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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35570 Views
  • 15 replies
  • 36 likes
  • 35570 Views
  • 15 replies
  • 36 likes

Music randomly pausing while listening [iOS]

PlanPremiumDeviceiPhone XsOperating SystemiOS 13.1.3Spotify Version8.5.28.1046 My Question or IssueSpotify will randomly pause songs while listening. Recently started happening after updating to iOS 13.1.2, but hasn't stopped since I updated again.

  • Casual Listener
  • Plan Premium Device iPhone Xs Operating System iOS 13.1.3 Spotify Version 8.5.28.1046   My Question or Issue Spotify will randomly pause songs while listening. Recently started happeni...
  • Jimmymonkey66
  • Regular
  • 656 Views
  • 3 replies
  • 0 likes
  • iOS
    iPhone XS
  • 656 Views
  • 3 replies
  • 0 likes

Album Art not appearing in offline mode

Lately I've noticed that when going into offline mode (which I typically tend to do) that most of the album art for my songs in my playlists are not found. It will display the generic, blank album art. Going back online fixes this issue, but I want t...

  • Visitor
  • Lately I've noticed that when going into offline mode (which I typically tend to do) that most of the album art for my songs in my playlists are not found. It will display the generic, blank album ar...
  • Jack_Freeland
  • Visitor
  • 1662 Views
  • 1 replies
  • 9 likes
  • album art
    iOS
    iphone
    Spotify
  • 1662 Views
  • 1 replies
  • 9 likes

Unable to change the order of songs on iPhone

I am a PREMIUM member using Spotify on my MacBook, iPad and iPhone. Since the latest release I am completely unable to change the order of songs within a playlist on my iPhone. Filters are Custom. Nothing has been changed on my end. This is an issue ...

  • Casual Listener
  • I am a PREMIUM member using Spotify on my MacBook, iPad and iPhone. Since the latest release I am completely unable to change the order of songs within a playlist on my iPhone. Filters are Custom. No...
  • donnaraines
  • Casual Listener
  • 1051 Views
  • 3 replies
  • 0 likes
  • 1051 Views
  • 3 replies
  • 0 likes

Confirming an address

PlanPremiumCountryPolandDevicemultipleOperating SystemiOS 11, Windows 10 My Question or IssueHello!So, me and my brother decided to change our plan from Premium Duo to Premium for Family. I cancelled my previous plan today (07.11, but I will have acc...

  • Visitor
  • Plan Premium Country Poland Device multiple Operating System iOS 11, Windows 10   My Question or Issue Hello! So, me and my brother decided to change our plan from Premium Duo to Prem...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

apple watch 2 loses bluetooth connection

HiI'm using apple watch 2 to control spotify playing on my iphone x. It keeps freezing on the watch so that I have to use phone to skip tracks. The same track just shows as playing and is unresponsive. Also, the action of raising my wrist seems to in...

  • Visitor
  • Hi I'm using apple watch 2 to control spotify playing on my iphone x. It keeps freezing on the watch so that I have to use phone to skip tracks. The same track just shows as playing and is unrespons...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Car doesn't shows track names when connected with iPhone

Hello! When I connect my iPhone to the car by USB on native music app its syncs and shows the track list. You can choose between songs listed but when I am using Spotify there is a list with the same name in all songs. The name that appears is the so...

  • Newbie
  • Hello! When I connect my iPhone to the car by USB on native music app its syncs and shows the track list. You can choose between songs listed  but when I am using Spotify there is a list with th...
  • lolokokokoko
  • Visitor
  • 997 Views
  • 1 replies
  • 2 likes
  • 997 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify (iOS) being slow and buggy

PlanPremiumCountryUKDeviceiPhone 8Operating SystemiOS 13.1.3 Today when I launched Spotify, it was being slow. Songs take around 7-10 seconds to play/pause/skip, and the interface is slow and buggy too. I’ve restarted my phone and cleared my cache, b...

  • Visitor
  • Plan Premium Country UK Device iPhone 8 Operating System iOS 13.1.3   Today when I launched Spotify, it was being slow. Songs take around 7-10 seconds to play/pause/skip, and the interf...
  • Petya
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Searching

PlanPremiumDevice(iPhone 7)Operating System(iOS 12.1.4)My Question or IssueAll of my searched content is gone...why?i can’t search them back since they are usersplease bring them back

  • Regular
  • Plan Premium Device (iPhone 7) Operating System (iOS 12.1.4) My Question or Issue All of my searched content is gone... why? i can’t search them back since they are users please bring them ...
  • Delinastarq
  • Regular
  • 506 Views
  • 2 replies
  • 0 likes
  • Search
    search engine
    searching issues
  • 506 Views
  • 2 replies
  • 0 likes

Carplay and playlist problems

Planpremium familyCountryUSDeviceiphone Xs, 13.1.3 My Question or IssueHaving challenges finding my playlists while using Carplay in a porsche. i only have 5 playlists but when playing in the car, my playlists are lost among many others that are not ...

  • Visitor
  • Plan premium family Country US Device iphone Xs, 13.1.3     My Question or Issue Having challenges finding my playlists while using Carplay in a porsche. i only have 5 playlists bu...
  • 670 Views
  • 0 replies
  • 0 likes
  • iOS
  • 670 Views
  • 0 replies
  • 0 likes

Songs not on album playing unprompted before the album ends

PlanFreeCountryUnited States of AmericaDeviceiPhone 6sOperating SystemiOS 13.2 My Question or IssueAs the title says, songs that are not on an album begin to play before the album has even finished. It's almost like the album suddenly murges with ano...

  • Visitor
  • Plan Free Country United States of America Device iPhone 6s Operating System iOS 13.2   My Question or Issue As the title says, songs that are not on an album begin to play before the ...
  • 251 Views
  • 0 replies
  • 1 likes
  • 251 Views
  • 0 replies
  • 1 likes

Solved!! Echo stereo pair not available on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an Echo stereo pair - I can see this in the Devices list on the Mac Spotify app, but i...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • ambergreen
  • Casual Listener
  • 1058 Views
  • 1 replies
  • 1 likes
  • 1058 Views
  • 1 replies
  • 1 likes

Searching for Song Erases Queue

PlanPremiumCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.1.3Queue AfterSearchQueue BeforeMy Question or IssueWhen I search for a song within my "Liked Songs" playlist, there seems to be an issue where once I pick the song I was searching f...

Queue.png Search.png Queue before search.png
  • Visitor
  • Plan Premium Country United States Device iPhone X Operating System iOS 13.1.3 Queue After Search Queue BeforeMy Question or Issue When I search for a song within my "Liked Songs" playli...
  • Loxer
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Unable to listen to selected music

PlanFreeCountryUnited StatesDeviceiPhone 7Operating SystemiOS 13.1.3 My Question or IssueI want to listen to a certain album. I want to listen to only that album and only those songs. If I listen for over about thirty minutes, it prevents me from lis...

  • Casual Listener
  • Plan Free Country United States Device iPhone 7 Operating System iOS 13.1.3   My Question or Issue I want to listen to a certain album.  I want to listen to only that album and on...
  • Bethany_Dawn
  • Community Legend
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

I was about to hit a pedestrian because of Spotify app's BMW Safety Notice. How can I disable it!!

Life needs to be smooth. So is listening to music. I'm not a person who plays with his phone during driving. When I hear the incoming email or SMS sound, I don't even look at my phone until I'm at the work or back at home. However, almost everytime I...

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  • Regular
  •   Life needs to be smooth. So is listening to music.   I'm not a person who plays with his phone during driving.  When I hear the incoming email or SMS sound, I don't even loo...
  • Hornet8
  • Visitor
  • 1606 Views
  • 1 replies
  • 1 likes
  • BMW
  • 1606 Views
  • 1 replies
  • 1 likes

I NOW UNDERSTAND THE UPDATE, LET ME HELP YOU.

So i just figured out the whole spotify update thing and why it happened.It is a game! You now have to play the memory game and remember every artist name you like and every album and song name! Dont want to play??? Too bad, we here at Spotify dont c...

  • Gig Goer
  • So i just figured out the whole spotify update thing and why it happened. It is a game! You now have to play the memory game and remember every artist name you like and every album and song name!&nb...
  • user-removed
  • Not applicable
  • 1680 Views
  • 8 replies
  • 20 likes
  • 1680 Views
  • 8 replies
  • 20 likes

Sleep timer or iPhone

Planpremium CountryAustralia DeviceiPhone XsOperating systemiOs12 My Question or Issue why did the sleep timer option disappeared? It worked perfectly fine last week and now there is no option for me to turn on the timer. It’s simply gone. How can I ...

  • Visitor
  •   Plan premium  Country Australia   Device iPhone Xs Operating system iOs12   My Question or Issue   why did the sleep timer option disappeared? It worked perfec...
  • MattSuda
  • Spotify Star
  • 1462 Views
  • 2 replies
  • 1 likes
  • 1462 Views
  • 2 replies
  • 1 likes

Discord status won't show up

PlanPremiumCountryUSDeviceiPhone 7+Operating SystemiOS 13 My Question or IssueNo matter what I try (reinstalling both apps, removing and redoing the connection) I cannot get my spotify to show up as my status on mobile, it works for a second if I red...

  • Visitor
  •   Plan Premium Country US Device iPhone 7+ Operating System iOS 13   My Question or Issue No matter what I try (reinstalling both apps, removing and redoing the connection) I can...
  • MattSuda
  • Spotify Star
  • 1246 Views
  • 1 replies
  • 0 likes
  • 1246 Views
  • 1 replies
  • 0 likes

Spotify complication Apple Watch

Plan: PremiumCountry: RomâniaDevice #1: Iphone 8 PlusOperating System: iOS 13Device #2: Apple Watch Series 5Operating System: WatchOS 6.0.1 My Question: Hello. Is there any option to stream song title on Spotify complication like Apple Music complica...

spotify-streaming.png
  • Newbie
  • Plan: Premium Country: România Device #1: Iphone 8 Plus Operating System: iOS 13 Device #2: Apple Watch Series 5 Operating System: WatchOS 6.0.1   My Questio...
  • MattSuda
  • Spotify Star
  • 2388 Views
  • 1 replies
  • 0 likes
  • 2388 Views
  • 1 replies
  • 0 likes

I have nearly 20 songs in my likes songs and playlists and it’s still putting random songs?

BasicFreeCanada Device(iPhone Operating System(iOS 13.1.2) My Question or Issuerecently, I have been using Spotify and it suddenly began adding songs into my playlists. I checked online and made sure to have at least 15 songs in my playlists and like...

  • Casual Listener
  • Basic Free Canada   Device (iPhone 😎 Operating System (iOS 13.1.2)   My Question or Issue recently, I have been using Spotify and it suddenly began adding songs into my playlists...
  • Matchafloat
  • Casual Listener
  • 644 Views
  • 2 replies
  • 0 likes
  • 644 Views
  • 2 replies
  • 0 likes

Auto play not working on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Pry92
  • Casual Listener
  • 668 Views
  • 5 replies
  • 0 likes
  • 668 Views
  • 5 replies
  • 0 likes