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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279323 Views

58 replies

14 likes

  • 279323 Views
  • 58 replies
  • 14 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178785 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118898 Views

19 replies

38 likes

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  • 19 replies
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Solved!! Removing songs from playlists

iPhone 8. Mobile app. Premium. My Question or IssueIf I hear a song on a playlist I created, and I want to remove it without having to scroll through my entire playlist to locate it, how do I that? It’s playing in my que, how do I remove it? Again, i...

Music Fan

iPhone 8. Mobile app. Premium.   My Question or Issue If I hear a song on a playlist I created, and I want to remove it without having to scroll through my entire playlist to locate it, how d...

ixoye71

Visitor

5218 Views

3 replies

0 likes

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Sonos speakers not showing on device list

PremiumUSAiPhone 10 - 13.2.3 This issue has been going on for months. I cannot connect to Sonos using my Spotify app. I have no problem playing Spotify And other music services using the Sonos app. I have tried everything including the full steps tod...

Casual Listener

Premium USA iPhone 10 - 13.2.3   This issue has been going on for months. I cannot connect to Sonos using my Spotify app. I have no problem playing Spotify And other music services using the...

Wayned41

Casual Listener

2575 Views

3 replies

1 likes

iphone
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  • 3 replies
  • 1 likes

Specific Local Files Songs not Appearing

I'm here because recently my local files songs have not been appearing on my phone after I add them, I haven't changed anything to my knowledge and just need to know why the haven't been appearing

Visitor

I'm here because recently my local files songs have not been appearing on my phone after I add them, I haven't changed anything to my knowledge and just need to know why the haven't been appearing

458 Views

0 replies

0 likes

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Local Files Grayed Out on iPhone

I have been using Spotify for 6 years and I have never been more outraged. I recently got a new phone and my local files had disappeared from my playlists. I have followed every tutorial and guide explaining how to get them back for the last 3 hours ...

Casual Listener

I have been using Spotify for 6 years and I have never been more outraged. I recently got a new phone and my local files had disappeared from my playlists. I have followed every tutorial and guide ex...

dub69

Regular

2461 Views

5 replies

0 likes

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Hiding songs

i have an I phone 6s plus, I am trying to hide songs and it won’t let me. When I had the 7 day free version it let me but now that I have premium it all the sudden won’t let me, it will not show any icon for doing so. Can someone help me?

Visitor

  i have an I phone 6s plus, I am trying to hide songs and it won’t let me. When I had the 7 day free version it let me but now that I have premium it all the sudden won’t let me, it will not s...

Emilia_8

Community Legend

906 Views

1 replies

1 likes

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Problem with Family Premium and iphone 4

PlanFamily PremiumCountrySwitzerlandDeviceiPhone 4Operating SystemiOS7 My Question or Issuewe have a Family premium account. I manage the account from my Laptop.Successfully, we have integrated my wife on a iPhone 6.I want to integrate also my son wi...

Casual Listener

Plan Family Premium Country Switzerland Device iPhone 4 Operating System iOS7   My Question or Issue we have a Family premium account. I manage the account from my Laptop. Successfull...

Emilia_8

Community Legend

998 Views

3 replies

0 likes

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Superuser Contribution Spotify stopped working properly with Chromecast

PlanPremiumCountryUnited Kingdom DeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueI have been using Spotify Premium for more than a year on my iPhone, my wife's Android phone, my iPad mini, and my Windows PC, all on the same Premium accou...

Regular

Plan Premium Country United Kingdom   Device iPhone 7 Operating System iOS 12.4.1   My Question or Issue I have been using Spotify Premium for more than a year on my iPhone, my w...

Xenia

Moderator

11384 Views

19 replies

6 likes

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  • 6 likes

Songs will not play past a couple seconds when app is in the background or if phone is off.

PlanFreeCountryUSOperating SystemiPhone 6My Question or IssueSo, this has been going on for a while. I will play a song and leave my phone off while I do other things but maybe a minute or less after play, the app shuts down. I have cleared my backgr...

Visitor

Plan Free Country US Operating System iPhone 6 My Question or Issue So, this has been going on for a while. I will play a song and leave my phone off while I do other things but maybe a minute...

470 Views

0 replies

1 likes

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Downloaded songs not appearing

PlanPremiumCountryDenmarkDeviceiPhone 8SOperating SystemiOs 13.3.1 My Question or IssueSo I downloaded some songs from youtube, and put them in a playlist and everything works as it should. I can see the songs, hear the songs do whatever with the son...

Casual Listener

Plan Premium Country Denmark Device iPhone 8S Operating System iOs 13.3.1   My Question or Issue So I downloaded some songs from youtube, and put them in a playlist and everything work...

Zpaghetti

Casual Listener

728 Views

2 replies

0 likes

Song not appearing
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Superuser Contribution Ho un problema non riesco a cambiare paese sono in svizzera per mesi ho acquistato qua una carta pre

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

767 Views

1 replies

0 likes

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Audio Plays After Bluetooth disconnects

PlanPremiumCountryUSA Device(iPhone X Max, iPhone 11 Pro Max)Operating System(iOS 13) Spotify Version8.5.23 My Question or IssueIf I'm playing any audio with Spotify and I disconnect a bluetooh device without first pausing the audio, it will play for...

Newbie

Plan Premium Country USA    Device (iPhone X Max, iPhone 11 Pro Max) Operating System (iOS 13)   Spotify Version 8.5.23   My Question or Issue If I'm playing any aud...

markk92

Newbie

1560 Views

1 replies

2 likes

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Why can’t I fully listen to a album or playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I play a album or playlist it starts playing endless suggested songs. This usually...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every t...

XxxBatmanxxX

Casual Listener

42523 Views

4 replies

1 likes

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  • 4 replies
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Someone used my spotify account last night. but their device didnt show up. i didnt know who it was

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

542 Views

1 replies

0 likes

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Connecting

PlanFree/PremiumCountryIndiaDeviceiPhone SEOperating SystemiOS 13.3 My Question or IssueInternet is working for all other apps. Even movie streaming is happening in Netflix but Spotify keep showing connecting since morning.

Visitor

Plan Free/Premium Country India Device iPhone SE Operating System iOS 13.3   My Question or Issue Internet is working for all other apps. Even movie streaming is happening in Netflix b...

Loxer

Community Legend

546 Views

1 replies

0 likes

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Superuser Contribution Offline albums does not work

PlanPremiumCountryCzech RepublicDeviceiPhone XOperating SystemiOS 13.3.1 My Question or IssueHello, albums that downloaded for offline mode on my iPhone X don't work. I get only the loading screen but nothing else. I've seen this topic in here before...

Casual Listener

Plan Premium Country Czech Republic Device iPhone X Operating System iOS 13.3.1   My Question or Issue Hello, albums that downloaded for offline mode on my iPhone X don't work. I get o...

swansongforyou

Regular

658 Views

3 replies

0 likes

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Connection issues at startup

PlanPremiumCountryItaly DeviceiPhone XOperating SystemiOS 13.3.1 It’s been months that my Spotify takes a lot of time connecting at the startup. it eventually connects, but at times it can take up to 3 minutes to do so. I tried uninstalling and reins...

Visitor

Plan Premium Country Italy   Device iPhone X Operating System iOS 13.3.1   It’s been months that my Spotify takes a lot of time connecting at the startup.  it eventually con...

Loxer

Community Legend

544 Views

1 replies

0 likes

Connection issues
Connection issues on app
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[iOS] Viewing all contributing artists feature missing

In a previous update of the iOS version of the app, the "View Artist" button would say "View Artists" if multiple artists collaborated on a song, and each artist's profile would be visible. I checked the PC version, and it allows you to instantly see...

Casual Listener

In a previous update of the iOS version of the app, the "View Artist" button would say "View Artists" if multiple artists collaborated on a song, and each artist's profile would be visible. I checked...

Loxer

Community Legend

706 Views

1 replies

2 likes

iOS
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  • 1 replies
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Deleting “Liked” Songs

PlanFree/Premium: PremiumCountry: United States Device: Apple iPhone8 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS13(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: Is there a feature whereby I can avoid d...

Music Fan

Plan Free/Premium:  Premium Country:  United States   Device:  Apple iPhone8 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System:  iOS13 (iOS 10,...

Loxer

Community Legend

764 Views

2 replies

0 likes

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controlling the app from different wifi (dont want to be able to)

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamilyCountryNetherlandsDevice(iPhone and Samsung S7Operating System(iOS and Android) My Question or Issueat my home wifi i have...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family Country Netherlands Device (iPhone 😎 and Samsung S7 Operatin...

Loxer

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes