Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
iPhone 6S Plus
My Question or Issue
I've been having this issue for a couple of months: there are certain songs that I have added to my playlists but then they never show up or play. I have tried the "add anyway" duplicate feature, but they still do not show up/play. I have also tried uninstalling/reinstalling the app, and nothing changes. Any ideas on how to solve this issue? I can add new songs that I definitely have never added before and they play/show up just fine, it's only some songs that are supposedly already on there (but aren't!).
Thanks in advance for the help!
Solved! Go to Solution.
Hi again @ZnowSe7en,
Thanks for keeping in touch.
When this happens and the songs are greyed out, it means that the songs aren't available in your market. We want all the world’s music and podcasts on Spotify, but availability can vary over time and between countries, depending on licensing agreements and the permissions from rights holders.
We add new content to Spotify every day, so if you can’t find something you’re looking for right now, it may appear (or reappear) soon.
We hope this clears things up. If you have any questions or need anything else, give us a shout.