Spotify Stops and Jump While Moving IOS

[SpotG]

Need help on how to stop Spotify from stopping and skipping to next song while moving e.g. walking, running, or even moving phone. I can't use it to the gym anymore. My account is premium and it's really annoying to have this issue. It's the same for offline playlists. I'm on iPhone 6 and recently updated to latest version as of writing as well as for Spotify.

[mapuya19]

Hi there! Sorry to hear about that. Let's try to troubleshoot this issue. :3

First of all, please try a clean reinstallation. This can resolve many common issues.

If you're still having trouble after a reinstall, please let me know the following details:
1. Exact Device • iPhone 6
2. Exact operating system
3. Spotify app version installed 
4. What are you doing when the app skips/ stops/ crashes? • "While moving e.g. walking, running, or even moving phone."
5. About how many playlists do you have?

Hopefully we can figure out what's going on with that information. 🙂

[SpotG]

Hi Mapuya! Thanks for the response!

1. Exact Device • iPhone 6
2. Exact operating system - 9.3.1 (13E238)
3. Spotify app version installed - 5.2.0.1205
4. What are you doing when the app skips/ stops/ crashes? • "While moving e.g. walking, running, or even moving phone."
5. About how many playlists do you have? 13 playlists

Let me know if there’s anything else you need.

[mapuya19]

Thanks for the info!

It doesn't seem to be a compatibility issue, given the information.

Did you try reinstall of the app yet?

If that doesn't work, it could be another problem.

Good luck!

[Swanny]

Hey, just chipping in here. @SpotG do you possibly have another device that you can test? This honestly sounds like it could be an issue with the device itself, as I honestly have no idea how moving around physically can cause an app to start having issues.

Moving parts inside the device on the other hand could potentially cause performance issues.

[mapuya19]

That's true, @Swanny. It might have to do with the gyroscope.

If that's the case, then all you can do is have the device fixed or use another device.

Hope this all works out, @SpotG.

[SpotG · Accepted solution]

Hi All, thanks for the response! I lessened my no. of playlists and reinstalled the app and it worked. So far, no more jumping or skipping through songs and can be used in the gym Thanks a lot for your help, guys!

[mapuya19]

Glad to hear that it's all better now.

Happy Spotifying!