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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48328 Views
  • 15 replies
  • 36 likes
  • 48328 Views
  • 15 replies
  • 36 likes

Playlist download stuck on waiting

Plan: PremiumCountry: USA Device(iPhone 11 Pro, Macbook Air)Operating System(iOS 13.3, MacOS 10.14.6) My Question or IssueI have a new installation of Spotify on my Mac. I am trying to sync local files from the Mac to be available on my iPhone. I hav...

  • Casual Listener
  • Plan: Premium Country: USA   Device (iPhone 11 Pro, Macbook Air) Operating System (iOS 13.3, MacOS 10.14.6)   My Question or Issue I have a new installation of Spotify on my M...
  • Loxer
  • Community Legend
  • 1616 Views
  • 2 replies
  • 0 likes
  • local files
  • 1616 Views
  • 2 replies
  • 0 likes

Spotify crashing on IOS only on Google Mesh Wi-Fi

Sooo, this has been an ongoing issue for a while now. Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (Spotify worked fine before this new Wi-Fi mesh network) This ...

  • Visitor
  • Sooo, this has been an ongoing issue for a while now.   Spotify only crashes on IOS devices when on our home Google Wi-Fi network, other devices like the Macbook air I am on work just fine. (S...
  • Loxer
  • Community Legend
  • 797 Views
  • 1 replies
  • 0 likes
  • Crash
    iOS
    Wi-Fi
  • 797 Views
  • 1 replies
  • 0 likes

Queue is automatically adding my liked songs

Have an IPhone and the queue keeps adding my liked songs to it. I will delete the last one and it will keep adding a new one. Have log out and redownloaded the app still does it.

  • Visitor
  • Have an IPhone and the queue keeps adding my liked songs to it. I will delete the last one and it will keep adding a new one. Have log out and redownloaded the app still does it.   
  • Loxer
  • Community Legend
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Playlists sorted on Desktop, Jumbled on iPod

PremiumUSAiPod My playlists are organized and sorted as I want them when I log into the Spotify app on my computer (Macbook running Catalina) or when I log into the Web Player in Chrome. However, whenever I get in the mobile app on my iPod, the playl...

  • Newbie
  • Premium USA iPod   My playlists are organized and sorted as I want them when I log into the Spotify app on my computer (Macbook running Catalina) or when I log into the Web Player in Chrome....
  • Loxer
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Need to Alphabatize My Library

After the latest update, the artists in my library are no longer alphabetized, making it a massive pain to find what I’m looking for. Especially in offline mode. It’s a near endless scroll to find a single song from an artist. Also - the new UI is dr...

  • Casual Listener
  • After the latest update, the artists in my library are no longer alphabetized, making it a massive pain to find what I’m looking for. Especially in offline mode. It’s a near endless scroll to find a ...
  • ambria1
  • Casual Listener
  • 1499 Views
  • 8 replies
  • 5 likes
  • 1499 Views
  • 8 replies
  • 5 likes

Solved!! Downloaded music keeps deleting itself

On iPhone 5s with IOS 11.2 For the past few days after getting Spotify Family the app on my phone will sign myself out and then display the songs as unavailable offline (i download my music as I don't have the data to stream) The songs still take up ...

  • Newbie
  • On iPhone 5s with IOS 11.2  For the past few days after getting Spotify Family the app on my phone will sign myself out and then display the songs as unavailable offline (i download my music ...
  • brotherj4mes
  • Casual Listener
  • 28986 Views
  • 2 replies
  • 0 likes
  • 28986 Views
  • 2 replies
  • 0 likes

Solved!! New Spotify app version lost spotify connect option for speaker

PlanPremiumCountryNetherlandsDeviceIphone 6SOperating SystemiOS 13.1.2 My Question or IssueMy wife and I we have the same iphones (iOS versions) but have different versions of Spotify app.My wife has 8.5.23.644I have 8.5.25.760 (newer) The problem is...

  • Casual Listener
  • Plan Premium Country Netherlands Device Iphone 6S Operating System iOS 13.1.2   My Question or Issue My wife and I we have the same iphones (iOS versions) but have different versions o...
  • nogravity
  • Casual Listener
  • 2808 Views
  • 4 replies
  • 3 likes
  • 2808 Views
  • 4 replies
  • 3 likes

Spotify only not working in Volkswagen Touran 2006 when using iPhone X(s)

I have a Touran 2006, without bluetooth, but with USB/Aux ports. The display/audio works completely fine, through USB, when I use Spotify on an iPhone 7 or iPhone 6. But for some reason, iPhone X (and iPhone 8 too) doesn't work. Nothing comes up on t...

  • Visitor
  • I have a Touran 2006, without bluetooth, but with USB/Aux ports. The display/audio works completely fine, through USB, when I use Spotify on an iPhone 7 or iPhone 6. But for some reason, iPhone X (an...
  • 548 Views
  • 0 replies
  • 0 likes
  • 548 Views
  • 0 replies
  • 0 likes

Spotify on Apple TV - no connect possible unless spotify is active

PlanPremiumCountryBelgiumDeviceApple TV 4KOperating SystemTVos 13.3 My Question or IssueAs the connect function will not be made available for the Windows PC Client (https://community.spotify.com/t5/Closed-Ideas/Connect-Multiple-Accounts-access-same-...

  • Casual Listener
  • Plan Premium Country Belgium Device Apple TV 4K Operating System TVos 13.3   My Question or Issue As the connect function will not be made available for the Windows PC Client (https://...
  • 1039 Views
  • 0 replies
  • 3 likes
  • apple TV
  • 1039 Views
  • 0 replies
  • 3 likes

iOS 13 Carplay track number missing

PlanPremiumCountryGermanyDeviceIphone XROperating SystemiOS 13.1.1 My Question or IssueHi, since iOS 13 i cant see any track numbers in carplay screen, for instance 4/12 (means track 4 out of 12). Ideas ?

  • Casual Listener
  • Plan Premium Country Germany Device Iphone XR Operating System iOS 13.1.1   My Question or Issue Hi, since iOS 13 i cant see any track numbers in carplay screen, for instance 4/12 (mea...
  • 44000-de
  • Casual Listener
  • 668 Views
  • 2 replies
  • 0 likes
  • 668 Views
  • 2 replies
  • 0 likes

I can use Siri to play Songs from Spotify while to phone is locked

PlanPremiumCountryDEDeviceiPhone 7Operating SystemiOS 13.3 My Question or IssueHi,I want to use Siri to play stuff from Spotify, but everytime I sak her to play anthing from Spotify, she says my phone has to be unlocked to do so.I checked this and fo...

  • Regular
  • Plan Premium Country DE Device iPhone 7 Operating System iOS 13.3   My Question or Issue Hi, I want to use Siri to play stuff from Spotify, but everytime I sak her to play anthing f...
  • 2315 Views
  • 0 replies
  • 2 likes
  • 2315 Views
  • 0 replies
  • 2 likes

Find account

Is it possible to find the account's email on ios? I can't use it anywhere else because of that. I can't even cancel the subscription if that was the case, sorry for bad english.PlanPremiumCountryBrazil

  • Visitor
  • Is it possible to find the account's email on ios? I can't use it anywhere else because of that. I can't even cancel the subscription if that was the case, sorry for bad english. Plan Premium Coun...
  • Emilia_8
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Max local device speaker volume

Hi there,I connect very often Spotify to my Wifi-Speakers or Chromecast device. The volume default level for wifi-speakers is set to maximum in the app when connected, the volume control is normally controlled by connected output device and okay. The...

  • Regular
  • Hi there, I connect very often Spotify to my Wifi-Speakers or Chromecast device. The volume default level for wifi-speakers is set to maximum in the app when connected, the volume control is normall...
  • TimeGhost
  • Regular
  • 1066 Views
  • 1 replies
  • 1 likes
  • 1066 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution skip limit

PlanFreeCountryunited statesDeviceiPhone xOperatingios 13.3My Question or Issuespotify made a big deal about removing the skip limit on its free accounts for mobile instead of just desktop. i was enjoying it just fine, but now they seemed to have rem...

  • Casual Listener
  • Plan Free Country united states Device iPhone x Operating ios 13.3 My Question or Issue spotify made a big deal about removing the skip limit on its free accounts for mobile instead of just ...
  • Emilia_8
  • Community Legend
  • 58522 Views
  • 3 replies
  • 0 likes
  • 58522 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trouble can not add songs to new following playlist.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 697 Views
  • 2 replies
  • 0 likes
  • 697 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlists only shuffle when skipping songs

All of my playlists, whether it be my daily mixes, or my liked songs or my own playlists only playback on shuffle. So if I load a song, then click next song it shuffles. It never goes in order if the songs on the playlist. I cannot find an option to ...

  • Casual Listener
  • All of my playlists, whether it be my daily mixes, or my liked songs or my own playlists only playback on shuffle. So if I load a song, then click next song it shuffles. It never goes in order if the...
  • Peter
  • Spotify Legend
  • 952 Views
  • 4 replies
  • 0 likes
  • 952 Views
  • 4 replies
  • 0 likes

Random songs and playlists appearing

PlanPremiumCountryUsDeviceiPhone 7 plusOperating SystemiOS 12.2 My Question or IssueI keep finding random songs and playlists playlists in my Recently played. I also have playlits appearing in my library that I have never followed (I had about 20-30 ...

  • Visitor
  • Plan Premium Country Us Device iPhone 7 plus Operating System iOS 12.2   My Question or Issue I keep finding random songs and playlists playlists  in my Recently played.  I a...
  • Damothebeermake
  • Newbie
  • 1279 Views
  • 3 replies
  • 0 likes
  • Help
    Ongoing Issues
    Recently Played
    songs
    unwanted songs
  • 1279 Views
  • 3 replies
  • 0 likes

Solved!! iOS app on iPhone and iPad does not allow playlist reordering

Plan Family PremiumCountryUSA/NorwayDevice(iPhone X, ipad Pro 2)Operating System(iOS 13)My Question or IssueI want to reorder and folder-organize my playlists on iOS. It seems that feature has been overlooked. In fact, I’m very critical of the Spotif...

  • Casual Listener
  • Plan  Family Premium Country USA/Norway Device (iPhone X, ipad Pro 2) Operating System (iOS 13) My Question or Issue I want to reorder and folder-organize my playlists on iOS. It seems ...
  • thor314
  • Casual Listener
  • 756 Views
  • 2 replies
  • 1 likes
  • 756 Views
  • 2 replies
  • 1 likes

Superuser Contribution Issue : Music stop playing

PlanFreeCountry : FranceDeviceIPADOperating SystemiOS (system up to date) My Question or Issue : Music stop playing and having the message (in french) : "Video not available", "Please reload the video".--> Looks like Ads video (not sure) Then if I pr...

  • Visitor
  • Plan Free Country : France Device IPAD Operating System iOS (system up to date)   My Question or Issue : Music stop playing and having the message (in french) :  "Video not availab...
  • Peter
  • Spotify Legend
  • 922 Views
  • 2 replies
  • 0 likes
  • 922 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not responding in iOS

PlanPremiumCountryCZ DeviceiPhone XSOperating Systemlatest iOS 13.3 My Question or Issue Spotify has many issues/bugs. For example when I am in the metro and the data reception is not good, I will try to open the app and it will not do anything until...

  • Visitor
  • Plan Premium Country CZ   Device iPhone XS Operating System latest iOS 13.3   My Question or Issue   Spotify has many issues/bugs. For example when I am in the metro and th...
  • Peter
  • Spotify Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes