Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230997 Views

53 replies

13 likes

  • 230997 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154314 Views

507 replies

108 likes

  • 154314 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107423 Views

19 replies

38 likes

  • 107423 Views
  • 19 replies
  • 38 likes

Superuser Contribution Remove Spotify controls from lock screen on iPhone

Is there a way to remove the Spotify controls completely from the lock screen on my iPhone XR running iOS 13? I keep pressing pause or skipping tracks when I'm holding my phone and I swear I will throw this phone across the room if I miss my favourit...

Visitor

Is there a way to remove the Spotify controls completely from the lock screen on my iPhone XR running iOS 13?   I keep pressing pause or skipping tracks when I'm holding my phone and I swear I...

rafagildin

Visitor

40758 Views

8 replies

6 likes

iphone
iphone xr
lock screen
  • 40758 Views
  • 8 replies
  • 6 likes

Repeat Playlist on Spotify Mobile gone

PlanFreeCountryUSADeviceiPhone 8Operating SystemiOS 13.1 My Question or IssueHello! On my Spotify mobile app, there is no longer a repeat playlist button. I tried tapping the three dots in the corner but it still wasn't there.

Casual Listener

Plan Free Country USA Device iPhone 8 Operating System iOS 13.1   My Question or Issue Hello! On my Spotify mobile app, there is no longer a repeat playlist button. I tried tapping the...

Loxer

Community Legend

2238 Views

3 replies

0 likes

  • 2238 Views
  • 3 replies
  • 0 likes

Solved!! Oops! Sorry, we couldn't share to Instagram Stories, try again later.

PlanPremiumCountryChile DeviceiPhone XSOperating SystemiOS 13.1 I can't share the music in my instagram stories, I tried reinstalling both apps and the problem continue. When I try to share the music appears a message saying "Oops! Sorry, we couldn't...

Visitor

Plan Premium Country Chile   Device iPhone XS Operating System iOS 13.1   I can't share the music in my instagram stories, I tried reinstalling both apps and the problem continue....

RahulK

Newbie

12556 Views

10 replies

20 likes

  • 12556 Views
  • 10 replies
  • 20 likes

iOS 13 Carplay track number missing

PlanPremiumCountryGermanyDeviceIphone XROperating SystemiOS 13.1.1 My Question or IssueHi, since iOS 13 i cant see any track numbers in carplay screen, for instance 4/12 (means track 4 out of 12). Ideas ?

Casual Listener

Plan Premium Country Germany Device Iphone XR Operating System iOS 13.1.1   My Question or Issue Hi, since iOS 13 i cant see any track numbers in carplay screen, for instance 4/12 (mea...

44000-de

Casual Listener

777 Views

2 replies

0 likes

  • 777 Views
  • 2 replies
  • 0 likes

Local Files

My Question or IssueSo I have downloaded songs and put them in my local files on spotify. I tried to sync them to my phone but it doesn't work, when I googled the problem someone said to turn off the firewall on my computer, I turned it off and tried...

Visitor

  My Question or Issue So I have downloaded songs and put them in my local files on spotify. I tried to sync them to my phone but it doesn't work, when I googled the problem someone said to tu...

559 Views

0 replies

1 likes

  • 559 Views
  • 0 replies
  • 1 likes

Superuser Contribution Dragging items in queue is buggy

PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 13.1.1 My Question or IssueWith the lastest update (downloaded today), reordering items in the queue is very difficult. To reproduce: Play a song/playlist/etc.Open the queueScroll the ...

Visitor

Plan Premium Country Australia Device iPhone 11 Pro Operating System iOS 13.1.1   My Question or Issue With the lastest update (downloaded today), reordering items in the queue is very...

Peter

Spotify Legend

12965 Views

15 replies

8 likes

  • 12965 Views
  • 15 replies
  • 8 likes

Spotify Starts On its Own and Cant Be Turned Off

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

680 Views

2 replies

0 likes

  • 680 Views
  • 2 replies
  • 0 likes

Solved!! Bluetooth Earbuds only play out of one side at a time....

Plan - Premium USA Iphone XS MaxiOS 12.4.1 I just purchased new Bluetooth earbuds (Merkury E003T) and they work but only one at a time. When I select the device on my iPhone, I can only play out of one side or the other, not both at the same time. Yo...

Casual Listener

Plan - Premium  USA   Iphone XS Max iOS 12.4.1   I just purchased new Bluetooth earbuds (Merkury E003T) and they work but only one at a time. When I select the device on my iPhon...

eltoch

Composer

19942 Views

3 replies

0 likes

  • 19942 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stoppt die Wiedergabe wenn ich mein iPhone versuche wegstecken

PlanPremiumCountryGermanyDeviceiPhone XROperating SystemIOS 13.1 My Question or IssueSpotify stoppt die wiedergabe wenn ich mein iphone versuche in die Hose zustecken sonst klappt alles super also wenn das iphone im standbymodus ist und ich es in der...

Visitor

Plan Premium Country Germany Device iPhone XR Operating System IOS 13.1   My Question or Issue Spotify stoppt die wiedergabe wenn ich mein iphone versuche in die Hose zustecken sonst...

Petya

Community Legend

3925 Views

1 replies

0 likes

  • 3925 Views
  • 1 replies
  • 0 likes

Can’t share on Instagram stories

PlanPremiumCountryMalaysiaDevice(iPhone 11 ProOperating System(iOS 13 My Question or IssueCan't share on Instagram stories

Casual Listener

Plan Premium Country Malaysia Device (iPhone 11 Pro Operating System (iOS 13   My Question or Issue Can't share on Instagram stories

eunice5616

Casual Listener

1175 Views

2 replies

3 likes

  • 1175 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify no funciona con datos

PlanPremium DuoCountryColombiaDeviceiPhone 8 PlusOperating SystemiOS 12.4.1 Spotify en el celular de mi esposaa solo funciona cuando esta conectado a wifi y cuando se pasa a datos aparece “conectando” todo el tiempo; además las páginas de Spotify y l...

Casual Listener

Plan Premium Duo Country Colombia Device iPhone 8 Plus Operating System iOS 12.4.1   Spotify en el celular de mi esposaa solo funciona cuando esta conectado a wifi y cuando se pasa a da...

CarlosE

Spotify Legend

2402 Views

4 replies

0 likes

  • 2402 Views
  • 4 replies
  • 0 likes

Can’t share song and playlist to instagram story

I can't share all of song to my ig story account. The last time that I've been shared is yesterday. I tried to reinstall both apps, restart the smartphone, log out both apps, still same error PlanPremiumCountryThailandDeviceiPhone SEOperating Systemi...

Casual Listener

I can't share all of song to my ig story account. The last time that I've been shared is yesterday. I tried to reinstall both apps, restart the smartphone, log out both apps, still same error  ...

Jacob

Community Legend

1071 Views

1 replies

3 likes

  • 1071 Views
  • 1 replies
  • 3 likes

New Releases playlist in browse not updating

The Spotify New Releases album playlist that updates every Friday has stopped doing so. Found under the browse tab. Have travelled recently if it could have gotten confused with countries and licensing etc? Any suggestions?PlanPremiumCountryNew Zeala...

Casual Listener

The Spotify New Releases album playlist that updates every Friday has stopped doing so. Found under the browse tab. Have travelled recently if it could have gotten confused with countries and licensi...

Loxer

Community Legend

1421 Views

3 replies

0 likes

  • 1421 Views
  • 3 replies
  • 0 likes

Oops! Sorry, we couldn't share to Instagram Stories, try again later

Plan - PremiumCountry - USADevice - iPhone XROperating System - iOS 13.1.1 My Question or Issue I've tried: reinstalling both apps, restarting my phone, ensuring iOS is up to date, ensuring I'm not Offline. Nothing works. Been dealing with this since...

Casual Listener

Plan - Premium Country - USA Device - iPhone XR Operating System - iOS 13.1.1   My Question or Issue   I've tried: reinstalling both apps, restarting my phone, ensuring iOS i...

m1k3rock

Casual Listener

3759 Views

2 replies

7 likes

bug
Instagram
  • 3759 Views
  • 2 replies
  • 7 likes

Solved!! Sharing to Instagram Error in iOS 13

PlanPremiumCountryCanadaDeviceiPhone 11Operating SystemiOS 13.1 My Question or IssueI recently upgraded my phone and it came with iOS 13 loaded onto it, I had no problems sharing to instagram on my previous phone a couple of days ago but now I'm gett...

Casual Listener

Plan Premium Country Canada Device iPhone 11 Operating System iOS 13.1   My Question or Issue I recently upgraded my phone and it came with iOS 13 loaded onto it, I had no problems sha...

Loxer

Community Legend

1262 Views

2 replies

6 likes

  • 1262 Views
  • 2 replies
  • 6 likes

Phone Volume set to max when using desktop application

DeviceiPhone Xs / iPhone 10s Operating SystemiOS 12.4.1Windows 10 Enterprise Version 1803 My Question or IssueSometimes (not always) when im done playing music with spotify on my phone and switch to spotify on my desktop it will turn the volume on my...

Newbie

Device iPhone Xs / iPhone 10s   Operating System iOS 12.4.1 Windows 10 Enterprise Version 1803   My Question or Issue Sometimes (not always) when im done playing music with spotify ...

wenzi0615

Casual Listener

973 Views

1 replies

1 likes

  • 973 Views
  • 1 replies
  • 1 likes

Downloading local files on my iPhone creates duplicate songs/files

When I try to download local files from my iTunes into spotify, SOME of the songs do this: In the image (A screenshot from my "Favorites" folder), you can see the "origional" song that's in my playlist (with a red download sign) that isn't syncing wi...

Newbie

When I try to download local files from my iTunes into spotify, SOME of the songs do this:   In the image (A screenshot from my "Favorites" folder), you can see the "origional" song that's...

720 Views

0 replies

0 likes

  • 720 Views
  • 0 replies
  • 0 likes

Can’t find all my downloaded songs on Spotify

Hello, like the title says I cant find my downloaded spotify songs, I can only find the “liked songs” or my downloaded playlists. My device (iphone7) has the “Home”, “Search” and the “Your Library” tabs, when i go to the Library one i can see my play...

Visitor

Hello, like the title says I cant find my downloaded spotify songs, I can only find the “liked songs” or my downloaded playlists. My device (iphone7) has the “Home”, “Search” and the “Your Library” t...

eltoch

Composer

3259 Views

1 replies

0 likes

  • 3259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share song through instagram stories

PlanPremium CountryParaguay DeviceiPhone XSOperating SystemiOS 13.1Instagram Version112Spotify version8.5.23 The issue is that i cant share any song, monday everything was ok, then stop working, i tried to reinstall both apps, restart the smartphone,...

Casual Listener

Plan Premium   Country Paraguay   Device iPhone XS Operating System iOS 13.1 Instagram Version 112 Spotify version 8.5.23   The issue is that i cant share any song, mond...

daskun

Casual Listener

1659 Views

2 replies

1 likes

  • 1659 Views
  • 2 replies
  • 1 likes

Track embed (iFrame) erratic beahviour

HiI've created a site for a songwriter that contains a number of iFrames using the track embed code. https://patrickmascall.com/discography/For the most part this works but sometimes when clicking on the play button on an iPhone, the message "Open in...

Visitor

Hi I've created a site for a songwriter that contains a number of iFrames using the track embed code. https://patrickmascall.com/discography/ For the most part this works but sometimes when cl...

755 Views

0 replies

0 likes

embed
Embed Player
iframe
player wont play correctly
  • 755 Views
  • 0 replies
  • 0 likes