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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43040 Views

43 replies

10 likes

  • 43040 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108340 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1605 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301601 Views

62 replies

16 likes

  • 301601 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127480 Views

19 replies

38 likes

  • 127480 Views
  • 19 replies
  • 38 likes

Superuser Contribution Spotify crashes when I’m opening my camera

Hi everyone, lately, when I’m playing my playlist and then open camera up on my iPhone the music just stops and when I get back to the app I can see that the app skipped to next song.im not on video mode, so the music shouldn’t stop because of it.. a...

Newbie

Hi everyone,  lately, when I’m playing my playlist and then open camera up on my iPhone the music just stops and when I get back to the app I can see that the app skipped to next song. im not ...

AlejaR

Moderator

1708 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution spotify track time only going backwards

Premium USA DeviceIphone 12Operating Systemios 17.6.1 My Question or IssueThe track time on spotify used the show the full length of the song, like 3:56. Now it randomly shows a countdown until the song ends, such as -3:32 and I don't know how to swi...

Casual Listener

Premium   USA   Device Iphone 12 Operating System ios 17.6.1   My Question or Issue The track time on spotify used the show the full length of the song, like 3:56. Now it ran...

delysid23

Music Fan

889 Views

2 replies

2 likes

  • 889 Views
  • 2 replies
  • 2 likes

pourrais-je reprendre l'abonnement que j'ai perdu svp ?

j'ai payé un abonnement jusqu'à décembre et au final il s'est annulé sans mon consentement et je n'ai pas reçu de remboursement également j'aimerais reprendre l'abonnement

Visitor

j'ai payé un abonnement jusqu'à décembre et au final il s'est annulé sans mon consentement et je n'ai pas reçu de remboursement également j'aimerais reprendre l'abonnement

Billy-J

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Assistance with Issue

Hi all. I have a constant issue with either my Spotify or iPhone 15 Pro. Recently (past 2/3months) I have noticed that the sound quality for Spotify has somewhat declined. In my car 2022 plate, even if I have the songs downloaded or streaming, the au...

Newbie

Hi all.    I have a constant issue with either my Spotify or iPhone 15 Pro.    Recently (past 2/3months) I have noticed that the sound quality for Spotify has somewhat decline...

Billy-J

Spotify Star

651 Views

1 replies

1 likes

  • 651 Views
  • 1 replies
  • 1 likes

Superuser Contribution Return "Add to Playlist" to Three-Dot Menu in Queue and New Releases on Mobile!!

"Add to playlist" button in the Queue and New Releases section on mobile has been inexplicably removed from the expanded menu opened using the three dot button.In every other three-dot menu I saw, they're all identical (and include "add to playlist")...

Casual Listener

"Add to playlist" button in the Queue and New Releases section on mobile has been inexplicably removed from the expanded menu opened using the three dot button. In every other three-dot menu I saw...

Susan_GP

Moderator

2502 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution the playlist is incomplete on iPhone

Premium, Brazil (iPhone XR)(iOS 16) the playlist on my phone is incomplete, songs don’t appearwhen I look at the same playlist on my PC the duration is longer and more songs appear

Visitor

Premium, Brazil  (iPhone XR) (iOS 16)   the playlist on my phone is incomplete, songs don’t appear when I look at the same playlist on my PC the duration is longer and more songs appea...

Novy

Moderator

607 Views

2 replies

1 likes

  • 607 Views
  • 2 replies
  • 1 likes

Superuser Contribution Recently played history skipping date label

PlanPremiumCountryItalyDeviceiPhone 12Operating SystemiOS 16.5.1 My Question or IssueI've been experiencing this issue for a little over a month and it consists of the recently played history on the Spotify app skipping a date. Basically, the songs p...

Casual Listener

Plan Premium Country Italy Device iPhone 12 Operating System iOS 16.5.1   My Question or Issue I've been experiencing this issue for a little over a month and it consists of the recent...

juliarafalik

Visitor

3735 Views

10 replies

2 likes

App
issue
Recently Played
  • 3735 Views
  • 10 replies
  • 2 likes

Superuser Contribution Apple Watch plays wrong podcast when selected from "Your Episodes" when on LTE

PlanPremiumCountryItalyDeviceiPhone Xs, Apple Watch Series 7 LTEOperating SystemiOS 17.4, Watch OS 10.4 My Question or Issue Hello, when selecting a podcast from the "Your Episodes" section from the Apple Watch app, something strange happens: - If th...

Music Fan

Plan Premium Country Italy Device iPhone Xs, Apple Watch Series 7 LTE Operating System iOS 17.4, Watch OS 10.4   My Question or Issue   Hello, when selecting a podcast from the "...

Régis94

Casual Listener

1544 Views

4 replies

0 likes

Apple Watch
LTE
Podcasts
  • 1544 Views
  • 4 replies
  • 0 likes

Superuser Contribution Apple watch

PlanPremiumCountryNew ZealandOperating SystemApple watch series 4, OS 10.6.1 My Question or IssueFor past few weeks I cannot control Spotify from my Apple Watch series 4. No volume, play/pause or skip tracks. I can seem to play/pause it from the watc...

Newbie

  Plan Premium Country New Zealand Operating System Apple watch series 4, OS 10.6.1   My Question or Issue For past few weeks I cannot control Spotify from my Apple Watch series 4....

Dessi

Moderator

694 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify app not connecting to Chromecast devices

PlanPremiumCountryAustraliaDeviceiPhone 10Operating System(iOS 17.5.1 My Question or IssueThe last month the Spotify app has intermittently not connected to my google speakers to play audio. Also does not work with Yamaha MusicCast. haven’t had issue...

Regular

Plan Premium Country Australia Device iPhone 10 Operating System (iOS 17.5.1   My Question or Issue The last month the Spotify app has intermittently not connected to my google speaker...

Volki

Newbie

860 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Auto-download episodes does not work for podcasts with paid subscriptions

PlanPremiumCountryU.S.A.DeviceiPhone XSOperating SystemiOS 17.5.1 My Question or IssueAuto-downloading podcast episodes is great, but I have a paid subscription to get ad free episodes of my favorite show. These do not auto-download. I have to go to ...

Regular

Plan Premium Country U.S.A. Device iPhone XS Operating System iOS 17.5.1   My Question or Issue Auto-downloading podcast episodes is great, but I have a paid subscription to get ad fre...

parks1

Regular

2958 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Volume control notification spam

PlanPremiumCountrySlovakiaDeviceiPhone SE (2020)Operating SystemiOS 18 dev beta My Question or IssueLike every time a volume button is clicked when Spotify is connected to another device with active playback, the notification about the new volume con...

Newbie

Plan Premium Country Slovakia Device iPhone SE (2020) Operating System iOS 18 dev beta   My Question or Issue Like every time a volume button is clicked when Spotify is connected to an...

MateusM

Spotify Star

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Why can’t I download the app on my iPhone

I get the cloud icon instead of the “GET” bar but this app is not on my phone and when I click the cloud to download, nothing happens. Help!

Visitor

I get the cloud icon instead of the “GET” bar but this app is not on my phone and when I click the cloud to download, nothing happens. Help!

MateusM

Spotify Star

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove Spotify controls from lock screen on iPhone

Is there a way to remove the Spotify controls completely from the lock screen on my iPhone XR running iOS 13? I keep pressing pause or skipping tracks when I'm holding my phone and I swear I will throw this phone across the room if I miss my favourit...

Visitor

Is there a way to remove the Spotify controls completely from the lock screen on my iPhone XR running iOS 13?   I keep pressing pause or skipping tracks when I'm holding my phone and I swear I...

rafagildin

Visitor

45104 Views

8 replies

6 likes

iphone
iphone xr
lock screen
  • 45104 Views
  • 8 replies
  • 6 likes

An explanation is due on streaming and/or offline play for the Apple Watch

I think many faithful Spotify users on premium accounts have cancelled them and moved over to Apple Music, due to Spotify's lack of support for streaming and/or offline play on the Apple Watch. Whilst Spotify is a superior service on native apps, I t...

Regular

I think many faithful Spotify users on premium accounts have cancelled them and moved over to Apple Music, due to Spotify's lack of support for streaming and/or offline play on the Apple Watch. &nbs...

threethirtydee

Newbie

1734 Views

5 replies

6 likes

iOS
  • 1734 Views
  • 5 replies
  • 6 likes

Superuser Contribution When I turn the screen on and off, it gets stuck for 1 second

PlanPremiumCountryTurkeyDeviceIphone 13Operating System(iOS 18 My Question or IssueWhen I turn the screen on and off, it gets stuck for 1 second but when phone is charging its not get stuck

Newbie

Plan Premium Country Turkey Device Iphone 13 Operating System (iOS 18   My Question or Issue When I turn the screen on and off, it gets stuck for 1 second but when phone is charging it...

Dessi

Moderator

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Squeaking noises when using Fast Forward/Rewind on podcasts

Recently when I listen to podcasts and skip forward/backwards, there's now a squeak noise that's really starting to bug me (I saw someone else compare this to a VHS tape). This sound was never there before and it's really pushing me to get my podcast...

Casual Listener

Recently when I listen to podcasts and skip forward/backwards, there's now a squeak noise that's really starting to bug me (I saw someone else compare this to a VHS tape). This sound was never there ...

Germansausage68

Visitor

4647 Views

17 replies

5 likes

  • 4647 Views
  • 17 replies
  • 5 likes

Audiobook top up not showing up in app

I purchased 10 hours of audiobook top up but the hours don’t appear in the app even after redownloading the app and logging in and out multiple times

Visitor

I purchased 10 hours of audiobook top up but the hours don’t appear in the app even after redownloading the app and logging in and out multiple times

MateusM

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes