Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36937 Views
  • 15 replies
  • 36 likes
  • 36937 Views
  • 15 replies
  • 36 likes

Spotify Connect - Can´t play this right now. From Iphone only.

PlanPremiumCountryNorway Device(iPhone XS)Operating System(iOS 12.1.4) Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my Windows desktop. I recently made changes to my firewall rules, but I have no clue anymor...

  • Newbie
  • Plan Premium Country Norway  Device (iPhone XS) Operating System (iOS 12.1.4)   Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Songs Timer

Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone? It stays on for my MacBook computer but not on the iphone! Help please!

  • Regular
  •     Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone?   It stays on f...
  • Bethany_Dawn
  • Community Legend
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Updates on the 'Album' tab and 'save' feature

UPDATE VERSION 8.4.91 The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I have 'saved' which downloaded every song in those albums wit...

  • Regular
  • UPDATE VERSION 8.4.91   The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I ...
  • yoloswagga47
  • Regular
  • 7478 Views
  • 4 replies
  • 25 likes
  • 7478 Views
  • 4 replies
  • 25 likes

Daily Mix turned into a shuffle playlist by itself

PlanFreeCountry Canada DeviceiPhone 7Operating SystemiOS 12 My Question or Issue Title explains it all

  • Casual Listener
  •   Plan Free Country  Canada   Device iPhone 7 Operating System iOS 12   My Question or Issue  Title explains it all
  • Lexi15388
  • Casual Listener
  • 5591 Views
  • 5 replies
  • 3 likes
  • 5591 Views
  • 5 replies
  • 3 likes

Songs keep stopping on PS4

My Question or Issue I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve even connected to my PS4 and it’s having the same problem. Anyone...

  • Newbie
  •  My Question or Issue  I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve e...
  • Loxer
  • Community Legend
  • 1695 Views
  • 2 replies
  • 1 likes
  • 1695 Views
  • 2 replies
  • 1 likes

[Radio] Dislike button missing

PlanPremiumCountry USADeviceIphone 10rOperating SystemIOS 12 My Question or Issue Whenever i make a radio for an artist, song, or album there is not like or dislike button just a button to add it to my library. How do I get these buttons back?

  • Newbie
  • Plan Premium Country  USA Device Iphone 10r Operating System IOS 12   My Question or Issue  Whenever i make a radio for an artist, song, or album there is not like or dislike...
  • 388 Views
  • 0 replies
  • 1 likes
  • 388 Views
  • 0 replies
  • 1 likes

WIndows 10 sync not working with IOS again!!!!!

PlanPremiumCountryUS DeviceXR and TabletOperating System Windows 10IOS 12.1.4 My Question or IssueSometime in January I noticed that many of my local songs had gone missing from my playlists yet again. Not only have I uninstalled/reinstalled all of t...

  • Regular
  • Plan Premium Country US  Device XR and Tablet Operating System   Windows 10 IOS 12.1.4    My Question or Issue Sometime in January I noticed that many of my local song...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

I can’t dislike a particular song.

PremiumUnited States iPhone 7 plus iOS 12.1 I'm in my “Discover Weekly” playlist. On most songs I’m able to like or dislike, but on one I can’t. The like button is replaced with the shuffle button and the dislike button is replaced with the repeat bu...

2EF9E9D4-D0B8-4580-B73A-C8F09EBD386F.jpeg
  • Newbie
  • Premium United States   iPhone 7 plus  iOS 12.1   I'm in my “Discover Weekly” playlist. On most songs I’m able to like or dislike, but on one I can’t. The like button is replaced...
  • melanierw
  • Newbie
  • 6283 Views
  • 2 replies
  • 19 likes
  • 6283 Views
  • 2 replies
  • 19 likes

Google Maps/Spotify Integration: Google Maps navigation voice prompts stop Spotify Audio Playback

Spotify iPhone App None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueWhen playing audio over Blueto...

  • Newbie
  • Spotify iPhone App None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA  Device iPhone 8 Operati...
  • 910 Views
  • 0 replies
  • 11 likes
  • 910 Views
  • 0 replies
  • 11 likes

Lost Artists and Albums

PlanPremium My Question or Issue After downloading the update three days ago, I can no longer find all my artists and albums from “favorited” songs. This makes it reall hard to listen to an artist and only the songs I’ve liked. I used to have tons of...

  • Newbie
  • Plan Premium   My Question or Issue  After downloading the update three days ago, I can no longer find all my artists and albums from “favorited” songs. This makes it reall hard to list...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Lost Albums after downloading new Version

My Question or Issue On my iPad App are hundreds of Albums missing after downloading the new Version.I.e. I go to „die drei Fragezeichen „ then click on „See discography „ and it goes no further then No. 105. That means, that 104 Albums disappeared.T...

  • Regular
  •     My Question or Issue  On my iPad App are hundreds of Albums missing after downloading the new Version. I.e. I go to „die drei Fragezeichen „ then click on „See discography „ an...
  • vitamins
  • Casual Listener
  • 464 Views
  • 2 replies
  • 2 likes
  • 464 Views
  • 2 replies
  • 2 likes

Still missing Albums

PlanPremiumCountryGermanyDeviceiPad Operating SystemIOS Still missing 100‘s of Albums on my iPad App after downloading the newest Version. When I use the „see discography“ Button (which was „alle Alben“ in German before), there are so many Albums mis...

  • Regular
  • Plan Premium Country Germany Device iPad  Operating System IOS  Still missing 100‘s of Albums on my iPad App after downloading the newest Version. When I use the „see discography“ B...
  • vitamins
  • Casual Listener
  • 684 Views
  • 1 replies
  • 5 likes
  • 684 Views
  • 1 replies
  • 5 likes

Problems in the reproduction row

PlanFree/PremiumCountry ArgentinaDevice(iPhone 7)Operating System(iOS 12) My Question or Issue I am not able to see the first song in the reproduction row when i hace more than one song in the reproduction line. However when i only have one song in t...

  • Newbie
  • Plan Free/Premium Country  Argentina Device (iPhone 7) Operating System (iOS 12)   My Question or Issue  I am not able to see the first song in the reproduction row when...
  • Loxer
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

cant see downlaoded songs

PlanPremiumCountry NorwayDeviceIphone xrOperating SystemiOS 12.1.4 I have downloaded some songs from utube and downloaded them to spotify, and i can see and paly the songs fine on my pc, but i cant even see songs ive downlaoded from youtube on my pho...

  • Newbie
  •   Plan Premium Country  Norway Device Iphone xr Operating System iOS 12.1.4   I have downloaded some songs from utube and downloaded them to spotify, and i can see and paly t...
  • 467 Views
  • 0 replies
  • 0 likes
  • Help
    Subscribed playlist download
    support
  • 467 Views
  • 0 replies
  • 0 likes

Buscar discos descargados sin conexion red

PlanPremiumCountry SpainDeviceiPhone 7Operating SystemiOS 12.1.4 Dentro de la aplicacion cuando estoy sin conexion red, donde puedo encontrar facilmente los discos o canciones descargadas, no encuentro ningun titular donde aparezca esto para poder ll...

  • Newbie
  • Plan Premium Country  Spain Device iPhone 7 Operating System iOS 12.1.4   Dentro de la aplicacion cuando estoy sin conexion red, donde puedo encontrar facilmente los discos o canci...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

App not loading on new phone!!!

PlanPremiumCountryusa DeviceiPhone 10xOperating SystemiOS 10 My Question or IssueI recently updated to a new phone and now my Spotify app won’t move beyond the loading screen! I can log into my account from my husbands phone and it works fine but not...

  • Newbie
  •   Plan Premium Country usa   Device iPhone 10x Operating System iOS 10   My Question or Issue I recently updated to a new phone and now my Spotify app won’t move beyond the...
  • Loxer
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • new phone
    not loading
    won’t open
  • 505 Views
  • 1 replies
  • 0 likes

Repeat feature

PlanFree/PremiumCountry IsDevice iPhone 8Operating System(iOS 10 or greater My Question or Issue I want to raise my ddisappointment and frustration with the new update having the repeat feature in a submenu is annoying

  • Newbie
  •   Plan Free/Premium Country  Is Device iPhone 8 Operating System (iOS 10 or greater    My Question or Issue  I want to raise my ddisappointment and frustration with...
  • Loxer
  • Community Legend
  • 361 Views
  • 1 replies
  • 4 likes
  • 361 Views
  • 1 replies
  • 4 likes

Repeat icon gone to submenu

For some reason, there’s only the favorite and shuffle controls next to the playback controls when I go to the playback view. Is there any way to swap the shuffle icon which I never use for the repeat icon I use multiple times a day?PlanPremiumCountr...

  • Newbie
  • For some reason, there’s only the favorite and shuffle controls next to the playback controls when I go to the playback view. Is there any way to swap the shuffle icon which I never use for the repea...
  • Loxer
  • Community Legend
  • 385 Views
  • 1 replies
  • 1 likes
  • 385 Views
  • 1 replies
  • 1 likes

Some local files won't play.

PlanPremiumCountry USADeviceiPhone7 My Question or Issue I have a bunch of songs (~130) on a playlist from my laptop. They're all local files and none of them are on Spotify already. Suddenly, on Friday I discovered that about 7 of these songs refuse...

  • Newbie
  • Plan Premium Country  USA Device iPhone7   My Question or Issue  I have a bunch of songs (~130) on a playlist from my laptop. They're all local files and none of them are on Sp...
  • Mantisentil
  • Community Legend
  • 517 Views
  • 1 replies
  • 1 likes
  • 517 Views
  • 1 replies
  • 1 likes

Invisible filter search text

Since a few updates, I am experiencing the following behavior on Spotify on iOS, running on an iPhone 6S: 1. Go to a list of songs (my own Songs list for instance)2. Scroll down to show the filter text input area3. Click the area to type some text Ob...

  • Regular
  • Since a few updates, I am experiencing the following behavior on Spotify on iOS, running on an iPhone 6S:   1. Go to a list of songs (my own Songs list for instance) 2. Scroll down to show th...
  • Loxer
  • Community Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes