Shuffle button disabled

Reply

Shuffle button disabled

Link512
Casual Listener

Plan

Premium

Country

Netherlands

Device

iPhone Xs,

Operating System

iOS 12.1.3

 

Since a few days ago, the shuffle button in the Now Playing screen is permanently disabled. It will not turn on. I've tried logging out and back in, uninstalling and reinstalling the app, nothing works. Any suggestions?

 

4 Replies

Re: Shuffle button disabled

Rock Star 16
Rock Star 16

Hey @Link512, welcome to the Community.

Hope you're doing great!

 

Could you share any screenshots of the shuffle being disabled?

Does it happen in every playlist or with certain ones?

 

Thanks! :)

LoxerRock Star 16
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Highlighted

Re: Shuffle button disabled

Link512
Casual Listener

It happens on random artist pages. Doesn’t need to be a playlist specifically 

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Re: Shuffle button disabled

Rock Star 16
Rock Star 16

Hey @Link512,

 

Sorry for the delay :)

 

Could you give the clean reinstall another go?

 

If it doesn't help could you try it with another Spotify account in the same device to see if that helps?

 

Thanks!

 

 

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Shuffle button disabled

Link512
Casual Listener

Clean reinstall didn't work. It seems to be an issue with the iOS app itself. Shuffle works just fine on my desktop client. 

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