The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I ...
  • yoloswagga47
  • Regular
  • 7512 Views
  • 4 replies
  • 25 likes
  • 7512 Views
  • 4 replies
  • 25 likes

Daily Mix turned into a shuffle playlist by itself

PlanFreeCountry Canada DeviceiPhone 7Operating SystemiOS 12 My Question or Issue Title explains it all

  • Casual Listener
  •   Plan Free Country  Canada   Device iPhone 7 Operating System iOS 12   My Question or Issue  Title explains it all
  • Lexi15388
  • Casual Listener
  • 5610 Views
  • 5 replies
  • 3 likes
  • 5610 Views
  • 5 replies
  • 3 likes

Songs keep stopping on PS4

My Question or Issue I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve even connected to my PS4 and it’s having the same problem. Anyone...

  • Newbie
  •  My Question or Issue  I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve e...
  • Loxer
  • Community Legend
  • 1727 Views
  • 2 replies
  • 1 likes
  • 1727 Views
  • 2 replies
  • 1 likes

[Radio] Dislike button missing

PlanPremiumCountry USADeviceIphone 10rOperating SystemIOS 12 My Question or Issue Whenever i make a radio for an artist, song, or album there is not like or dislike button just a button to add it to my library. How do I get these buttons back?

  • Newbie
  • Plan Premium Country  USA Device Iphone 10r Operating System IOS 12   My Question or Issue  Whenever i make a radio for an artist, song, or album there is not like or dislike...
  • 399 Views
  • 0 replies
  • 1 likes
  • 399 Views
  • 0 replies
  • 1 likes

WIndows 10 sync not working with IOS again!!!!!

PlanPremiumCountryUS DeviceXR and TabletOperating System Windows 10IOS 12.1.4 My Question or IssueSometime in January I noticed that many of my local songs had gone missing from my playlists yet again. Not only have I uninstalled/reinstalled all of t...

  • Regular
  • Plan Premium Country US  Device XR and Tablet Operating System   Windows 10 IOS 12.1.4    My Question or Issue Sometime in January I noticed that many of my local song...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

I can’t dislike a particular song.

PremiumUnited States iPhone 7 plus iOS 12.1 I'm in my “Discover Weekly” playlist. On most songs I’m able to like or dislike, but on one I can’t. The like button is replaced with the shuffle button and the dislike button is replaced with the repeat bu...

2EF9E9D4-D0B8-4580-B73A-C8F09EBD386F.jpeg
  • Newbie
  • Premium United States   iPhone 7 plus  iOS 12.1   I'm in my “Discover Weekly” playlist. On most songs I’m able to like or dislike, but on one I can’t. The like button is replaced...
  • melanierw
  • Newbie
  • 6300 Views
  • 2 replies
  • 19 likes
  • 6300 Views
  • 2 replies
  • 19 likes

Google Maps/Spotify Integration: Google Maps navigation voice prompts stop Spotify Audio Playback

Spotify iPhone App None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueWhen playing audio over Blueto...

  • Newbie
  • Spotify iPhone App None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA  Device iPhone 8 Operati...
  • 922 Views
  • 0 replies
  • 11 likes
  • 922 Views
  • 0 replies
  • 11 likes

Lost Artists and Albums

PlanPremium My Question or Issue After downloading the update three days ago, I can no longer find all my artists and albums from “favorited” songs. This makes it reall hard to listen to an artist and only the songs I’ve liked. I used to have tons of...

  • Newbie
  • Plan Premium   My Question or Issue  After downloading the update three days ago, I can no longer find all my artists and albums from “favorited” songs. This makes it reall hard to list...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Lost Albums after downloading new Version

My Question or Issue On my iPad App are hundreds of Albums missing after downloading the new Version.I.e. I go to „die drei Fragezeichen „ then click on „See discography „ and it goes no further then No. 105. That means, that 104 Albums disappeared.T...

  • Regular
  •     My Question or Issue  On my iPad App are hundreds of Albums missing after downloading the new Version. I.e. I go to „die drei Fragezeichen „ then click on „See discography „ an...
  • vitamins
  • Casual Listener
  • 473 Views
  • 2 replies
  • 2 likes
  • 473 Views
  • 2 replies
  • 2 likes

Still missing Albums

PlanPremiumCountryGermanyDeviceiPad Operating SystemIOS Still missing 100‘s of Albums on my iPad App after downloading the newest Version. When I use the „see discography“ Button (which was „alle Alben“ in German before), there are so many Albums mis...

  • Regular
  • Plan Premium Country Germany Device iPad  Operating System IOS  Still missing 100‘s of Albums on my iPad App after downloading the newest Version. When I use the „see discography“ B...
  • vitamins
  • Casual Listener
  • 694 Views
  • 1 replies
  • 5 likes
  • 694 Views
  • 1 replies
  • 5 likes