Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 59688 Views
  • 16 replies
  • 36 likes
  • 59688 Views
  • 16 replies
  • 36 likes

Superuser Contribution Problem with Spotify pausing automatically

PlanPremiumCountrydenmarkDeviceiPhone XS MaxOperating system iOS 15.2My Question or IssueWhen I am playing a song there goes about 29 seconds and I automatically pause the song and I have tried changing password on Spotify and Facebook I didn’t help....

  • Casual Listener
  • Plan Premium Country denmark Device iPhone XS Max Operating system  iOS 15.2 My Question or Issue When I am playing a song there goes about 29 seconds and I automatically pause the song...
  • Kiril
  • Moderator
  • 946 Views
  • 6 replies
  • 0 likes
  • 946 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music resumes at a louder volume

Plan: Premium / NZDevice: iPhone 12 mini (iOS 15.2.1 With my Skullcandy Bluetooth headphones connected, if I pause music, and leave it paused for more than a few minutes, only with Spotify (no other music app) the sound often (not always) resets a lo...

  • Regular
  •   Plan: Premium / NZ Device: iPhone 12 mini (iOS 15.2.1   With my Skullcandy Bluetooth headphones connected, if I pause music, and leave it paused for more than a few minutes, only...
  • Alex
  • Spotify Legend
  • 862 Views
  • 3 replies
  • 0 likes
  • bluetooth
    iphone
    pause
    Play
    volume
  • 862 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast playing next episode

Hi alli have been having an issue with podcast past few weeks. It won’t play the next episode. Yes I have it on auto play. With music it works fine. I have been onto to support and after some who disappear and don’t replay after a while. One suggeste...

  • Visitor
  • Hi all i have been having an issue with podcast past few weeks. It won’t play the next episode. Yes I have it on auto play. With music it works fine. I have been onto to support and after some who d...
  • Yordan
  • Moderator
  • 2705 Views
  • 6 replies
  • 1 likes
  • Podcast Discussion
  • 2705 Views
  • 6 replies
  • 1 likes

Superuser Contribution [iOS][Your Library] Play liked songs of an album

As there is no option to save only certain songs of an album, we should be able to like the songs of an album and have the option to only play those liked songs, like a button inside the album.

  • Regular
  • As there is no option to save only certain songs of an album, we should be able to like the songs of an album and have the option to only play those liked songs, like a button inside the album. 
  • Dope5603
  • Regular
  • 1072 Views
  • 2 replies
  • 0 likes
  • iOS
    Your Library
  • 1072 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music from local files don't work

PlanPremiumCountryUnited StatesDeviceiPhone 11/Macbook Pro early 2015Operating SystemiOS 15.2.1/Big Sur 11.6 My Question or IssueI've had this problem before but now it's even weirder. I solved this issue a while ago but wanted to add some songs to m...

  • Regular
  • Plan Premium Country United States Device iPhone 11/Macbook Pro early 2015 Operating System iOS 15.2.1/Big Sur 11.6   My Question or Issue I've had this problem before but now it's eve...
  • MafeG
  • Spotify Legend
  • 545 Views
  • 6 replies
  • 0 likes
  • 545 Views
  • 6 replies
  • 0 likes

Devices lock screen toggle not working

Hey Community,The Devices lock screen option when toggled off, shouldn't let me control the now playing music, even show me that wizard on the lock screen. I've been experiencing this issue for 2 or 3 months ago already and I don't see any fix for th...

  • Spotify Star
  • Spotify Star
  • Hey Community, The Devices lock screen option when toggled off, shouldn't let me control the now playing music, even show me that wizard on the lock screen. I've been experiencing this issue for 2...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Superuser Contribution No autoplay on connected device

PlanPremiumCountrythe NetherlandsDeviceiPhone 11 and Naim MuSo 2nd generationOperating SystemiOS 15.2.1 My Question or IssueAutoplay is disabled when connecting with Spotify Connect to my Naim MuSo 2. Playing a song through search results in only pla...

  • Regular
  • Plan Premium Country the Netherlands Device iPhone 11 and Naim MuSo 2nd generation Operating System iOS 15.2.1   My Question or Issue Autoplay is disabled when connecting with Spotify ...
  • MateusM
  • Spotify Star
  • 841 Views
  • 8 replies
  • 0 likes
  • 841 Views
  • 8 replies
  • 0 likes

Lyrics are not available

Plan Premium FamilyCountry US Device(iPhone 13Operating System IOS 15.1 My wife’s phone shows lyrics. None of the fixes listed have worked, though I haven’t tried clean install. Will I lose my music if I do that. I shouldn’t right if I log back into ...

  • Casual Listener
  • Plan Premium Family Country US   Device (iPhone 13 Operating System IOS 15.1   My wife’s phone shows lyrics. None of the fixes listed have worked, though I haven’t tried clean instal...
  • MateusM
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! No Lyrics Available

My old iPad crashed so I have got another one. I logged into my old Spotify account which is great but I can’t get the lyrics feature. Nowhere to scroll up from. Clicked the right hand side many times and it only comes up with the following list: Lik...

  • Newbie
  • My old iPad crashed so I have got another one. I logged into my old Spotify account which is great but I can’t get the lyrics feature. Nowhere to scroll up from. Clicked the right hand side many time...
  • MateusM
  • Spotify Star
  • 646 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 646 Views
  • 1 replies
  • 0 likes

[iOS][Podcasts] Podcast won't play video after downloading audio podcast

I currently have my podcasts as downloading audio only on my phone. I tried redownloading an episode with audio-only turned off because I wanted to see the video, but after downloading, the podcast did not display video. It took much longer to downlo...

  • Visitor
  • I currently have my podcasts as downloading audio only on my phone. I tried redownloading an episode with audio-only turned off because I wanted to see the video, but after downloading, the podcast d...
  • Bruhbrad
  • Newbie
  • 754 Views
  • 1 replies
  • 0 likes
  • iOS
    Podcasts
  • 754 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify will play then pause

Plan: FreeCountry U.S.ADevice(IPhone X) Operating System (iOS 15) My Question or Issue My issue is that a certain podcast I listen to called RSlash plays and then stops after half a second I press play and it loads the task bar pauses, then takes off...

  • Newbie
  • Plan: Free Country U.S.A Device(IPhone X) Operating System (iOS 15) My Question or Issue My issue is that a certain podcast I listen to called RSlash plays and then stops after half a second I ...
  • Alex
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution App won't login on iPhone but will on computer

PlanPremiumCountryUSA DeviceiPhone 13Operating SystemiOS 15.2.1 My Question or IssueFor 2 weeks now my Spotify app has not been working on my phone but it does work on my computer. When I try to log in it says "Something went wrong. Try again."When I...

  • Regular
  • Plan Premium Country USA   Device iPhone 13 Operating System iOS 15.2.1   My Question or Issue For 2 weeks now my Spotify app has not been working on my phone but it does work on...
  • Eni
  • Moderator
  • 1169 Views
  • 7 replies
  • 0 likes
  • 1169 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Facebook stops music. How to avoid volume drop when I got new messages

PlanPremiumCountryRussiaDeviceiPhone 12 pro maxOperating System(iOS 15.2.1 My Question or Issue1) if I listen to any facebook video facebook starts to stop spotify music. I have to swipe out fb app and open it again (and avoid listening to any fb vid...

  • Casual Listener
  •   Plan Premium Country Russia Device iPhone 12 pro max Operating System (iOS 15.2.1   My Question or Issue 1) if I listen to any facebook video facebook starts to stop spotify mu...
  • Jeremy
  • Spotify Legend
  • 15306 Views
  • 7 replies
  • 0 likes
  • 15306 Views
  • 7 replies
  • 0 likes

Superuser Contribution Shuffle all Playlists but One Doesn't

PlanPremiumCountryARDeviceiPhone XSOperating SystemiOS 13 My Question or IssueHello. I'm having the following problem: I have the shuffle option enabled for all my playlists like this (please see the green dot at the left bottom): And if I choose ano...

IMG_7647.PNG IMG_7648.PNG IMG_7649.PNG
  • Casual Listener
  • Plan Premium Country AR Device iPhone XS Operating System iOS 13   My Question or Issue Hello. I'm having the following problem: I have the shuffle option enabled for all my playlists ...
  • BR39a
  • Visitor
  • 2634 Views
  • 13 replies
  • 0 likes
  • Account
  • 2634 Views
  • 13 replies
  • 0 likes

Premium member - NO repeat playlist on my Apple iPad

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jvc stereo no control with app

PlanPremiumCountry SwedenDeviceiPhone 8Operating SystemiOS 11.4.1 My Question or Issue When I plug in the USB cable to the phone on my JVC kd-x352bt, the stereo automatically changes the source to the Spotify app. I can’t change the song or playlist ...

  • Casual Listener
  • Plan Premium Country  Sweden Device iPhone 8 Operating System iOS 11.4.1   My Question or Issue  When I plug in the USB cable to the phone on my JVC kd-x352bt, the stere...
  • akemmer
  • Music Fan
  • 5772 Views
  • 22 replies
  • 1 likes
  • 5772 Views
  • 22 replies
  • 1 likes

I don't want my daily mix affected by *everything* I play

I just started using Spotify on my iphone. I asked my kids which playlist to listen to, and they wanted to listen to Rock Anthems. After listening to said anthems for the hour commute home (all songs I've heard a million times), my Daily Mixes are af...

  • Casual Listener
  • I just started using Spotify on my iphone.  I asked my kids which playlist to listen to, and they wanted to listen to Rock Anthems.  After listening to said anthems for the hour commute hom...
  • Hand3
  • Regular
  • 3519 Views
  • 4 replies
  • 0 likes
  • 3519 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution No sound while playing favourites

PlanPremiumCountryRussiaDeviceiPhone XSOperating SystemiOS 15.1My Question or IssueSome songs now cannot play any sound, however 1 week ago they played normally. They are not banned for any reasons and can be played normally on my laptop. Every time ...

  • Casual Listener
  • Plan Premium Country Russia Device iPhone XS Operating System iOS 15.1 My Question or Issue Some songs now cannot play any sound, however 1 week ago they played normally. They are not bann...
  • MafeG
  • Spotify Legend
  • 909 Views
  • 3 replies
  • 0 likes
  • 909 Views
  • 3 replies
  • 0 likes

Superuser Contribution Browse downloaded content by artist

PlanFree/PremiumCountry Device(iPhone 12) i just want to be able to browse all my downloaded content, by artist. I think this is a basic feature every music app should have. Spotfy had this a while back but for somereason it was taken out. Now there’...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 12)   i just want to be able to browse all my downloaded content, by artist. I think this is a basic feature every music app should have. S...
  • Eni
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution New features like lyrics, blends are not available

PlanPremiumCountryRussiaDevice IPhone 13Operating SystemiOS 15.3 I have the latest (updated) version of the app and I still can’t see lyrics texts and use blends. All my friends can use these features.I tried logging out, reinstalling the app, nothin...

  • Newbie
  • Plan Premium Country Russia Device  IPhone 13 Operating System iOS 15.3   I have the latest (updated) version of the app and I still can’t see lyrics texts and use blends. All my f...
  • Alex
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes