Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237467 Views

27 replies

5 likes

  • 237467 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118666 Views

116 replies

13 likes

Other
  • 118666 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2693 Views

0 replies

0 likes

iOS
  • 2693 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305467 Views

62 replies

16 likes

  • 305467 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130808 Views

19 replies

38 likes

  • 130808 Views
  • 19 replies
  • 38 likes

Login Failed

Hello - I hope someone can advise me on this. I have Spotify Prem. When I try to login on my Iphone I get this "LOGIN FAILED - Could not find the Spotify network (a DNS problem occured). Make sure your network connection is working and try again.' My...

Newbie

Hello - I hope someone can advise me on this.  I have Spotify Prem.   When I try to login on my Iphone I get this "LOGIN FAILED - Could not find the Spotify network (a DNS problem occured...

Kopiais

Newbie

2362 Views

3 replies

0 likes

  • 2362 Views
  • 3 replies
  • 0 likes

Disappointed!

this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when they are out!what is this??????????????????????? who c...

Casual Listener

this is soooo ridicuolus!!!!!!!!!!!! in so many ways! Im here paying 10 dollars that i can be paying for apple music and you guys dont have customer service, the songs are not even available when the...

kbrooksc

Community Legend

623 Views

3 replies

0 likes

  • 623 Views
  • 3 replies
  • 0 likes

Account hacked?

Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my picture and username were changed and all this music I ha...

Newbie

Hey there! I just tried to log onto my Spotify and my password wouldn't work. I did a reset, got the email, reset the password and proceeded to log in. Once I was in I was surprised to find my pictur...

kbrooksc

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Can't access my offline songs, after restarting the app

Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When I tap on an album, it says: "You haven't saved any...

Casual Listener

Since the Spotify update from April 6th 2016 (maybe an earlier update, I haven't updated before for a few months) I can't access my offline songs on my iPod anymore, after the app has restarted. When...

Manowar99

Casual Listener

900 Views

2 replies

0 likes

  • 900 Views
  • 2 replies
  • 0 likes

Songs not playing / randomly stopping

I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically click for the next song every other song. This occurs...

Newbie

I am having issues with Spotify stopping songs in the middle / not moving on to the next song / not starting a song in the beginning. So every time I'm listening to a playlist I have to physically cl...

Corpsman09355

Newbie

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

App won't open

Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.

Visitor

Since installing v5.4 the app won't get past the loading screen. Using iPhone 5 with latest iOS.

lise3

Casual Listener

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Syncing .M4A/.MP3 music to iphone - Album art is missing

Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing. This is getting on my nerve 'cause all my tracks i...

Newbie

Hi, when syncing music which was being purchased from legal sources like iTunes or self-ripped from CD and encoding them into .m4a or .mp3 and sync to my iphone the album art would always be missing....

MattSuda

Spotify Star

1284 Views

2 replies

0 likes

  • 1284 Views
  • 2 replies
  • 0 likes

Spotify not working on iPhone 4S

I just got a couple of old iPhone 4s'es, but, to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open any playlist, wether my own or Spotify's own in the brow...

Casual Listener

I just got a couple of old iPhone 4s'es, but,  to my shock and horror, Spotify is not working on either of them. I can log into the app, I can see the browse screen. But as soon as I try to open...

olanormal

Casual Listener

3260 Views

3 replies

0 likes

  • 3260 Views
  • 3 replies
  • 0 likes

Solved!! Has Offline Downloading changed recently?

In the last week something seems to have changed for me. If I do the following:set a playlist to 'available offline'. streaming quality set to automaticdownload quality set to extreme'download using cellular' set to off.Until just recently, if I stre...

Roadie

In the last week something seems to have changed for me.   If I do the following: set a playlist to 'available offline'.  streaming quality set to automatic download quality set to ex...

Craigski

Roadie

4347 Views

19 replies

1 likes

  • 4347 Views
  • 19 replies
  • 1 likes

Ridiculous Data Usage

Spotify uses way to much data for iOS to the point it will cost me overage charges if I don't uninstall the app, in the 4 days I've had this new iphone spotify has used 2.6 gb of data and about 90% of the streaming I have done is through albums I dow...

Casual Listener

Spotify uses way to much data for iOS to the point it will cost me overage charges if I don't uninstall the app, in the 4 days I've had this new iphone spotify has used 2.6 gb of data and about 90% o...

Craigski

Roadie

1174 Views

3 replies

0 likes

  • 1174 Views
  • 3 replies
  • 0 likes

spotify

Hi Can anyone help, I am trying to sync my playlist on spotify onto my ipod I have looked at various how to sites and followed instructions but not working when i connect my ipod to my lap top with spotify open on it, the guides say it should appear ...

Casual Listener

Hi   Can anyone help,  I am trying to sync my playlist on spotify onto my ipod   I have looked at various how to sites and followed instructions  but not working   when...

sexyshoes50

Casual Listener

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

Play all songs from an artist in local files

Spotify's playlists are really great and that's one of the reasons why I can't let it go despite having apple music. So I've decided to transfer all my music to spotify. My problem is that if I want to play all the songs from an artist, in what way c...

Regular

Spotify's playlists are really great and that's one of the reasons why I can't let it go despite having apple music. So I've decided to transfer all my music to spotify. My problem is that if I want ...

eduard_bascon

Regular

1537 Views

5 replies

0 likes

  • 1537 Views
  • 5 replies
  • 0 likes

Solved!! Spotify will no longer play in the background after yesterday's update?

I am on IPAD (after giving up on MAC after numerous problems following an update last year) - yesterday downloaded the latest update for Spotify and now it won't continue to play in the background when I use other apps (ie - games). It was fine until...

Regular

I am on IPAD (after giving up on MAC after numerous problems following an update last year) - yesterday downloaded the latest update for Spotify and now it won't continue to play in the background wh...

MattSuda

Spotify Star

12876 Views

3 replies

0 likes

  • 12876 Views
  • 3 replies
  • 0 likes

Error de cuenta

Por qué mi cuenta aparece gratis si ya pague?Ya llame al banco y dicen que no hay ningún problema ahí el cobro ya lo hicieron. Funcionaba bien hasta ayer, no sé qué hacer

Casual Listener

Por qué mi cuenta aparece gratis si ya pague? Ya llame al banco y dicen que no hay ningún problema ahí el cobro ya lo hicieron. Funcionaba bien hasta ayer, no sé qué hacer

osornios

Spotify Star

615 Views

3 replies

0 likes

  • 615 Views
  • 3 replies
  • 0 likes

Re: Spotify stops playing between each song.

I've had this problem for about 3 weeks now on my iphone. Have done a clean reinstall - logged off and logged back in, but the issue is not going away.

Newbie

I've had this problem for about 3 weeks now on my iphone. Have done a clean reinstall - logged off and logged back in, but the issue is not going away. 

Patkos96

Casual Listener

582 Views

3 replies

0 likes

  • 582 Views
  • 3 replies
  • 0 likes

Offline saved Albums aren't displaying

Hi,I got a huge problem which makes spotify unenjoyable on my iPhone. Every time after my mobile data is slowed down by my provider, I can't listen to my saved albums (& artists) anymore - the app still displays them and the green arrow is also there...

Newbie

Hi, I got a huge problem which makes spotify unenjoyable on my iPhone. Every time after my mobile data is slowed down by my provider, I can't listen to my saved albums (& artists) anymore - th...

frokostposer

Newbie

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

iPhone Isn't Syncing Local Files Album Artwork

My apologizes if this is already a thread but I'm in a rush right now and I'd really like an answer. I have premium so I can sync local files to my phone. I used to have maybe 60 songs synced and all of the songs with album artwork on the file had co...

Regular

My apologizes  if this is already a thread but I'm in a rush right now and I'd really like an answer.   I have premium so I can sync local files to my phone. I used to have maybe 60 songs...

Michaelpnix

Casual Listener

1298 Views

1 replies

0 likes

album artwork
iPhone 5S
  • 1298 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing (Iphone)

Recently my spotify has been crashing. Everytime I try to play a new song it just crashes. I have to keep on trying until it lets me play the song. But it takes a while and it is annoying. Does anybody know how to fix this problem. Help would be nice...

Casual Listener

Recently my spotify has been crashing. Everytime I try to play a new song it just crashes. I have to keep on trying until it lets me play the song. But it takes a while and it is annoying. Does anybo...

mwsb

Casual Listener

10967 Views

12 replies

0 likes

  • 10967 Views
  • 12 replies
  • 0 likes

Track unavailable on mobile but not on desktop

So i have had spotify premium for around 10 months and its been perfect for the time span. However, today, for no apparent reason i could not find two songs on one of my playlists on my phone. I searched for them and noticed i couldnt find them throu...

Newbie

So i have had spotify premium for around 10 months and its been perfect for the time span. However, today, for no apparent reason i could not find two songs on one of my playlists on my phone. I sear...

Juanathan

Casual Listener

898 Views

1 replies

3 likes

  • 898 Views
  • 1 replies
  • 3 likes

It's not working

I try all the possibilities I can do.I even phone my service provider to help me solve the issue but every time I toggle into the offline mode it says I need to upgrade into Spotify premium fix this please I have enough storage too

Casual Listener

I try all the possibilities I can do.I even phone my service provider to help me solve the issue but every time I toggle into the offline mode it says I need to upgrade into Spotify premium fix this ...

Khen21

Casual Listener

541 Views

2 replies

0 likes

  • 541 Views
  • 2 replies
  • 0 likes