Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 26842 Views
  • 13 replies
  • 33 likes
  • 26842 Views
  • 13 replies
  • 33 likes

Superuser Contribution Album Playback Green Button operates in shuffle mode - can it be changed?

PlanPremiumCountry DeviceiPhone 8 Operating SystemIOS 13 My Question or IssueWhy does the iOS Green Playback button operate as a shuffle only playback button? Is there any way to change the behavior of the Green Playback button on the upper right whe...

spotify_ios_shuffle.jpg spotify_desktop_app.jpg
  • Casual Listener
  • Plan Premium Country   Device iPhone 8  Operating System IOS 13   My Question or Issue Why does the iOS Green Playback button operate as a shuffle only playback button? Is th...
  • Elena
  • Moderator
  • 1443 Views
  • 4 replies
  • 7 likes
  • Green button
    shuffle playback
  • 1443 Views
  • 4 replies
  • 7 likes

Superuser Contribution why I couldn't play a podcast

PlanPremiumCountryVietnam Device(iPhone 7)Operating System(iOS 14.0, ) My Question or IssueDear Spotify team, I'd like to report about my issue with playing any Podcast, I couldn't play any Podcast for 3 days recently. I've tried to uninstalled the a...

  • Newbie
  • Plan Premium Country Vietnam   Device (iPhone 7) Operating System (iOS 14.0, )   My Question or Issue Dear Spotify team,    I'd like to report about my issue with pla...
  • Elena
  • Moderator
  • 598 Views
  • 3 replies
  • 0 likes
  • 598 Views
  • 3 replies
  • 0 likes

Solved!! iOS Updates

PlanPremiumCountryMoroccoDeviceiPhone 8 PlusOperating SystemiOS 14.7.1 My Question or IssueHello, I have a question concerning the app updates on iOS. I always seem to either receive app updates very late or not at all such as the new UI player attac...

  • Newbie
  • Plan Premium Country Morocco Device iPhone 8 Plus Operating System iOS 14.7.1   My Question or Issue Hello, I have a question concerning the app updates on iOS. I always seem to either...
  • Emilia_8
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tex inside buttons not properly aligned

PlanPremiumCountryItalyDeviceiPhone 11 Pro MaxOperating SystemiOS 14.7.1 My Question or IssueScreenshots should be self explanatory.Some of the text inside the buttons are quite a bit off center.

  • Newbie
  • Plan Premium Country Italy Device iPhone 11 Pro Max Operating System iOS 14.7.1   My Question or Issue Screenshots should be self explanatory. Some of the text inside the buttons are ...
  • Elena
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Randomly Crashes When Playing Music

PlanFreeCountryUnited States DeviceiPhone 12 ProOperating SystemiOS 14.7 My Question or IssueWhenever I play music and my phone is locked, the app will randomly crash and my music will stop playing. When I go back into the app, the Spotify logo comes...

  • Casual Listener
  • Plan Free Country United States   Device iPhone 12 Pro Operating System iOS 14.7   My Question or Issue Whenever I play music and my phone is locked, the app will randomly crash ...
  • Alex
  • Spotify Legend
  • 3306 Views
  • 7 replies
  • 0 likes
  • app crash
    Crash
  • 3306 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify issues on Apple Watch

PlanFree/PremiumCountry DeviceApple Watch 6 GPSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA few big issues with Spotify on the Apple Watch: I have the GPS one, not cellular. Downloading to the watch took several tries...

  • Newbie
  • Plan Free/Premium Country   Device Apple Watch 6 GPS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A few big issues with Spotify on the Appl...
  • CarlosE
  • Moderator
  • 5106 Views
  • 1 replies
  • 8 likes
  • 5106 Views
  • 1 replies
  • 8 likes

Superuser Contribution [Developer] How can you force downloads to Iwatch

I have all updated software on my phone and on my watch and I have the latest spotify app loaded on my I Watch 5. It downloaded about half of my podcasts and now it won't download anymore. It downloaded 4 and I have 3 more to go. It's just stuck. I h...

  • Visitor
  • I have all updated software on my phone and on my watch and I have the latest spotify app loaded on my I Watch 5.  It downloaded about half of my podcasts and now it won't download anymore.&nbsp...
  • Eni
  • Moderator
  • 388 Views
  • 1 replies
  • 1 likes
  • Developer
  • 388 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not getting any push notifications

PlanPremiumCountryIsraelDeviceiPhone XS Max, iPad Pro, MacBook Air.Operating SystemLatest. My Question or IssueHi. All notification on either email and push are enabled in my account. However, I don’t get notifications. The only ones I get are emails...

  • Casual Listener
  • Plan Premium Country Israel Device iPhone XS Max, iPad Pro, MacBook Air. Operating System Latest.   My Question or Issue Hi. All notification on either email and push are enabled in my...
  • AeroZ
  • Composer
  • 1926 Views
  • 6 replies
  • 1 likes
  • NEW ALBUMS
    new tracks
    New Update
    Notifications
  • 1926 Views
  • 6 replies
  • 1 likes

Superuser Contribution Playback Slider is Bugged

PlanPremiumCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueI am having a problem with the Spotify iOS app where I’ll be playing a song on the app and when I go back to the app the slider starts from the be...

  • Newbie
  • Plan Premium Country United States of America Device iPhone 11 Operating System iOS 14.7.1   My Question or Issue I am having a problem with the Spotify iOS app where I’ll be playing a...
  • Ver
  • Spotify Legend
  • 1332 Views
  • 1 replies
  • 0 likes
  • bug
    playback
  • 1332 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY OFFLINE NO 3G/4G

Depois de anos usando o app premium e funcionando perfeitamente, o meu app ficou offline no 3g / 4g só fica online utilizando o wifi. Já fiz de tudo, RESET não aparelho, atualização do app e está todas as contas e adicionei novamente e nadaaa. ME AJU...

  • Casual Listener
  • Depois de anos usando o app premium e funcionando perfeitamente, o meu app ficou offline no 3g / 4g só fica online utilizando o wifi. Já fiz de tudo, RESET não aparelho, atualização do app e est...
  • Alex
  • Spotify Legend
  • 2287 Views
  • 4 replies
  • 1 likes
  • 2287 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify freeze on home screen

PlanPremiumCountryMalaysiaDeviceiPhone 12Operating SystemiOS 14.7.1 My Question or IssueMy Spotify app freezes in the home tab whenever I open the app. I have tried reinstalling, logging out then in, clearing safari's cache (not sure if this affects ...

spotify home.jpg spotify chrome.jpg
  • Newbie
  • Plan Premium Country Malaysia Device iPhone 12 Operating System iOS 14.7.1   My Question or Issue My Spotify app freezes in the home tab whenever I open the app. I have tried reinstall...
  • jamesbuick
  • Casual Listener
  • 1613 Views
  • 10 replies
  • 4 likes
  • 1613 Views
  • 10 replies
  • 4 likes

Superuser Contribution On iPhone XR, Spotify sounds noticeably worse than Deezer and Apple Music, but not on iMac

PlanPremiumCountry DeviceiPhone XR, iMac 2018, Operating SystemiOS 14.7.1 MacOS 11.5.2 It's especially notable on piano music like Keith Jarrett's Köln Concert: The different music services sound comparably well on my iMac, but on my iPhone XR, Spoti...

  • Regular
  •   Plan Premium Country   Device iPhone XR, iMac 2018,  Operating System iOS 14.7.1  MacOS 11.5.2   It's especially notable on piano music like Keith Jarrett's Köln ...
  • Alex
  • Spotify Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution [MOBILE] Add a popup after setting sleep timer

Sometimes when using sleep timer it’s hard to know if you pressed the right setting/know if it’s set. It would be nice to have a popup similar to the “Added to queue” message that pops up when adding a song to the queue. This could confirm it’s been ...

  • Visitor
  • Sometimes when using sleep timer it’s hard to know if you pressed the right setting/know if it’s set. It would be nice to have a popup similar to the “Added to queue” message that pops up when adding...
  • Novy
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buttons overlapping when searching for songs in playlist

Hi, sorry but your bug reporting system is way too complicated + I can't add new topics as apparently my experience doesn't matter to you. So, expectedly, I'm getting quite frustrated and I will be posting this as comment to every topic I can, becaus...

spotify-bug.jpg
  • Casual Listener
  • Hi, sorry but your bug reporting system is way too complicated + I can't add new topics as apparently my experience doesn't matter to you. So, expectedly, I'm getting quite frustrated and I will be p...
  • MateusM
  • Spotify Star
  • 772 Views
  • 5 replies
  • 0 likes
  • 772 Views
  • 5 replies
  • 0 likes

Solved!! I dont have this new mini-player interface

PlanPremiumCountryHongKong,ChinaDeviceiPhone 8Operating SystemiOS 15 My Question or Issuemy spotify: others: I dont have this new mini-player interface. And how can I get it? 

微信图片_20210829183152.jpg 微信图片_20210829182758.jpg
  • Newbie
  • Plan Premium Country HongKong,China Device iPhone 8 Operating System iOS 15   My Question or Issue my spotify:   others:  I dont have this new mini-player interface. And how c...
  • Emilia_8
  • Community Legend
  • 1561 Views
  • 1 replies
  • 0 likes
  • 1561 Views
  • 1 replies
  • 0 likes

Is there a way to sort the "My Episodes" playlist from oldest to newest?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Emilia_8
  • Community Legend
  • 432 Views
  • 1 replies
  • 2 likes
  • 432 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify keeps stopping

PlanFree/PremiumCountryAustraliaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My spotify keeps pausing (at the 11second mark of a song to be precise). I have to restart the app for the song to play. Once t...

  • Newbie
  • Plan Free/Premium Country Australia Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My spotify keeps pausing (at the 11seco...
  • Ver
  • Spotify Legend
  • 557 Views
  • 4 replies
  • 0 likes
  • 557 Views
  • 4 replies
  • 0 likes

Superuser Contribution Volume raising and lowering on its own.

I’ve been having a issue since about the release of iPhone 12 Pro Max where my volume just does it’s own thing.PlanPremiumCountryUSADeviceIPHONE 12 PRO MAXOperating SystemiOS 14.7.1

  • Newbie
  • I’ve been having a issue since about the release of iPhone 12 Pro Max where my volume just does it’s own thing. Plan Premium Country USA Device IPHONE 12 PRO MAX Operating System iOS 14.7.1 ...
  • CarlosE
  • Moderator
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Episodes playlist always shows one episode, even when it's empty...

PlanPremiumCountryUSDeviceiPhone XSOperating SystemiOS My Question or IssueA few weeks ago, I downloaded the oldest episode of Up First, which went to the My Episodes playlist. The next day, the episode was removed, and so was my download. The reason...

  • Music Fan
  • Plan Premium Country US Device iPhone XS Operating System iOS   My Question or Issue A few weeks ago, I downloaded the oldest episode of Up First, which went to the My Episodes playlis...
  • CarlosE
  • Moderator
  • 481 Views
  • 6 replies
  • 0 likes
  • 481 Views
  • 6 replies
  • 0 likes