Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232496 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
114101 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
442951 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303915 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremium familyCountryUSADevice(iPhone XS MAXM and ipad air.Operating System(iOS 12.1 ? My Question or IssueI added a family member to my account. They downloaded the Spotify app simultaneously on an iPhone XS max and an older iPad air. There is n...
Plan Premium family Country USA Device (iPhone XS MAXM and ipad air. Operating System (iOS 12.1 ? My Question or Issue I added a family member to my account. They downloaded the Spot...
915 Views
0 replies
0 likes
Spotify keeps giving the error of "No internect connection" or "Spotify is offline" even when I have plenty of cell signal (4G/LTE). I have a Premium subscription in the US on an iPhone 5 (OS 11.3.1). This has been happening for a number of weeks and...
Spotify keeps giving the error of "No internect connection" or "Spotify is offline" even when I have plenty of cell signal (4G/LTE). I have a Premium subscription in the US on an iPhone 5 (OS 11.3.1)...
Community Legend
935 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helpCountryU.K.DeviceIpadOperating SystemIOS My Question or IssueIs it possible for a premium subscription to use two ipads with separate...
None of the below information is required. However, the more you provide the easier it will be for us to try and help Country U.K. Device Ipad Operating System IOS My Question or Issue...
Community Legend
672 Views
1 replies
0 likes
Hi, I am currently using free Spotify and have been doing so for the past 2 years on my PC and iPhone 7 Plus. Recently, I went on holiday to Vietnam for 12 days and the first thing I noticed when I tried to open Spotify on my first day there, is that...
Hi, I am currently using free Spotify and have been doing so for the past 2 years on my PC and iPhone 7 Plus. Recently, I went on holiday to Vietnam for 12 days and the first thing I noticed when I t...
667 Views
0 replies
0 likes
This has been happening for the past 2-3 months, but it has not been a big issue until now. My music is skipping, pausing, and/or playing some random artist that I've never looked up on both my mobile device and my laptop (this happens whether i have...
This has been happening for the past 2-3 months, but it has not been a big issue until now. My music is skipping, pausing, and/or playing some random artist that I've never looked up on both my mobil...
562 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 7 PlusOperating SystemiOS 12.2 My Question or IssueSpotify will not play via Bluetooth or charging cable conncection in my 2015 Fiat. It will show the srub icon bar moving as if it is playing but it will not have aud...
Plan Premium Country USA Device iPhone 7 Plus Operating System iOS 12.2 My Question or Issue Spotify will not play via Bluetooth or charging cable conncection in my 2015 Fiat. It wil...
1003 Views
0 replies
1 likes
FEATURE REQUEST:that we can designate one playlist as STICKY ... and it would laways be on the TOP of the list of playlists. Would make it easier to find our favorite playlist, especially while driving and using the app,
FEATURE REQUEST: that we can designate one playlist as STICKY ... and it would laways be on the TOP of the list of playlists. Would make it easier to find our favorite playlist, especially while dri...
Community Legend
1564 Views
8 replies
0 likes
PlanPremiumCountrySpainDeviceiPhone 6S + iWatch Series 2Operating SystemiOS12.2 / WatchOS5.2 My Question or IssueI recently restored a backup from iCloud on a brand new iPhone I’ve got. Spotify remained there as part of the restore and iWatch got res...
Plan Premium Country Spain Device iPhone 6S + iWatch Series 2 Operating System iOS12.2 / WatchOS5.2 My Question or Issue I recently restored a backup from iCloud on a brand n...
Casual Listener
1201 Views
1 replies
0 likes
Plan: PremiumCountry: UK Device: iPhone XR Hi, I seem to be experiencing a problem when I add songs to playlists on iPhone. When I open Spotify on my Mac, the songs I have saved on my iPhone do not syncronise to my desktop. I've reinstalled spotify o...
Plan: Premium Country: UK Device: iPhone XR Hi, I seem to be experiencing a problem when I add songs to playlists on iPhone. When I open Spotify on my Mac, the so...
Community Legend
787 Views
2 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEverytime I try to share music to my insta story it just loads my news feed? I’m on latest update on both apps and have uninstalled, lo...
Plan Premium Country US Device iPhone 8 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Everytime I try to share music to my insta story it ju...
Community Legend
599 Views
1 replies
0 likes
premiumiphone XMy Question or Issue All artists used to display in the artists section of Spotify - how I often used to listen to songs - and now only 10 or 20 artists show and Spotify prompts me to add an artist already in my library. It happened ab...
premium iphone X My Question or Issue All artists used to display in the artists section of Spotify - how I often used to listen to songs - and now only 10 or 20 artists sh...
Music Fan
1106 Views
2 replies
1 likes
PlanFreeCountryUKDeviceiPadOperating System(iOS 10, Android O My Question or IssueSpotify will not let my edit my playlists anymore. I used to be able to re-order the songs in my playlist, but after the update the edit feature is gone. I have tried s...
Plan Free Country UK Device iPad Operating System (iOS 10, Android O My Question or Issue Spotify will not let my edit my playlists anymore. I used to be able to re-order the so...
Community Legend
690 Views
1 replies
0 likes
PlanPremiumCountryScotlandDeviceiPhone XOperating SystemiOS 12.2 My Question or IssueWhen listening to certain songs, some vocals sound distant. They are very quiet and sometimes they have a slight echo, depending on the song. (An example of this is ...
Plan Premium Country Scotland Device iPhone X Operating System iOS 12.2 My Question or Issue When listening to certain songs, some vocals sound distant. They are very quiet a...
Not applicable
865 Views
4 replies
0 likes
PlanPremiumCountryFranceDeviceiPhone 6sOperating SystemiOS 12.2 My Question or IssueAs soon as the Spotify app leaves my screen, either when I lock the phone or change app, the music stops. It only works when app is visible on the screen... could you...
Plan Premium Country France Device iPhone 6s Operating System iOS 12.2 My Question or Issue As soon as the Spotify app leaves my screen, either when I lock the phone or change app, t...
Community Legend
518 Views
1 replies
0 likes
Wenn ich über Spotify einen Song finde, kann ich ihn über das grüne Herz in meine Bibliothek aufnehmen, ich sehe ihn dann z.B. unter dem Reiter "Songs", in dem alle meine Bibliothek-Titel einsehbar sind, richtig? Wenn ich über Shazam einen Titel shaz...
Wenn ich über Spotify einen Song finde, kann ich ihn über das grüne Herz in meine Bibliothek aufnehmen, ich sehe ihn dann z.B. unter dem Reiter "Songs", in dem alle meine Bibliothek-Titel einsehbar s...
Composer
5625 Views
1 replies
0 likes
Just to inform, I have recently given up posting here from my iPhone (7+ 12.2) as even when the Verification is fine, I often get a warning that was not ok after posting a comment. I’ve averaged it at about 1 in 5 attempts. I’d love to be able to add...
Just to inform, I have recently given up posting here from my iPhone (7+ 12.2) as even when the Verification is fine, I often get a warning that was not ok after posting a comment. I’ve averaged it a...
Music Fan
605 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone XS Operating SystemiOS 12 My Question or IssueThe volume when I cast through my google chrome cast to my tv fluctuates up and down on its own with every song and it’s super annoying. If i can’t find a solution the...
Plan Premium Country Canada Device iPhone XS Operating System iOS 12 My Question or Issue The volume when I cast through my google chrome cast to my tv fluctuates up an...
635 Views
0 replies
0 likes
Plan PremiumCountry USADevice iPhone XSOperating System iOS 12.2 My Question or Issue Using CarPlay in BMW, Spotify plays the first 2 seconds of a song and then goes silent. The song appears to still be going, but no audio output comes through the sp...
Plan Premium Country USA Device iPhone XS Operating System iOS 12.2 My Question or Issue Using CarPlay in BMW, Spotify plays the first 2 seconds of a song and then goes silent. T...
Casual Listener
5396 Views
5 replies
3 likes
PlanPremium CountryUS DeviceiPhone XR My Question or IssueI am not seeing any option to enable Spotify Voice. Spotify isn't listed in my phone's microphone permissions, and a long press on the search button in the app doesn't trigger the voice prompt...
Plan Premium Country US Device iPhone XR My Question or Issue I am not seeing any option to enable Spotify Voice. Spotify isn't listed in my phone's microphone pe...
576 Views
0 replies
0 likes
PlanPremiumCountryU.S.DeviceiPhone 8Operating SystemIOS 12.2 My Question or IssueFor some reason, I figured out the gapless playback option while scrolling through an official playlist from "Power Gaming". During a song I switched to the next to have...
Plan Premium Country U.S. Device iPhone 8 Operating System IOS 12.2 My Question or Issue For some reason, I figured out the gapless playback option while scrolling through an officia...
Spotify Star
1208 Views
1 replies
0 likes
