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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47807 Views
  • 15 replies
  • 36 likes
  • 47807 Views
  • 15 replies
  • 36 likes

can’t play spotify in car

PlanPremiumCountryUKDeviceiPhone 8 My Question or Issuei don’t know when this started but it was this year for sure in the last few months. i use to be able to plug my charger into the car usb port and my music playing on spotify would come through t...

  • Visitor
  • Plan Premium Country UK Device iPhone 8     My Question or Issue i don’t know when this started but it was this year for sure in the last few months. i use to be able to plug my ch...
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Issue with Xbox volume control through iOS app

PlanPremiumCountryCanada Device(iPhone XR)Operating System(iOS 13.) My Question or Issue Just noticed that the volume control in iOS app for Xbox one is buggy. Whenever I go to use it the app crashes and no result

  • Casual Listener
  • Plan Premium Country Canada   Device (iPhone XR) Operating System (iOS 13.)   My Question or Issue   Just noticed that the volume control in iOS app for Xbox one is buggy. ...
  • 500 Views
  • 0 replies
  • 0 likes
  • 500 Views
  • 0 replies
  • 0 likes

"Songs" tab missing from "Your Library" now on iPhone display? What's going on?

PlanPremiumCountryUSDeviceiPhone 6s, MacBook AirOperating SystemiOS 10 My Question or IssueThe Spotify user interface has changed dramatically on my iPhone recently. There is no "Songs" tab under "Your Library" anymore, so it's impossible to just pla...

  • Casual Listener
  • Plan Premium Country US Device iPhone 6s, MacBook Air Operating System iOS 10   My Question or Issue The Spotify user interface has changed dramatically on my iPhone recently. There is...
  • tmgoodwin1
  • Casual Listener
  • 6923 Views
  • 8 replies
  • 5 likes
  • 6923 Views
  • 8 replies
  • 5 likes

Instagram Story

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 10 My Question or IssueI used to be able to post a photo to my Instagram story and play a song using the Spotify connection. I see other people doing the same, but I've lost the option...

  • Visitor
  • Plan Premium Country United States   Device iPhone X Operating System iOS 10   My Question or Issue I used to be able to post a photo to my Instagram story and play a song using ...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

No spotify status on iphone discord

I have tried re-connecting and disconnecting the spotify account and logged out of both apps and even re-installed them. Nothing works, no spotify status

  • Visitor
  • I have tried re-connecting and disconnecting the spotify account and logged out of both apps and even re-installed them.   Nothing works, no spotify status
  • DocKrease
  • Visitor
  • 1259 Views
  • 1 replies
  • 0 likes
  • 1259 Views
  • 1 replies
  • 0 likes

Heart button saving songs in "Albums" folder since latest update

PlanPremiumCountry AustraliaDeviceiphone 8sOperating Systemios 11.4.1 My Question or Issue SInce the most recent update, i have noticed that when i try to fine tune my Daily Mix or other playlists using the "Like" or Heart button - the app is now put...

  • Newbie
  • Plan Premium Country  Australia Device iphone 8s Operating System ios 11.4.1   My Question or Issue  SInce the most recent update, i have noticed that when i try to fine tune...
  • sjp1966
  • Roadie
  • 1483 Views
  • 2 replies
  • 0 likes
  • 1483 Views
  • 2 replies
  • 0 likes

Downloaded songs not playing offline

I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begin. I’ve realised this after burning thru data the p...

  • Newbie
  • I have all my playlists downloaded, they are marked as such and they take up room on my phone. However when playing certain (most) songs in offline mode they just don’t work, the song won’t even begi...
  • jamieminetto
  • Casual Listener
  • 2666 Views
  • 4 replies
  • 6 likes
  • downloads
    Offline Access
  • 2666 Views
  • 4 replies
  • 6 likes

CarPlay

After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it just shuffles their songs, doesn't allow me to pick a...

  • Visitor
  • After years of paying for my music, I have decided to switch over to Spotify due to be frustration with the new iTunes set up. I use Spotify through CarPlay and when I access my favorite artist it ju...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Cannot play local files songs on IPad

PlanPremiumCountryCyprus/UKDeviceIPadOperating SystemiOS 10 My Question or IssueHi Is there any way in which I can play my ‘local files’ tunes on the IOS version of Spotify? I spent hours ripping CD’s to Itunes and then exporting them to Spotify, onl...

  • Regular
  • Plan Premium Country Cyprus/UK Device IPad Operating System iOS 10   My Question or Issue Hi   Is there any way in which I can play my ‘local files’ tunes on the IOS version of ...
  • CarterUSM
  • Regular
  • 760 Views
  • 2 replies
  • 0 likes
  • 760 Views
  • 2 replies
  • 0 likes

Local File Songs Not Syncing with iPhone

Premium US DeviceiPhone 11/Macbook Pro (iOS 13.1.13) I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer that I to play on my phone. I have literally tried everything to try and make this work....

  • Visitor
  • Premium  US   Device iPhone 11/Macbook Pro  (iOS 13.1.13)   I have been working on this all day and its been driving me crazy. I have 4 songs that I have on my computer tha...
  • 675 Views
  • 0 replies
  • 4 likes
  • 675 Views
  • 0 replies
  • 4 likes

problem in my library about search

PremiumTurkeyiPhone 8iOS 13 Hi, when I search for something (artist, album, song name, etc.) in my liked songs and after I press shuffle button it doesn't play the songs that I searched. If I don't press the shuffle button and just click the song whe...

  • Casual Listener
  • Premium Turkey iPhone 8 iOS 13   Hi, when I search for something (artist, album, song name, etc.) in my liked songs and after I press shuffle button it doesn't play the songs that I searche...
  • AeroZ
  • Composer
  • 692 Views
  • 4 replies
  • 2 likes
  • 692 Views
  • 4 replies
  • 2 likes

Solved!! Stops after 30 seconds

PlanFree/PremiumCountryUSADeviceiPhone 6s plusOperating System iOS 13.2.3 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust downloaded the app today, and all types of issues are apparent. Main one is that when selecting individual tune...

  • Casual Listener
  • Plan Free/Premium Country USA Device iPhone 6s plus Operating System  iOS 13.2.3   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just downloaded the...
  • Geekjazz
  • Casual Listener
  • 2119 Views
  • 3 replies
  • 0 likes
  • 2119 Views
  • 3 replies
  • 0 likes

Spotify messing up, or just me?

PlanPremiumCountryUnited StatesOperating SystemiOS 13.2.3 My Question or IssueWhenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one song that I haven’t heard before. The catch is that I don’t like any of t...

  • Newbie
  • Plan Premium Country United States Operating System iOS 13.2.3   My Question or Issue Whenever I start a playlist radio, Spotify will play about 30-40 songs in my library and maybe one s...
  • 810 Views
  • 0 replies
  • 0 likes
  • 810 Views
  • 0 replies
  • 0 likes

offline mode-songs not loading when I don't have internet cinnection

I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont load most of the times. So the solution I've found i...

  • Casual Listener
  • I have premium account and a lot of songs available offline but while I'm travelling outside the country and I don't have internet connection I open Spotify, go to Library / Songs and the song wont l...
  • kfigura
  • Casual Listener
  • 913 Views
  • 3 replies
  • 5 likes
  • 913 Views
  • 3 replies
  • 5 likes

Apple TV changes accounts all the time

PlanPremiumCountryThe Netherlands DeviceApple TV My Question or IssueAfter the fixed login issues I fount another: I have a family plan. Very happy that me and my wife aren't blocking each other anymore. But now, when I stream something to the apple ...

  • Regular
  •   Plan Premium Country The Netherlands   Device Apple TV   My Question or Issue After the fixed login issues I fount another: I have a family plan. Very happy that me and my ...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Solved!! “songs” option missing from library

My “songs” tab is missing from my library. I can’t listen to anything randomly with the new interface. If I can, it is a playlist and not my downloaded content. I can’t sort in alphabetical order. I would like to know how to select songs individually...

  • Casual Listener
  • My “songs” tab is missing from my library.   I can’t listen to anything randomly with the new interface.  If I can, it is a playlist and not my downloaded content.   I can’t sort i...
  • pseudopsyche
  • Newbie
  • 3532 Views
  • 4 replies
  • 4 likes
  • 3532 Views
  • 4 replies
  • 4 likes

Cannot connect to Definitive W7 WiFi speaker

I have several Definitive W7 speakers installed on my home network. Until recently, all of them were visible and could connect to Spotify. Now none of them connect. I can see all speakers in the Play-Fi App; however, when I attempt to use Spotify, no...

  • Visitor
  • I have several Definitive W7 speakers installed on my home network. Until recently, all of them were visible and could connect to Spotify. Now none of them connect.  I can see all speakers in th...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Spotify icon 3D Touch problem

Hello everyone,PlanPremiumCountry TurkeyDeviceiPhone XOperating SystemiOS 12.0.1 My Question or Issue My problem is basically when I press the Spotify icon firmly and hold it, the activated 3D Touch quick action panel does not show the most recently ...

  • Regular
  • Hello everyone, Plan Premium Country  Turkey Device iPhone X Operating System iOS 12.0.1   My Question or Issue  My problem is basically when I press the Spotify icon firmly...
  • user-removed
  • Not applicable
  • 2599 Views
  • 12 replies
  • 0 likes
  • 2599 Views
  • 12 replies
  • 0 likes

Select to filter folders

PlanPremiumCountryUKDeviceiPhone 7SOperating SystemiOS My Question or IssueHi there.Due to the way I like to folder my music by month, I end up with loads of folders since the last update of Spotify. The update was great in many ways, but previously ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 7S Operating System iOS   My Question or Issue Hi there. Due to the way I like to folder my music by month, I end up with loads of folders since ...
  • polyphant
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

Spotify Connection Bugs Google Home/Streaming Music - Fail!

PlanPremium [2 years + ] CountryUSA DeviceiPhone XROperating SystemiOS 13 My Question or IssueConnection between Spotfiy and Google Home Mini Speaker crashing/failing: Every time I connect spotify with my Google Home Mini Speaker the following happen...

  • Music Fan
  • Plan Premium [2 years + ]   Country USA   Device iPhone XR Operating System iOS 13   My Question or Issue Connection between Spotfiy and Google Home Mini Speaker crashing/f...
  • k14j-my_4omd
  • Casual Listener
  • 2449 Views
  • 3 replies
  • 0 likes
  • Google Home
    iOS13
    iphone
  • 2449 Views
  • 3 replies
  • 0 likes