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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49938 Views
  • 15 replies
  • 36 likes
  • 49938 Views
  • 15 replies
  • 36 likes

Saved songs dissapeared

ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists my saved songs are also not showing up on my HP elitebook 745 laptop and i am connected ...

  • Casual Listener
  • ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists   my saved songs are...
  • Mixmastermattie
  • Newbie
  • 287 Views
  • 5 replies
  • 0 likes
  • 287 Views
  • 5 replies
  • 0 likes

Solved!! Spotify running no longer there in 5.0 update

Recently updated my app, however the running feature is no longer available. Many have told me to look under genres and moods, but it's not there either. I am a premium customer and expect this resolved, as other customers and in particular free user...

  • Newbie
  • Recently updated my app, however the running feature is no longer available. Many have told me to look under genres and moods, but it's not there either. I am a premium customer and expect this ...
  • MattSuda
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

[iPad] Music playing loops back without any reason

When I listen my main playlist it gets to a zone of about 40 songs where when it gets to last one in that zone of the playlist it goes to the beginning of the zone. This also happens when I use shuffle, but the zone is bigger, about a 100 songs. I do...

  • Newbie
  • When I listen my main playlist it gets to a zone of about 40 songs where when it gets to last one in that zone of the playlist it goes to the beginning of the zone. This also happens when I use shuff...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Deleted songs

Spotify just randomly deleted all of my music I had savedPlease help me before I go insane

  • Newbie
  • Spotify just randomly deleted all of my music I had saved Please help me before I go insane
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Error 408

Hi,I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference). When I look on my profile I see:"Your account can no longer be use...

  • Casual Listener
  • Hi, I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference). When I ...
  • MesaRaven
  • Newbie
  • 348 Views
  • 5 replies
  • 0 likes
  • 348 Views
  • 5 replies
  • 0 likes

Blocked App after trying to update

Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!!Now I cant update the app or even delete it. Its blocked and I dont know what to do.

  • Newbie
  • Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!! Now I cant update the app or even delete it. Its blocked and I dont know what to do.
  • Jordi
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Battery drain

I'm starting to experiencing an increase in battery dran from spotify.Same amount of usage that's normally around 12-15% is now 23-25%.Any one else experiencing this?

  • Gig Goer
  • I'm starting to experiencing an increase in battery dran from spotify. Same amount of usage that's normally around 12-15% is now 23-25%. Any one else experiencing this?
  • fass2binder
  • Casual Listener
  • 1386 Views
  • 13 replies
  • 1 likes
  • 1386 Views
  • 13 replies
  • 1 likes

Unable to share or find spotify users

=== START OF TEMPLATE ===Brief description of the issue: I am not able to find other friends on community or share songs/playlist by finding friends on my iphone 6s spotify app even though I have premium subscriptionSteps to reproduce the issue:Scena...

  • Casual Listener
  • === START OF TEMPLATE === Brief description of the issue: I am not able to find other friends on community or share songs/playlist by finding friends on my iphone 6s spotify app even though I have...
  • bucklid
  • Casual Listener
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Latest update is broken

Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to music not saved on my phone and anytime I try to d...

  • Newbie
  • Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Error occurring in search

I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking this button, the search is not performed.

  • Newbie
  • I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking...
  • Nico
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

search problem

Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just ordered premium and have a month free..If this is how i...

  • Newbie
  • Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just orde...
  • Nico
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Constant Error Message

Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when clicked on yield a "an error occuered" message wit...

  • Newbie
  • Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when...
  • Peddiefamily
  • Newbie
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

No "AVALIABLE OFFLINE"

I've been using my friends premium account, created my own playlist was able to listen to the music offline. Since swithcing to my own premium account, I've created my own playlist but I dont have a "AVALIABLE OFFLINE", all I see is "DOWNLOAD" and I ...

  • Newbie
  • I've been using my friends premium account, created my own playlist was able to listen to the music offline.   Since swithcing to my own premium account, I've created my own playlist but I don...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Mode offline with cellular data

Hi, I have a question,when I downloaded my playlists, they still use my cellular data if I don't active the Mode Offline in my phone? Thanks!

  • Newbie
  • Hi, I have a question,when I downloaded my playlists, they still use my cellular data if I don't active the Mode Offline in my phone?   Thanks!
  • MattSuda
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Offline Songs Unplayable

Hi! So... i bought a Spotify card, and I upgraded my account to premium. But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other ones have gray arrows and other ones doesn't have any arrow at all...

  • Newbie
  • Hi!  So... i bought a Spotify card, and I upgraded my account to premium.  But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other...
  • MattSuda
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Won't download all my music to offline

It won't let me download offline unless I dele a offline playlist , maybe too many songs??

  • Casual Listener
  • It won't let me download offline unless I dele a offline playlist , maybe too many songs??
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Spotify NEEDS CUSTOMER SERVICE

THEY NEED A DIRECT LINE TO FIX PROBLEMS! TIRED OF PAYING FOR SOMRTHING AND NOT WORK.

  • Casual Listener
  • THEY NEED A DIRECT LINE TO FIX PROBLEMS! TIRED OF PAYING FOR SOMRTHING AND NOT WORK.
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

how to stop the eskape key skipping a song?

Hi Hopefully someone can help with this... pressing the escape key skips to the next track in a play list, even when spotify is minimised and I'm working on another program (my particular problem is a drawing program where I use escape regularly to s...

  • Regular
  • Hi   Hopefully someone can help with this... pressing the escape key skips to the next track in a play list, even when spotify is minimised and I'm working on another program (my particular pr...
  • harrimots
  • Regular
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Playlists on ipad

The songs in the playlists in spotify on my PC will not download to the same playlists in spotify on my ipad. Suggestions please

  • Newbie
  • The songs in the playlists in spotify on my PC will not download to the same playlists in spotify on my ipad.   Suggestions please
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

iOS 9.2 ACURA 2014 RDX with Spotify

When I upgraded my iOS to 9.2 Spotify no longer worked in the car using the USB cable. The music would play for 1 sec. And stop. The car display would shot Pandora data connection lost. Now prior to upgrading the iOS Spotify worked fine. I have disco...

  • Newbie
  • When I upgraded my iOS to 9.2 Spotify no longer worked in the car using the USB cable. The music would play for 1 sec. And stop. The car display would shot Pandora data connection lost. Now prior to ...
  • 1871 Views
  • 0 replies
  • 2 likes
  • Spotify connectivity using USB cable
  • 1871 Views
  • 0 replies
  • 2 likes