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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35534 Views
  • 15 replies
  • 36 likes
  • 35534 Views
  • 15 replies
  • 36 likes

Playlists disappeared from iOS app

I edited a couple playlists on my phone then shortly after created a couple on my computer. I didn't realise but the Internet was dodgy and they hadn't synced over this process.Shortly after my playlists disappeared from both devices and have only re...

  • Newbie
  • ...ble to access and play my public playlists by going into my account and accessing the playlists there but it's been 24 hours and the playlists still aren't showing in my music.
  • 363 Views
  • 0 replies
  • 0 likes
  • Glitch
    iphone
    lost playlist
    my music
  • 363 Views
  • 0 replies
  • 0 likes

Solved!! Sign in trouble

I am having trouble signing into my spotify app. I am operating on an iPhone 5s. When I go to login it says this email has already been used to create an account. I can login to my spotify on my safari browser etc. but I can't through the app. Very f...

  • Newbie
  • I am having trouble signing into my spotify app. I am operating on an iPhone 5s. When I go to login it says this email has already been used to create an account. I can login to my spotify on my safa...
  • Bittencourt
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

How do i delete recent played music on iphone?

Hello,How do i delete recent played music on iphone?Now i can do that but one for one, i want them all gone how do i do that?

  • Casual Listener
  • Hello, How do i delete recent played music on iphone? Now i can do that but one for one, i want them all gone how do i do that?
  • st18
  • Casual Listener
  • 862 Views
  • 3 replies
  • 0 likes
  • 862 Views
  • 3 replies
  • 0 likes

Music won't play at all

I on Premium on iPhone 6 and the app has been working fine so far until a few days ago when it would only play half way though the song and then stop. Now, it won't play the song at all. The play/pause button shows as if the song is playing, but the ...

  • Casual Listener
  • I on Premium on iPhone 6 and the app has been working fine so far until a few days ago when it would only play half way though the song and then stop. Now, it won't play the song at all. The play/pau...
  • KadriK
  • Casual Listener
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Local files on desktop not showing up on iPhone 6s

For some reason (past week or so) my iPhone hasn't been displaying my local files from my desktop, all it displays is this message:"Local files is currently empty, install spotify on your computer to add and play songs from your local library"But eve...

  • Casual Listener
  • For some reason (past week or so) my iPhone hasn't been displaying my local files from my desktop, all it displays is this message: "Local files is currently empty, install spotify on your compute...
  • Dreadstyle
  • Casual Listener
  • 533 Views
  • 4 replies
  • 0 likes
  • 533 Views
  • 4 replies
  • 0 likes

Collection sync function

It appears to me that the collections do not sync automatically. When I add a song to my collection on my iPhone, it does not appear on my iPad. I have to close the program on my iPad, and then reopen it, to be able to see the new songs. I understand...

  • Gig Goer
  •  It appears to me that the collections do not sync automatically. When I add a song to my collection on my iPhone, it does not appear on my iPad. I have to close the program on my iPad, and then...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Can't get Premium

When I put in my CC info it tells my my zip code does not match. So I looked and Spotify shows I'm from Canada and I live in Southern California. I tried to change it from Canada to USA but all it has to choose from is Canada won't let me change it. ...

  • Casual Listener
  • When I put in my CC info it tells my my zip code does not match. So I looked and Spotify shows I'm from Canada and I live in Southern California. I tried to change it from Canada to USA but all it ha...
  • kbrooksc
  • Community Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Music stops after playing for about a minute

Hi there!unfortunately the songs i want to listen to on my i phone are stopping after playing for about a minute.It doesn´t matter if i´m online or offline.reinstalling the app is not improving the situation.any idea what i can do?

  • Casual Listener
  • Hi there! unfortunately the songs i want to listen to on my i phone are stopping after playing for about a minute. It doesn´t matter if i´m online or offline. reinstalling the app is not improving...
  • steffipodlich
  • Casual Listener
  • 360 Views
  • 4 replies
  • 0 likes
  • 360 Views
  • 4 replies
  • 0 likes

Playlist Order is Reversed

Hello, I know this has been posted and asked about time and time again, but cannot find a proper solution to the following issue in the latest version of Spotify on iOS... Ever since I had a whole ordeal with me trying to change my Premium from stand...

  • Music Fan
  • Hello,   I know this has been posted and asked about time and time again, but cannot find a proper solution to the following issue in the latest version of Spotify on iOS...   Ever sinc...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

extremely slow downloads to offline sync iphone. some songs not downloading

looked at dozens of old threads seems to be very old issue can't find clear solution iphone 4s if the screen turns off (because it literally takes 10 minutes to sync one song) the "loading" star icon becomes a grey arrow and the track gets skipped (s...

  • Newbie
  • looked at dozens of old threads   seems to be very old issue   can't find clear solution    iphone 4s   if the screen turns off (because it literally takes 10 minutes...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Spotify's UI is getting in my way. Help?

Every time I use Spotify I get so unbelievably frusterated at the absolutely backwards UI. This post is seeking help on specific issues, but I would also feel better just knowing some of my perpetual frusterations when I use this service are shared b...

  • Newbie
  • Every time I use Spotify I get so unbelievably frusterated at the absolutely backwards UI. This post is seeking help on specific issues, but I would also feel better just knowing some of my perpetual...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Solved!! share a playlist between PC and iPhone

Hello:I want to build a playlist on my PC and then access that playlist on my iPhone and play it offline. Is that possible with Spotify premium? Thanks.

  • Casual Listener
  • Hello: I want to build a playlist on my PC and then access that playlist on my iPhone and play it offline. Is that possible with Spotify premium? Thanks.
  • ctm2
  • Casual Listener
  • 666 Views
  • 2 replies
  • 0 likes
  • 666 Views
  • 2 replies
  • 0 likes

I CANT LOG IN!!

I just paid my first month, and I try to log in in the app on my Iphone 6.I used the same account name and the same password as I do Online even do it says that I did wrong.I tried many times and im pretty sure that I doing it right, also I turn down...

  • Newbie
  •  I just paid my first month, and I try to log in in the app on my Iphone 6. I used the same account name and the same password as I do Online even do it says that I did wrong. I tried many tim...
  • Swanny
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

How to find Playlists created by Spotify?

This use to be very easy but after all the updates it became harder and the app quality has suffered in my opinion. I am referring to playlists created specifically by Spotify. Like I said it use to be very easy now it seems impossible.

  • Visitor
  • This use to be very easy but after all the updates it became harder and the app quality has suffered in my opinion. I am referring to playlists created specifically by Spotify. Like I said it use to ...
  • user-removed
  • Not applicable
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Spotify Running keeps disappearing

My Spotify Running feature keeps disappearing from my iPhone Spotify app. I have to constantly delete it from my phone and reinstall it, then it will be there, but then disappear again. I have checked and both my iPhone and the Spotify app have been ...

  • Newbie
  • My Spotify Running feature keeps disappearing from my iPhone Spotify app. I have to constantly delete it from my phone and reinstall it, then it will be there, but then disappear again. I have checke...
  • user-removed
  • Not applicable
  • 336 Views
  • 1 replies
  • 1 likes
  • 336 Views
  • 1 replies
  • 1 likes

Can't Figure Out How to Switch Back to Phone From Computer After Accidentally Answering Prompt

When I start playing Spotify in my car after listening on my computer it prompts me to switch to my phone.. most of the time i accidentally select my computer which is the default option for some reason (if I'm opening it on my phone don't you think ...

  • Casual Listener
  • When I start playing Spotify in my car after listening on my computer it prompts me to switch to my phone.. most of the time i accidentally select my computer which is the default option for some rea...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Spotify connect problemas

Cuando intento manejar spotify en el ipad o en chromecast con mi iphone, no me deja escucharlo. Elijo el dispositivo ( ipad o chromecast ) donde quiero escucharlo con el iphone, pero despues de 1 segundo vuelve automaticamente a escucharse por el iph...

  • Casual Listener
  • Cuando intento manejar spotify en el ipad o en chromecast con mi iphone, no me deja escucharlo. Elijo el dispositivo ( ipad o chromecast ) donde quiero escucharlo con el iphone, pero despues de 1 seg...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Login saying you already have an account with this address

I am trying to login to my spotify, the password is correct as I changed it and it keeps saying you already have an account with this address when I click the login button!! Help me please?!?!

  • Newbie
  • I am trying to login to my spotify, the password is correct as I changed it and it keeps saying you already have an account with this address when I click the login button!! Help me please?!?!
  • francesjohn
  • Newbie
  • 4805 Views
  • 2 replies
  • 0 likes
  • Login troubleshoot spotify premium
  • 4805 Views
  • 2 replies
  • 0 likes

Boton explorar desaparecido/Explore option has gone

Please help me!!! No me aparece el boton de explorar en el escritorio!! En su lugar aparece un nuevo boton que pone lo nuevo. Ya no puedo buscar playlists nuevas!!! Estoy decepcionada! my explore button has gone!! Now i cant enyoy of new playlists!! ...

  • Newbie
  • Please help me!!!   No me aparece el boton de explorar en el escritorio!! En su lugar aparece un nuevo boton que pone lo nuevo. Ya no puedo buscar playlists nuevas!!! Estoy decepcionada! &nbs...
  • 1001 Views
  • 0 replies
  • 0 likes
  • 1001 Views
  • 0 replies
  • 0 likes