Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64993 Views
  • 16 replies
  • 37 likes
  • 64993 Views
  • 16 replies
  • 37 likes

No logro sincronizar todas las canciones de mi computadora en una playlist

Estoy muy interesado en sincronizar parte de la musica que tengo guardada en mi computodora creando una playlist para luego poderla visualizar y escuchar desde mi dispositivo movil, en este caso en un iphone, pero no logro sincronizar todas las canci...

  • Newbie
  • Estoy muy interesado en sincronizar parte de la musica que tengo guardada en mi computodora creando una playlist para luego poderla visualizar y escuchar desde mi dispositivo movil, en este caso en u...
  • Jpgchief
  • Spotify Star
  • 1793 Views
  • 1 replies
  • 0 likes
  • 1793 Views
  • 1 replies
  • 0 likes

No puedo agregar canciones a lista de espera/cuenta premium

Hola! Estoy en un Plan Familiar Premium y nunca había tenido problema para poner canciones en la "cola de reproducción", incluso teniendo sesión simultánea en mi celular y computadora. Hoy me aparece este aviso y ni siquiera tenía sesión iniciada en ...

  • Newbie
  • Hola!   Estoy en un Plan Familiar Premium y nunca había tenido problema para poner canciones en la "cola de reproducción", incluso teniendo sesión simultánea en mi celular y computadora. Hoy m...
  • Jpgchief
  • Spotify Star
  • 4028 Views
  • 1 replies
  • 0 likes
  • 4028 Views
  • 1 replies
  • 0 likes

IOS12.2 widget home screen bug (play/pause)

PlanPremiumCountryFranceDeviceiPhone XsOperating SystemiOS 12.2 My Question or Issue The following leads to a bug: Open the app, play musicLock the phone Wake it up without unlocking itResume play with the lock screen widget “now playing”Pause the so...

  • Newbie
  • Plan Premium Country France Device iPhone Xs Operating System iOS 12.2   My Question or Issue   The following leads to a bug:   Open the app, play music Lock the phone &...
  • surfthewaves
  • Newbie
  • 1393 Views
  • 1 replies
  • 1 likes
  • 1393 Views
  • 1 replies
  • 1 likes

No puedo abrir spotify

Me suscribí a spotify premium pero no puedo abrir la app ni en iphone ni en w phone En ambos casos queda cargando o no responden los botones de abrir sesión

  • Newbie
  • Me suscribí a spotify premium pero no puedo abrir la app ni en iphone ni en w phone  En ambos casos queda cargando o no responden los botones de abrir sesión
  • Jpgchief
  • Spotify Star
  • 1838 Views
  • 1 replies
  • 0 likes
  • 1838 Views
  • 1 replies
  • 0 likes

NO PUEDO PASAR CANCIONES CON EL NUEVO IOS

Ayuda! Con el nuevo sistema de IPhone, cuando el teléfono está bloqueado no puedo ni pasar las canciones ni ajustar el volumen, es como si el telefono no reconociese Spotify.He probado a borrar y volver a descargar la app, a reiniciar el telefono... ...

  • Newbie
  • Ayuda! Con el nuevo sistema de IPhone, cuando el teléfono está bloqueado no puedo ni pasar las canciones ni ajustar el volumen, es como si el telefono no reconociese Spotify. He probado a borrar y v...
  • Jpgchief
  • Spotify Star
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

How can I find the play queue?

PlanPremiumCountry DeviceiPhone 6Operating SystemiOS 12.2 My Question or IssueWhere can I find the play queue in the spotify interface? I have heard that it should be possible to find it in the top right corner of the now playing interface. On my dev...

  • Newbie
  • Plan Premium Country   Device iPhone 6 Operating System iOS 12.2   My Question or Issue Where can I find the play queue in the spotify interface? I have heard that it should be po...
  • Jpgchief
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Cannot click on specific songs.

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.2 My Question or IssueCan’t click on certain songs.

  • Newbie
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 12.2   My Question or Issue Can’t click on certain songs.
  • Nico
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Unable to play PC local files on iPhone

PlanPremiumCountryUnited StatesDeviceiPhone 6S, Acer Aspire VX 15Operating SystemiOS 12.1.2, Windows 10My Question or IssueI have ~40 songs in mp3 form on my computer which are unavailable on most streaming services, including Spotify. I have them in...

IMG_5234.jpg IMG_5235.jpg IMG_5236.jpg
  • Newbie
  • Plan Premium Country United States Device iPhone 6S, Acer Aspire VX 15 Operating System iOS 12.1.2, Windows 10 My Question or Issue I have ~40 songs in mp3 form on my computer which are unav...
  • 350 Views
  • 0 replies
  • 1 likes
  • 350 Views
  • 0 replies
  • 1 likes

Certain downloaded songs not playing when offline

PlanPremiumCountryUnited Kingdom, EnglandDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCertain songs are not playing while I am offline. I have several playlists downloaded on my device, though while list...

  • Newbie
  • Plan Premium Country United Kingdom, England Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Certain songs are not playing while ...
  • 774 Views
  • 0 replies
  • 0 likes
  • 774 Views
  • 0 replies
  • 0 likes

[IOS][Playlists] Editing

PlanFreeCountryUSA DeviceiPhone XOperating SystemiOS 11 My Question or IssueI can’t edit the order of my playlist. I’ve reinstalled the app several times.

  • Newbie
  • Plan Free Country USA   Device iPhone X Operating System iOS 11   My Question or Issue I can’t edit the order of my playlist. I’ve reinstalled the app several times. 
  • Bittencourt
  • Spotify Star
  • 710 Views
  • 4 replies
  • 0 likes
  • 710 Views
  • 4 replies
  • 0 likes

Podcasts Ending Prematurely

PlanPremiumCountryUSDeviceiPhone XS MaxOperating SystemiOS 12.2 My Question or IssueI am currently trying to listen to a podcast in Chronological order (Hello Internet). It is frequently cutting episodes short and moving to the next episode after 30i...

  • Newbie
  • Plan Premium Country US Device iPhone XS Max Operating System iOS 12.2   My Question or Issue I am currently trying to listen to a podcast in Chronological order (Hello Internet). It i...
  • 1606 Views
  • 0 replies
  • 6 likes
  • Podcasts
  • 1606 Views
  • 0 replies
  • 6 likes

Solved!! Iphone plays music while pressing the side button

PlanPremiumCountryGermanyDevice(iPhone Xs)Operating System(iOS 12.2) My Question or IssueWhen I press the pause on the iPhone on the home screen and then press the side button to turn off the iPhone, the music starts again. How can you turn off that ...

  • Visitor
  • Plan Premium Country Germany Device (iPhone Xs) Operating System (iOS 12.2)   My Question or Issue When I press the pause on the iPhone on the home screen and then press the side butto...
  • YG13
  • Newbie
  • 3312 Views
  • 8 replies
  • 3 likes
  • 3312 Views
  • 8 replies
  • 3 likes

Heart Button Randomly Disappears

PlanPremium FamilyCountryUSDeviceiPhone 6 PlusOperating SystemiOS 12.2 My Question or IssueRandomly the "Heart" button disappears and I am unable to save songs to my library until I uninstall and reinstall the app. I am nowhere near the 10,000 song c...

  • Newbie
  • Plan Premium Family Country US Device iPhone 6 Plus Operating System iOS 12.2   My Question or Issue Randomly the "Heart" button disappears and I am unable to save songs to my library ...
  • 420 Views
  • 0 replies
  • 0 likes
  • 420 Views
  • 0 replies
  • 0 likes

Incorrect song limit on my iPad?

DeviceiPad 9.7 inchOperating SystemiOS My Question or IssueAs you can see in the screenshot above, my song limit is 1,263 songs. When I search up the max amount of songs saved, it tells me 10,000. If this is the case, why can I not save any more song...

  • Casual Listener
  • Device iPad 9.7 inch Operating System iOS   My Question or Issue As you can see in the screenshot above, my song limit is 1,263 songs. When I search up the max amount of songs saved, it te...
  • Loxer
  • Community Legend
  • 720 Views
  • 3 replies
  • 0 likes
  • 720 Views
  • 3 replies
  • 0 likes

No song selection on Apple Watch 3

PlanPremiumCountryNetherlandsDeviceiPhone 7, Apple Watch 3Operating SystemUp to date My Question or IssueEver since the spotify app released for the Apple Watch, I've been waiting for a way to select a specific song in a playlist, rather than just th...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 7, Apple Watch 3 Operating System Up to date   My Question or Issue Ever since the spotify app released for the Apple Watch, I've been wa...
  • Billy-J
  • Spotify Star
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

Some songs from artist can’t be found nor played

PremiumHong Kong Device(iPhone XS Max)Operating System(IOS 12.2) I tried to find some songs on Spotify but I can’t In the last few weeks, I’ve downloaded songs from Twice and Itzy and I could freely listen, but this week I couldn’t seem to find a few...

  • Newbie
  •     Premium Hong Kong   Device (iPhone XS Max) Operating System (IOS 12.2)   I tried to find some songs on Spotify but I can’t   In the last few weeks, I’ve down...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Stranger things mode

I am trying to use the stranger things mode and nothing is working! My phone is updated and my Spotify is updated as well! I have tried restarting the app and restarting the phone and nothing! I have tried to official stranger things playlist and oth...

  • Casual Listener
  • I am trying to use the stranger things mode and nothing is working! My phone is updated and my Spotify is updated as well! I have tried restarting the app and restarting the phone and nothing! I have...
  • Keke0819
  • Casual Listener
  • 810 Views
  • 2 replies
  • 0 likes
  • 810 Views
  • 2 replies
  • 0 likes

Album showing as available but won’t play

PlanPremiumCountryUK DeviceiPhone 8 Plus Operating SystemiOS 12.2 My Question or Issuehttps://open.spotify.com/album/1vj2FFfT9lt4C0JTfnwCoz The above album is showing but will not play. My son loves the soundtrack so afix would be great.

  • Newbie
  •   Plan Premium Country UK   Device iPhone 8 Plus  Operating System iOS 12.2   My Question or Issue https://open.spotify.com/album/1vj2FFfT9lt4C0JTfnwCoz   The a...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

iOS Spotify App Remote SDK Feature - setQueueTo(trackURIs:)

The only mechanism the Spotify App Remote uses to manage the user's Spotify queue is enqueueTrackURI(callback:). I would like an API method to set the queue to an array of track IDs, deleting whatever queue is currently in place. This would make the ...

  • Regular
  • The only mechanism the Spotify App Remote uses to manage the user's Spotify queue is enqueueTrackURI(callback:). I would like an API method to set the queue to an array of track IDs, deleting whateve...
  • 443 Views
  • 0 replies
  • 1 likes
  • 443 Views
  • 0 replies
  • 1 likes

Music not saving

Hey guys since a couple weeks when i save songs on my Iphone they dont save on my pc,and thr same when i save them on my pc they dont show in my phone ?

  • Casual Listener
  • Hey guys since a couple weeks when i save songs on my Iphone they dont save on my pc,and thr same when i save them on my pc they dont show in my phone ?
  • AFFalcons
  • Casual Listener
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes