Songs stop playing after 9-10 seconds - app

[ddboone]

Premium Family

USA (have also had the same issue in Mexico)

Spotify Version: 8.6.56 (updated today 8/27/21)

Device: iPhone Xs, iOS 14.7.1

For 5 days now (that I've noticed) none of my songs will play longer than 9-10 seconds. I can hear one song all the way through probably every 1/50 songs. This is extremely frustrating and I've read every message board and it seems like many other people are experiencing this issue with no help from Spotify. Here is more information:

1. I have tried: deleting the app and reinstalling it, updating the app, logging out and back in, changing my password, clearing my cache, quitting the app and reopening, restarting my phone, turned off my crossfade, tried to listen on wifi, tried to listen on 5GE, tried to listen on airplane mode, and tried to listen on offline mode. None of these have solved the issue.

2. All of my songs are downloaded so connection shouldn't be an issue. Even when I was on a 3 hour flight in airplane and offline mode, none of my songs would work. What is the point of using 10GB of my phone's storage to download my songs if I can't listen to them when I'm offline?

3. I have tried listening to Spotify via web browser (Chrome) and it works fine. My songs also play all the way through when I listen on the Mac Spotify app. Unfortunately it is quite difficult to listen to music on a run, with your laptop.

I would really appreciate some help on this. It would be helpful to hear new suggestions besides the ones I have already tried/seen on this forum and others. Thanks in advance.

[Melinda765]

The songs are the downloaded ones when offline. I shut phone down multiple
times and deleted the app and reinstalled a couple of times. I’ve even
undownloaded and re downloaded.

I appreciate any help you can provide.
--
Melinda Green

[MihailY]

Hey @Melinda765,

Thanks for your reply,

Can you please send us a short screen recording of the issue along with your device model, OS version and Spotify version?

Keep us posted.

[Paullegrand1]

What green arrow are you talking about? There a black arrow with a green background (the play arrow), but no green arrow

[thetasig]

Was inadvertently set to play through my Firefox "web player" instead of playing through the Mac Laptop system speaker. Now the music does not stop after a few seconds. Still a "free" account before I decide to upgrade to Premium. At least I can set up playlists now and decide what to keep and what to remove.

[kryuvfx]

When I use another account the music does not stop. But on my main itll stop after about a minute. Its been happening since i upgraded my phone in october 2023

Things ive tried:

Clean download

redownloading songs

clearing cache

restarting device

logging out everywhere

im on an iphone 15 pro ios 17.4 

[kryuvfx]

I think I found a solution for myself. I have a playlist with all my local files but since i deleted some of the files from my computer they aren’t available and this causes the playlist to try to download them but not be able to. After canceling the future downloads I haven’t had issues with it pausing and none of the songs that were already downloaded got erased.