Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify doesn't connect to SONOS speakers when on shuffle

Spotify doesn't connect to SONOS speakers when on shuffle




iPhone X

Operating System

iOS 12.3


I have two Play 1 Sonos speakers (in a stereo pair) and I can't connect to them via Spotify. They show up in the devices list and when i tap on them it just tries to connect for 10 seconds and then stops.

I can, however, connect with the speakers through the Sonos app und use Spotify from there wihtout any problem. Because of this I belive this is a problem with the Spotify app and not the phone or speakers. Is there any way to fix this?
(I have already restarted my phone, restarted the speakers, reinstalled the Spotify app and updated my phone and the speakers to their latest software.)


Edit: the speakers work abolutely fine when I play song without shuffle on. The second I turn on shuffle, the spotify app disconnects and won't reconnect.

3 Replies

What is the fix for this.   This is very frustrating. 


Hey @Oneluke and @Jeffrey59,


Thanks for posting about this in the Community!


Could you see if the answer in this thread helps you solve the issue?


If not, feel free to get back to us and we'll see what we can suggest next.




Thanks, but the problem seems to have disappeared with a newly released spotify update.

Suggested posts