Shuffle not working

[#1]

Shuffle feature isn’t working even when I toggle the shuffle button on and off

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

In this case, we'd like to gather some additional info. Is this happening no matter what content you're listening to? Is it happening when playing specific albums/playlists? Please send us as many details as possible so we can better understand what's happening on your side.

On another note, would you mind sharing if you've tried some troubleshooting steps? We'd suggest performing a clean reinstall of the app on the affected device to see if you see any difference. You can find out the steps to do it in this article.

If the above doesn't do the trick, would you mind sharing with us the make/model and OS of the affected device along with the Spotify version you're running there?

Keep us in the loop!