Spotify Premium not working

[mariahbeecroft]

I have spotify premium so I could listen to music offline and it doesn't allow me to do that on my phone.  

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd also recommend to install any pending updates and checking if you're subscribed to Premium in the Spotify subscription page from your Spotify account page.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!