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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35793 Views
  • 15 replies
  • 36 likes
  • 35793 Views
  • 15 replies
  • 36 likes

iPhone 6 Offline 'Browse'

A quandary - on my iPhone I have taken albums offline and they have downloaded correctly. However when I try to play them when offline, by tapping on the route your library / album - I cannot see them. It says that you can hit 'browse' to view them -...

  • Casual Listener
  • A quandary - on my iPhone I have taken albums offline and they have downloaded correctly. However when I try to play them when offline, by tapping on the route your library / album - I cannot see the...
  • 263 Views
  • 0 replies
  • 0 likes
  • iPhone 6 Offline 'Browse'
  • 263 Views
  • 0 replies
  • 0 likes

Latest update issue

I updated my spotify app on my iPhone 6 last week. However, nothing has been the same since. I can open up Spotify and see all of my playlists. I can click on one, and a song will play. One song will play and nothing more. I have tried using it in di...

  • Casual Listener
  • I updated my spotify app on my iPhone 6 last week. However, nothing has been the same since. I can open up Spotify and see all of my playlists. I can click on one, and a song will play. One song will...
  • 272 Views
  • 0 replies
  • 0 likes
  • Update
  • 272 Views
  • 0 replies
  • 0 likes

Accidentally removed a song, but dont know which

I accidentally swiped left and deleted a song, but didn't see which it was before it disappeared. Is there anywhere I can see my removed songs or somehow recover that song? Thanks!

  • Newbie
  • I accidentally swiped left and deleted a song, but didn't see which it was before it disappeared. Is there anywhere I can see my removed songs or somehow recover that song?   Thanks!
  • kbrooksc
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Spotify offline mode

Hi I'm new to Spotify and don't have a subscription to it. I began listening in offline mode as I didn't want to use my data. However now I can't go into offline mode, and when I try to it gives me an error saying I have to use premium. So how does t...

  • Casual Listener
  • Hi I'm new to Spotify and don't have a subscription to it. I began listening in offline mode as I didn't want to use my data. However now I can't go into offline mode, and when I try to it gives me a...
  • Ccleary006
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Downloaded music became streamed again, big cellular data used

I have premium account. I downloaded playlist and play them on the road, to avoid eating up too much of my data plan.This morning I got a reminder from my carrier that not much of the monthly data quota is left. So I checked the reason. Turns out the...

  • Casual Listener
  • I have premium account. I downloaded playlist and play them on the road, to avoid eating up too much of my data plan. This morning I got a reminder from my carrier that not much of the monthly data ...
  • wbao
  • Casual Listener
  • 459 Views
  • 2 replies
  • 0 likes
  • iOS 9.2
    Premium
  • 459 Views
  • 2 replies
  • 0 likes

Discover weekly

Discover weekly isn't even in the same ballpark to the music that I listen to. Is there a way to reset this or fix it? I would like to use this!

  • Newbie
  • Discover weekly isn't even in the same ballpark to the music that I listen to. Is there a way to reset this or fix it? I would like to use this!
  • Jayb72
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Songs stop and playlists won't play - Spotify rendered pointless!

I was hoping someone could help. I am "playing" Spotify on my iPhone but when I first click on a song it will not play past the first few seconds, I will then re-click the song and it will play the entire track, but then will not move on to the next ...

  • Newbie
  • I was hoping someone could help. I am "playing" Spotify on my iPhone but when I first click on a song it will not play past the first few seconds, I will then re-click the song and it will play the e...
  • MattSuda
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

access spotify from abroad

I have spotify premium but cannot access my account from abroad. This has not been a problem before.

  • Regular
  • I have spotify premium but cannot access my account from abroad. This has not been a problem before.
  • OviiiOne
  • Community Legend
  • 247 Views
  • 4 replies
  • 0 likes
  • 247 Views
  • 4 replies
  • 0 likes

Premium Not Working

I had Spotify Free and paid for Spotify Premium.It shows up on my iTunes bill as the subscription being paid for yet it won't upload on my app. It keeps saying the there was an error in the download and that premium couldn't be purchased? I've delete...

  • Casual Listener
  • I had Spotify Free and paid for Spotify Premium. It shows up on my iTunes bill as the subscription being paid for yet it won't upload on my app. It keeps saying the there was an error in the downloa...
  • Shannon492
  • Casual Listener
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

"Search Failed..." on IPod Touch 3G.

Hello. I've got really big problem with spotify on my IPod Touch 3G. For a few days Spotify app can not work properly on my device. When I want to search artist, track, album in the app, I receive a message "Search Failed. This search failed, please ...

  • Newbie
  • Hello. I've got really big problem with spotify on my IPod Touch 3G. For a few days Spotify app can not work properly on my device. When I want to search artist, track, album in the app, I receive a ...
  • Manu244
  • Regular
  • 810 Views
  • 2 replies
  • 2 likes
  • 810 Views
  • 2 replies
  • 2 likes

Local files on computer not playing on other devices

Hello, i've imported a couple of songs from Itunes, they are perfectly readable on my Mac (the one which the songs are saved on). Those same songs appear in grey on other devices (iphone, ipad...) or sometimes don't not appear at all. If it appears I...

  • Regular
  • Hello,  i've imported a couple of songs from Itunes, they are perfectly readable on my Mac (the one which the songs are saved on). Those same songs appear in grey on other devices (iphone,...
  • niemyjskaa
  • Newbie
  • 675 Views
  • 8 replies
  • 0 likes
  • 675 Views
  • 8 replies
  • 0 likes

Local Files completely don't work

I am completely frustrated because absolutely none of my local files are working on my iPod or Samsung Note 4. They're all completely greyed out on the plaaylists, the local files folder doesn't work in either of the apps, and renaming them or redire...

  • Regular
  • I am completely frustrated because absolutely none of my local files are working on my iPod or Samsung Note 4. They're all completely greyed out on the plaaylists, the local files folder doesn't work...
  • ahnayk
  • Newbie
  • 444 Views
  • 1 replies
  • 1 likes
  • 444 Views
  • 1 replies
  • 1 likes

Solved!! How to turn off Spotify on my iphone when not using it?

I have an iPhone 6S. I am new to Spotify. How can I turn off Spotify when I am not using it? Do I always have to log out, or is there another way?

  • Casual Listener
  • I have an iPhone 6S.  I am new to Spotify.  How can I turn off Spotify when I am not using it?  Do I always have to log out, or is there another way?
  • lcsad
  • Casual Listener
  • 68750 Views
  • 5 replies
  • 0 likes
  • How to turn off Spotify
  • 68750 Views
  • 5 replies
  • 0 likes

No way to organise / move playlists in app

Hi, I've seen this answered - that the only way to move / organise playlists in spotify is through the desktop program. This is completely unacceptable in today's portable device culture. PLEASE implement the ability to move playlists on the app as s...

  • Music Fan
  • Hi,   I've seen this answered - that the only way to move / organise playlists in spotify is through the desktop program.   This is completely unacceptable in today's portable device cu...
  • jameslondon74
  • Music Fan
  • 4008 Views
  • 2 replies
  • 14 likes
  • 4008 Views
  • 2 replies
  • 14 likes

Spotify storage and now playing list

Hi I can't download apps on my phone at the moment as Spotify is taking up 1.3 FB. I only have one or two albums saved as offline, does this sound about right 1.3gb. When you save albums to offline I assume that they are saved to the Phone's memory??...

  • Newbie
  • Hi I can't download apps on my phone at the moment as Spotify is taking up 1.3 FB. I only have one or two albums saved as offline, does this sound about right 1.3gb. When you save albums to offline I...
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Locked screen - Spotify plays even when unloaded

When I have the Spotify app closed - it is shut down and not running on the Iphone 6 - and I get in my car (2015 Cadillac SRX), Spotify will still play music - when I check the locked screen, Spotify is playing music, but when I unlock it, the app is...

  • Newbie
  • When I have the Spotify app closed - it is shut down and not running on the Iphone 6 - and I get in my car (2015 Cadillac SRX), Spotify will still play music - when I check the locked screen, Spotify...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Solved!! On my iPhone the songs are switching

On my iPhone the Songs still switch so I can't hear music to go on Spotify. I don't know why, but it's since my 7 day Test Premium is over. And this is the second problem... I can't subscribe Sptify Premium with PayPal. Just an Error but can't find m...

  • Newbie
  • On my iPhone the Songs still switch so I can't hear music to go on Spotify. I don't know why, but it's since my 7 day Test Premium is over. And this is the second problem... I can't subscribe Sptify ...
  • oddball2
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

No songs/albums/artists appear offline, only playlists

I have Spotify premium as I do not have 3/4G on my phone so listening to Spotify offline is a neccesity for me. However, I can pick an individual song as it says I have none and can only choose one of my playlists. I have all of my songs saved on my ...

  • Newbie
  • I have Spotify premium as I do not have 3/4G on my phone so listening to Spotify offline is a neccesity for me. However, I can pick an individual song as it says I have none and can only choose one o...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Please help!

Will spoptify connect work on an ipod touch 5th gen running ios 5 and higher?

  • Newbie
  • Will spoptify connect work on an ipod touch 5th gen running ios 5 and higher?
  • jonasherdegen
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes