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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

43812 Views

44 replies

10 likes

  • 43812 Views
  • 44 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109408 Views

116 replies

13 likes

Other
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  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1663 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302013 Views

62 replies

16 likes

  • 302013 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127967 Views

19 replies

38 likes

  • 127967 Views
  • 19 replies
  • 38 likes

7 day trial

if I accidentally click dismiss on a 7 day trial will it ask me again

Newbie

if I accidentally click dismiss on a 7 day trial will it ask me again

gnovella16

Roadie

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Activate Offline mode when using cellular data

I am unsure if this is doable and just want clarification. I am using an iPhone 5s with iOS 7.1. In my cellular settings I have spotify enabled. If I am connected to 4G (or 3G), I can find music. I make a playlist absolutely fine. I then click availa...

Visitor

I am unsure if this is doable and just want clarification. I am using an iPhone 5s with iOS 7.1. In my cellular settings I have spotify enabled. If I am connected to 4G (or 3G), I can find music. I m...

bfoxcar

Casual Listener

7762 Views

3 replies

0 likes

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  • 3 replies
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Offline syncing says too many accounts

Every time I try to sync my songs to offline, it downloads all of the songs then says too many accounts are being used offline and erases them all. But I am the only one on the account and I've checked the offline devices and it shows my phone 3 time...

Casual Listener

Every time I try to sync my songs to offline, it downloads all of the songs then says too many accounts are being used offline and erases them all. But I am the only one on the account and I've check...

Jarettb10

Casual Listener

1182 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

iPhone won't sync local files from PC

My iPhone won't sync the local files from my PC. I have plenty of storage space on my iPhone, and my iPhone shows up on my PC devices list. The local files show up on my iPhone playlist but they are grayed out and not downloaded and won't play. I hav...

Casual Listener

My iPhone won't sync the local files from my PC. I have plenty of storage space on my iPhone, and my iPhone shows up on my PC devices list. The local files show up on my iPhone playlist but they are ...

venustojesus

Newbie

1149 Views

3 replies

0 likes

  • 1149 Views
  • 3 replies
  • 0 likes

Can't conect to Facebook

Every time i tried to connect with facebook in the spotify app it returns to the same app and nothing happens, i also tried into the spotify web page and it pops a message that i should tried later

Regular

Every time i tried to connect with facebook in the spotify app it returns to the same app and nothing happens, i also tried into the spotify web page and it pops a message that i should tried later

Benjamin92

Regular

2020 Views

5 replies

0 likes

Facebook
  • 2020 Views
  • 5 replies
  • 0 likes

Notifications not displayed, follower count incorrect

Hi, I recently created a spotify account, and I have not received any notifications to my phone even though my settings are set to receive them. My follower count is also incorrect. Any help would be greatly appreciated. I have an iPhone 6. Thanks

Regular

Hi,   I recently created a spotify account, and I have not received any notifications to my phone even though my settings are set to receive them. My follower count is also incorrect. Any help...

etxo_

Regular

2124 Views

12 replies

1 likes

  • 2124 Views
  • 12 replies
  • 1 likes

Export Playlist

I would like to Export My Playlist from Spotlfy to imusic - is that posssible - i have Spotlfy Premium over itunes

Casual Listener

I would like to Export My Playlist from Spotlfy to imusic - is that posssible - i have Spotlfy Premium over itunes

PSteiner

Casual Listener

555 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Installing the app

Recently, my phone hasn't been working as well, which has caused Spotify to crash frequently. So I deleted the app to redownload it, and now it's not letting me reinstall the app at all. It begins to but stops after a second. Someone please help!

Newbie

Recently, my phone hasn't been working as well, which has caused Spotify to crash frequently. So I deleted the app to redownload it, and now it's not letting me reinstall the app at all. It begins to...

willyb321

Music Fan

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Suggestions for restoring my playlists Etc?

New to the community- hoping I can get help restoring my playlist/favorites. My credit card was hacked so I resigned up for my Spotify subscription and now have lost all my playlists Etc.

Newbie

New to the community- hoping I can get help restoring my playlist/favorites. My credit card was hacked so I resigned up for my Spotify subscription and now have lost all my playlists Etc.

MattSuda

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Deleted songs from playlist

Hey I'm a Spotify Premium member and I've been making a playlist of songs over the past few months since I joined. I logged on today and my playlist has lost a large number of songs - all of those I've added in the past 1.5 months or so. Is there any...

Newbie

Hey   I'm a Spotify Premium member and I've been making a playlist of songs over the past few months since I joined. I logged on today and my playlist has lost a large number of songs - all of...

osornios

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Deleted playlist

Hello,before the midday I wanted to log in on my Spotify account but it wasn´t possible. I don´t remember now, but an "error" was mentioned. After that I paid for Spotify Premium for the next month. However, after the payment and logging in, all my p...

Regular

Hello, before the midday I wanted to log in on my Spotify account but it wasn´t possible. I don´t remember now, but an "error" was mentioned. After that I paid for Spotify Premium for the next month...

dadalajf

Regular

448 Views

2 replies

0 likes

  • 448 Views
  • 2 replies
  • 0 likes

Problem with country

Sorry guys i'm from italy and i wanna use my spotify her in Australia But i can't go inside in my account for change my pass Because The 14 free days is expyre so what i have to do? Thank you William!

Newbie

Sorry guys i'm from italy and i wanna use my spotify her in Australia But i can't go inside in my account for change my pass Because The 14 free days is expyre so what i have to do? Thank you William!

Nico

Community Legend

367 Views

1 replies

0 likes

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  • 1 replies
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Login Failed

Hello - I hope someone can advise me on this. I have Spotify Prem. When I try to login on my Iphone I get this "LOGIN FAILED - Could not find the Spotify network (a DNS problem occured). Make sure your network connection is working and try again.' My...

Newbie

Hello - I hope someone can advise me on this.  I have Spotify Prem.   When I try to login on my Iphone I get this "LOGIN FAILED - Could not find the Spotify network (a DNS problem occured...

Kopiais

Newbie

2347 Views

3 replies

0 likes

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  • 3 replies
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Disappointed!

this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when they are out!what is this??????????????????????? who c...

Casual Listener

this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when the...

kbrooksc

Community Legend

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

Account hacked?

Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my picture and username were changed and all this music I ha...

Newbie

Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my pictur...

kbrooksc

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
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Solved!! Can't access my offline songs, after restarting the app

Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When I tap on an album, it says: "You haven't saved any...

Casual Listener

Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When...

Manowar99

Casual Listener

881 Views

2 replies

0 likes

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Songs not playing / randomly stopping

I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically click for the next song every other song. This occurs...

Newbie

I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically cl...

Corpsman09355

Newbie

493 Views

2 replies

0 likes

  • 493 Views
  • 2 replies
  • 0 likes

App won't open

Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.

Visitor

Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.

lise3

Casual Listener

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Syncing .M4A/.MP3 music to iphone - Album art is missing

Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing. This is getting on my nerve 'cause all my tracks i...

Newbie

Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing....

MattSuda

Spotify Star

1268 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify not working on iPhone 4S

I just got a couple of old iPhone 4s'es, but, to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open any playlist, wether my own or Spotify's own in the brow...

Casual Listener

I just got a couple of old iPhone 4s'es, but,  to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open...

olanormal

Casual Listener

3238 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes