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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30680 Views

40 replies

9 likes

  • 30680 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95404 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1032 Views

0 replies

0 likes

iOS
  • 1032 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293846 Views

60 replies

15 likes

  • 293846 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Superuser Contribution Podcast position not remembered in app

PlanPremiumUSA DeviceiPhone 11Operating SystemiOS 13 For the last month or two, when I start playing a podcast, stop, and restart again at a later time, the position playback starts in is not where I stopped listening. The position in playback is abo...

Casual Listener

Plan Premium USA   Device iPhone 11 Operating System iOS 13   For the last month or two, when I start playing a podcast, stop, and restart again at a later time, the position playb...

Rogdooley

Casual Listener

788 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Artist page black

artists Page won’t load, just is black. I tried deleting the app restarting phone and redownload Spotify but still when I search for an artist their page is black.

Casual Listener

artists Page won’t load, just is black. I tried deleting the app restarting phone and redownload Spotify but still when I search for an artist their page is black. 

Ivan

Spotify Legend

2317 Views

9 replies

7 likes

  • 2317 Views
  • 9 replies
  • 7 likes

Player Glitch in Slide Over View

My Question or IssueThe top left and right corner of the player in Slide Over view is not aligned with the app border, black area appeared. The bottom controls of the player is also out of the border. PlanPremiumDeviceApple iPad Pro 11”Operating Syst...

Newbie

My Question or Issue The top left and right corner of the player in Slide Over view is not aligned with the app border, black area appeared. The bottom controls of the player is also out of the bord...

pio90

Visitor

883 Views

2 replies

0 likes

  • 883 Views
  • 2 replies
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"Spotify: music and playlists" is not compatible with this iPad

PlanPremiumCountryArgentinaDeviceiPad miniOperating SystemiOS 9.3.5 My Question or IssueOk, I fully understand that my iPad device is a bit old. IOS cannot be updated. But I need help to know any alternative to download the application and be able to...

Visitor

Plan Premium Country Argentina Device iPad mini Operating System iOS 9.3.5   My Question or Issue Ok, I fully understand that my iPad device is a bit old. IOS cannot be updated. But I ...

778 Views

0 replies

0 likes

iOS
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Chromecast disconnects randomly

PlanPremiumCountryNetherlands DeviceiPhone XR, tried with other phones, same issue Operating SystemiOS 13.3.1 My Question or IssueWhenever I connect my iPhone to my chromecast through Spotify and play music, it randomly disconnects. This was not alwa...

Newbie

Plan Premium Country Netherlands   Device iPhone XR, tried with other phones, same issue   Operating System iOS 13.3.1   My Question or Issue Whenever I connect my iPhone t...

matzejo

Visitor

1019 Views

1 replies

2 likes

Disconnect
  • 1019 Views
  • 1 replies
  • 2 likes

After playing a song it just reverts back to my most listen to songs/main playlist

PlanPremiumCountryunited statesDevice(iPhone 6s and my newly built pc )Operating System(iOS 12.1.4/Windows 10) My Question or IssueI cant seem to figure out why i can search or play any song, and instead of spotify staying with that playist or song l...

Newbie

Plan Premium Country united states Device (iPhone 6s and my newly built pc ) Operating System (iOS 12.1.4/Windows 10)   My Question or Issue I cant seem to figure out why i can search ...

whistletoes

Casual Listener

1982 Views

3 replies

2 likes

  • 1982 Views
  • 3 replies
  • 2 likes

New layout (home & artist page) not showing

Despite many many logout, clean app install, reboots, apps update, nor my home page or artists page are showing the new layouts ;-( Any suggestion?iOS 13.4 iPhone 11 Pro Spotify 8.5.50.910

Visitor

Despite many many logout, clean app install, reboots, apps update, nor my home page or artists page are showing the new layouts ;-(   Any suggestion? iOS 13.4  iPhone 11 Pro  Sp...

TobyReese

Casual Listener

821 Views

2 replies

0 likes

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  • 2 replies
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New user interface not "locked"

Premium user. iOS 13.3. iPhone 11 Pro. So, Spotify recently updated the user interface, via a server update as far as my lack of knowledge can tell. When I sign in to my wife's Spotify, from my phone, she has the new interface. When I sign back into ...

Visitor

Premium user. iOS 13.3. iPhone 11 Pro.    So, Spotify recently updated the user interface, via a server update as far as my lack of knowledge can tell. When I sign in to my wife's Spotify...

user-removed

Not applicable

836 Views

4 replies

1 likes

  • 836 Views
  • 4 replies
  • 1 likes

Volume Is Too Low Compared To Other Platform

PremiumUSA DeviceIphone Xs maxOperating Systemios 13.3.1 My Question or Issuewell i was using spotify as my main streaming app but i have received an apple music code a couple of months ago so i wanted to give that a try and i have been using it for ...

Regular

  Premium USA   Device Iphone Xs max Operating System ios 13.3.1   My Question or Issue well i was using spotify as my main streaming app but i have received an apple music c...

INFIMIX

Regular

1032 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify search on iOS not working.

When I type in an artist name on the search page, tapping on the artist result takes me to a blank page with no indication it’s trying to load the artist profile. I have deleted the app and its data, restarted my phone, deleted the cache, and logged ...

Casual Listener

When I type in an artist name on the search page, tapping on the artist result takes me to a blank page with no indication it’s trying to load the artist profile. I have deleted the app and its data,...

anuncastshadow

Casual Listener

4779 Views

4 replies

1 likes

  • 4779 Views
  • 4 replies
  • 1 likes

Spotify for ios 12

HelloI'm a recent spotify premium userI wanted to ask you two things how can I restore all hidden songs? many do not remember the titleif i delete and put the app back do i find them by default?second thingduring playback I active I would only normal...

Visitor

Hello I'm a recent spotify premium user I wanted to ask you two things how can I restore all hidden songs? many do not remember the title if i delete and put the app back do i find them by default...

user-removed

Not applicable

4969 Views

1 replies

0 likes

  • 4969 Views
  • 1 replies
  • 0 likes

Artist page cannot open

Whenever I go to the artist page, it comes up blank.

Gig Goer

Whenever I go to the artist page, it comes up blank.

GSYC

Gig Goer

1628 Views

8 replies

8 likes

Social & Random
  • 1628 Views
  • 8 replies
  • 8 likes

CarPlay inconsistencies

PlanPremiumCountryItalyDeviceiPhone 7Operating SystemiOS 13 When you browse albums on CarPlay they will sorted only by alphabetical letter instead of following the sorting rule set on your device. Similar problem with artists. That’s weird since play...

Roadie

Plan Premium Country Italy Device iPhone 7 Operating System iOS 13     When you browse albums on CarPlay they will sorted only by alphabetical letter instead of following the sort...

547 Views

0 replies

0 likes

  • 547 Views
  • 0 replies
  • 0 likes

Superuser Contribution “Connessione in corso” - offline

PlanPremiumCountryItaliaDeviceiPhone 8Operating SystemiOS 13.3.1 My Question or IssueCiao!sono un paio di mesi che quando apro la app, continua a segnalarmi “connessione in corso” e a volte mi segnala “offline”.Le ho provate tutte: aggiornamento, can...

Casual Listener

  Plan Premium Country Italia Device iPhone 8 Operating System iOS 13.3.1   My Question or Issue Ciao! sono un paio di mesi che quando apro la app, continua a segnalarmi “connes...

beaoff

Casual Listener

1274 Views

5 replies

0 likes

  • 1274 Views
  • 5 replies
  • 0 likes

Can’t visualize all songs/albums from artists

Hello. I feel extremely aggravated. See, I’m trying to visualize all songs and albums from the artist’s page,but NOTHING EXCEPT THIS BS (attached) is showing up... You click the artist and**bleep** shows up, except a stupid follow/unfollow button... ...

Visitor

Hello.  I feel extremely aggravated.  See, I’m trying to visualize all songs and albums from the artist’s page, but NOTHING EXCEPT THIS BS (attached) is showing up...  You click ...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

Superuser Contribution iOS 13.3.1 iPhone XR "couldn't load the page"

Premiumiphone XR iOS 13.3.1 since a few days, all suddenly, I couldn't load my Spotify app. It says "couldn't load the page". I can see my albums, but I can't open anything or listen to music. I tried to log out, log in again, reinstalled the app twi...

Casual Listener

Premium iphone XR iOS 13.3.1   since a few days, all suddenly, I couldn't load my Spotify app. It says "couldn't load the page". I can see my albums, but I can't open anything or listen to mu...

Vildman13

Casual Listener

2327 Views

3 replies

0 likes

  • 2327 Views
  • 3 replies
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Superuser Contribution Cover of the music not showing

PlanPremiumCountry Belgium DeviceiPhone 7 PlusOperating SystemiOs 13.3.1 Spotify version8.5.48.1021 IssueI have a problem with cover of the music on Spotify. Covers doesnt show up when I am on 4G (Mobile network, not Wi-Fi) connected. I listen to muc...

Casual Listener

Plan Premium Country  Belgium   Device iPhone 7 Plus Operating System iOs 13.3.1   Spotify version 8.5.48.1021   Issue I have a problem with cover of the music on Sp...

EnginK

Casual Listener

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes

Solved!! App crashing after update Iphone

PlanPremiumCountryUSADeviceiPhone 7+Operating SystemLatest iPhone update My Question or IssueI updated the app two days ago and since then it will not let me open Spotify at all. I keep checking the App Store for updates but nothing else has come up ...

Casual Listener

Plan Premium Country USA Device iPhone 7+ Operating System Latest iPhone update   My Question or Issue I updated the app two days ago and since then it will not let me open Spotify at ...

Madibugw

Casual Listener

893 Views

2 replies

0 likes

  • 893 Views
  • 2 replies
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Can't Sync Local Files with iPhone

PlanFreeCountryUnited StatesDeviceiPhone 6My Question or IssueI tried syncing my songs from my local files to my iPhone and it never shows up because the download never shows up on my phone. The download switch shows up on my PC when I try to sync it...

Visitor

Plan Free Country United States Device iPhone 6 My Question or Issue I tried syncing my songs from my local files to my iPhone and it never shows up because the download never shows up on my p...

OneByBoo

Roadie

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Is there a way to play local files on iPhone from an already existing playlist?

PlanPremium DeviceiPhone 7+ Operating SystemiOS 13My Question or Issue Hello, I added a couple local files to an already existing playlist. All the songs in the playlist are from Spotify but two. The two local files are playing fine in the playlist o...

Regular

  Plan Premium   Device iPhone 7+   Operating System iOS 13 My Question or Issue   Hello,   I added a couple local files to an already existing playlist. All the...

623 Views

0 replies

0 likes

  • 623 Views
  • 0 replies
  • 0 likes