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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37124 Views

41 replies

10 likes

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  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102622 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299135 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125826 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Disappointed!

this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when they are out!what is this??????????????????????? who c...

Casual Listener

this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when the...

kbrooksc

Community Legend

588 Views

3 replies

0 likes

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Account hacked?

Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my picture and username were changed and all this music I ha...

Newbie

Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my pictur...

kbrooksc

Community Legend

352 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Can't access my offline songs, after restarting the app

Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When I tap on an album, it says: "You haven't saved any...

Casual Listener

Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When...

Manowar99

Casual Listener

866 Views

2 replies

0 likes

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Songs not playing / randomly stopping

I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically click for the next song every other song. This occurs...

Newbie

I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically cl...

Corpsman09355

Newbie

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

App won't open

Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.

Visitor

Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.

lise3

Casual Listener

346 Views

1 replies

0 likes

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  • 1 replies
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Syncing .M4A/.MP3 music to iphone - Album art is missing

Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing. This is getting on my nerve 'cause all my tracks i...

Newbie

Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing....

MattSuda

Spotify Star

1252 Views

2 replies

0 likes

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Spotify not working on iPhone 4S

I just got a couple of old iPhone 4s'es, but, to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open any playlist, wether my own or Spotify's own in the brow...

Casual Listener

I just got a couple of old iPhone 4s'es, but,  to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open...

olanormal

Casual Listener

3225 Views

3 replies

0 likes

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Solved!! Has Offline Downloading changed recently?

In the last week something seems to have changed for me. If I do the following:set a playlist to 'available offline'. streaming quality set to automaticdownload quality set to extreme'download using cellular' set to off.Until just recently, if I stre...

Roadie

In the last week something seems to have changed for me.   If I do the following: set a playlist to 'available offline'.  streaming quality set to automatic download quality set to ex...

Craigski

Roadie

4108 Views

19 replies

1 likes

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  • 19 replies
  • 1 likes

Ridiculous Data Usage

Spotify uses way to much data for iOS to the point it will cost me overage charges if I don't uninstall the app, in the 4 days I've had this new iphone spotify has used 2.6 gb of data and about 90% of the streaming I have done is through albums I dow...

Casual Listener

Spotify uses way to much data for iOS to the point it will cost me overage charges if I don't uninstall the app, in the 4 days I've had this new iphone spotify has used 2.6 gb of data and about 90% o...

Craigski

Roadie

1146 Views

3 replies

0 likes

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  • 3 replies
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spotify

Hi Can anyone help, I am trying to sync my playlist on spotify onto my ipod I have looked at various how to sites and followed instructions but not working when i connect my ipod to my lap top with spotify open on it, the guides say it should appear ...

Casual Listener

Hi   Can anyone help,  I am trying to sync my playlist on spotify onto my ipod   I have looked at various how to sites and followed instructions  but not working   when...

sexyshoes50

Casual Listener

551 Views

2 replies

0 likes

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Play all songs from an artist in local files

Spotify's playlists are really great and that's one of the reasons why I can't let it go despite having apple music. So I've decided to transfer all my music to spotify. My problem is that if I want to play all the songs from an artist, in what way c...

Regular

Spotify's playlists are really great and that's one of the reasons why I can't let it go despite having apple music. So I've decided to transfer all my music to spotify. My problem is that if I want ...

eduard_bascon

Regular

1478 Views

5 replies

0 likes

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Solved!! Spotify will no longer play in the background after yesterday's update?

I am on IPAD (after giving up on MAC after numerous problems following an update last year) - yesterday downloaded the latest update for Spotify and now it won't continue to play in the background when I use other apps (ie - games). It was fine until...

Regular

I am on IPAD (after giving up on MAC after numerous problems following an update last year) - yesterday downloaded the latest update for Spotify and now it won't continue to play in the background wh...

MattSuda

Spotify Star

12835 Views

3 replies

0 likes

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Error de cuenta

Por qué mi cuenta aparece gratis si ya pague?Ya llame al banco y dicen que no hay ningún problema ahí el cobro ya lo hicieron. Funcionaba bien hasta ayer, no sé qué hacer

Casual Listener

Por qué mi cuenta aparece gratis si ya pague? Ya llame al banco y dicen que no hay ningún problema ahí el cobro ya lo hicieron. Funcionaba bien hasta ayer, no sé qué hacer

osornios

Spotify Star

575 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Re: Spotify stops playing between each song.

I've had this problem for about 3 weeks now on my iphone. Have done a clean reinstall - logged off and logged back in, but the issue is not going away.

Newbie

I've had this problem for about 3 weeks now on my iphone. Have done a clean reinstall - logged off and logged back in, but the issue is not going away. 

Patkos96

Casual Listener

558 Views

3 replies

0 likes

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  • 3 replies
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Offline saved Albums aren't displaying

Hi,I got a huge problem which makes spotify unenjoyable on my iPhone. Every time after my mobile data is slowed down by my provider, I can't listen to my saved albums (& artists) anymore - the app still displays them and the green arrow is also there...

Newbie

Hi, I got a huge problem which makes spotify unenjoyable on my iPhone. Every time after my mobile data is slowed down by my provider, I can't listen to my saved albums (& artists) anymore - th...

frokostposer

Newbie

589 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

iPhone Isn't Syncing Local Files Album Artwork

My apologizes if this is already a thread but I'm in a rush right now and I'd really like an answer. I have premium so I can sync local files to my phone. I used to have maybe 60 songs synced and all of the songs with album artwork on the file had co...

Regular

My apologizes  if this is already a thread but I'm in a rush right now and I'd really like an answer.   I have premium so I can sync local files to my phone. I used to have maybe 60 songs...

Michaelpnix

Casual Listener

1280 Views

1 replies

0 likes

album artwork
iPhone 5S
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Spotify keeps crashing (Iphone)

Recently my spotify has been crashing. Everytime I try to play a new song it just crashes. I have to keep on trying until it lets me play the song. But it takes a while and it is annoying. Does anybody know how to fix this problem. Help would be nice...

Casual Listener

Recently my spotify has been crashing. Everytime I try to play a new song it just crashes. I have to keep on trying until it lets me play the song. But it takes a while and it is annoying. Does anybo...

mwsb

Casual Listener

10830 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

Track unavailable on mobile but not on desktop

So i have had spotify premium for around 10 months and its been perfect for the time span. However, today, for no apparent reason i could not find two songs on one of my playlists on my phone. I searched for them and noticed i couldnt find them throu...

Newbie

So i have had spotify premium for around 10 months and its been perfect for the time span. However, today, for no apparent reason i could not find two songs on one of my playlists on my phone. I sear...

Juanathan

Casual Listener

867 Views

1 replies

3 likes

  • 867 Views
  • 1 replies
  • 3 likes

It's not working

I try all the possibilities I can do.I even phone my service provider to help me solve the issue but every time I toggle into the offline mode it says I need to upgrade into Spotify premium fix this please I have enough storage too

Casual Listener

I try all the possibilities I can do.I even phone my service provider to help me solve the issue but every time I toggle into the offline mode it says I need to upgrade into Spotify premium fix this ...

Khen21

Casual Listener

517 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Notifications

My notifications have stopped working across both my IOS device and my windows Desktop app. I tried removing and re-installing and checked all the notification settings. Can someone help?

Music Fan

My notifications have stopped working across both my IOS device and my windows Desktop app.   I tried removing and re-installing and checked all the notification settings.   Can someone...

osornios

Spotify Star

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes