Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 443 Views
  • 2 replies
  • 3 likes
  • 443 Views
  • 2 replies
  • 3 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 16049 Views
  • 1 replies
  • 2 likes
  • 16049 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 88790 Views
  • 125 replies
  • 33 likes
  • 88790 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20851 Views
  • 8 replies
  • 0 likes
  • 20851 Views
  • 8 replies
  • 0 likes

Solved!! Won’t play unless on WiFi. VERY LAME

It won’t play unless it’s connected to WiFi. I can’t find an answer as to any setting for this. The private listen doesn’t make any difference. Is there some block when using data? I have unlimited so I don’t Need this. Just redownloaded it to no ava...

  • Casual Listener
  • It won’t play unless it’s connected to WiFi. I can’t find an answer as to any setting for this. The private listen doesn’t make any difference. Is there some block when using data? I have unlimited s...
  • Ramsickle13
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Premium Paused/Different Country

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S9+, Samsung Galaxy Note8Operating SystemAndroid Version 8.0.0 My Question or IssueI have 2 concerns which need attention: 1.) My premium has been paused, however, the SMART Postpaid account which is ...

  • Visitor
  •   Plan Premium Country Philippines Device Samsung Galaxy S9+, Samsung Galaxy Note8 Operating System Android Version 8.0.0   My Question or Issue I have 2 concerns which need atte...
  • user-removed
  • Not applicable
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Will not play the ONLY song in Playlist

PlanFreeCountry DeviceiPhone 7Operating SystemiOS 10 ? Latested update My Question or Issue Added ONE song to a new playlist.Spotify decided to add 10 or more song, that I removed so I only have 1 song.Hit suffle since that is the only button availab...

  • Newbie
  •   Plan Free Country   Device iPhone 7 Operating System iOS 10 ?   Latested update   My Question or Issue  Added ONE song to a new playlist. Spotify deci...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Optimizing for new ipads and new interface

PlanFree/PremiumCountry Device(iPhone x, Macbook Pro late 2016, ipad pro 11``Operating System(iOS 12 Android Oreo, Windows 10,etc.) My Question or Issue Can we expect a better interface for the ipad? And optimizeimg for the the new pro models?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone x, Macbook Pro late 2016, ipad pro 11`` Operating System (iOS 12 Android Oreo, Windows 10,etc.)   My Question or Issue  Can we...
  • 391 Views
  • 0 replies
  • 9 likes
  • 391 Views
  • 0 replies
  • 9 likes

Guests can’t see Echo devices

When guests come over they cannot see any Echo devices when connected to WiFi. I feel it should be easy for a guest to just connect to WiFi and play their songs/playlists. They have their own Spotify account.

  • Newbie
  •  When guests come over they cannot see any Echo devices when connected to WiFi. I feel it should be easy for a guest to just connect to WiFi and play their songs/playlists. They have their own S...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

I cant find a heart button on play screen

PlanPremiumCountry CanadaDeviceIphone 7+, mac book pro retina 15Operating System(iOS 12My Question or Issue The Heart button is missing on my Spotify play screen and Mac book..... But my friends have the heart button!! Anyone know why the Heart butto...

9ACEC687-F935-410F-AA86-CA19A75F2597.png
  • Newbie
  •     Plan Premium Country  Canada Device Iphone 7+, mac book pro retina 15 Operating System (iOS 12 My Question or Issue  The Heart button is missing on my Spotify p...
  • landonharris88
  • Composer
  • 2003 Views
  • 1 replies
  • 0 likes
  • Heart button
  • 2003 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not Optimized for iPhone XS Max

Good evening, I bought a new iPhone XS Max and downloaded the app just fine. Everything worked perfectly - the font was ideal, fonts were not too large and the general app fit perfectly with the size of the screen. I then decided to restore and backu...

  • Newbie
  • Good evening, I bought a new iPhone XS Max and downloaded the app just fine. Everything worked perfectly - the font was ideal, fonts were not too large and the general app fit perfectly with the...
  • Guido
  • Spotify Legend
  • 5595 Views
  • 14 replies
  • 0 likes
  • 5595 Views
  • 14 replies
  • 0 likes

Push notifcations not working

I have had a Spotify account that was initially created because my first account was LOCKED to a Facebook account I wanted to delete. Ever since the playlists were transferred to a new account, I have not received a push notification. I have many dev...

  • Regular
  • I have had a Spotify account that was initially created because my first account was LOCKED to a Facebook account I wanted to delete. Ever since the playlists were transferred to a new account, I hav...
  • funkthew0rld
  • Regular
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unsaved song will not leave library

PlanPremiumCountry USADeviceiPhone 7 Plus and Windows 7 DesktopOperating SystemiOS, Windows My Question or IssueI deleted all my songs from the library so I could start fresh but there is one song despite not even being available for streaming will n...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 7 Plus and Windows 7 Desktop Operating System iOS, Windows   My Question or Issue I deleted all my songs from the library so I could start ...
  • Katerina
  • Spotify Legend
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mix Issues

PlanPremiumCountryUK DeviceiPad ProOperating SystemiOS 12.1 My Question or Issue When I switch from listening to an album to a daily play list or play list of any kind, it will play the first track of the mix/playlist but then it will go back to play...

  • Casual Listener
  • Plan Premium Country UK  Device iPad Pro Operating System iOS 12.1   My Question or Issue  When I switch from listening to an album to a daily play list or play list of any k...
  • Katerina
  • Spotify Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Music sound lower when downloaded

Hey! I use an iPhone 8 Plus with premium account. When I listened music on streaming the sound is good but when I download the songs they sound very low, I have set up both streaming and download quality as high quality. Does anyone have the same pro...

  • Casual Listener
  • Hey! I use an iPhone 8 Plus with premium account. When I listened music on streaming the sound is good but when I download the songs they sound very low, I have set up both streaming and download qua...
  • iustinr
  • Composer
  • 1952 Views
  • 2 replies
  • 0 likes
  • 1952 Views
  • 2 replies
  • 0 likes

Solved!! Can't use Navigation with Offline Mode

Premium userios12.1iphone XS Max I can't seem to link Spotify to Google Maps or Waze when Spotify is in offline mode. I'm trying to play from my downloaded list only, which works fine by itself when offline, but when using car navigation it won't sho...

  • Newbie
  •   Premium user ios12.1 iphone XS Max   I can't seem to link Spotify to Google Maps or Waze when Spotify is in offline mode.   I'm trying to play from my downloaded list only, wh...
  • landonharris88
  • Composer
  • 1035 Views
  • 1 replies
  • 0 likes
  • 1035 Views
  • 1 replies
  • 0 likes

Can I play local files FROM iPhone?

I would like to be able to play local music from my iPhone through the iPhone app. All the answers related to playing music from a local source tell me to fix it from the desktop app. However, the music on my Mac and iPhone isn't synced and all the s...

  • Newbie
  • I would like to be able to play local music from my iPhone through the iPhone app. All the answers related to playing music from a local source tell me to fix it from the desktop app. ...
  • jsannn
  • Community Legend
  • 1118 Views
  • 1 replies
  • 0 likes
  • 1118 Views
  • 1 replies
  • 0 likes

**bleep**’s guide to syncing playlists between devices – please!

Hi I have a very simple wish, namely all I want to do is to sync the Spotify playlists on my PC with those on my IPad. My motivation for doing this is that, rather than having to switch on the PC to stream music to my Bluetooth speaker, I’d much rath...

  • Regular
  • Hi   I have a very simple wish, namely all I want to do is to sync the Spotify playlists on my PC with those on my IPad. My motivation for doing this is that, rather than having to switch on t...
  • CarterUSM
  • Regular
  • 1122 Views
  • 2 replies
  • 0 likes
  • 1122 Views
  • 2 replies
  • 0 likes

My artist profile pic not showing

I have music on my artist page i had claim, and change the profile photo but 3-4 days later it still wont show and nor wont my verify wont show either. Im going through distrokid so it should have been working. Need help. My artist page is Kyng Marci...

  • Regular
  • I have music on my artist page i had claim, and change the profile photo but 3-4 days later it still wont show and nor wont my verify wont show either. Im going through distrokid so it should have be...
  • 477 Views
  • 0 replies
  • 0 likes
  • Greedy Gang Empire
  • 477 Views
  • 0 replies
  • 0 likes

Solved!! i pad 1 connection problems

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have an I pad 1. The very first one produced. It is pretty useless for anything apart from playing spotify through my ipad docking stereo sy...

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have an I pad 1. The very first one produced...
  • wheelermark
  • Casual Listener
  • 826 Views
  • 2 replies
  • 0 likes
  • 826 Views
  • 2 replies
  • 0 likes

No shuffle while connected to USB in car.

Hey, since the recent iOS update my Premium account now won’t shuffle my playlists in my car. I hit shuffle play and it will go to a random song and the shuffle icon turns off. As soon as I turn it back on, it turns off again. Any ideas?

  • Casual Listener
  • Hey, since the recent iOS update my Premium account now won’t shuffle my playlists in my car. I hit shuffle play and it will go to a random song and the shuffle icon turns off. As soon as I turn it b...
  • username_taken
  • Regular
  • 1060 Views
  • 1 replies
  • 0 likes
  • 1060 Views
  • 1 replies
  • 0 likes

Spotify sagt, ich bin offline (iOS)

Hallo Ich bin wirklich verzweifelt. Habe schon alle Beiträge zu diesem Thema hier im Forum gelesen. Auch die englischen. Auf meinem iPhone 8 Plus mit iOS 12.1 und der neuesten Spotify-App bekomme ich immer die Info, ich sei offline wenn ich LTE ofer ...

  • Music Fan
  • Hallo   Ich bin wirklich verzweifelt. Habe schon alle Beiträge zu diesem Thema hier im Forum gelesen. Auch die englischen.   Auf meinem iPhone 8 Plus mit iOS 12.1 und der neuesten Spoti...
  • 483 Views
  • 0 replies
  • 0 likes
  • 483 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Spotify client is broken, need help

Plan: PremiumCountry: Sweden Device: iPhone XMy Question or Issue Hi, my Spotify client has been acting wierd lately and I cant find a way to fix it.When I search for an artist and hit see all songs and I pick a song to play I expect to hear the next...

  • Regular
  •   Plan: Premium Country: Sweden  Device: iPhone X My Question or Issue   Hi, my Spotify client has been acting wierd lately and I cant find a way to fix it. When I search f...
  • darkns
  • Regular
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

I'm a Premium user and I can't find the readio option I have version 8.4.79.933

I'm a Premium user and I can't find the readio option I have version 8.4.79.933 on iPhone 6s Plus----------------------------PlanPremiumCountry USADevice(iPhone 6s Plus)Operating System(iOS 12) My Question or Issue Where is the radio option? after up...

  • Newbie
  • I'm a Premium user and I can't find the readio option I have version 8.4.79.933 on iPhone 6s Plus ---------------------------- Plan Premium Country  USA Device (iPhone 6s Plus) Operating...
  • darkns
  • Regular
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes