Spotify Premium

[4Louisss]

Hi, I paid for the annual spotify plan, they scaled my money but on the app it doesn't appear that I have the premium plan. I have already logged out and logged in, even reinstalled the application but nothing to do. Solutions? Shall I wait a few days?

[AlejaR]

Hey @4Louisss,

Thanks for posting on the Community and welcome 🙂

It is possible you logged in into a free account. This can be the reason why you can't see the Premium service. We suggest you check the details the account you logged in with these steps:

1. Go to Home.
2. Go to Settings.
3. At the top of settings, you can see your username and the email linked to your account (if any).

If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.

Also, you can check your email address (the one you remember you registered on the app) to see if you received a receipt of the purchase. In said receipt you can check for your username. Then, you can verify If it matches with the one you see in the app.

If you need anything else, the Community is here for you.

Cheers!