Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

After yesterday update no longer be able repeat one song

PlanPremiumCountryEurope DeviceiPhone XsOperating Systemlatest My Question or Issue Can't repeat one song in circle. Missing button.

  • Casual Listener
  • Plan Premium Country Europe  Device iPhone Xs Operating System latest    My Question or Issue   Can't repeat one song in circle. Missing button.
  • 11102048995
  • Regular
  • 3925 Views
  • 4 replies
  • 2 likes
  • 3925 Views
  • 4 replies
  • 2 likes

Cannot add stations to your library

PlanPremiumCountrySingaporeDevice(iPhone XR)Operating System(iOS 12) My Question or IssueHello, I can't seem to add stations to library. For example, when I go into the radio, it gives me the option of saving as a playlist instead of adding to statio...

  • Visitor
  • Plan Premium Country Singapore Device (iPhone XR) Operating System (iOS 12)   My Question or Issue Hello, I can't seem to add stations to library. For example, when I go into the radio...
  • ssssaaaa
  • Gig Goer
  • 1506 Views
  • 5 replies
  • 7 likes
  • 1506 Views
  • 5 replies
  • 7 likes

Some Favorite songs moved

PlanFreeCountry USADeviceiPhone 6s PlusOperating SystemiOS 11.4.1 Some songs that are favorited were moved to the album sections and is no longer in the favorites playlist. How would I move it back?

  • Newbie
  • Plan Free Country  USA Device iPhone 6s Plus Operating System iOS 11.4.1   Some songs that are favorited were moved to the album sections and is no longer in the favorites playlist...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

When viewing some artist pages, albums/singles links do not appear

PlanPremiumCountry USDeviceiPhone 6sOperating SystemiOS 12.1.2 My Question or Issue When I view some artist pages, there are no links to albums/songs/singles etc. See picture below. I can get an album if I find a song from that artist in a playlist f...

image1.png
  • Newbie
  • Plan Premium Country  US Device iPhone 6s Operating System iOS 12.1.2   My Question or Issue  When I view some artist pages, there are no links to albums/songs/singles etc. S...
  • jairoduque
  • Music Fan
  • 407 Views
  • 1 replies
  • 1 likes
  • 407 Views
  • 1 replies
  • 1 likes

Playing songs accidentally disliked

I accidentally disliked a song and now I can’t play it through Spotify at all

  • Casual Listener
  • I accidentally disliked a song and now I can’t play it through Spotify at all   
  • Bittencourt
  • Spotify Star
  • 883 Views
  • 4 replies
  • 0 likes
  • 883 Views
  • 4 replies
  • 0 likes

Solved!! iPhone App Repeat Option

Anyone having any issues finding the repeat option on their iPhone? I just have the shuffle option now. My laptop app has it, but not my iPhone. I just noticed it today. PlanPremiumCountry USDeviceiPhone 7 Plus My Question or Issue

  • Casual Listener
  • Anyone having any issues finding the repeat option on their iPhone? I just have the shuffle option now. My laptop app has it, but not my iPhone. I just noticed it today.   Plan Premium Count...
  • jonesqd0
  • Casual Listener
  • 898 Views
  • 2 replies
  • 1 likes
  • 898 Views
  • 2 replies
  • 1 likes

Browse artist by song > Missing in update??

Hi guys.Spotify recently updated on my phone, and I can no longer browse through an artists' songs/singles. For example, I select Radiohead, and used to be able to find their singles - like Ill Wind and Supercollider. Now when I browse radiohead I on...

  • Newbie
  •   Hi guys. Spotify recently updated on my phone, and I can no longer browse through an artists' songs/singles. For example, I select Radiohead, and used to be able to find their singles - like...
  • zachstover25
  • Newbie
  • 378 Views
  • 1 replies
  • 2 likes
  • 378 Views
  • 1 replies
  • 2 likes

My Saved Albums Are Gone

PlanFreeCountry USDeviceiPhone XSOperating Systemios 12 My Question or Issue My issue is that I got the new Spotify update and the Your Library section has the playlist section which has my playlists but the next section which is Artits has no artist...

  • Newbie
  • Plan Free Country  US Device iPhone XS Operating System ios 12   My Question or Issue  My issue is that I got the new Spotify update and the Your Library section has the play...
  • 620 Views
  • 0 replies
  • 6 likes
  • 620 Views
  • 0 replies
  • 6 likes

App doesn't remember last song played when i close and restart the app

PlanPremiumCountry U.S.DeviceIphone 6sOperating SystemIOS 12.1.2 My Question or Issue so i listen to a downloaded playlist on my morning and evening commute. starting on monday i start my playlist on shuffle. i pause the playlist and close the app wh...

  • Newbie
  • Plan Premium Country  U.S. Device Iphone 6s Operating System IOS 12.1.2   My Question or Issue  so i listen to a downloaded playlist on my morning and evening commute. starti...
  • 728 Views
  • 0 replies
  • 6 likes
  • 728 Views
  • 0 replies
  • 6 likes

Some songs not playing

My Question or IssueI have an iPhone 6S which works fine. Spotify is updated and works almost perfectly. I will open it up and play my music which works great, but some songs in particular just wont play. I will be going through my playlist like norm...

  • Newbie
  •   My Question or Issue I have an iPhone 6S which works fine. Spotify is updated and works almost perfectly. I will open it up and play my music which works great, but some songs in particular ...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

How to keep song and album libraries separate?

PlanPremiumCountryFrance DeviceiPhone 7 and windowsOperating SystemiOS 10, Windows 10 My Question or IssueI was previously able to save a song without it going to my albums and saving an album without going into songs, which I liked a lot. However, i...

  • Casual Listener
  • Plan Premium Country France  Device iPhone 7 and windows Operating System iOS 10,  Windows 10   My Question or Issue I was previously able to save a song without it going to ...
  • BudMan1
  • Casual Listener
  • 1557 Views
  • 4 replies
  • 7 likes
  • Albums
    music
  • 1557 Views
  • 4 replies
  • 7 likes

Where is radio like/dislike?

Plan: PremiumCountry: USDevice: iPhone 7Operating System: ios 12.1.4 The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/clash icon. Aside from the general library, the radio feature is hands down the best feature ...

  • Music Fan
  • Plan: Premium Country: US Device: iPhone 7 Operating System: ios 12.1.4     The thumbs up/thumbs down icons within radio are gone, replaced by a heart and a circle/clas...
  • 397 Views
  • 0 replies
  • 2 likes
  • 397 Views
  • 0 replies
  • 2 likes

Search within playlists

After the last update for spotify on iOS, I found that when I search on my playlist it no longer will play from the entire playlist, but rather from only the search results. I thought the latest update would fix this, but to no avail. My playlist per...

  • Newbie
  • After the last update for spotify on iOS, I found that when I search on my playlist it no longer will play from the entire playlist, but rather from only the search results. I thought the latest upda...
  • 297 Views
  • 0 replies
  • 1 likes
  • 297 Views
  • 0 replies
  • 1 likes

Spotify Connect - Can´t play this right now. From Iphone only.

PlanPremiumCountryNorway Device(iPhone XS)Operating System(iOS 12.1.4) Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my Windows desktop. I recently made changes to my firewall rules, but I have no clue anymor...

  • Newbie
  • Plan Premium Country Norway  Device (iPhone XS) Operating System (iOS 12.1.4)   Cannot play on my PS4 from my Iphone. I can play on my PS4 from my MacBook Pro and from my...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Songs Timer

Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone? It stays on for my MacBook computer but not on the iphone! Help please!

  • Regular
  •     Has anyone figured out how to keep the timer on (showing the music played & how many minutes left to play) while playing your playlist on an Iphone?   It stays on f...
  • Bethany_Dawn
  • Community Legend
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Updates on the 'Album' tab and 'save' feature

UPDATE VERSION 8.4.91 The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I have 'saved' which downloaded every song in those albums wit...

  • Regular
  • UPDATE VERSION 8.4.91   The new update I noticed on the 'Album' section is extremely frustrating and messy. Before the update, the albums that appeared within the section were only the ones I ...
  • yoloswagga47
  • Regular
  • 7479 Views
  • 4 replies
  • 25 likes
  • 7479 Views
  • 4 replies
  • 25 likes

Daily Mix turned into a shuffle playlist by itself

PlanFreeCountry Canada DeviceiPhone 7Operating SystemiOS 12 My Question or Issue Title explains it all

  • Casual Listener
  •   Plan Free Country  Canada   Device iPhone 7 Operating System iOS 12   My Question or Issue  Title explains it all
  • Lexi15388
  • Casual Listener
  • 5591 Views
  • 5 replies
  • 3 likes
  • 5591 Views
  • 5 replies
  • 3 likes

Songs keep stopping on PS4

My Question or Issue I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve even connected to my PS4 and it’s having the same problem. Anyone...

  • Newbie
  •  My Question or Issue  I’ve never had this problem before but every time I play a song it just pauses itself after 1 second of playing even when I resume it I have the same problem, I’ve e...
  • Loxer
  • Community Legend
  • 1695 Views
  • 2 replies
  • 1 likes
  • 1695 Views
  • 2 replies
  • 1 likes

[Radio] Dislike button missing

PlanPremiumCountry USADeviceIphone 10rOperating SystemIOS 12 My Question or Issue Whenever i make a radio for an artist, song, or album there is not like or dislike button just a button to add it to my library. How do I get these buttons back?

  • Newbie
  • Plan Premium Country  USA Device Iphone 10r Operating System IOS 12   My Question or Issue  Whenever i make a radio for an artist, song, or album there is not like or dislike...
  • 388 Views
  • 0 replies
  • 1 likes
  • 388 Views
  • 0 replies
  • 1 likes

WIndows 10 sync not working with IOS again!!!!!

PlanPremiumCountryUS DeviceXR and TabletOperating System Windows 10IOS 12.1.4 My Question or IssueSometime in January I noticed that many of my local songs had gone missing from my playlists yet again. Not only have I uninstalled/reinstalled all of t...

  • Regular
  • Plan Premium Country US  Device XR and Tablet Operating System   Windows 10 IOS 12.1.4    My Question or Issue Sometime in January I noticed that many of my local song...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes