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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

231030 Views

53 replies

13 likes

  • 231030 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154343 Views

507 replies

108 likes

  • 154343 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107441 Views

19 replies

38 likes

  • 107441 Views
  • 19 replies
  • 38 likes

Genre list discrepancy between iphone and desktop--Kids genre has disappeared!

For some reason, there is one slight but important difference between the genres offered in the Browse section on my phone versus on my desktop. On my phone, I do not have the "Kids" genre. But I do have it on my desktop. The only other difference be...

Newbie

For some reason, there is one slight but important difference between the genres offered in the Browse section on my phone versus on my desktop. On my phone, I do not have the "Kids" genre. But I do ...

311 Views

0 replies

1 likes

  • 311 Views
  • 0 replies
  • 1 likes

Local Files not showing up on iphone

On my computer, I synced all my songs into to local files on my spotify app, however they do not show up on my phone's app. It simply says 0 songs.

Casual Listener

On my computer, I synced all my songs into to local files on my spotify app, however they do not show up on my phone's app. It simply says 0 songs.

user-removed

Not applicable

757 Views

1 replies

0 likes

  • 757 Views
  • 1 replies
  • 0 likes

How to clear activity on mobile

Hi all, I was unable to find an answer to my question on the board. Which is: I cant seem to clear the acitvity on my mobile device. I do not post anything or have it linked to Facebook, and the activity is all from a Norwegian person called Andreas....

Newbie

Hi all,   I was unable to find an answer to my question on the board. Which is: I cant seem to clear the acitvity on my mobile device. I do not post anything or have it linked to Facebook, and...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

App looks different on iOS

Hi everyone! I have a problem with my spotify. The design changed when i accidentally deleted the app and downloaded it again. It now looks like a very downgraded version compared to the normal much more beautiful looking version. This is really anno...

Regular

Hi everyone! I have a problem with my spotify. The design changed when i accidentally deleted the app and downloaded it again. It now looks like a very downgraded version compared to the normal much ...

AliAziz424

Regular

592 Views

8 replies

0 likes

  • 592 Views
  • 8 replies
  • 0 likes

Spotify does not work on Bluesound anymore.

Spotify does not work on Bluesound anymore. Last update gave big problems.I still pay for Spotify but it just don't work om my iPad bluesound app.

Casual Listener

Spotify does not work on Bluesound anymore. Last update gave big problems. I still pay for Spotify but it just don't work om my iPad bluesound app.

wicksi8

Music Fan

767 Views

1 replies

0 likes

  • 767 Views
  • 1 replies
  • 0 likes

Song won't play

I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this issue?

Newbie

I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this...

Hugodls

Newbie

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Solved!! Offline Music folder in My Music disappeared

Hi All, Maybe this has been answered or maybe not. On the iphone app I used to go to "Your Music" and there would be a folder called "offline music" (under artists) where I could see only my saved for offline usage playlists, 1 week ago this disappea...

Newbie

Hi All, Maybe this has been answered or maybe not.   On the iphone app I used to go to "Your Music"  and there would be a folder called "offline music"  (under artists) where I could...

user-removed

Not applicable

897 Views

2 replies

0 likes

  • 897 Views
  • 2 replies
  • 0 likes

Queue doesn't work with Spotify Connect on Ipad/iPhone

I recently bought a Bose Sound Touch speaker and thought I'd upgrade to Spotify Premium to use the Connect function. Everything seems to work ok, apart from if I try and Queue a song. When using Connect, it ignores the the Queue and just goes on to t...

Casual Listener

I recently bought a Bose Sound Touch speaker and thought I'd upgrade to Spotify Premium to use the Connect function.  Everything seems to work ok, apart from if I try and Queue a song. When usi...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Displaying Chinese Words

I Was Trying A Free Account And Well I Have My Device Language Set To English But Somehow The Ask Me To Upgrade To Premium Page Is In Chinese Words. Is This A Bug Or What? The Spotify Version IS 4.5.0.1332

Music Fan

I Was Trying A Free Account And Well I Have My Device Language Set To English But Somehow The Ask Me To Upgrade To Premium Page Is In Chinese Words. Is This A Bug Or What? The Spotify Version IS...

rob_k1203

Newbie

1930 Views

2 replies

0 likes

  • 1930 Views
  • 2 replies
  • 0 likes

Premium not working

I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and logged in again, still does not work. I deleted the s...

Casual Listener

I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and lo...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

App is incredibly slow on iPhone 4 iOS7

After reinstalling the app several times it's still incredibly slow on my iPhone 4. the bootprocess, searching, selecting songs etc. everything takes several seconds. opening the app and playing the last played song takes up to 1 and half minutes! re...

Casual Listener

After reinstalling the app several times it's still incredibly slow on my iPhone 4. the bootprocess, searching, selecting songs etc. everything takes several seconds. opening the app and playing the ...

kunstlump

Casual Listener

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Trouble logging into account

I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have recently moved. I restarted my iPhone and deleted an...

Newbie

I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have r...

Swanny

Community Legend

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes

Accepting family token

Message says oops problem try again later or I'm part of another family plan which I am not

Newbie

Message says oops problem try again later or I'm part of another family plan which I am not

1753115E

Visitor

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

No sound with earphones and bluetooth

I have reinstalled the app and playing Spotify with My iPhone 6. There is no sound only the iPhone speakers, very strange. No sound on Bluetooth speakers and no sound in my headphones. just a annoying buzz- sound...and there is sound when i play musi...

Newbie

I have reinstalled the  app and playing Spotify with My iPhone 6. There is no sound only the iPhone speakers, very strange. No sound on Bluetooth speakers and no sound in my headphones. just a a...

mrmonkeymonkey

Newbie

548 Views

1 replies

1 likes

  • 548 Views
  • 1 replies
  • 1 likes

Problemas con la app

Tengo un iPhone 5 con iOS 9.2 y tengo Spotify premium. Cada ve que usó la app, después de unos minutos se cierra. Ya reinicie el teléfono, elimine y descargue la app, y nada funciona. Alguna idea?

Newbie

Tengo un iPhone 5 con iOS 9.2 y tengo Spotify premium. Cada ve que usó la app, después de unos minutos se cierra. Ya reinicie el teléfono, elimine y descargue la app, y nada funciona. Alguna idea?

Jpgchief

Spotify Star

716 Views

1 replies

1 likes

Apple iPhone app
  • 716 Views
  • 1 replies
  • 1 likes

Lenovo Tablet AD song

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap

Newbie

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap 

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Can't play anything on any mobile device

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. Also, the tracks on a playlist appear gray and not white....

Newbie

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. A...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

New to Spotify

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll consider in the future.1. I would really like to add m...

Newbie

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll con...

JPalma

Gig Goer

591 Views

1 replies

0 likes

artwork
autoplay
Sleep mode
  • 591 Views
  • 1 replies
  • 0 likes

Can't make playlists available offline

Hi. I recently bought an iPod Touch, 3rd gen. and I have the 1.8.1.8 version of Spotify downloaded to it. I also have a premium subscription. I have most my playlists available offline, but at one point it just said stop, and i can't make anymore pla...

Newbie

Hi. I recently bought an iPod Touch, 3rd gen. and I have the 1.8.1.8 version of Spotify downloaded to it. I also have a premium subscription. I have most my playlists available offline, but at one po...

user-removed

Not applicable

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes