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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47856 Views
  • 15 replies
  • 36 likes
  • 47856 Views
  • 15 replies
  • 36 likes

Troubles With My Family Subscription

I buy a family subscription today and i add another devices with the e-mail invitation system, so ... i cant use my account on my iPhone 5S, i logged and my account still in Free and if i logged in a PC, my account gets the premium ...

  • Casual Listener
  • I buy a family subscription today and i add another devices with the e-mail invitation system, so ... i cant use my account on my iPhone 5S, i logged and my account still in Free and if i logged in a...
  • kbrooksc
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

[iOS][Running] Spotify/Runkeeper/Apple Watch Glitch

Please fix this glitch: Spotify does not activate with Runkeeper when I use my Apple Watch to activate a run with Runkeeper. I can activate Spotify with Runkeeper from my iPhone only. Thanks in advance.

  • Newbie
  • Please fix this glitch:  Spotify does not activate with Runkeeper when I use my Apple Watch to activate a run with Runkeeper.  I can activate Spotify with Runkeeper from my iPhone only. &nb...
  • 670 Views
  • 0 replies
  • 1 likes
  • iOS
    Running
  • 670 Views
  • 0 replies
  • 1 likes

Local files playing on laptop but not iPhone/not synchronizing!

Alright hi. So I have a problem that my local files WILL play normally on my laptop and then I've added them on an list that works offline. However, my iPhone 6 says that the track can't be played cause it hasn't been synched. I'm so goddamn tired of...

  • Regular
  • Alright hi. So I have a problem that my local files WILL play normally on my laptop and then I've added them on an list that works offline. However, my iPhone 6 says that the track can't be played ca...
  • katrinascarlett
  • Regular
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

OCD - Play/Pause button not properly centred

While using both the iOS App as well as the Destop App, I noticed that the play/pause button wasn't properly centred in it's circle, I felt like there was more space on the right, so I took a measuring tape to be sure, and I am. 2mm on the left and a...

IMG_0007.JPG IMG_0008.JPG
  • Visitor
  • While using both the iOS App as well as the Destop App, I noticed that the play/pause button wasn't properly centred in it's circle, I felt like there was more space on the right, so I took a me...
  • user-removed
  • Not applicable
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

spotify connect available on now playing missing for iPhone to PS4

Followed the following page and Using spotify connect, you can play your Spotify music from your mobile device and play it on your PS4™ or PS3™, https://support.spotify.com/us/learn-more/guides/#!/article/how-to-use-spotify-on-playstation/?in=search ...

  • Newbie
  • Followed the following page and Using spotify connect, you can play your Spotify music from your mobile device and play it on your PS4™ or PS3™, https://support.spotify.com/us/learn-more/gu...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

FRAUDULENT CHARGES!!!!

I sent my issue to spotify customer service via their contact form. They told me that they are "sure" I will get the help I need by posting on the community forum and by looking at the help page. Really? Oh well, I'll give it a try. Here is a redacte...

  • Regular
  • I sent my issue to spotify customer service via their contact form. They told me that they are "sure" I will get the help I need by posting on the community forum and by looking at the help page. Rea...
  • MattSuda
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

help

My playlist wont play but all of my other ones wor. I even deleted the playlist and restored it and it still doesn't work.

  • Newbie
  • My playlist wont play but all of my other ones wor. I even deleted the playlist and restored it and it still doesn't work. 
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Is Spotify Now ever coming?

Remember last May (5/20/2015 to be exact) when Spotify told us about this cool new things Spotify Now? It would bring podcasts and shows and all kinds of cool things with it. Got lots of press. But it's never shown up on my Mac, iPhone, or iPad. Coul...

  • Newbie
  • Remember last May (5/20/2015 to be exact) when Spotify told us about this cool new things Spotify Now? It would bring podcasts and shows and all kinds of cool things with it. Got lots of press. But i...
  • gpinto67
  • Newbie
  • 878 Views
  • 14 replies
  • 1 likes
  • 878 Views
  • 14 replies
  • 1 likes

If my iPhone is on I cannot use connect.

Currently if im logged into the app on my iPhone 6s+ I cannot use spotifiy connect. The options are all available, and even work for about half a second. Then the music just beigins playing on my phone. I'll hit play on a song on my computer and it w...

  • Newbie
  • Currently if im logged into the app on my iPhone 6s+ I cannot use spotifiy connect.  The options are all available, and even work for about half a second. Then the music just beigins playing on ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Circles with 3 dots to the right is not working..

The circles to the right on every song in a playlist is not working on my iPhone 6s Plus, so i can't queue any songs when in offline mode.

  • Newbie
  • The circles to the right on every song in a playlist is not working on my iPhone 6s Plus, so i can't queue any songs when in offline mode.
  • bananhe
  • Casual Listener
  • 953 Views
  • 1 replies
  • 0 likes
  • "Song option" not working on iPhone 6s Plus
  • 953 Views
  • 1 replies
  • 0 likes

Not syncing consistently

Just a quick question regarding saving songs on different devices linked in to my premium account. When I use the Spotify app on my laptop and save a song, I can open my Iphone app and see it listed then under my songs. But if I save a song first on ...

  • Newbie
  • Just a quick question regarding saving songs on different devices linked in to my premium account. When I use the Spotify app on my laptop and save a song, I can open my Iphone app and see it listed ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Sync Local Music

I've added an album on my computer and it's visible in Local Music and I've made a playlist of it. When on the same wireless network I try to make that playlist available offline on my iPhone, but it never downloads. Why?

  • Gig Goer
  • I've added an album on my computer and it's visible in Local Music and I've made a playlist of it.   When on the same wireless network I try to make that playlist available offline on my iPhon...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

sonos and ios application no hits for Ray La Montagne

I have a Sonos system and the Spotify service has been installed already for quit some time. I have 'Ray La Montagne' radio as a Sonos favorite and a couple of numbers of the same artist. When I want to play 'Ray LA Montagne' radio or the indivudual ...

  • Casual Listener
  • I have a Sonos system and the Spotify service has been installed already for quit some time. I have 'Ray La Montagne' radio as a Sonos favorite and a couple of numbers of the same artist. When I ...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Rearrange playlists

How do i rearrange my Playlist on iphone 5 ios7 and ipad 4 ios7.. I want to move my playlist up and down not move my songs about. any help please. thanks in advance

  • Roadie
  • How do i rearrange my Playlist on iphone 5 ios7 and ipad 4 ios7.. I want to move my playlist up and down not move my songs about. any help please. thanks in advance
  • Bazil2013
  • Regular
  • 1203 Views
  • 4 replies
  • 1 likes
  • 1203 Views
  • 4 replies
  • 1 likes

The music keeps stoping

Every time i go on spotify, i put me some drake after 1:30 goes by, the music stops for no reason, same goes when i put my beyonce on, i tryed to log out everywere but nothing happend, and when play spotify on my ps4 it didn't work either, why spotif...

  • Newbie
  • Every time i go on spotify, i put me some drake after 1:30 goes by, the music stops for no reason, same goes when i put my beyonce on, i tryed to log out everywere but nothing happend, and when play ...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Spotify stopped working on iPhone 4s after 5.0 release

Spotify stopped working on iPhone 4s after 5.0 release. Application just crashes and apple logo is displayed and UI is restarted, so there is some critical problem. Using ios 8.3 (12F70) on iPhone 4s

  • Regular
  • Spotify stopped working on iPhone 4s after 5.0 release.  Application just crashes and apple logo is displayed and UI is restarted, so there is some critical problem.    Using ios 8.3...
  • argah
  • Regular
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Local files help please :3

Sorry if this sound like a stupid message of whatever but i've only been using spotify for about a month now So on my laptop i have downloaded some remixes and managed to add them into a playlist - i can listen to them on my laptop but when i switch ...

  • Newbie
  • Sorry if this sound like a stupid message of whatever but i've only been using spotify for about a month now 🙂 So on my laptop i have downloaded some remixes and managed to add them into a playlist ...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

System is on Previewing and Shuffle Play - how do I get it to play full songs

Not sure how this happened but on the bottom of the screen it rotates "Shuffle Play" and "Previewing" so the songs play for 30 seconds or so and then the system stops. Is anyone able to tell me how to fix this?CheersRickcev@earthtrade.com

  • Newbie
  • Not sure how this happened but on the bottom of the screen it rotates "Shuffle Play" and "Previewing" so the songs play for 30 seconds or so and then the system stops.   Is anyone able to tell ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! is Spotify app smart? using offline songs when online?

basic question.let's say I'm using the Offline mode, and then I download 20 tracks for offline use.then after let's say a couple of weeks I switch to the normal Online mode using my 4G connection on the iPhone. what happens if I play those 20 tracks?...

  • Regular
  • basic question. let's say I'm using the Offline mode, and then I download 20 tracks for offline use. then after let's say a couple of weeks I switch to the normal Online mode using my 4G conne...
  • raffaz00
  • Regular
  • 645 Views
  • 6 replies
  • 0 likes
  • 645 Views
  • 6 replies
  • 0 likes