Spotify 1.7.0 crashing on sync

[AlexanderArnell]

Just added some new local files to my starred playlist yesterday, and app was crashing when I tried to sync (about 12 songs?)

Then today the same was happening, reinstalled the app, synced all the spotify tracks fine, then tried to sync the local files (approx 150), it made it until the last 60 before crashing. Since then it syncs a couple at a time, before crashing up until the last ~45, and now it crashes immediately upon opening the app. 

Any ideas/help would be appreciated!

[Batman]

Description
The Spotify app crashes within 5 seconds of launching. It was working fine (even after updating) until I began to use the "Browse" tab. Ever since I used the Browse tab, the app will crash no matter what I do...play music, sync tracks, or do nothing at except open the app. It always crashes.

A more detailed description, using numbered steps

1. First I did this

I first closed and then reopened the app

2. Then I did that

Then when that didn't work I turned my phone off and then back on

3. I also did this

When that didn't work I did a soft reset

4. then this

When that didn't work, I tried uninstalling and reinstalling the app

5. then this

After reinstalling the app, it worked normally for a little while. There were no crashes and I was able to sync around 200 tracks (I had 500 more to go though). But then I changed the settings to my normal preferences: Crossfade at 10.5 seconds, entered my Last.fm details, and changed the music quality to Extreme for both streaming and syncing, and that's when the crashes started again.

6. and finally, this

I again uninstalled and reinstalled the app. Immediately it began crashing at launch every time I tried to use it.

What I expected to happen

I expected the app to work as normal, without crashing

What actually happened

The crashes didn't stop

My iPad/iPhone model

iPhone 5s

Device’s Operating System
7.1.2

Is your device jailbroken?

Yes, but I want to add that I'm not using any tweak that affects Spotify. I also booted my phone into safe mode (basically means my phone reverted to not being jailbroken) and the problem still exists. Even in safe mode Spotify crashed consistently.

Approximately how many playlists do you have?

I have around 100-150 playlists. Only three of those playlist are synced for offline use.

My mobile Spotify version

1.7.0

My provider
AT&T

[hab32]

Description

Spotify crashes shortly after playing a song (initial error) and then while syncing music (after clean reinstall)

A more detailed description, using numbered steps

1. First I did this

Closed the app and opened it again

2. Then I did that

Restarted my phone

3. I also did this

Deleted Spotify and Reinstalled

4. then this

Deleted Spotify and Reinstalled again

5. then this

Reset my connectivity settings on my iPhone

6. and finally, this

Cursed

What I expected to happen

I expected Spotify to work! 

What actually happened

It crashes religiously

My iPad/iPhone model

iPhone 5

Device’s Operating System

7.1.2

Is your device jailbroken?

No

Approximately how many playlists do you have?

10

Please also include how many, more or less, of those playlists are synced for offline use

750

My mobile Spotify version

1.7.0 

My desktop Spotify version (if applicable)

0.9.12.10

My provider and country

Verizon

[user-removed]

I am having this exact same problem. Since the 9/10 update the app crashes everytime I try to open it. I have tried a soft reboot a couple of times and this did not solve the problem. This update clearly broke something.

[meahtenoha]

Hi @user-removed Have you tried a complete clean reinstallation?

[Batman]

I also want to add that one of the beautiful things about having a jailbroken iPhone is the ability to install previous versions of an app. I've deleted the current Spotify update, and reverted back to version 1.6.0 ...I'm having no problems whatsoever. Zero crashes.

I'm going to start adopting the "if it ain't broke, don't fix it" mantra when it comes to updating apps. I'm only going to update if there's some huge drastic change (ie a major redesign).

[jonnyatlas]

I want to chime in that I am having the exact same issues - and have followed the same steps - as batman. This update is literally unusable, as the app crashes within 5 seconds of opening.

Description
The Spotify app crashes within 5 seconds of launching. This began as soon as I updated to 1.7.0.

A more detailed description, using numbered steps

1. I first closed and then reopened the app

2. Then when that didn't work I turned my phone off and then back on

3. When that didn't work I did a soft reset

4.When that didn't work, I tried uninstalling and reinstalling the app

5. After reinstalling the app, nothing changed. It still crashed to the home screen within 5 seconds. 

6. I again uninstalled and reinstalled the app. Immediately it began crashing at launch every time I tried to use it. 

What I expected to happen

I expected the app to work as normal, without crashing

What actually happened

The crashes didn't stop

My iPad/iPhone model

iPhone 5s

Device’s Operating System

7.1.2

Is your device jailbroken?

No.

Approximately how many playlists do you have?

34. Only 3 are synced for offline play.

My mobile Spotify version

1.7.0

My provider
AT&T

[user-removed]

@Meredith

The app is working for me after a clean installation. However a clean installation is a completely unacceptable solution since it loses all the downloaded tracks and any settings. You have to come up with a better solution for resolving problems that does not involve deleting the app.

[leofukui]

I have the same problem.

I re-installed the app and then that problem looked like solved. But when I restarted (closed and then opened) the app, the problem was back again.

Please, fix it.

[JoshYoshiClark]

Just downloaded latest spotify version (1.7.0) The app crashs on launch. Tried all the steps the eliminate the problem, still reoccurring !

[Jordi]

Hi there welcome to the community 🙂

I have seen a few other users with the same issue. Could you fill in this template and post it in this thread:
http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Crashes-on-Startup-after-9-10-Update...

Description

Replace this with a short description of the issue you're experiencing.

A more detailed description, using numbered steps

1. First I did this

2. Then I did that

3. I also did this

4. then this

5. then this

6. and finally, this

What I expected to happen

This is what I expected to happen

What actually happened

This is what happened instead.

My iPad/iPhone model

Eg. iPhone 3G, iPhone 4S, The New iPad, etc.

Device’s Operating System

E.g. 3.1.1, 4.1,5.1.1, 6.0.1, etc.

Is your device jailbroken?

If you don’t know what this means you can probably answer “No”

Approximately how many playlists do you have?

I.e. fewer than 10 or more than 200

Please also include how many, more or less, of those playlists are synced for offline use

My mobile Spotify version

E.g. 0.8.4.

My desktop Spotify version (if applicable)

E.g. 0.8.4.

My provider and country

Eg. AT&T, US; or Telia, Sweden

[GHJGHJGHJ]

Description

App crashing at startup after less than 3 seconds open.

1. First I did this

Closed app & reopened, restarted phone with on/off & tried app, then soft reset phone & tried app but all resulted in almost instant crash.

2. Then I did that

did a clean reinstall of the app and resynced but then after a while app started crashing 

3. I also did this

restored by my phone from a back up but when resyncing the app started crashing again

4. then this

when on 3rd or 4th resync I noticed the app was crashing when syncing a particular song so removing the song from the playlist allowed sync to continue without crash. This song had been on my phone for the last 3 years so isn't problematic/

5. then this

another song started causing a crash and I managed to spot the song again and removing allowed sync. As above, the song had been on that offline playlist a long time and wasn't the problem itself.

6. and finally, this

now stuck as the app crashes whilst still starting up before it starts syncing.

What I expected to happen

the app to not crash continuously

What actually happened

the app crashes continuously 

My iPad/iPhone model

iPhone 5 32GB

Device’s Operating System

have tried the steps above with iOS 7 and iOS 8 installed both result in the same timeline. Currently on iOS 8

Is your device jailbroken?

No

Approximately how many playlists do you have?

approx 100

Please also include how many, more or less, of those playlists are synced for offline use

approx 50

My mobile Spotify version

the latest - app doesnt stay open long enough to check.

My desktop Spotify version (if applicable)

0.9.12.10 on Mac

My provider and country

/

[olken2000]

Description

Spotify on iPod touch crashes as soon as it loads ever since latest update

A more detailed description, using numbered steps

1. Load Spotify

2. Within 1 minute of loading it crashes, usually sooner

What I expected to happen

app loads and let's me play songs

What actually happened

app crashes immediately

My iPad/iPhone model

ipod touch 4th gen

Device’s Operating System

6.1.6

Is your device jailbroken?

No

Approximately how many playlists do you have?

20, 5 synced offline

My mobile Spotify version

1.7.0

My desktop Spotify version (if applicable)

0.9.12.10.g89b2a4fc

My provider and country

n/a

[Aquili]

Hello, today is september 11, 2014. I applied the latest update to the Spotify app and it has been constantly crashing.

[Aquili]

I have a premium account. Since I have downloaded this update, I have not been able to access Spotify. The app begins to load and immediately crashes. IOS 7.1.2

[kbrooksc]

Hi there! The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!

[naovouporai]

App crashes as soon as I start it. Restarting iPhone didn't make a difference.

My details:

IPHONE MODEL: 5

IOS 7.1.2

SPOTIFY VERSION: 1.7.0

APPROX CRASH FREQUENCY: Can't open it. Crashes as soon as it's opening.

JAILBROKEN: No

[naovouporai]

App crashes as soon as it's opening.

Description
The Spotify app crashes immediately when is launching. This began as soon as I updated to 1.7.0.

A more detailed description, using numbered steps

1. I first closed and then reopened the app

2. Then when that didn't work I turned my phone off and then back on

3. When that didn't work I did a soft reset

4. Keeps crashing every single time

What I expected to happen

To open the app would be nice

What actually happened

CRASH

My iPad/iPhone model

iPhone 5

Device’s Operating System

7.1.2

Is your device jailbroken?

No.

Approximately how many playlists do you have?

dozens

My mobile Spotify version

1.7.0

Country: Portugal

[matdrewin]

Hello,

IPhone 5s
iOS 7.1.2
Spotify 1.7.0
Not Jailbroken

[momonaco]

Description

Replace this with a short description of the issue you're experiencing.

A more detailed description, using numbered steps

1. First I did this

I tried to open spodify after the update. it crashed

2. Then I did that

i erased and reinstalled spodify

3. I also did this

resynced all my music dowloads and made some new playlists

4. then this

i listend to spodify

5. then this

i closed spodify

6. and finally, this

and now it just crash upon launch again

What I expected to happen

This is what I expected to happen

i expected spodify to work as it always did 

What actually happened

This is what happened instead.

it crashes upon opening 

My iPad/iPhone model

Eg. iPhone 3G, iPhone 4S, The New iPad, etc.

Iphone 5s

Device’s Operating System

E.g. 3.1.1, 4.1,5.1.1, 6.0.1, etc.

Version 7.1.2 (11D257)

Is your device jailbroken?

no

If you don’t know what this means you can probably answer “No”

Approximately how many playlists do you have?

I.e. fewer than 10 or more than 200

Please also include how many, more or less, of those playlists are synced for offline use

Over 150. maybe 75 

My mobile Spotify version

E.g. 0.8.4.

1.7.0 

My provider and country

Eg. AT&T, US; or Telia, Swede
VERIZON

[Ayaz_Gasimov]

I just cant make app work after latest app update of spotify on my Iphone 4.