Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68126 Views
  • 16 replies
  • 37 likes
  • 68126 Views
  • 16 replies
  • 37 likes

Solved!! Repeat Function Gone

Hello The button that once controlled the ability to repeat a playlist, or repeat a single song is gone. Remaining only is the shuffle icon in it's place. I have attached two screenshots. It seems I am not alone amongst users with this issue. Why rem...

  • Regular
  • Hello   The button that once controlled the ability to repeat a playlist, or repeat a single song is gone. Remaining only is the shuffle icon in it's place. I have attached two screenshots. It...
  • Bittencourt
  • Spotify Star
  • 1673 Views
  • 7 replies
  • 1 likes
  • 1673 Views
  • 7 replies
  • 1 likes

Lyrics on iphone

Hi, i had a problem with spotify app on my iPhone. I can’t see any lyrics in spotify. I was update to lastest version but it still doesn’t show anything. I use iphone X, ios 12.1.4 (lastest), my wife, too. But on her phone, spotify show the lyrics. S...

  • Visitor
  • Hi, i had a problem with spotify app on my iPhone. I can’t see any lyrics in spotify. I was update to lastest version but it still doesn’t show anything. I use iphone X, ios 12.1.4 (lastest), my wife...
  • 800 Views
  • 0 replies
  • 2 likes
  • 800 Views
  • 0 replies
  • 2 likes

[Playlists] See in which of my Playlists a Song is in

Plan premiumCountry USA Device iPhone 7Operating System There seems to of been an update to the app and I can no longer locate the buttons to thumbs up or thumbs down a song in the station I’ve created. Attached is a screenshot of what I see. Can any...

  • Casual Listener
  • Plan premium Country USA   Device iPhone 7 Operating System    There seems to of been an update to the app and I can no longer locate the buttons to thumbs up or thumbs down a so...
  • Bexy847
  • Casual Listener
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Stop changing the iOS app, Spotify.

PlanPremiumCountryUnited Kingdom.DeviceiPod Touch 6th GenerationOperating SystemiOS 11 My Question or IssueI am done with Spotify changing the UI for their iOS app. First, it was merging 2 of the buttons on the lower half on the screen to make the to...

unnamed.png unnamed.jpg
  • Roadie
  • Plan Premium Country United Kingdom. Device iPod Touch 6th Generation Operating System iOS 11   My Question or Issue I am done with Spotify changing the UI for their iOS app. First, it...
  • 925 Views
  • 0 replies
  • 1 likes
  • Behind the lyrics
    Fix
    help.
    iOS
    problem
    Spotify
  • 925 Views
  • 0 replies
  • 1 likes

Spotify update

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating System(Latest Android OS) My Question or Issue Is:Is spotify going to change the interface back and make the songs and artists easily viewable and organizable in the Music Library? It's bee...

  • Visitor
  • Plan Premium Country United States Device Samsung Note 8 Operating System (Latest Android OS)   My Question or Issue Is: Is spotify going to change the interface back and make the song...
  • 490 Views
  • 0 replies
  • 4 likes
  • 490 Views
  • 0 replies
  • 4 likes

More than one artist not shown on lock screen

PlanPremiumCountry India DeviceiPhone XOperating SystemiOS 12 My Question or IssueBasically when a song has more than one artist, all of them should be displayed separated by a comma on the device lock screen. But on the lock screen, only 1 artist's ...

  • Regular
  • Plan Premium Country India   Device iPhone X Operating System iOS 12   My Question or Issue Basically when a song has more than one artist, all of them should be displayed separ...
  • Sivapratap
  • Regular
  • 707 Views
  • 5 replies
  • 0 likes
  • 707 Views
  • 5 replies
  • 0 likes

iOS update

So this new update is pretty annoying. I don't even remember agreeing to update the app. Now I can't just go to my generic playlist and play whatever song I want. I have to scroll to find the song or be forced to listen to songs on shuffle. What it t...

  • Casual Listener
  • So this new update is pretty annoying. I don't even remember agreeing to update the app. Now I can't just go to my generic playlist and play whatever song I want. I have to scroll to find the song or...
  • 331 Views
  • 0 replies
  • 1 likes
  • 331 Views
  • 0 replies
  • 1 likes

Empty Playlists on iPhone

I can see/play all my playlists on my computer but many (but not all) of my playlists show as EMPTY on any of the iOS devices that I try. The playlist will even say that is 2-hours long but does not contain any songs. Some playlists show only a few s...

  • Casual Listener
  • I can see/play all my playlists on my computer but many (but not all) of my playlists show as EMPTY on any of the iOS devices that I try. The playlist will even say that is 2-hours long but does not ...
  • Loxer
  • Community Legend
  • 1265 Views
  • 3 replies
  • 0 likes
  • 1265 Views
  • 3 replies
  • 0 likes

HELP

Plan; PremiumCountry; US Device; iPhone XI don’t get service when i’m at work so i have to use the app offline which is fine, but when i end up getting service and try to use the app it automatically signs me out. not a huge deal but is very annoying...

  • Visitor
  • Plan; Premium Country; US   Device; iPhone X I don’t get service when i’m at work so i have to use the app offline which is fine, but when i end up getting service and try to use the ap...
  • Loxer
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution About Showing Lyric

PlanPremiumCountry Viet NamDeviceIphone XOperating SystemIos My Question or IssuesSo i have some problems with the lyric. I created a new Premium account for my friends yesterday and somehow none of the songs have lyric. However when try logging in t...

  • Newbie
  • Plan Premium Country  Viet Nam Device Iphone X Operating System Ios   My Question or Issues So i have some problems with the lyric. I created a new Premium account for my friends ...
  • Jemi
  • Spotify Legend
  • 2811 Views
  • 5 replies
  • 1 likes
  • 2811 Views
  • 5 replies
  • 1 likes

Can't download songs on my Premium Account

Hey everyone, So I have an Iphone 5 that is completely up to date on all iOS updates. I am also on a family premium account. For some reason on this iPhone though, I do not have access to any premium perks such as being able to save and download musi...

  • Visitor
  • Hey everyone,  So I have an Iphone 5 that is completely up to date on all iOS updates. I am also on a family premium account. For some reason on this iPhone though, I do not have access to any ...
  • Loxer
  • Community Legend
  • 437 Views
  • 1 replies
  • 1 likes
  • 437 Views
  • 1 replies
  • 1 likes

Songs won’t play on iPhone but will other platforms

PlanFreeCountryUKDeviceiPhone XSOperating SystemiOS 12 some songs on Spotify won’t play through my phone, yet they will through other devices, for example Spotify on my Xbox, however whenever I use my phone to control Spotify on my Xbox by connecting...

  • Newbie
  •   Plan Free Country UK Device iPhone XS Operating System iOS 12    some songs on Spotify won’t play through my phone, yet they will through other devices, for example Spotify...
  • Loxer
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Spotify is buggy on iOS 12.1.2

PlanPremiumCountryGermanyDevice(iPhone 7)Operating System(iOS 12.1.2)My Question or IssueWhen I have my iPhone on standby, Spotify open (not listening to music) and I don't use my iPhone for a few minutes and I come back wanting to search a song on S...

  • Casual Listener
  • Plan Premium Country Germany Device (iPhone 7) Operating System (iOS 12.1.2) My Question or Issue When I have my iPhone on standby, Spotify open (not listening to music) and I don't use my i...
  • Loxer
  • Community Legend
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Likes on mobile/iOS not syncing to Desktop app anymore

PlanPremiumCountry USADeviceiPhone XS MaxOperating SystemiOS 12.1 My Question or IssueI have been using Spotify Premium forever and recently was frustrated with an iOS app update that seems to have stopped likes on Spotify mobile from registering wit...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone XS Max Operating System iOS 12.1   My Question or Issue I have been using Spotify Premium forever and recently was frustrated with an ...
  • Loxer
  • Community Legend
  • 2788 Views
  • 19 replies
  • 2 likes
  • 2788 Views
  • 19 replies
  • 2 likes

About apple watch complication

Hi, i would like to know when can the spotify complication in the latest apple watch face can show the singer and the song name?PlanPremiumCountryHong Kong DeviceIphone XOperating Systemios 12.1.4 watchOS 5.1.3

  • Newbie
  • Hi, i would like to know when can the spotify complication in the latest apple watch face can show the singer and the song name? Plan Premium Country Hong Kong  Device Iphone X Operating ...
  • Billy-J
  • Spotify Star
  • 1664 Views
  • 1 replies
  • 1 likes
  • 1664 Views
  • 1 replies
  • 1 likes

Spotify plays wrong song

PlanPremiumCountryGermanyDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueI use Spotify Connect with my Amazon Echo. When I play a Playlist in shuffle mode, and add a Song to the queue with the Spotify iOS App, the Echo plays the wrong so...

  • Visitor
  • Plan Premium Country Germany Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue I use Spotify Connect with my Amazon Echo. When I play a Playlist in shuffle mode, and a...
  • Billy-J
  • Spotify Star
  • 1176 Views
  • 1 replies
  • 0 likes
  • 1176 Views
  • 1 replies
  • 0 likes

App crashes/bugs out (iOS)

PlanPremiumCountryNetherlandsDeviceiPhone 8 PlusOperating SystemiOS 12.1.3 My Question or IssueThe app on my phone freezes when I press a song to start playing. The app totally bugs out, until I close the app entirely. Then I start the app again and ...

  • Visitor
  •   Plan Premium Country Netherlands Device iPhone 8 Plus Operating System iOS 12.1.3   My Question or Issue The app on my phone freezes when I press a song to start playing. Th...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Discover weekly has not updated in a year

PlanPremium CountryUSA Device(iPhone 10xs, Ipad Pro) My Question or IssueI recently restarted my Spotify account. My Discover Weekly did not update today as I expected. The last time Discover Weekly updated was a year ago. Will it take time for the d...

  • Visitor
  •     Plan Premium   Country USA   Device (iPhone 10xs, Ipad Pro)   My Question or Issue I recently restarted my Spotify account. My Discover Weekly did not update ...
  • Mantisentil
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Impossible to delete or redownload songless albums in my library.

PremiumusaIphoneMy Question or Issue - In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album . The download button is grayed out and won’t work. The text says “you haven’t sa...

  • Casual Listener
  • Premium usa Iphone My Question or Issue -  In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album .  The downl...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Impossible to delete or redownload songless albums in my library.

PremiumusaIphoneMy Question or Issue - In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album . The download button is grayed out and won’t work. The text says “you haven’t sa...

  • Casual Listener
  • Premium usa Iphone My Question or Issue -  In my library in the albums section ALL the songs in every full saved album is gone. There is no option to delete the empty album .  The downl...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes